Att Small Biz Quiz

13 Questions | By Ab9028 | Updated: Mar 17, 2022 | Attempts: 129

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*UPDATED* AT&T Small Business Experts Quiz

Questions and Answers

1.

What do you have to do in order to make sure that a business customer's activation fees get waived?
- A.
  
  Nothing.
- B.
  
  AMB must be created BEFORE activating any lines.
- C.
  
  My business rep waives them.
- D.
  
  Check a box in Opus during activation.
2.

There is a NEW certification process to become a Small Biz Expert and earn 1,000 reward points! In order to get certified you must complete all required trainings, create ____ AMBs AND _____ CRU SBGA's. (choose 2 corresponding answers below)
- A.
  
  5 AMBs
- B.
  
  10 AMBs
- C.
  
  5 CRU SBGA's
- D.
  
  10 CRU SBGA's
- E.
  
  15 CRU SBGA's
3.

How many Small Business GA's per store are we are expected to hit each month?
- A.
  
  25
- B.
  
  20
- C.
  
  5
- D.
  
  15
- E.
  
  30
4.

Which of the following plans/features qualify for the 8% business discount? (click all that apply)
- A.
  
  BlackBerry Enterprise Data Plan ($40)
- B.
  
  Family Talk Add-a-Line ($9.99)
- C.
  
  Nation 450 minutes ($39.99)
- D.
  
  Family Talk 1400 Primary Line ($80)
- E.
  
  Unlimited SMS Text ($20)
5.

If Analyst Review cannot waive the deposit, you can try to run credit under the customer's social security number. This type of account is known as SBPL or Small Business _______ Liability.
- A.
  
  Perennial
- B.
  
  Private
- C.
  
  Priority
- D.
  
  Personal
- E.
  
  Purple
6.

How can a business customer qualify for the 8% discount if they don't have 5 CRU lines?
- A.
  
  They can't - you must have 5 CRU lines.
- B.
  
  They could add IRU lines to get them up to 5 Lines Total.
- C.
  
  My business rep submits a form to get the discount.
- D.
  
  You don't need 5 lines to get the discount.
- E.
  
  None of the above.
7.

Which of the following is NOT a benefit of opening a Small Business account?
- A.
  
  8% Discount
- B.
  
  Waived Activation Fees
- C.
  
  First Month Of Service Free
- D.
  
  Discounted Phone Prices
- E.
  
  Porting Credits
8.

What is the FIRST question you should ask every customer that you work with?
- A.
  
  What type of phone are you interested in?
- B.
  
  What service provider are you with right now?
- C.
  
  Do you use your phone for Business or Personal use?
- D.
  
  How many minutes are you using right now?
- E.
  
  Are you here for the iPhone 4!?
9.

If a Business Customer is porting lines over, how much in porting credits can we offer if they have 1-10 lines? 11- 49 lines? 50+ lines? (answer in order)
- A.
  
  $50, $75, $100
- B.
  
  $25, $35, $45
- C.
  
  $25, $50, $100
- D.
  
  $100, $200, $300
- E.
  
  None of the above
10.

What is the current special pricing on the BlackBerry Curve 8520 for a business customer?
- A.
  
  $99.99
- B.
  
  $49.99
- C.
  
  $79.99
- D.
  
  $149.99
- E.
  
  Free
11.

What is the expectation we should set with the customer for business porting credits we offer them? (In other words, How long before the customer will actually see the credits on their bill?)
- A.
  
  They are applied instantly (automatically through Opus).
- B.
  
  The porting credits take about a week to process.
- C.
  
  The customer will definitely see the credits on their first bill.
- D.
  
  The customer should see them on their 2nd or 3rd Bill.
12.

True or False: a CRU Business customer is eligible for the new $15 200MB Smartphone Data Plan?
- A.
  
  True
- B.
  
  False
13.

Does the $25 DataPro Plan qualify for the AMB discount? (Check YES or NO)
- A.
  
  YES
- B.
  
  NO

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