ATT Small Biz Quiz

1. How many Small Business GA's per store are we are expected to hit each month?

25

20

5

15

30

As an overall goal, we are expected to average 25 Small Business actos per month, per store. We can do it!!!

Explanation

As an overall goal, we are expected to average 25 Small Business actos per month, per store. We can do it!!!

2. Which of the following is NOT a benefit of opening a Small Business account?

8% Discount

Waived Activation Fees

First Month Of Service Free

Discounted Phone Prices

Porting Credits

The first month of service free is not a benefit of opening a Small Business account. The other options listed, such as an 8% discount, waived activation fees, discounted phone prices, and porting credits, are all benefits that come with opening a Small Business account.

Explanation

The first month of service free is not a benefit of opening a Small Business account. The other options listed, such as an 8% discount, waived activation fees, discounted phone prices, and porting credits, are all benefits that come with opening a Small Business account.

3. What is the FIRST question you should ask every customer that you work with?

What type of phone are you interested in?

What service provider are you with right now?

Do you use your phone for Business or Personal use?

How many minutes are you using right now?

Are you here for the iPhone 4!?

Ask every customer every time!

Explanation

Ask every customer every time!

4. What is the expectation we should set with the customer for business porting credits we offer them? (In other words, How long before the customer will actually see the credits on their bill?)

They are applied instantly (automatically through Opus).

The porting credits take about a week to process.

The customer will definitely see the credits on their first bill.

The customer should see them on their 2nd or 3rd Bill.

ALWAYS set the expectation that the customer SHOULD see the porting credits on their 2nd or 3rd bill.

Explanation

ALWAYS set the expectation that the customer SHOULD see the porting credits on their 2nd or 3rd bill.

5. What do you have to do in order to make sure that a business customer's activation fees get waived?

Nothing.

AMB must be created BEFORE activating any lines.

My business rep waives them.

Check a box in Opus during activation.

You must create an AMB and attach the FAN before activating to guarantee the acto fees get waived!

Explanation

You must create an AMB and attach the FAN before activating to guarantee the acto fees get waived!

6. If Analyst Review cannot waive the deposit, you can try to run credit under the customer's social security number. This type of account is known as SBPL or Small Business _______ Liability.

Perennial

Private

Priority

Personal

Purple

An SBPL account is still a business account. Customer will be eligible to convert to a normal business account after 6 months of good payment history.

Explanation

An SBPL account is still a business account. Customer will be eligible to convert to a normal business account after 6 months of good payment history.

7. What is the current special pricing on the BlackBerry Curve 8520 for a business customer?

$99.99

$49.99

$79.99

$149.99

Free

use SBE code to discount. Promotion is through 5/31/10

Explanation

use SBE code to discount. Promotion is through 5/31/10

8. True or False: a CRU Business customer is eligible for the new $15 200MB Smartphone Data Plan?

True

False

CRU Business customer's are NOT eligible for this plan even if it shows as an option in OPUS.

Explanation

CRU Business customer's are NOT eligible for this plan even if it shows as an option in OPUS.

9. Does the $25 DataPro Plan qualify for the AMB discount? (Check YES or NO)

YES

NO

Make sure to explain this when calculating the customers bill with the 8% discount.

Explanation

Make sure to explain this when calculating the customers bill with the 8% discount.

10. How can a business customer qualify for the 8% discount if they don't have 5 CRU lines?

They can't - you must have 5 CRU lines.

They could add IRU lines to get them up to 5 Lines Total.

My business rep submits a form to get the discount.

You don't need 5 lines to get the discount.

None of the above.

You can have 1 CRU line + 4 IRU lines to get them to 5. Ask if their employees have personal AT&T acounts or to do a table day.

Explanation

You can have 1 CRU line + 4 IRU lines to get them to 5. Ask if their employees have personal AT&T acounts or to do a table day.

11. If a Business Customer is porting lines over, how much in porting credits can we offer if they have 1-10 lines? 11- 49 lines? 50+ lines? (answer in order)

$50, $75, $100

$25, $35, $45

$25, $50, $100

$100, $200, $300

None of the above

The correct answer is $50, $75, $100. This means that if a Business Customer is porting 1-10 lines, they can receive a porting credit of $50. If they are porting 11-49 lines, they can receive a porting credit of $75. And if they are porting 50 or more lines, they can receive a porting credit of $100.

Explanation

The correct answer is $50, $75, $100. This means that if a Business Customer is porting 1-10 lines, they can receive a porting credit of $50. If they are porting 11-49 lines, they can receive a porting credit of $75. And if they are porting 50 or more lines, they can receive a porting credit of $100.

12. There is a NEW certification process to become a Small Biz Expert and earn 1,000 reward points! In order to get certified you must complete all required trainings, create ____ AMBs AND _____ CRU SBGA's. (choose 2 corresponding answers below)

5 AMBs

10 AMBs

5 CRU SBGA's

10 CRU SBGA's

15 CRU SBGA's

To become a Small Biz Expert and earn 1,000 reward points, the certification process requires completing all required trainings and creating 5 AMBs (whatever AMB stands for) and 15 CRU SBGA's.

Explanation

To become a Small Biz Expert and earn 1,000 reward points, the certification process requires completing all required trainings and creating 5 AMBs (whatever AMB stands for) and 15 CRU SBGA's.

Submit

13. Which of the following plans/features qualify for the 8% business discount? (click all that apply)

BlackBerry Enterprise Data Plan ($40)

Family Talk Add-a-Line ($9.99)

Nation 450 minutes ($39.99)

Family Talk 1400 Primary Line ($80)

Unlimited SMS Text ($20)

Any plan/feature $30 and above qualifies. Exceptions: Unlimited Family Messaging, Data/Text Bundle, Unlimited Minutes

Explanation

Any plan/feature $30 and above qualifies. Exceptions: Unlimited Family Messaging, Data/Text Bundle, Unlimited Minutes

Submit