Exp And Usd Training - Sept. 2014 - Prework

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Exp And Usd Training - Sept. 2014 - Prework - Quiz


Evaluation on self paced Pre-Training for Concur Expense For User Support Desk. These questions are based on self paced training agenda for new hires on the User Support Desk.


Questions and Answers
  • 1. 

    What is the golden rule of communication?

  • 2. 

    Which of the following is NOT a supported format in uploading images to an expense report?

    • A.

      JPG, JPEG

    • B.

      Word

    • C.

      PDF

    • D.

      PNG

    Correct Answer
    B. Word
    Explanation
    Word is not a supported format for uploading images to an expense report. The other options, JPG, JPEG, PDF, and PNG, are all commonly used formats for images. Word is primarily used for word processing and document creation, not for image storage or display.

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  • 3. 

    Where can an End User go to edit Expense Preferences to specify when they would get email notifications?

    • A.

      Profile Tab

    • B.

      Administration Tools

    • C.

      User Permissions

    • D.

      This is not an option

    Correct Answer
    A. Profile Tab
    Explanation
    The correct answer is the Profile Tab. The Profile Tab is where an end user can go to edit their Expense Preferences, including specifying when they would receive email notifications. The Profile Tab allows users to customize their settings and preferences to suit their needs and preferences.

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  • 4. 

    How can you identify the required fields on an expense report?

    • A.

      Red Bar or star (*) to the left

    • B.

      Red Bar or star (*) to the right

    • C.

      There are no required fields

    • D.

      None of the above

    Correct Answer
    A. Red Bar or star (*) to the left
    Explanation
    The correct answer is "Red Bar or star (*) to the left." This means that on an expense report, the required fields are indicated by a red bar or a star (*) symbol on the left side of the field.

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  • 5. 

    Where is the R&D page located?

    • A.

      Wiki

    • B.

      Intranet or internal company Portal page

    • C.

      Google it

    • D.

      On your desktop

    Correct Answer
    B. Intranet or internal company Portal page
    Explanation
    The correct answer is "Intranet or internal company Portal page". This is because the R&D page is typically located within a company's internal network or portal, accessible only to employees or authorized personnel. It is not publicly available on the internet or on an individual's desktop.

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  • 6. 

    How often does Concur have an Expense Service update (new code)?

    • A.

      Bi-weekly

    • B.

      Monthly

    • C.

      Quarterly

    • D.

      Annually

    Correct Answer
    B. Monthly
    Explanation
    Concur has an Expense Service update (new code) on a monthly basis. This means that every month, Concur releases updates and new code for their Expense Service.

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  • 7. 

    What is the tool HMC used to access?

    • A.

      The phone management system

    • B.

      The Error logs

    • C.

      The client's entity

    • D.

      The Concur portal page

    Correct Answer
    C. The client's entity
    Explanation
    HMC is a tool used to access the client's entity. It allows users to manage and control various aspects of the client's entity, such as settings, configurations, and permissions. It provides a centralized platform for accessing and managing the client's entity efficiently and effectively.

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  • 8. 

    Is it ok to reset a password for an end user if the Program Administrator requests the change?

    • A.

      Yes

    • B.

      No

    Correct Answer
    A. Yes
    Explanation
    It is okay to reset a password for an end user if the Program Administrator requests the change. The Program Administrator has the authority and responsibility to manage the program and its users, including password resets. By resetting the password, the Program Administrator can ensure the security of the user's account and prevent unauthorized access.

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  • 9. 

    Can a report be returned or sent back to an end user for corrections?

    • A.

      Yes

    • B.

      No

    Correct Answer
    A. Yes
    Explanation
    Yes, a report can be returned or sent back to an end user for corrections. This is a common practice in situations where the report contains errors, inaccuracies, or missing information. By returning the report to the end user, they have the opportunity to review and make necessary corrections before it is finalized and submitted. This ensures that the report is accurate and meets the desired standards.

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  • 10. 

    TripIt / TripIt Pro and Concur's Mobile application are the same thing. 

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    TripIt and Concur's Mobile applications are NOT the same. Concur's Mobile application can only be used by someone who has a Concur account. TripIt can be downloaded and used by anyone at any time.

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  • 11. 

    EFT stands for

    Correct Answer
    Electronic Funds Transfer
    Explanation
    EFT stands for Electronic Funds Transfer, which refers to the electronic movement of money from one bank account to another. It allows individuals and businesses to transfer funds quickly and securely, without the need for physical checks or cash. EFTs can be used for various purposes, such as paying bills, making online purchases, or transferring funds between different accounts. This method of transferring funds has become increasingly popular due to its convenience and efficiency in today's digital age.

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  • 12. 

    When I have a conflict with co-workers I should always go direct to my manager for help with a resolution.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    It is not always necessary to go directly to the manager for help with conflict resolution with co-workers. In many cases, it is more effective to address the issue directly with the co-worker involved and try to find a resolution together. Going to the manager should be a last resort if the conflict cannot be resolved through direct communication.

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  • Aug 24, 2023
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  • Sep 03, 2014
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    CSReadiness
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