Exp Mnl Prework 2013
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What is the golden rule of communication?
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Evaluation on self paced Pre-Training for Concur Expense For User Support Desk. These questions are based on self paced training agenda for new hires on the User Support Desk.
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- 2.
Which of the following is NOT a supported format in uploading images to an expense report?
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JPG, JPEG
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Word
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PDF
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PNG
Correct Answer
A. WordExplanation
The correct answer is Word. This is because Word is a document format and not an image format. The other options (JPG, JPEG, PDF, PNG) are all supported image formats for uploading images to an expense report.Rate this question:
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- 3.
Which smartphone is NOT a supported platform for Concur's Mobile?
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Windows Mobile
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IPhone/iPad/iTablet
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BlackBerry (RIM)
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Android
Correct Answer
A. Windows MobileExplanation
Windows Mobile is not a supported platform for Concur's Mobile. This means that Concur's Mobile application is not compatible with Windows Mobile smartphones.Rate this question:
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- 4.
Where can an End User go to edit Expense Preferences to specify when they would get email notifications?
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Profile Tab
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Administration Tools
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User Permissions
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This is not an option
Correct Answer
A. Profile TabExplanation
The correct answer is the Profile Tab. This is where an End User can go to edit Expense Preferences and specify when they would get email notifications.Rate this question:
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- 5.
How can you identify the required fields on an expense report?
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Red Bar or star (*) to the left
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Red Bar or star (*) to the right
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There are no required fields
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None of the above
Correct Answer
A. Red Bar or star (*) to the leftExplanation
The correct answer is "Red Bar or star (*) to the left". This means that on an expense report, the required fields are indicated by a red bar or a star (*) placed to the left of the field. This visual cue helps users easily identify which fields must be filled out before submitting the report.Rate this question:
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- 6.
Where is the R&D page located?
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Concur Client Central
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Intranet or internal company Portal page
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Google it
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On your desk top
Correct Answer
A. Intranet or internal company Portal pageExplanation
The R&D page is located on the intranet or internal company portal page. This suggests that the R&D information is only accessible within the company's network and is not available to the public or easily searchable on the internet.Rate this question:
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- 7.
How often does Concur have an Expense Service update (new code)?
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Bi-weekly
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Monthly
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Quarterly
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Annually
Correct Answer
A. MonthlyExplanation
Concur has a monthly Expense Service update (new code). This means that every month, Concur releases new code to update their Expense Service.Rate this question:
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- 8.
What is the tool HMC used to access?
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The phone management system
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The Error logs
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The client's entity
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The Concur portal page
Correct Answer
A. The client's entityExplanation
The tool HMC is used to access the client's entity. This implies that HMC allows users to access and manage the client's entity, which could refer to their data, accounts, or any other relevant information.Rate this question:
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- 9.
Is it ok to reset a password for an end user if the Program Administrator requests the change?
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Yes
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No
Correct Answer
A. YesExplanation
It is okay to reset a password for an end user if the Program Administrator requests the change. The Program Administrator is responsible for managing the program and its users, so they have the authority to request password resets on behalf of the end users. This ensures that the appropriate security measures are followed and that the end user's access to the system is maintained.Rate this question:
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- 10.
Can a report be returned or sent back to an end user for corrections?
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Yes
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No
Correct Answer
A. YesExplanation
A report can be returned or sent back to an end user for corrections because it is common for reports to undergo review and revisions before being finalized. This allows the end user to provide feedback and suggest changes or corrections to the report content, ensuring its accuracy and quality.Rate this question:
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- 11.
TripIt / TripIt Pro and Concur's Mobile application are the same thing.
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True
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False
Correct Answer
A. FalseExplanation
TripIt and Concur's Mobile applications are NOT the same. Concur's Mobile application can only be used by someone who has a Concur account. TripIt can be downloaded and used by anyone at any time.Rate this question:
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- 12.
What is the name of our ticketing system?
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RightNow
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TripIt and TripIt Pro
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Business Intelligence
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Vantive
Correct Answer
A. RightNowExplanation
The name of our ticketing system is RightNow.Rate this question:
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- 13.
Where can a clients Program Administrator (PA) log a case via the internet?
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Concur Client Central
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'Contact Us' link
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RightNow
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TripIt Pro
Correct Answer
A. Concur Client CentralExplanation
Clients' Program Administrators (PAs) can log a case via the internet on Concur Client Central.Rate this question:
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- 14.
EFT stands for
Correct Answer
Electronic Funds TransferExplanation
EFT stands for Electronic Funds Transfer, which refers to the electronic movement of money from one bank account to another. This method allows individuals and businesses to transfer funds quickly and securely without the need for physical checks or cash. EFTs are commonly used for various financial transactions such as direct deposits, bill payments, and online purchases. This acronym is widely recognized and used in the banking and financial industry to describe this electronic transfer process.Rate this question:
- 15.
When I have a conflict with co-workers I should always go direct to my manager for help with a resolution.
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True
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False
Correct Answer
A. FalseExplanation
It is not always necessary to go directly to the manager for help with conflict resolution. In some cases, it may be more appropriate and effective to address the issue directly with the co-workers involved. This approach encourages open communication and allows for a collaborative effort in finding a resolution. Going to the manager should be considered as a last resort when direct communication fails or when the conflict involves serious misconduct or violation of company policies.Rate this question:
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Jun 14, 2024Quiz Edited by
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Feb 17, 2013Quiz Created by
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