Exp Mnl Prework 2013

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  • 1/15 Questions

    Can a report be returned or sent back to an end user for corrections?

    • Yes
    • No
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About This Quiz


Evaluation on self paced Pre-Training for Concur Expense For User Support Desk. These questions are based on self paced training agenda for new hires on the User Support Desk.

Exp Mnl Prework 2013 - Quiz

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  • 2. 

    What is the name of our ticketing system?

    • RightNow

    • TripIt and TripIt Pro

    • Business Intelligence

    • Vantive

    Correct Answer
    A. RightNow
    Explanation
    The name of our ticketing system is RightNow.

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  • 3. 

    EFT stands for

    Correct Answer
    Electronic Funds Transfer
    Explanation
    EFT stands for Electronic Funds Transfer, which refers to the electronic movement of money from one bank account to another. This method allows individuals and businesses to transfer funds quickly and securely without the need for physical checks or cash. EFTs are commonly used for various financial transactions such as direct deposits, bill payments, and online purchases. This acronym is widely recognized and used in the banking and financial industry to describe this electronic transfer process.

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  • 4. 

    Which smartphone is NOT a supported platform for Concur's Mobile?

    • Windows Mobile

    • IPhone/iPad/iTablet

    • BlackBerry (RIM)

    • Android

    Correct Answer
    A. Windows Mobile
    Explanation
    Windows Mobile is not a supported platform for Concur's Mobile. This means that Concur's Mobile application is not compatible with Windows Mobile smartphones.

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  • 5. 

    What is the tool HMC used to access?

    • The phone management system

    • The Error logs

    • The client's entity

    • The Concur portal page

    Correct Answer
    A. The client's entity
    Explanation
    The tool HMC is used to access the client's entity. This implies that HMC allows users to access and manage the client's entity, which could refer to their data, accounts, or any other relevant information.

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  • 6. 

    How often does Concur have an Expense Service update (new code)?

    • Bi-weekly

    • Monthly

    • Quarterly

    • Annually

    Correct Answer
    A. Monthly
    Explanation
    Concur has a monthly Expense Service update (new code). This means that every month, Concur releases new code to update their Expense Service.

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  • 7. 

    Which of the following is NOT a supported format in uploading images to an expense report?

    • JPG, JPEG

    • Word

    • PDF

    • PNG

    Correct Answer
    A. Word
    Explanation
    The correct answer is Word. This is because Word is a document format and not an image format. The other options (JPG, JPEG, PDF, PNG) are all supported image formats for uploading images to an expense report.

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  • 8. 

    When I have a conflict with co-workers I should always go direct to my manager for help with a resolution.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    It is not always necessary to go directly to the manager for help with conflict resolution. In some cases, it may be more appropriate and effective to address the issue directly with the co-workers involved. This approach encourages open communication and allows for a collaborative effort in finding a resolution. Going to the manager should be considered as a last resort when direct communication fails or when the conflict involves serious misconduct or violation of company policies.

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  • 9. 

    How can you identify the required fields on an expense report?

    • Red Bar or star (*) to the left

    • Red Bar or star (*) to the right

    • There are no required fields

    • None of the above

    Correct Answer
    A. Red Bar or star (*) to the left
    Explanation
    The correct answer is "Red Bar or star (*) to the left". This means that on an expense report, the required fields are indicated by a red bar or a star (*) placed to the left of the field. This visual cue helps users easily identify which fields must be filled out before submitting the report.

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  • 10. 

    Where can a clients Program Administrator (PA) log a case via the internet?

    • Concur Client Central

    • 'Contact Us' link

    • RightNow

    • TripIt Pro

    Correct Answer
    A. Concur Client Central
    Explanation
    Clients' Program Administrators (PAs) can log a case via the internet on Concur Client Central.

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  • 11. 

    Is it ok to reset a password for an end user if the Program Administrator requests the change?

    • Yes

    • No

    Correct Answer
    A. Yes
    Explanation
    It is okay to reset a password for an end user if the Program Administrator requests the change. The Program Administrator is responsible for managing the program and its users, so they have the authority to request password resets on behalf of the end users. This ensures that the appropriate security measures are followed and that the end user's access to the system is maintained.

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  • 12. 

    TripIt / TripIt Pro and Concur's Mobile application are the same thing. 

    • True

    • False

    Correct Answer
    A. False
    Explanation
    TripIt and Concur's Mobile applications are NOT the same. Concur's Mobile application can only be used by someone who has a Concur account. TripIt can be downloaded and used by anyone at any time.

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  • 13. 

    Where can an End User go to edit Expense Preferences to specify when they would get email notifications?

    • Profile Tab

    • Administration Tools

    • User Permissions

    • This is not an option

    Correct Answer
    A. Profile Tab
    Explanation
    The correct answer is the Profile Tab. This is where an End User can go to edit Expense Preferences and specify when they would get email notifications.

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  • 14. 

    Where is the R&D page located?

    • Concur Client Central

    • Intranet or internal company Portal page

    • Google it

    • On your desk top

    Correct Answer
    A. Intranet or internal company Portal page
    Explanation
    The R&D page is located on the intranet or internal company portal page. This suggests that the R&D information is only accessible within the company's network and is not available to the public or easily searchable on the internet.

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  • 15. 

    What is the golden rule of communication?

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  • Current Version
  • Jun 14, 2024
    Quiz Edited by
    ProProfs Editorial Team
  • Feb 17, 2013
    Quiz Created by
    CSReadiness
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