Exp Mnl Prework 2013
Evaluation on self paced Pre-Training for Concur Expense For User Support Desk. These questions are based on self paced training agenda for new hires on the User Support Desk.
- 1.What is the golden rule of communication?
- 2.Which of the following is NOT a supported format in uploading images to an expense report?
- A.
JPG, JPEG
- B.
Word
- C.
PDF
- D.
PNG
- 3.Which smartphone is NOT a supported platform for Concur's Mobile?
- A.
Windows Mobile
- B.
IPhone/iPad/iTablet
- C.
BlackBerry (RIM)
- D.
Android
- 4.Where can an End User go to edit Expense Preferences to specify when they would get email notifications?
- A.
Profile Tab
- B.
Administration Tools
- C.
User Permissions
- D.
This is not an option
- 5.How can you identify the required fields on an expense report?
- A.
Red Bar or star (*) to the left
- B.
Red Bar or star (*) to the right
- C.
There are no required fields
- D.
None of the above
- 6.Where is the R&D page located?
- A.
Concur Client Central
- B.
Intranet or internal company Portal page
- C.
Google it
- D.
On your desk top
- 7.How often does Concur have an Expense Service update (new code)?
- A.
Bi-weekly
- B.
Monthly
- C.
Quarterly
- D.
Annually
- 8.What is the tool HMC used to access?
- A.
The phone management system
- B.
The Error logs
- C.
The client's entity
- D.
The Concur portal page
- 9.Is it ok to reset a password for an end user if the Program Administrator requests the change?
- A.
Yes
- B.
No
- 10.Can a report be returned or sent back to an end user for corrections?
- A.
Yes
- B.
No
- 11.TripIt / TripIt Pro and Concur's Mobile application are the same thing.
- A.
True
- B.
False
- 12.What is the name of our ticketing system?
- A.
RightNow
- B.
TripIt and TripIt Pro
- C.
Business Intelligence
- D.
Vantive
- 13.Where can a clients Program Administrator (PA) log a case via the internet?
- A.
Concur Client Central
- B.
'Contact Us' link
- C.
RightNow
- D.
TripIt Pro
- 14.EFT stands for
- 15.When I have a conflict with co-workers I should always go direct to my manager for help with a resolution.
- A.
True
- B.
False
Questions: 81 | Attempts: 6318 | Last updated: Jan 8, 2013
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