Prg Aug 2014 - Prework
Evaluation on self paced Pre-Training for Concur Expense For User Support Desk. These questions are based on self paced training agenda for new hires on the User Support Desk.
Questions and Answers
- 1.
What is the golden rule of communication?
- 2.
Which of the following is NOT a supported format in uploading images to an expense report?
- A.
JPG, JPEG
- B.
Word
- C.
PDF
- D.
PNG
Correct Answer
B. WordExplanation
The correct answer is Word. The question asks about the formats that are not supported for uploading images to an expense report. While JPG, JPEG, PDF, and PNG are commonly supported formats for images, Word is not typically used for uploading images. Word is primarily used for text documents and may not support image uploads in the same way as the other formats listed.Rate this question:
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- 3.
Where can an End User go to edit Expense Preferences to specify when they would get email notifications?
- A.
Profile Tab
- B.
Administration Tools
- C.
User Permissions
- D.
This is not an option
Correct Answer
A. Profile TabExplanation
The correct answer is the Profile Tab. The Profile Tab is where an End User can go to edit their Expense Preferences, including specifying when they would receive email notifications.Rate this question:
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- 4.
How can you identify the required fields on an expense report?
- A.
Red Bar or star (*) to the left
- B.
Red Bar or star (*) to the right
- C.
There are no required fields
- D.
None of the above
Correct Answer
A. Red Bar or star (*) to the leftExplanation
The correct answer is "Red Bar or star (*) to the left". This indicates that the required fields on an expense report are marked with a red bar or a star (*) on the left side. This visual cue helps users easily identify which fields must be filled out before submitting the report.Rate this question:
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- 5.
Where is the R&D page located?
- A.
Wiki
- B.
Intranet or internal company Portal page
- C.
Google it
- D.
On your desktop
Correct Answer
B. Intranet or internal company Portal pageExplanation
The R&D page is located on the intranet or internal company portal page. This suggests that the R&D information is not accessible to the public and is only available to employees within the company.Rate this question:
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- 6.
How often does Concur have an Expense Service update (new code)?
- A.
Bi-weekly
- B.
Monthly
- C.
Quarterly
- D.
Annually
Correct Answer
B. MonthlyExplanation
Concur has an Expense Service update (new code) on a monthly basis. This means that every month, Concur releases updates and new code for their Expense Service.Rate this question:
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- 7.
What is the tool HMC used to access?
- A.
The phone management system
- B.
The Error logs
- C.
The client's entity
- D.
The Concur portal page
Correct Answer
C. The client's entityExplanation
The tool HMC is used to access the client's entity.Rate this question:
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- 8.
Is it ok to reset a password for an end user if the Program Administrator requests the change?
- A.
Yes
- B.
No
Correct Answer
A. YesExplanation
It is okay to reset a password for an end user if the Program Administrator requests the change because the Program Administrator has the authority and responsibility to manage user accounts and ensure the security of the system. By resetting the password, the Program Administrator can help the end user regain access to their account and prevent unauthorized access.Rate this question:
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- 9.
Can a report be returned or sent back to an end user for corrections?
- A.
Yes
- B.
No
Correct Answer
A. YesExplanation
A report can be returned or sent back to an end user for corrections because it is common practice to review and revise reports before finalizing them. This allows for any errors, inaccuracies, or inconsistencies to be identified and corrected, ensuring the report is accurate and reliable. By sending the report back to the end user, they have the opportunity to review the corrections and provide any additional feedback or changes that may be necessary. This iterative process helps to improve the overall quality and effectiveness of the report.Rate this question:
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- 10.
TripIt / TripIt Pro and Concur's Mobile application are the same thing.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
TripIt and Concur's Mobile applications are NOT the same. Concur's Mobile application can only be used by someone who has a Concur account. TripIt can be downloaded and used by anyone at any time.Rate this question:
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- 11.
EFT stands for
Correct Answer
Electronic Funds TransferExplanation
EFT stands for Electronic Funds Transfer, which is a digital method of transferring money from one bank account to another. This process involves the use of electronic systems and technology to securely and quickly transfer funds without the need for physical cash or checks. EFT is commonly used for various financial transactions such as direct deposits, bill payments, and online purchases.Rate this question:
- 12.
When I have a conflict with co-workers I should always go direct to my manager for help with a resolution.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
It is not always necessary to go directly to the manager for help with conflict resolution with co-workers. In many cases, it is more effective to address the conflict directly with the co-worker involved, in order to find a resolution without involving higher management. Going to the manager should be reserved for situations where direct communication has failed or if the conflict is too severe to handle on your own.Rate this question:
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