Prg Aug 2014 - Prework

12 Questions | By CSReadiness | Updated: Mar 21, 2022 | Attempts: 197

Questions

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Evaluation on self paced Pre-Training for Concur Expense For User Support Desk. These questions are based on self paced training agenda for new hires on the User Support Desk.

Questions and Answers

1.

What is the golden rule of communication?
2.

Which of the following is NOT a supported format in uploading images to an expense report?
- A.
  
  JPG, JPEG
- B.
  
  Word
- C.
  
  PDF
- D.
  
  PNG
3.

Where can an End User go to edit Expense Preferences to specify when they would get email notifications?
- A.
  
  Profile Tab
- B.
  
  Administration Tools
- C.
  
  User Permissions
- D.
  
  This is not an option
4.

How can you identify the required fields on an expense report?
- A.
  
  Red Bar or star (*) to the left
- B.
  
  Red Bar or star (*) to the right
- C.
  
  There are no required fields
- D.
  
  None of the above
5.

Where is the R&D page located?
- A.
  
  Wiki
- B.
  
  Intranet or internal company Portal page
- C.
  
  Google it
- D.
  
  On your desktop
6.

How often does Concur have an Expense Service update (new code)?
- A.
  
  Bi-weekly
- B.
  
  Monthly
- C.
  
  Quarterly
- D.
  
  Annually
7.

What is the tool HMC used to access?
- A.
  
  The phone management system
- B.
  
  The Error logs
- C.
  
  The client's entity
- D.
  
  The Concur portal page
8.

Is it ok to reset a password for an end user if the Program Administrator requests the change?
- A.
  
  Yes
- B.
  
  No
9.

Can a report be returned or sent back to an end user for corrections?
- A.
  
  Yes
- B.
  
  No
10.

TripIt / TripIt Pro and Concur's Mobile application are the same thing.
- A.
  
  True
- B.
  
  False
11.

EFT stands for
12.

When I have a conflict with co-workers I should always go direct to my manager for help with a resolution.
- A.
  
  True
- B.
  
  False