Test Your Knowledge Around Barclays Customer Experience And Establish Whether You Are A Promoter, Passive Or Detractor

10 Questions | Total Attempts: 64

SettingsSettingsSettings
Please wait...
Test Your Knowledge Around Barclays Customer Experience And Establish Whether You Are A Promoter, Passive Or Detractor

Questions and Answers
  • 1. 
    What does NPS stand for?
    • A. 

      Net Promoter Score

    • B. 

      Net Passive Score

    • C. 

      Net Passive Survey

    • D. 

      Net Promoter Survey

  • 2. 
    Barclays NPS drivers consist of Customer Experience, Value & Image. True or False?
    • A. 

      True

    • B. 

      False

  • 3. 
    What is Barclays UK RBB target for NPS by 2018?
    • A. 

      +50

    • B. 

      +40

    • C. 

      +35

    • D. 

      +45

  • 4. 
    What is the Barclays NPS for March 2014?
    • A. 

      +3

    • B. 

      -3

    • C. 

      +5

    • D. 

      -5

  • 5. 
    Who in the banking industry currently has the highest NPS?
    • A. 

      NatWest

    • B. 

      Nationwide

    • C. 

      Lloyds

    • D. 

      First Direct

  • 6. 
    -1000 is the lowest NPS possible. True or False?
    • A. 

      True

    • B. 

      False

  • 7. 
    What is the range of score a Promoter would give?
    • A. 

      8 - 10

    • B. 

      9 - 10

    • C. 

      7 - 10

    • D. 

      Just 10

  • 8. 
    What is the key driver of Transactional NPS (TNPS)?
    • A. 

      Image

    • B. 

      Value

    • C. 

      Communication

    • D. 

      Customer Experience

  • 9. 
    How much does the Financial Ombudsman charge Barclays per complaint referral not including additional compensation?
    • A. 

      £550

    • B. 

      £600

    • C. 

      £500

    • D. 

      £750

  • 10. 
    What does D&I Payment stand for?
    • A. 

      Disempower & Irritate Payment

    • B. 

      Disengage & Irritate Payment

    • C. 

      Distress & Inconvenience Payment

    • D. 

      Direct & Intentional Payment

Back to Top Back to top