This quiz assesses understanding of Barclays' customer experience and Net Promoter Score (NPS), including key drivers and targets. Participants can evaluate their knowledge of industry standards and compare Barclays' performance metrics against competitors.
True
False
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Disempower & Irritate Payment
Disengage & Irritate Payment
Distress & Inconvenience Payment
Direct & Intentional Payment
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8 - 10
9 - 10
7 - 10
Just 10
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True
False
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Image
Value
Communication
Customer Experience
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Net Promoter Score
Net Passive Score
Net Passive Survey
Net Promoter Survey
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+50
+40
+35
+45
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+3
-3
+5
-5
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£550
£600
£500
£750
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Quiz Review Timeline (Updated): May 10, 2024 +
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