Test Your Knowledge Around Barclays Customer Experience And Establish Whether You Are A Promoter, Passive Or Detractor
10 Questions
| Total Attempts: 64
Questions and Answers
- 1.What does NPS stand for?
- A.
Net Promoter Score
- B.
Net Passive Score
- C.
Net Passive Survey
- D.
Net Promoter Survey
- 2.Barclays NPS drivers consist of Customer Experience, Value & Image. True or False?
- A.
True
- B.
False
- 3.What is Barclays UK RBB target for NPS by 2018?
- A.
+50
- B.
+40
- C.
+35
- D.
+45
- 4.What is the Barclays NPS for March 2014?
- A.
+3
- B.
-3
- C.
+5
- D.
-5
- 5.Who in the banking industry currently has the highest NPS?
- A.
NatWest
- B.
Nationwide
- C.
Lloyds
- D.
First Direct
- 6.-1000 is the lowest NPS possible. True or False?
- A.
True
- B.
False
- 7.What is the range of score a Promoter would give?
- A.
8 - 10
- B.
9 - 10
- C.
7 - 10
- D.
Just 10
- 8.What is the key driver of Transactional NPS (TNPS)?
- A.
Image
- B.
Value
- C.
Communication
- D.
Customer Experience
- 9.How much does the Financial Ombudsman charge Barclays per complaint referral not including additional compensation?
- A.
£550
- B.
£600
- C.
£500
- D.
£750
- 10.What does D&I Payment stand for?
- A.
Disempower & Irritate Payment
- B.
Disengage & Irritate Payment
- C.
Distress & Inconvenience Payment
- D.
Direct & Intentional Payment
As a customer service agent, how much do you care about solving customer-related issues? What are the important things that you think you do to achieve the objectives of your job? Test your customer service knowledge below.
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