Orderahead Orientation: Part II

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  • 1/9 Questions

    True or False: RoadRunner is the phone application that you will use to conduct deliveries. It will tell you the pickup and dropoff locations, the customer name, and the restaurant name.

    • True
    • False
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About This Quiz

The 'OrderAhead Orientation: Part II' assesses knowledge on job acceptance procedures, use of the RoadRunner app for deliveries, communication protocols, and customer interaction. It prepares drivers for efficient and timely service delivery, emphasizing operational compliance and customer satisfaction.

Orderahead Orientation: Part II - Quiz

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  • 2. 

    What should you say when picking up food?

    • "I'm picking up food for [insert customer name]."

    • "I ordered the chicken."

    • "Uhh... I work for OrderAhead and I think I got the chicken?"

    • "Do you have a customer named [customer name]?"

    Correct Answer
    A. "I'm picking up food for [insert customer name]."
    Explanation
    The correct answer is "I'm picking up food for [insert customer name]." This answer is the most polite and clear way to communicate with the person who is giving you the food. It clearly states your purpose and avoids any confusion or unnecessary information.

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  • 3. 

    True or False: I should check to see if I will make the delivery time before I leave the restaurant. If I am going to be late, I should call the customer.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    It is important to check the delivery time before leaving the restaurant to ensure that the order will be delivered on time. If it is evident that the delivery will be delayed, it is necessary to inform the customer by calling them. This allows for proper communication and customer satisfaction.

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  • 4. 

    What will happen if you are unable to accept a job promptly after it is sent to you and why?

    • The job will be passed to another driver because OrderAhead is mean

    • The job will be passed to another driver because we want to get the job done on time

    • The job will never be finished because you never started it

    • We will have to cancel the order because there is nobody to fulfill the order

    Correct Answer
    A. The job will be passed to another driver because we want to get the job done on time
    Explanation
    If a driver is unable to accept a job promptly after it is sent to them, the job will be passed to another driver. This is because the company wants to ensure that the job is completed on time and does not get delayed. By passing the job to another driver who is available, they can ensure that the order is fulfilled promptly and efficiently.

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  • 5. 

    What should you do if a job doesn't appear after receiving a text from OrderAhead?

    • Refresh the RoadRunner page and let OrderAhead know

    • Wait until the job appears

    • Assume that there was never a job

    • Find another OrderAhead driver to see they are having a problem too

    Correct Answer
    A. Refresh the RoadRunner page and let OrderAhead know
    Explanation
    If a job doesn't appear after receiving a text from OrderAhead, the best course of action is to refresh the RoadRunner page and inform OrderAhead about the issue. This ensures that any potential technical glitches or delays are resolved promptly and allows OrderAhead to address the problem effectively. Simply waiting for the job to appear may not solve the issue, and assuming that there was never a job can lead to missed opportunities. Checking with another OrderAhead driver can provide additional information, but ultimately, informing OrderAhead is the most appropriate action to take.

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  • 6. 

    After dropping off the food, I should... 

    • Thank the customer for using OrderAhead

    • Leave feedback in Trak

    • Head back to the city that you were originally stationed

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    After dropping off the food, it is important to thank the customer for using OrderAhead as a gesture of appreciation for their business. Leaving feedback in Trak is necessary to provide information about the delivery experience and help improve the service. Finally, heading back to the city that you were originally stationed in ensures that you are ready for the next delivery and available for any further orders. Therefore, all of the above options should be done after dropping off the food.

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  • 7. 

    Where are the customer phone number, special delivery instructions, and the order details located in Trak?

    • Recipients section

    • Dropoff section

    • Pickup section

    • None of the above

    Correct Answer
    A. Recipients section
    Explanation
    The customer phone number, special delivery instructions, and the order details are located in the Recipients section of Trak. This section is specifically designed to capture all the necessary information related to the recipient of the order, including their contact details, any specific instructions for the delivery, and the details of the order itself.

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  • 8. 

    Which of the following will happen before you accept a job? (Check all that apply.)

    • OrderAhead will send a text

    • A job will appear in RoadRunner

    • Nothing

    Correct Answer(s)
    A. OrderAhead will send a text
    A. A job will appear in RoadRunner
    Explanation
    Before accepting a job, two things will happen. Firstly, OrderAhead will send a text, which could be a notification or confirmation related to the job. Secondly, a job will appear in RoadRunner, which is likely a platform or system where job opportunities are listed. These two events indicate that there are specific steps or processes involved before accepting a job.

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  • 9. 

    True or False: I should not bring the heat bag into the restaurant.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Bringing a heat bag into a restaurant is not recommended as it may violate health and safety regulations. Heat bags can potentially cause food contamination or accidents, especially if they are not properly sealed or handled. Additionally, the restaurant may have its own policies prohibiting outside food or items that could disrupt the dining experience for other customers. Therefore, it is advisable to refrain from bringing a heat bag into a restaurant.

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Quiz Review Timeline (Updated): Mar 20, 2023 +

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  • Current Version
  • Mar 20, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Aug 11, 2014
    Quiz Created by
    Franklinanklin
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