Review Quiz: Pharmacy Core URAC Standards! Trivia

The training of new or updated policies is the responsibility of the department owner. This means that the individual or team who owns or is in charge of the department is responsible for ensuring that employees are trained on any new or updated policies. They are responsible for organizing and delivering the necessary training sessions to ensure that employees understand and comply with the policies.

The correct answer is "audits". URAC Core 10 states that ProCare will perform ongoing audits and reviews on sales materials. This means that ProCare will regularly assess and evaluate the sales materials to ensure they are accurate, compliant, and meet the necessary standards set by URAC. Audits are an essential part of quality control and help identify any issues or areas for improvement in the sales materials.

Core 38 represents the Consumer Safety Mechanism on the 41 URAC cores. This means that Core 38 is responsible for ensuring the safety of consumers. It could involve monitoring and implementing safety protocols, conducting risk assessments, and addressing any safety concerns or issues that may arise.

Pharm Core 1 - Structure is the correct answer because it highlights the organization's mission statement and organizational chart. This core focuses on the overall structure and framework of the organization, including its mission, goals, and how it is organized. It ensures that the organization has a clear mission statement and a well-defined organizational chart that outlines the roles and responsibilities of each individual within the organization.

Sending surveys for client feedback is the best option for measuring client satisfaction because it allows for direct input from clients themselves. Surveys provide a structured way to gather feedback and can include questions that assess various aspects of satisfaction. This method allows for a quantitative analysis of client satisfaction and can help identify areas for improvement. Additionally, surveys can be conducted periodically to track changes in satisfaction over time.

HIPAA violations can be reported through Resources.ProCareRx.com. This website likely provides the necessary tools and information for individuals to report any HIPAA violations they may have witnessed or experienced. It is a reliable resource that can guide individuals on how to properly report these violations, ensuring that they are addressed and resolved in accordance with HIPAA regulations.

The 4 cores in which everyone must be familiar with company-wide are 3, 5, 16, and 38.

The statement is false because FDA Alerts are not found within call center reports. FDA Alerts are official announcements made by the Food and Drug Administration to inform the public about potential safety concerns or important updates related to drugs, medical devices, or other regulated products. These alerts are typically published on the FDA's website or distributed through various channels, but they are not specifically located within call center reports.

The statement is false because the given information does not mention anything about ProCare's dedication to ensuring that its health material is clearly understood by all clients. Therefore, we cannot conclude that ProCare is dedicated to this goal based on the information provided.