2014 Npo Online Test

The legal drinking age in Wisconsin for all alcohol beverages is 21. This means that individuals must be at least 21 years old to purchase, possess, or consume beer, wine, and spirits in the state of Wisconsin.

The statement clearly states that no person under the age of 18 may sell or serve alcoholic beverages. This means that it is true that individuals who are younger than 18 are not allowed to engage in the sale or service of alcoholic beverages.

A high tolerance to alcohol means that a person can consume larger amounts of alcohol without showing visible signs of impairment. However, even if a person does not show any visible signs of impairment, they can still be legally intoxicated based on their blood alcohol concentration (BAC) level. BAC is a measure of the amount of alcohol in a person's bloodstream, and it is the legal standard used to determine intoxication. Therefore, it is possible for a guest with a high tolerance to be legally intoxicated even if a stand attendant does not see any visible signs of impairment.

Refilling a guest's cup is never allowed. This implies that there are certain circumstances or policies in place that prohibit the act of refilling a guest's cup under any circumstances. It could be due to safety concerns, hygiene regulations, or specific rules set by the establishment. Regardless of the reason, the answer indicates that there is a strict policy against refilling a guest's cup.

The suggested correct answer is "Greeting them with 'Welcome to Lambeau Field. How may I help you?'" This is the most appropriate way to start a transaction as it is polite and professional. It sets a positive tone and shows that the person is ready to assist the customer with their needs. Shouting "Next!!!!" may come across as rude and unwelcoming. Saying hello is friendly but may not convey the same level of professionalism. Stating "I'm closed. Go to the other cashier" is completely inappropriate and unhelpful.

When items are overcooked, dropped on the ground, or left over at the end of the event, they are considered spoilage. However, before considering them as waste, it is important to verify this with a supervisor. The supervisor will assess the condition of the items and determine if they are indeed spoiled and cannot be used or served. This step is necessary to avoid any misunderstandings or unnecessary waste.

Stand attendants are legally expected to make a reasonable effort to prevent alcohol-related problems. This means that they should be proactive in identifying and addressing any issues that may arise from alcohol consumption. They should be vigilant in monitoring the behavior of individuals and intervene if necessary to ensure the responsible service of alcohol. By doing so, they can help prevent incidents such as overconsumption, intoxication, and potential harm to individuals or others.

If you do not have a photo ID available when you check in on game day, you will not be allowed into the stadium. This means that having a photo ID is a requirement for entry into the stadium, and without it, access will be denied.

The correct answer is "All five options." This means that if a guest has a complaint about a food or beverage item, all of the steps mentioned in the options need to be taken. This includes listening to the guest to understand the problem, apologizing for the inconvenience, solving the issue and replacing the item, thanking the guest for bringing the problem to attention, and finding the source of the problem to fix it and prevent other complaints.

The yellow stripes on the ground in a concession stand indicate that special equipment is near, such as an electrical panel, and nothing should block that area. This is important to ensure the safety and accessibility of the equipment, as blocking it could lead to potential hazards or hinder maintenance and repairs. The yellow stripes serve as a visual reminder to keep the area clear and free from obstructions.

Drinking 64 oz of water in 30 minutes does not speed up the rate at which the body eliminates alcohol. The body eliminates alcohol at a constant rate, and water consumption does not affect this process. Water can help with hydration and may alleviate some symptoms of alcohol consumption, but it does not accelerate the body's metabolism of alcohol. Therefore, the statement is false.

The given answer would not be appropriate because accusing a guest of being intoxicated and threatening to eject them from the facility is confrontational and aggressive. It does not promote a positive and welcoming atmosphere for guests. Instead, it is important for stand attendants to approach guests with a pleasant and positive attitude, offer non-alcoholic alternatives, ask for assistance from other members of the guest's party, and educate underage guests about facility policies and state laws regarding alcohol consumption.

During your break, you are not allowed to watch the game in the seating bowl.

Items such as soda cups, beer cups, and paper boats cannot be given away if a guest should ask for one. This implies that these items are not meant to be taken by guests and are not included as part of the service or hospitality provided. Therefore, the correct answer is False.

A stand attendant should state the policy, apologize, and explain that they are no longer legally able to serve the guest. They should also give clear reasons for the refusal without judging the guest. Additionally, if the situation escalates or becomes difficult to handle, the attendant should call for backup to ensure the safety and smooth operation of the establishment. Threatening ejection or informing the guest that they are intoxicated is not a professional or appropriate approach in refusing to serve a guest.

If there is a cash or inventory shortage, the responsibility lies with the group as a whole, and the shortage will be deducted from their commission. This means that the entire team is accountable for any discrepancies in cash or inventory, and they will collectively bear the financial consequences of the shortage.

The given options suggest that coworkers, management, and the Packers are categorized as "Internal" guests. This implies that they are individuals or entities that are part of the same organization or company. They are not external or temporary guests, such as clients or visitors from outside the organization. Therefore, the correct answer is "Internal."

NPO groups are allowed to accept tips, and the appropriate way to handle them is by thanking the guest politely and putting the tip in a non-charge cup, out of view of the guests.

Volunteers need to report to the stadium 4 hours before kickoff. This allows them enough time to prepare for their duties and ensure that everything is in order before the game starts. By arriving early, they can also receive any necessary instructions or updates from the event organizers. Reporting 4 hours before gates open to the public or no later than kickoff may not provide sufficient time for volunteers to complete their tasks effectively. The option "0400J (That's 4am local time for you non-military folks)" is not a valid answer as it does not provide a specific time relative to the kickoff.

If you have doubts if an ID is valid, you should NOT serve the guest but get a copy of the ID. This is because getting a copy of the ID does not verify its authenticity and could potentially lead to serving alcohol to someone with an invalid or fake ID. It is important to refuse alcohol service if there are doubts about the validity of the ID and to seek assistance from a coworker or manager to help verify it. Checking the ID in a WE ID book can also be helpful in determining its validity.

The correct answer is One hour. After consuming a 12oz beer, it typically takes the body about one hour to process the alcohol. This is because the liver can metabolize approximately one standard drink per hour. The rate at which alcohol is processed can vary depending on factors such as body weight, metabolism, and tolerance. However, on average, it takes about one hour for the body to eliminate the alcohol content of a 12oz beer.

Tolerance refers to the body's ability to tolerate or adapt to the effects of a substance over time. In the context of intoxication, tolerance does not affect the level of intoxication experienced. Regardless of whether an individual has high or low tolerance, the rate of intoxication remains the same. Tolerance primarily affects how much of a substance is needed to achieve the desired effect, but it does not alter the speed or intensity of intoxication.

It is important to wash your hands after using the restroom or coming back from a break to maintain proper hygiene. Touching your hair, face, or body can transfer bacteria and dirt to your hands, so washing them afterwards is necessary. Taking out the garbage can expose your hands to germs, so washing them is important in this case. Handling money is also important to wash your hands as money can be a carrier of germs. Sneezing, coughing, or using a tissue can spread germs, so washing hands afterwards is necessary. Handling chemicals that might affect food safety can also transfer harmful substances to your hands, so washing them is important. Before putting on disposable gloves, it is essential to wash your hands to ensure cleanliness and prevent contamination.

The three parts of a great guest experience are thanking the guest and offering a fond farewell, offering at least one additional item, and repeating the order to ensure accuracy. These actions show appreciation for the guest, provide an opportunity for upselling, and demonstrate attention to detail in the order.

The credit card can be given to a supervisor or manager who will turn it into the cashroom to ensure its safekeeping. Additionally, the card can be given to the guest who lost it, but only if they can provide a government issued photo ID with a matching name to verify their identity.

The Wisconsin driver's license number does not provide any information about the holder's birth year or height. However, the structure of the license number suggests that it is specific to female holders. Therefore, the correct answer is that the holder of the license is a female.

The correct answer states that items purchased with a valid receipt are allowed to leave the building at the end of the event. This implies that if you have proof of purchase, you are permitted to take the items with you. This suggests that the venue has a policy allowing customers to take home any items they have bought, as long as they can provide evidence of their purchase.

Product knowledge is not one of the 4 Key Elements of Service Delivery because it refers to the employee's knowledge and understanding of the products or services being offered. While product knowledge is important for providing quality service, the 4 Key Elements of Service Delivery typically include greeting, being prepared for work, using the guest's name, and thanking the guest. These elements focus more on the interpersonal skills and behaviors that contribute to a positive customer experience.

During the National Anthem, stand attendants are required to stop all service until the anthem is complete and also turn off the lights and remove their hat as a sign of respect. Singing along while continuing to help the next guest is not mentioned as a requirement. Refilling the popcorn machine is also not mentioned and would be considered inappropriate during the National Anthem.

When operating a concession stand with a hood system or steam vent, it is necessary to turn on the fans before any cooking begins in order to properly ventilate the area and remove any smoke or steam. Additionally, it is important to turn the fans off before the last person leaves to ensure that the ventilation system is not left running unnecessarily. Waiting for the Packers maintenance crew is not mentioned in the question and therefore is not a necessary action.