2015 Npo Online Test

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  • 1/40 Questions

    What are the legal drinking ages in Wisconsin for beer, wine, and spirits?

    • 18,19, and 20
    • 21 for all alcohol beverages
    • 18, 21, and 21
    • None of the above
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About This Quiz

The 2015 NPO Online Test assesses knowledge on alcohol service regulations, including processing times, legal drinking ages, and server responsibilities in Wisconsin. It's designed for individuals involved in the hospitality industry, enhancing compliance and safety practices.

2015 Npo Online Test - Quiz

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  • 2. 

    A guest with a high tolerance can still be legally intoxicated even if a stand attendant sees no visible signs of impairment.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Many people are able to mask or hide J.I.C.R. signs even if they are above the legal limit of 0.08 BAC.

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  • 3. 

    What is a spoilage box?

    • It is a damaged box delivered from the warehouse and should be returned.

    • It is where items you want to eat during your break are kept.

    • It is where overcooked, damaged or unfit for sale items are placed for a supervisor to review for credit.

    • It is another name for a garbage can.

    Correct Answer
    A. It is where overcooked, damaged or unfit for sale items are placed for a supervisor to review for credit.
    Explanation
    Items need to be counted before the event and again at the end. If you have items that we cannot sell to a guest, you must keep it so a supervisor can remove it from your inventory count. If you don't, your inventory will be off and the shortage deducted from the group commission. Any random box may be used as the spoilage box.

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  • 4. 

    If a guest has a complaint about a food or beverage item, what steps need to be taken?

    • Listen to the guest to understand the problem.

    • Apologize for the inconvenience.

    • Solve the issue, and replace the item with a fresh or similar item.

    • Find the source of the problem to fix it and prevent other complaints.

    • Thank the guest for bringing the problem to our attention.

    • All five options.

    Correct Answer
    A. All five options.
    Explanation
    The correct answer is "All five options." This means that all of the mentioned steps need to be taken when a guest has a complaint about a food or beverage item. Listening to the guest, apologizing for the inconvenience, solving the issue, thanking the guest for bringing the problem to attention, and finding the source of the problem to fix it are all necessary steps to address and resolve the complaint effectively.

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  • 5. 

    No person under the age of 18 may sell or serve alcoholic beverages.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement is true because it is a legal requirement in many countries that individuals under the age of 18 are not allowed to sell or serve alcoholic beverages. This is to ensure that young people are not exposed to the potential risks and responsibilities associated with handling alcohol. The legal drinking age varies by country, but it is generally set at 18 or higher to protect the health and well-being of young individuals.

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  • 6. 

    If there is a cash or inventory shortage, who is responsible?

    • Commissions will only be reduced if the location is not cleaned properly.

    • The cashier who had the biggest shortage.

    • The shortage will be deducted from the group's commission.

    • Don't call it a shortage. It's a vertical monetary challenge.

    Correct Answer
    A. The shortage will be deducted from the group's commission.
    Explanation
    The correct answer is that the shortage will be deducted from the group's commission. This means that if there is a cash or inventory shortage, the group as a whole will be held responsible and their commission will be reduced accordingly.

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  • 7. 

    Items such as soda cups, beer cups, and paper boats can be given away if a guest should ask for one?

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement suggests that items such as soda cups, beer cups, and paper boats can be given away if a guest asks for one. However, the correct answer is false because it is not common practice to give away such items to guests upon request. These items are typically provided for immediate use or consumption and are not intended to be taken away as souvenirs or personal belongings.

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  • 8. 

    When are you allowed to refill a guest's beer or soda cup?

    • Sometimes

    • Never

    • Only if they are not showing any signs of impairment

    • Only if you know them

    Correct Answer
    A. Never
    Explanation
    The correct answer is "Never" because as a responsible server or bartender, it is important to follow alcohol serving guidelines and not refill a guest's beer or soda cup. This is because it can be difficult to accurately gauge a person's level of impairment, and refilling their cup could potentially contribute to overconsumption or intoxication. It is safer to wait for the guest to request another drink or offer non-alcoholic alternatives instead.

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  • 9. 

    Yellow stripes on the ground in a concession stand indicate what?

    • It is a dangerous traffic area, and no passing is allowed.

    • Special equipment is near, such as an electrical panel, and nothing should block that area.

    • It is the designated area for nacho chip boxes, which need to be stored 6" off the ground.

    Correct Answer
    A. Special equipment is near, such as an electrical panel, and nothing should block that area.
    Explanation
    The yellow stripes on the ground in a concession stand indicate that special equipment is near, such as an electrical panel, and nothing should block that area. This is important for safety reasons as blocking the area could pose a risk of accidents or interfere with the functioning of the equipment. The yellow stripes serve as a visual reminder to keep the area clear and ensure smooth operation of the equipment.

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  • 10. 

    If you don't have a photo ID available when you check in on game day, you will not be allowed into the stadium.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    If you do not have a photo ID available when you check in on game day, you will not be allowed into the stadium. This means that having a valid photo ID is a requirement for entry into the stadium on game day.

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  • 11. 

    It's Charlie's 21st birthday today!!!! What year was he born in?

    • 1993

    • 1994

    • 1995

    • 1996

    • 1992

    Correct Answer
    A. 1994
  • 12. 

    What are stand attendants legally expected to do for responsible alcohol service?

    • Prevent people from drinking alcohol as much as possible.

    • Make a reasonable effort to prevent alcohol-related problems.

    • Only intervene if the associate works in an area that serves alcohol.

    • There is no legal expectation for associates.

    Correct Answer
    A. Make a reasonable effort to prevent alcohol-related problems.
    Explanation
    Stand attendants are legally expected to make a reasonable effort to prevent alcohol-related problems. This means that they should be proactive in identifying and addressing potential issues related to alcohol consumption. They should monitor patrons' behavior and intervene if necessary to prevent overconsumption or any other alcohol-related problems. By doing so, they contribute to responsible alcohol service and help maintain a safe and enjoyable environment for all attendees.

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  • 13. 

    Which of the following responses would NOT be appropriate for stand attendants to use with guests?

    • Accuse the guest of being intoxicated and threaten ejection from the facility.

    • Offer non-alcoholic beverages or food for a guest showing signs of impairment.

    • Ask other members of the guest’s party to help keep the guest safe and keep the guest from drinking any more alcohol.

    • Approach the guest with a pleasant, positive attitude at all times.

    • Start a conversation with an underage guest attempting to buy or drink alcohol to explain the policy of the facility and the state law.

    Correct Answer
    A. Accuse the guest of being intoxicated and threaten ejection from the facility.
    Explanation
    It is not appropriate for stand attendants to accuse a guest of being intoxicated and threaten ejection from the facility. This response is confrontational and may escalate the situation. It is important for attendants to approach guests with a pleasant, positive attitude, offer non-alcoholic beverages or food for guests showing signs of impairment, ask other members of the guest's party to help keep the guest safe, and start a conversation with an underage guest attempting to buy or drink alcohol to explain the policy of the facility and the state law.

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  • 14. 

    Guests can speed up the rate at which their bodies eliminate alcohol by drinking 64 oz of water in 30 minutes.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The only way to sober up is to stop drinking and give it time.

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  • 15. 

    Coworkers, management, and the Packers are what type of guest?

    • External

    • Internal

    • House

    • Temporary

    Correct Answer
    A. Internal
    Explanation
    The question is asking about the type of guest that coworkers, management, and the Packers are. The term "internal" suggests that these individuals or groups are part of the same organization or company. They are not external guests or visitors, but rather internal members of the organization. Therefore, the correct answer is "Internal."

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  • 16. 

    Are NPO groups allowed to accept tips?

    • No

    • Yes, and we get to turn on the flashing lights, bells, whistles, and sirens.

    • Yes, and we thank the guest politely and put it in a non-charge cup, out of view of the guests.

    • Yes, and we can place it in our register drawer or pockets.

    Correct Answer
    A. Yes, and we thank the guest politely and put it in a non-charge cup, out of view of the guests.
    Explanation
    NPO groups are allowed to accept tips, but they are expected to handle them discreetly and not in a way that is visible to the guests. This answer suggests that the group should thank the guest politely and put the tip in a non-charge cup, out of view of the guests, which aligns with the expected behavior for NPO groups.

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  • 17. 

    During your break, you are allowed to watch the game in the seating bowl.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    During your break, you are not allowed to watch the game in the seating bowl.

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  • 18. 

    Which of the following would NOT be considered a Reasonable Effort by a volunteer?

    • Removing an alcohol beverage from an impaired guest

    • Calling Security when an underage guest attempts to obtain alcohol

    • Documenting an alcohol-related incident in the facility

    • Refusing to allow a guest to purchase more alcohol due to intoxication

    • Allowing an underage friend of the employee to consume alcohol at the facility

    Correct Answer
    A. Allowing an underage friend of the employee to consume alcohol at the facility
    Explanation
    Allowing an underage friend of the employee to consume alcohol at the facility would not be considered a Reasonable Effort by a volunteer because it goes against the legal regulations regarding underage drinking. Volunteers are expected to follow the law and ensure the safety and well-being of all guests. Allowing an underage person to consume alcohol not only violates the law but also puts the individual at risk. Therefore, it is not a reasonable effort by a volunteer.

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  • 19. 

    Employees can use Signs of Impairment to:

    • Identify a guest’s personality

    • Inform guests about the right way to behave while in the facility

    • Assess levels of impairment in guests due to alcohol consumption

    • Determine how quickly a guest is absorbing alcohol

    Correct Answer
    A. Assess levels of impairment in guests due to alcohol consumption
    Explanation
    The Signs of Impairment can be used by employees to assess the levels of impairment in guests due to alcohol consumption. These signs can include slurred speech, unsteady balance, impaired coordination, and altered behavior. By recognizing these signs, employees can determine if a guest is intoxicated and take appropriate actions to ensure their safety and the safety of others.

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  • 20. 

    Why is "Bill on the Till" important?

    • Bill will help make sure money is not stolen

    • It helps ensure you provide the correct change to the guest

    • It informs you where to place money when your till is full

    • It helps ensure you place the bill in the correct slot

    Correct Answer
    A. It helps ensure you provide the correct change to the guest
    Explanation
    "Bill on the Till" is important because it helps ensure that the correct change is provided to the guest. By placing the bill in the correct slot, it allows for an organized system of managing money in the till. This helps prevent any mistakes or confusion when giving change, ensuring that the correct amount is given to the guest.

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  • 21. 

    When refusing to serve a guest, a stand attendant should:

    • (1) State the policy, "I am sorry, I am no longer legally able to serve you".

    • (2) Give clear reasons and not judge the guest.

    • (3) Call for backup if needed.

    • (4) Inform the guest that they are intoxicated and threaten ejection for not cooperating.

    • 1, 2, and 3 only.

    Correct Answer
    A. 1, 2, and 3 only.
    Explanation
    A stand attendant should follow three steps when refusing to serve a guest. First, they should state the policy that they are no longer legally able to serve the guest. This communicates the reason for the refusal clearly. Second, they should give clear reasons for the refusal without passing judgment on the guest. This helps maintain a respectful and professional interaction. Finally, if needed, the attendant should call for backup to handle any potential escalation or difficult situations. These three steps ensure that the attendant handles the situation appropriately and professionally.

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  • 22. 

    When do you need to wash your hands?  Select all that apply.

    • After using the restroom or coming back from break.

    • After touching your hair, face or body.

    • After taking out the garbage.

    • After handling money.

    • After sneezing, coughing or using a tissue.

    • After handling chemicals that might affect food safety.

    • Before putting on disposable gloves.

    • Before starting work

    • After handling raw meat and poultry

    • After eating or drinking

    • After leaving or returning to the stand

    Correct Answer(s)
    A. After using the restroom or coming back from break.
    A. After touching your hair, face or body.
    A. After taking out the garbage.
    A. After handling money.
    A. After sneezing, coughing or using a tissue.
    A. After handling chemicals that might affect food safety.
    A. Before putting on disposable gloves.
    A. Before starting work
    A. After handling raw meat and poultry
    A. After eating or drinking
    A. After leaving or returning to the stand
    Explanation
    It is important to wash your hands after using the restroom or coming back from break to prevent the spread of germs. Touching your hair, face, or body can transfer dirt and bacteria to your hands, so it is necessary to wash them afterwards. Taking out the garbage can expose your hands to potentially harmful substances, making handwashing necessary. Handling money can introduce germs onto your hands, so washing them afterwards is important. Sneezing, coughing, or using a tissue can spread germs, so handwashing is necessary. Handling chemicals that might affect food safety can contaminate your hands, making handwashing crucial. Putting on disposable gloves with clean hands is important for maintaining hygiene. Washing hands before starting work ensures that any potential contaminants are removed. Handling raw meat and poultry can transfer harmful bacteria, so washing hands afterwards is necessary. Eating or drinking can introduce germs to your hands, making handwashing important. Leaving or returning to the stand can expose your hands to contaminants, so washing them is necessary.

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  • 23. 

    What are 3 parts of a great guest experience?

    • Arrive to work.

    • Offering at least one additional item.

    • Serving the guest 4 beers per ID.

    • Repeat the order to insure the accuracy.

    • Thanking the guest and offering a fond farewell.

    • Listening to your iPod, and not paying attention to the guests.

    Correct Answer(s)
    A. Offering at least one additional item.
    A. Repeat the order to insure the accuracy.
    A. Thanking the guest and offering a fond farewell.
    Explanation
    The three parts of a great guest experience are thanking the guest and offering a fond farewell, offering at least one additional item, and repeating the order to ensure accuracy. These actions show appreciation for the guest, provide personalized service, and demonstrate attention to detail.

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  • 24. 

    Groups earn a commission for each game worked.  How would groups be able to increase their commission each game?  Select all that apply.

    • Suggest the largest size item if no size is requested

    • Suggest an additional item with each order

    • Don't ring the sale into the register and pocket the money

    • Upset the guest so they are not likely to return later in the game

    Correct Answer(s)
    A. Suggest the largest size item if no size is requested
    A. Suggest an additional item with each order
    Explanation
    Groups can increase their commission each game by suggesting the largest size item if no size is requested, as this would potentially result in a higher sale value. Additionally, suggesting an additional item with each order can also increase the overall sales and therefore the commission earned by the group.

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  • 25. 

    How long would it typically take a guest to process the alcohol in a 12oz beer?

    • 12 minutes

    • One hour

    • Two hours

    • Three hours

    Correct Answer
    A. One hour
    Explanation
    The correct answer is One hour. On average, it takes the human body about one hour to metabolize the alcohol content in a standard 12oz beer. This is because the liver processes approximately one standard drink per hour, and a 12oz beer is considered one standard drink. However, it is important to note that individual factors such as weight, metabolism, and tolerance levels can affect the rate at which alcohol is processed.

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  • 26. 

    If you have doubts if an ID is valid, what should you NOT do?

    • Ask a coworker or manager to help verify.

    • Refuse alcohol service.

    • Check the ID in a WE ID book.

    • Serve the guest, but get a copy of the ID.

    Correct Answer
    A. Serve the guest, but get a copy of the ID.
    Explanation
    If you have doubts if an ID is valid, you should not serve the guest, but get a copy of the ID. This is because getting a copy of the ID does not verify its authenticity and can potentially lead to serving alcohol to someone with an invalid ID. It is important to properly verify the ID using reliable methods such as checking it in a WE ID book or asking a coworker or manager for help. Refusing alcohol service is also a valid option if there are doubts about the ID's validity.

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  • 27. 

    What is the minimum age to be able to work at Lambeau Field?

    • 15

    • 16

    • 17

    • 18

    • 19

    • 20

    • 21

    Correct Answer
    A. 16
    Explanation
    The minimum age to be able to work at Lambeau Field is 16.

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  • 28. 

    The Wisconsin driver’s license number “J525-7225-2431-01” indicates that the holder of that license:

    • Was born in 1952 and is a male.

    • Was born in 1957 and is a female

    • Was born in 1952 and is a female.

    • Was born in 1957 and is a male.

    Correct Answer
    A. Was born in 1952 and is a male.
    Explanation
    The Wisconsin driver's license number "J525-7225-2431-01" indicates that the holder of that license was born in 1952. The letter "J" in the beginning of the license number represents the year of birth, with "J" corresponding to 1952. Additionally, the license number does not contain any indicators of gender, so the gender of the holder cannot be determined from the given information. Therefore, the correct answer is that the holder was born in 1952, but their gender is unknown.

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  • 29. 

    Tolerance has the following effect on intoxication:

    • High tolerance causes intoxication faster

    • High tolerance causes intoxication slower

    • Tolerance has no effect on intoxication

    • Low tolerance causes intoxication faster

    • Low tolerance causes intoxication slower

    Correct Answer
    A. Tolerance has no effect on intoxication
    Explanation
    Tolerance refers to the body's ability to tolerate or adapt to the effects of a substance over time. In the context of intoxication, tolerance means that a person needs higher amounts of a substance to achieve the same level of intoxication. However, the question specifically asks about the effect of tolerance on intoxication, and the correct answer states that tolerance has no effect on intoxication. This means that regardless of a person's tolerance level, intoxication will occur at the same rate.

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  • 30. 

    If a guest forgets their credit card at your location, who can the card be given to? Select all that apply.

    • The spouse or friend as long as they know the full name and the credit card number.

    • A supervisor or manager who will turn it into the cashroom.

    • The guest who lost it, and only if they have a government issued photo ID with the matching name on it.

    • The next person in line.

    Correct Answer(s)
    A. A supervisor or manager who will turn it into the cashroom.
    A. The guest who lost it, and only if they have a government issued photo ID with the matching name on it.
    Explanation
    The credit card can be given to a supervisor or manager who will turn it into the cashroom for safekeeping. Additionally, it can be given back to the guest who lost it, but only if they can provide a government-issued photo ID with the matching name on it.

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  • 31. 

    When does a guest need to sign a copy of their credit card receipt?

    • Every time

    • If the transaction amount is over $10.00

    • If the transaction amount is over $25.00

    • If the transaction amount is over $50.00

    Correct Answer
    A. If the transaction amount is over $50.00
    Explanation
    A guest needs to sign a copy of their credit card receipt if the transaction amount is over $50.00. This is a common practice to ensure the authenticity of the transaction and to prevent any potential fraudulent activity. By signing the receipt, the guest acknowledges the amount charged to their credit card and confirms their consent for the transaction.

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  • 32. 

    What time do volunteers need to report to the stadium for home games?

    • 4 hours before gates open to the public

    • No later than kickoff

    • No earlier than 4.5 hours before kickoff

    • 0400 (That's 4am for you non military folks)

    Correct Answer
    A. No earlier than 4.5 hours before kickoff
    Explanation
    Groups may not arrive any earlier than 4.5 hours before the game starts. Arrangements must be made as soon as possible if group members can not arrive before the gates open to the public.

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  • 33. 

    All stand attendants need to do the following during the National Anthem? Select all that apply.

    • Stop all service until the anthem is complete.

    • Turn off the lights and remove their hat.

    • Sing along while continuing to help the next guest.

    • Refill the popcorn machine.

    Correct Answer(s)
    A. Stop all service until the anthem is complete.
    A. Turn off the lights and remove their hat.
    Explanation
    During the National Anthem, stand attendants are expected to stop all service until the anthem is complete as a sign of respect. They should also turn off the lights and remove their hat as a gesture of patriotism and to show reverence for the anthem. Singing along while continuing to help the next guest is not mentioned as a requirement during the anthem. Refilling the popcorn machine is also not mentioned and would be considered inappropriate during the anthem.

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  • 34. 

    What food or beverage items, if any, are allowed to leave the building at the end of the event?

    • Leftover hot dogs, brats, pizza, and hamburgers that were cooked, but not sold.

    • Your game day meal you did not get to eat during the game.

    • Non-chargable food items left over, such as popcorn, hot dog buns, or nacho cheese.

    • Items purchased that you have a valid receipt for.

    • No food or beverage items are allowed to leave the building.

    Correct Answer
    A. Items purchased that you have a valid receipt for.
    Explanation
    The correct answer states that the only food or beverage items allowed to leave the building are those that have been purchased and for which the person has a valid receipt. This means that if someone has bought food or drinks from the event, they are allowed to take them out of the building as long as they can show proof of purchase.

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  • 35. 

    If your concession stand has a hood system or steam vent, what must you do?  Select all that apply.

    • Turn on the fans before any cooking begins.

    • Turn the fans on only once you open the shutters

    • Turn the fans off before the last person leaves.

    • Wait for Packers maintenance crew before you do anything.

    Correct Answer(s)
    A. Turn on the fans before any cooking begins.
    A. Turn the fans off before the last person leaves.
  • 36. 

    Absorption Rate Factors help an employee understand:

    • Different things about guests that affect the absorption rate of alcohol

    • How alcohol is absorbed without being consumed

    • The best approach to take when approaching an underage guest attempting to consume alcohol

    • What behaviors to look for to assess levels of impairment in guests

    Correct Answer
    A. Different things about guests that affect the absorption rate of alcohol
    Explanation
    The Absorption Rate Factors help an employee understand different things about guests that affect the absorption rate of alcohol. This means that the factors provide information about various aspects of guests that can influence how quickly alcohol is absorbed into their bloodstream. By understanding these factors, employees can better assess the impact of alcohol on guests and make informed decisions regarding their service.

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  • 37. 

    Which of the following is NOT one of the 4 Key Elements of Service Delivery?

    • Greeting

    • Being prepared for work

    • Using the guest's name

    • Product knowledge

    • Thanking

    Correct Answer
    A. Product knowledge
    Explanation
    Product knowledge is not one of the 4 Key Elements of Service Delivery because it refers to the knowledge and understanding of the products or services being offered, rather than the actual delivery of the service itself. The 4 Key Elements of Service Delivery typically include greeting, being prepared for work, using the guest's name, and thanking, which are all direct actions and behaviors that contribute to providing excellent service to customers.

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  • 38. 

    All of the following could be acceptable forms of ID for alcohol service EXCEPT (select all that apply):

    • Student ID Card

    • State-Issued Driver’s License

    • Military ID Card

    • Passport

    • State-Issued ID Card

    • Temperary Paper ID

    Correct Answer(s)
    A. Student ID Card
    A. Temperary Paper ID
    Explanation
    The question asks for forms of ID that are not acceptable for alcohol service. The correct answer choices, "Student ID Card" and "Temporary Paper ID," are not typically considered valid forms of identification for purchasing alcohol. Student ID cards are often easily forged and do not typically include the necessary information to verify age. Temporary paper IDs may not be considered valid forms of identification due to their temporary nature and lack of security features. The other answer choices, such as state-issued driver's license, military ID card, passport, and state-issued ID card, are commonly accepted forms of identification for alcohol service.

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  • 39. 

    How would you know a guest's name? Select all that apply.

    • Ask them

    • Name Tag

    • If they use a credit card

    • If you card them for alcohol service

    Correct Answer(s)
    A. Ask them
    A. Name Tag
    A. If they use a credit card
    A. If you card them for alcohol service
    Explanation
    The correct answer options provide different ways to know a guest's name. Asking the guest directly is a common and straightforward method. A name tag worn by the guest can also provide their name. If the guest pays with a credit card, their name is usually printed on the card. Lastly, if the establishment requires identification for alcohol service, the guest's name can be obtained from their ID.

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Quiz Review Timeline (Updated): May 1, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • May 01, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Apr 21, 2015
    Quiz Created by
    Michael Liedl
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