2015 Npo Online Test

The legal drinking age in Wisconsin for all alcohol beverages is 21. This means that individuals must be at least 21 years old to legally consume beer, wine, and spirits in the state of Wisconsin.

Many people are able to mask or hide J.I.C.R. signs even if they are above the legal limit of 0.08 BAC.

Items need to be counted before the event and again at the end. If you have items that we cannot sell to a guest, you must keep it so a supervisor can remove it from your inventory count. If you don't, your inventory will be off and the shortage deducted from the group commission. Any random box may be used as the spoilage box.

The correct answer is "All five options." This means that all of the mentioned steps need to be taken when a guest has a complaint about a food or beverage item. Listening to the guest, apologizing for the inconvenience, solving the issue, thanking the guest for bringing the problem to attention, and finding the source of the problem to fix it are all necessary steps to address and resolve the complaint effectively.

The statement is true because it is a legal requirement in many countries that individuals under the age of 18 are not allowed to sell or serve alcoholic beverages. This is to ensure that young people are not exposed to the potential risks and responsibilities associated with handling alcohol. The legal drinking age varies by country, but it is generally set at 18 or higher to protect the health and well-being of young individuals.

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The correct answer is that the shortage will be deducted from the group's commission. This means that if there is a cash or inventory shortage, the group as a whole will be held responsible and their commission will be reduced accordingly.

The statement suggests that items such as soda cups, beer cups, and paper boats can be given away if a guest asks for one. However, the correct answer is false because it is not common practice to give away such items to guests upon request. These items are typically provided for immediate use or consumption and are not intended to be taken away as souvenirs or personal belongings.

The correct answer is "Never" because as a responsible server or bartender, it is important to follow alcohol serving guidelines and not refill a guest's beer or soda cup. This is because it can be difficult to accurately gauge a person's level of impairment, and refilling their cup could potentially contribute to overconsumption or intoxication. It is safer to wait for the guest to request another drink or offer non-alcoholic alternatives instead.

The yellow stripes on the ground in a concession stand indicate that special equipment is near, such as an electrical panel, and nothing should block that area. This is important for safety reasons as blocking the area could pose a risk of accidents or interfere with the functioning of the equipment. The yellow stripes serve as a visual reminder to keep the area clear and ensure smooth operation of the equipment.

If you do not have a photo ID available when you check in on game day, you will not be allowed into the stadium. This means that having a valid photo ID is a requirement for entry into the stadium on game day.

Stand attendants are legally expected to make a reasonable effort to prevent alcohol-related problems. This means that they should be proactive in identifying and addressing potential issues related to alcohol consumption. They should monitor patrons' behavior and intervene if necessary to prevent overconsumption or any other alcohol-related problems. By doing so, they contribute to responsible alcohol service and help maintain a safe and enjoyable environment for all attendees.

It is not appropriate for stand attendants to accuse a guest of being intoxicated and threaten ejection from the facility. This response is confrontational and may escalate the situation. It is important for attendants to approach guests with a pleasant, positive attitude, offer non-alcoholic beverages or food for guests showing signs of impairment, ask other members of the guest's party to help keep the guest safe, and start a conversation with an underage guest attempting to buy or drink alcohol to explain the policy of the facility and the state law.

The only way to sober up is to stop drinking and give it time.

The question is asking about the type of guest that coworkers, management, and the Packers are. The term "internal" suggests that these individuals or groups are part of the same organization or company. They are not external guests or visitors, but rather internal members of the organization. Therefore, the correct answer is "Internal."

NPO groups are allowed to accept tips, but they are expected to handle them discreetly and not in a way that is visible to the guests. This answer suggests that the group should thank the guest politely and put the tip in a non-charge cup, out of view of the guests, which aligns with the expected behavior for NPO groups.

During your break, you are not allowed to watch the game in the seating bowl.

Allowing an underage friend of the employee to consume alcohol at the facility would not be considered a Reasonable Effort by a volunteer because it goes against the legal regulations regarding underage drinking. Volunteers are expected to follow the law and ensure the safety and well-being of all guests. Allowing an underage person to consume alcohol not only violates the law but also puts the individual at risk. Therefore, it is not a reasonable effort by a volunteer.

"Bill on the Till" is important because it helps ensure that the correct change is provided to the guest. By placing the bill in the correct slot, it allows for an organized system of managing money in the till. This helps prevent any mistakes or confusion when giving change, ensuring that the correct amount is given to the guest.

The Signs of Impairment can be used by employees to assess the levels of impairment in guests due to alcohol consumption. These signs can include slurred speech, unsteady balance, impaired coordination, and altered behavior. By recognizing these signs, employees can determine if a guest is intoxicated and take appropriate actions to ensure their safety and the safety of others.

A stand attendant should follow three steps when refusing to serve a guest. First, they should state the policy that they are no longer legally able to serve the guest. This communicates the reason for the refusal clearly. Second, they should give clear reasons for the refusal without passing judgment on the guest. This helps maintain a respectful and professional interaction. Finally, if needed, the attendant should call for backup to handle any potential escalation or difficult situations. These three steps ensure that the attendant handles the situation appropriately and professionally.

It is important to wash your hands after using the restroom or coming back from break to prevent the spread of germs. Touching your hair, face, or body can transfer dirt and bacteria to your hands, so it is necessary to wash them afterwards. Taking out the garbage can expose your hands to potentially harmful substances, making handwashing necessary. Handling money can introduce germs onto your hands, so washing them afterwards is important. Sneezing, coughing, or using a tissue can spread germs, so handwashing is necessary. Handling chemicals that might affect food safety can contaminate your hands, making handwashing crucial. Putting on disposable gloves with clean hands is important for maintaining hygiene. Washing hands before starting work ensures that any potential contaminants are removed. Handling raw meat and poultry can transfer harmful bacteria, so washing hands afterwards is necessary. Eating or drinking can introduce germs to your hands, making handwashing important. Leaving or returning to the stand can expose your hands to contaminants, so washing them is necessary.

The three parts of a great guest experience are thanking the guest and offering a fond farewell, offering at least one additional item, and repeating the order to ensure accuracy. These actions show appreciation for the guest, provide personalized service, and demonstrate attention to detail.

Groups can increase their commission each game by suggesting the largest size item if no size is requested, as this would potentially result in a higher sale value. Additionally, suggesting an additional item with each order can also increase the overall sales and therefore the commission earned by the group.

The minimum age to be able to work at Lambeau Field is 16.

The correct answer is One hour. On average, it takes the human body about one hour to metabolize the alcohol content in a standard 12oz beer. This is because the liver processes approximately one standard drink per hour, and a 12oz beer is considered one standard drink. However, it is important to note that individual factors such as weight, metabolism, and tolerance levels can affect the rate at which alcohol is processed.

If you have doubts if an ID is valid, you should not serve the guest, but get a copy of the ID. This is because getting a copy of the ID does not verify its authenticity and can potentially lead to serving alcohol to someone with an invalid ID. It is important to properly verify the ID using reliable methods such as checking it in a WE ID book or asking a coworker or manager for help. Refusing alcohol service is also a valid option if there are doubts about the ID's validity.

A guest needs to sign a copy of their credit card receipt if the transaction amount is over $50.00. This is a common practice to ensure the authenticity of the transaction and to prevent any potential fraudulent activity. By signing the receipt, the guest acknowledges the amount charged to their credit card and confirms their consent for the transaction.

The Wisconsin driver's license number "J525-7225-2431-01" indicates that the holder of that license was born in 1952. The letter "J" in the beginning of the license number represents the year of birth, with "J" corresponding to 1952. Additionally, the license number does not contain any indicators of gender, so the gender of the holder cannot be determined from the given information. Therefore, the correct answer is that the holder was born in 1952, but their gender is unknown.

Tolerance refers to the body's ability to tolerate or adapt to the effects of a substance over time. In the context of intoxication, tolerance means that a person needs higher amounts of a substance to achieve the same level of intoxication. However, the question specifically asks about the effect of tolerance on intoxication, and the correct answer states that tolerance has no effect on intoxication. This means that regardless of a person's tolerance level, intoxication will occur at the same rate.

The credit card can be given to a supervisor or manager who will turn it into the cashroom for safekeeping. Additionally, it can be given back to the guest who lost it, but only if they can provide a government-issued photo ID with the matching name on it.

Groups may not arrive any earlier than 4.5 hours before the game starts. Arrangements must be made as soon as possible if group members can not arrive before the gates open to the public.

During the National Anthem, stand attendants are expected to stop all service until the anthem is complete as a sign of respect. They should also turn off the lights and remove their hat as a gesture of patriotism and to show reverence for the anthem. Singing along while continuing to help the next guest is not mentioned as a requirement during the anthem. Refilling the popcorn machine is also not mentioned and would be considered inappropriate during the anthem.

The correct answer states that the only food or beverage items allowed to leave the building are those that have been purchased and for which the person has a valid receipt. This means that if someone has bought food or drinks from the event, they are allowed to take them out of the building as long as they can show proof of purchase.

The Absorption Rate Factors help an employee understand different things about guests that affect the absorption rate of alcohol. This means that the factors provide information about various aspects of guests that can influence how quickly alcohol is absorbed into their bloodstream. By understanding these factors, employees can better assess the impact of alcohol on guests and make informed decisions regarding their service.

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The question asks for forms of ID that are not acceptable for alcohol service. The correct answer choices, "Student ID Card" and "Temporary Paper ID," are not typically considered valid forms of identification for purchasing alcohol. Student ID cards are often easily forged and do not typically include the necessary information to verify age. Temporary paper IDs may not be considered valid forms of identification due to their temporary nature and lack of security features. The other answer choices, such as state-issued driver's license, military ID card, passport, and state-issued ID card, are commonly accepted forms of identification for alcohol service.

Product knowledge is not one of the 4 Key Elements of Service Delivery because it refers to the knowledge and understanding of the products or services being offered, rather than the actual delivery of the service itself. The 4 Key Elements of Service Delivery typically include greeting, being prepared for work, using the guest's name, and thanking, which are all direct actions and behaviors that contribute to providing excellent service to customers.

The correct answer options provide different ways to know a guest's name. Asking the guest directly is a common and straightforward method. A name tag worn by the guest can also provide their name. If the guest pays with a credit card, their name is usually printed on the card. Lastly, if the establishment requires identification for alcohol service, the guest's name can be obtained from their ID.