OIT Overview Quiz: Session 2

The best thing to do in this situation is to go and check what the problem is and try to fix it. By doing so, you can address the issue at hand and potentially resolve it, allowing the students to continue with their printing tasks. Ignoring it or waiting for someone else to handle it may prolong the problem and inconvenience the students further. Additionally, watching from the desk may not provide enough information to understand the problem and take appropriate action.

The correct answer is that you should check each computer to make sure it will turn on, check the printer for paper and error messages, etc. This is important because even though the lab is small and everything can be seen from the SA station, it is necessary to ensure that all the computers are functioning properly and that there are no issues with the printer. By doing this, you can identify any potential problems or errors and address them before they become bigger issues. This also shows that you are actively involved in maintaining the lab and taking responsibility for its functionality.

The correct answer is "All of the Above" because a walk-through of the computer lab involves checking on all the listed items. This includes printers, computers, toner and imaging unit supplies, paper, straightening up/cleaning the lab, and checking on office supplies. By conducting a comprehensive walk-through, one can ensure that all necessary equipment and supplies are in good condition and readily available for use in the lab.

If you attempt to print a document and it is "lost", it means that the document did not print successfully or did not reach the intended destination. In such a case, issuing a Volprint credit to yourself would not be the appropriate action as it does not address the issue of the lost document. Therefore, the correct answer is False.

Art is different from the other teaching labs because the classes are not reserved through OIT; they are reserved by the department. This means that only Art students can use the lab, and it also explains why the lab always has the oldest computers.

The presence of a curtain separating the two rooms is a unique feature of the Humanities lab that sets it apart from other labs. This curtain likely serves as a divider between different sections or activities within the lab, providing privacy or organization. The other options mentioned, such as a projector and screen, new computers, and access to a POD shop, are not exclusive to the Humanities lab and can be found in other labs as well.

The minimum amount that can be added to VolCard from the VolCard webpage is $15.

If a teacher consistently does not show up for a class, it is important to contact the scheduler and inform them about the situation. This is the appropriate action to take as the scheduler is responsible for managing the teacher's schedule and can address the issue accordingly. Ignoring the problem or contacting the teacher directly may not resolve the issue effectively, and stopping to prepare the lab for classes each week would not address the problem at all. Therefore, contacting the scheduler is the best course of action in this situation.

A link light refers to the light that indicates the status of the Ethernet connection when it is plugged in and functioning properly. This light is usually found on networking devices such as routers, switches, and network interface cards. It provides visual confirmation that the Ethernet connection is established and data can be transmitted between devices.

The correct answer is "All of the above." This means that all of the mentioned uses for the camera are valid. The camera can be used to verify the arrival and departure times of an SA, ensuring accountability. It can also be used to monitor the area when an SA is late, ensuring the safety of equipment. Additionally, recorded images from the camera can be reviewed to identify stolen items.

The correct answer is "A screen that lowers from the ceiling." This suggests that Tickle has a unique feature that other labs do not have, which is a screen that can be lowered from the ceiling. This feature could be beneficial for teaching purposes as it allows the instructor to easily display content to the students in the lab.

The correct answer is to check Reserve.utk.edu (via SA Page) for class reservations for the day. This means that if someone works in Humanities, Presidential or Tickle, they should always refer to Reserve.utk.edu (via SA Page) to check if there are any class reservations for the day. This is important because it allows them to plan their schedule accordingly and be aware of any classes that may be taking place. By checking the reservations, they can ensure that they are prepared and informed about any classes that they may need to attend or assist with.

When adding money to VolCard from a DART machine, the minimum amount that can be added in cash is $1. This means that if you want to add funds to your VolCard using a DART machine, you must add at least $1 in cash.

This statement is false because if the phone is ringing and a printer is jammed, it is more important to address the printer issue first. A jammed printer can cause delays and disrupt workflow, while a ringing phone can be attended to after resolving the immediate problem with the printer. Prioritizing the printer over the phone ensures that work can continue smoothly without any interruptions.

The correct answer is "All of the above" because all three reasons listed can cause the ID to not work on the swipe. If it's the first time entering a lab, the ID may need to be swiped multiple times before it works. If the ID was replaced, any changes to the extra number could cause the ID to not work. Additionally, if the graduation date has changed and the person has stayed working longer than originally stated, the ID would be expired and not work on the swipe.

Cameras are used in situations when an SA calls to inform about their delay, allowing the LMs to remotely monitor the lab until the SA arrives. This suggests that cameras serve the purpose of surveillance and ensuring the security of the lab. By monitoring the lab remotely, the LMs can keep an eye on any potential issues or unauthorized access, ensuring the safety and smooth functioning of the lab.

A Volprint Credit is a credit that can be used for printing only and is not a refund. It will replace the balance on the screen and remain there until it is used for printing purposes.

DART machines are used to add money to Volcard, which can be used for various purposes such as printing, vending machines, and purchasing food. This means that individuals can conveniently load funds onto their Volcard through DART machines to access these services and make purchases without the need for cash.

Panic buttons are located in the Art, Presidential, and Humanities labs.

Filling a printer tray all the way to the top can cause more jams because the excess paper can get stuck or misaligned. It may also damage a sensor, preventing the printer from detecting the paper properly. Additionally, humidity can affect the paper, making it stick together and harder to pull through the printer. Therefore, all of the given reasons are valid explanations for why one should not fill a printer tray all the way to the top.

To dial the office phone from the SA phone, you need to dial 4-8334. This suggests that the phone system within the SA office uses an internal extension system, where users can directly dial the extension number to reach the desired phone line.

SAs, or System Administrators, are responsible for printer maintenance. This includes replacing toner cartridges, imaging units, and paper. Toner cartridges are necessary for printing, imaging units are essential for producing high-quality prints, and paper is needed for the printing process. Therefore, SAs need to ensure that these items are regularly replaced to maintain the printer's functionality and efficiency.

Keypad swipes are only located in the Humanities, Presidential, and Art labs. They are not available in all labs or in the Commons lab.

The correct answer is "It is never reserved for classes." This answer differentiates Commons from Art, Humanities, Presidential, and Tickle because the other options do not apply to Commons. While Commons is open to all majors on campus, this is not a unique characteristic as the other options may also be open to all majors. Using headphones to get sound is not a distinguishing factor either, as it could apply to any of the options. However, the fact that Commons is never reserved for classes sets it apart from the other options, making it the correct answer.

The SA working on the North side of Commons is responsible for walking through North, South, Reference, Release Stations on 3, 4, 5, 6 and Grad lab. This is because the question states that the SA on the North side is responsible for all areas except South, and the given answer includes all the other areas mentioned in the question.

The correct answer is "Printing only" because the question asks specifically about the use of Volprint Credit. It states that Volprint Credit can be used for "Printing only" and does not mention any other purposes such as copy machines or anything else that a VolCard can be used for. Therefore, the correct answer is limited to printing only.

To dial off campus from the SA phone, you need to dial the number as 8-555-1234.