OIT Overview Quiz: Session 2

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  • 1/27 Questions

    Why do you need to do a walk-through of Tickle?

    • You do not need to walk-through Tickle, the lab is so small, you can see everything from the SA station.
    • You should check each computer to make sure it will turn on, check printer for paper and error messages, etc.
    • It makes you look more involved.
    • It keeps the automatic lights from turning off.
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About This Quiz

The OIT Overview Quiz: Session 2 assesses knowledge on operational aspects of computer labs, including equipment checks, area responsibilities, and unique features of specific labs. This quiz ensures readiness in managing lab environments effectively.

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  • 2. 

    There is a long line of students at one printer and you don't know what the issue is, the best thing to do would be:

    • Watch students from the desk until they all clear out.

    • Go check to see what the problem is and try to fix it.

    • Ignore it until another SA goes over.

    Correct Answer
    A. Go check to see what the problem is and try to fix it.
    Explanation
    The best thing to do in this situation is to go and check what the problem is and try to fix it. By doing so, you can address the issue at hand and potentially resolve it, allowing the students to continue with their printing tasks. Ignoring it or waiting for someone else to handle it may prolong the problem and inconvenience the students further. Additionally, watching from the desk may not provide enough information to understand the problem and take appropriate action.

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  • 3. 

    A walk-through of the computer lab includes checking on:

    • Printers

    • Computers

    • Toner and Imaging Unit supplies

    • Paper

    • Straightening up/cleaning the lab

    • Checking on office supplies

    • All of the Above

    Correct Answer
    A. All of the Above
    Explanation
    The correct answer is "All of the Above" because a walk-through of the computer lab involves checking on all the listed items. This includes printers, computers, toner and imaging unit supplies, paper, straightening up/cleaning the lab, and checking on office supplies. By conducting a comprehensive walk-through, one can ensure that all necessary equipment and supplies are in good condition and readily available for use in the lab.

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  • 4. 

    Humanities has this that other labs don’t:

    • A curtain separating the two rooms.

    • Projector and Screen.

    • It will always have the newest computers.

    • Access to a POD shop.

    Correct Answer
    A. A curtain separating the two rooms.
    Explanation
    The presence of a curtain separating the two rooms is a unique feature of the Humanities lab that sets it apart from other labs. This curtain likely serves as a divider between different sections or activities within the lab, providing privacy or organization. The other options mentioned, such as a projector and screen, new computers, and access to a POD shop, are not exclusive to the Humanities lab and can be found in other labs as well.

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  • 5. 

    Art is different from the other teaching labs because:

    • It’s only open to Art students, no one else can use the lab.

    • It’s always got the oldest computers.

    • The classes are not reserved through OIT; they are reserved by the department.

    • All of the above.

    Correct Answer
    A. The classes are not reserved through OIT; they are reserved by the department.
    Explanation
    Art is different from the other teaching labs because the classes are not reserved through OIT; they are reserved by the department. This means that only Art students can use the lab, and it also explains why the lab always has the oldest computers.

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  • 6. 

    If you attempt to print a document and it is "lost", you may issue a Volprint credit to yourself.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    If you attempt to print a document and it is "lost", it means that the document did not print successfully or did not reach the intended destination. In such a case, issuing a Volprint credit to yourself would not be the appropriate action as it does not address the issue of the lost document. Therefore, the correct answer is False.

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  • 7. 

    When a teacher consistently does not show up for a class, I should:

    • Ignore it. It’s not my problem.

    • Contact the scheduler and let them know.

    • Contact the teacher to find out where they are.

    • Stop getting the lab ready for the classes each week.

    Correct Answer
    A. Contact the scheduler and let them know.
    Explanation
    If a teacher consistently does not show up for a class, it is important to contact the scheduler and inform them about the situation. This is the appropriate action to take as the scheduler is responsible for managing the teacher's schedule and can address the issue accordingly. Ignoring the problem or contacting the teacher directly may not resolve the issue effectively, and stopping to prepare the lab for classes each week would not address the problem at all. Therefore, contacting the scheduler is the best course of action in this situation.

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  • 8. 

    Some uses for the camera include:

    • Verifying an SA arrived and left at the time they said (in instances where there is cause for question).

    • Watching the area when an SA calls to say they will be late to ensure safety of equipment.

    • Watching recorded images to find stolen items.

    • All of the above.

    Correct Answer
    A. All of the above.
    Explanation
    The correct answer is "All of the above." This means that all of the mentioned uses for the camera are valid. The camera can be used to verify the arrival and departure times of an SA, ensuring accountability. It can also be used to monitor the area when an SA is late, ensuring the safety of equipment. Additionally, recorded images from the camera can be reviewed to identify stolen items.

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  • 9. 

    If you add money to VolCard from the VolCard webpage, the minimum amount you can add is:

    • $1

    • $5

    • $10

    • $15

    Correct Answer
    A. $15
    Explanation
    The minimum amount that can be added to VolCard from the VolCard webpage is $15.

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  • 10. 

    A link light is:

    • The ready light on the printer.

    • The power indicator light.

    • The light on the power strip the printer or computer is plugged into.

    • The light when the Ethernet cord is plugged and working.

    Correct Answer
    A. The light when the Ethernet cord is plugged and working.
    Explanation
    A link light refers to the light that indicates the status of the Ethernet connection when it is plugged in and functioning properly. This light is usually found on networking devices such as routers, switches, and network interface cards. It provides visual confirmation that the Ethernet connection is established and data can be transmitted between devices.

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  • 11. 

    Tickle has this that other labs don’t:

    • A separate table for an instructor computer.

    • A small area for teaching.

    • A screen that lowers from the ceiling.

    • Speakers in the closet for the instructor station.

    Correct Answer
    A. A screen that lowers from the ceiling.
    Explanation
    The correct answer is "A screen that lowers from the ceiling." This suggests that Tickle has a unique feature that other labs do not have, which is a screen that can be lowered from the ceiling. This feature could be beneficial for teaching purposes as it allows the instructor to easily display content to the students in the lab.

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  • 12. 

    If I work in Humanities, Presidential or Tickle, I should always check:

    • Reserve.utk.edu (via SA Page) for class reservations for the day.

    • See if there is a calendar posted, if it’s not there, there are no classes.

    • Wait for a teacher to show up with a class.

    Correct Answer
    A. Reserve.utk.edu (via SA Page) for class reservations for the day.
    Explanation
    The correct answer is to check Reserve.utk.edu (via SA Page) for class reservations for the day. This means that if someone works in Humanities, Presidential or Tickle, they should always refer to Reserve.utk.edu (via SA Page) to check if there are any class reservations for the day. This is important because it allows them to plan their schedule accordingly and be aware of any classes that may be taking place. By checking the reservations, they can ensure that they are prepared and informed about any classes that they may need to attend or assist with.

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  • 13. 

    Reasons my ID might not work on the swipe are:

    • If it’s the first time entering a lab, I may need to swipe many times.

    • If the ID was replaced, the extra number might have changed, making the ID not work.

    • If my graduation date has changed, and I’ve stayed working longer than I originally said, it would be expired.

    • All of the above.

    Correct Answer
    A. All of the above.
    Explanation
    The correct answer is "All of the above" because all three reasons listed can cause the ID to not work on the swipe. If it's the first time entering a lab, the ID may need to be swiped multiple times before it works. If the ID was replaced, any changes to the extra number could cause the ID to not work. Additionally, if the graduation date has changed and the person has stayed working longer than originally stated, the ID would be expired and not work on the swipe.

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  • 14. 

    If you add money to VolCard from a DART machine, the minimum amount you can add (in cash) is:

    • $1

    • $5

    • $10

    • $15

    Correct Answer
    A. $1
    Explanation
    When adding money to VolCard from a DART machine, the minimum amount that can be added in cash is $1. This means that if you want to add funds to your VolCard using a DART machine, you must add at least $1 in cash.

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  • 15. 

    If the phone is ringing and a printer is jammed, answer the phone first.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    This statement is false because if the phone is ringing and a printer is jammed, it is more important to address the printer issue first. A jammed printer can cause delays and disrupt workflow, while a ringing phone can be attended to after resolving the immediate problem with the printer. Prioritizing the printer over the phone ensures that work can continue smoothly without any interruptions.

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  • 16. 

    Cameras are:

    • Used to watch SAs.

    • Used when an SA calls to say they’ll be late, so the LMs can watch the lab remotely until the SA arrives.

    • Monitored 24/7 by an LM.

    Correct Answer
    A. Used when an SA calls to say they’ll be late, so the LMs can watch the lab remotely until the SA arrives.
    Explanation
    Cameras are used in situations when an SA calls to inform about their delay, allowing the LMs to remotely monitor the lab until the SA arrives. This suggests that cameras serve the purpose of surveillance and ensuring the security of the lab. By monitoring the lab remotely, the LMs can keep an eye on any potential issues or unauthorized access, ensuring the safety and smooth functioning of the lab.

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  • 17. 

    A Volprint Credit is:

    • A credit and not a refund that is good only for printing. It will replace the balance on the screen until it is used.

    • A refund for a print job, it will replace the balance on the screen.

    • A refund that can be used wherever your VolCard can be used.

    • A credit that can be used for either printing or copying, but not food.

    Correct Answer
    A. A credit and not a refund that is good only for printing. It will replace the balance on the screen until it is used.
    Explanation
    A Volprint Credit is a credit that can be used for printing only and is not a refund. It will replace the balance on the screen and remain there until it is used for printing purposes.

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  • 18. 

    Panic buttons are located in:

    • All labs

    • Art, Presidential, Tickle

    • Art, Presidential, Humanities

    • Commons, Art, Presidential

    Correct Answer
    A. Art, Presidential, Humanities
    Explanation
    Panic buttons are located in the Art, Presidential, and Humanities labs.

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  • 19. 

    DART machines are used to:

    • Add money for Volprint only.

    • Add money to Volcard (which can be used for printing, vending machines, food).

    • Add money for Copy machines.

    • Add money for Vending machines only.

    Correct Answer
    A. Add money to Volcard (which can be used for printing, vending machines, food).
    Explanation
    DART machines are used to add money to Volcard, which can be used for various purposes such as printing, vending machines, and purchasing food. This means that individuals can conveniently load funds onto their Volcard through DART machines to access these services and make purchases without the need for cash.

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  • 20. 

    Why should you not fill a printer tray all the way to the top?

    • This causes more jams.

    • This may damage a sensor so that the printer doesn’t realize there’s paper in it.

    • Humidity affects the paper, making it harder to pull.

    • All of the above.

    Correct Answer
    A. All of the above.
    Explanation
    Filling a printer tray all the way to the top can cause more jams because the excess paper can get stuck or misaligned. It may also damage a sensor, preventing the printer from detecting the paper properly. Additionally, humidity can affect the paper, making it stick together and harder to pull through the printer. Therefore, all of the given reasons are valid explanations for why one should not fill a printer tray all the way to the top.

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  • 21. 

    To dial the office phone from the SA phone, you:

    • Dial 974-8334

    • Dial 4-8334

    • Dial 0 and ask the operator to connect you to 974-8334

    • Dial 8+ 974-8334

    Correct Answer
    A. Dial 4-8334
    Explanation
    To dial the office phone from the SA phone, you need to dial 4-8334. This suggests that the phone system within the SA office uses an internal extension system, where users can directly dial the extension number to reach the desired phone line.

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  • 22. 

    Regarding printer maintenance, SAs are responsible for replacing:

    • Toner cartridges and paper.

    • Imaging units and paper.

    • Toner cartridges, Imaging units and paper.

    • Toner cartridges, maintenance kits, imaging units and paper.

    Correct Answer
    A. Toner cartridges, Imaging units and paper.
    Explanation
    SAs, or System Administrators, are responsible for printer maintenance. This includes replacing toner cartridges, imaging units, and paper. Toner cartridges are necessary for printing, imaging units are essential for producing high-quality prints, and paper is needed for the printing process. Therefore, SAs need to ensure that these items are regularly replaced to maintain the printer's functionality and efficiency.

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  • 23. 

    Keypad swipes are located in:

    • All labs

    • All labs except Commons

    • Only in Humanities, Presidential and Art

    • Only Commons

    Correct Answer
    A. Only in Humanities, Presidential and Art
    Explanation
    Keypad swipes are only located in the Humanities, Presidential, and Art labs. They are not available in all labs or in the Commons lab.

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  • 24. 

    Commons is different from Art, Humanities, Presidential and Tickle because:

    • It’s open to all majors on campus.

    • You have to use headphones to get sound.

    • It is never reserved for classes.

    • All of the above.

    Correct Answer
    A. It is never reserved for classes.
    Explanation
    The correct answer is "It is never reserved for classes." This answer differentiates Commons from Art, Humanities, Presidential, and Tickle because the other options do not apply to Commons. While Commons is open to all majors on campus, this is not a unique characteristic as the other options may also be open to all majors. Using headphones to get sound is not a distinguishing factor either, as it could apply to any of the options. However, the fact that Commons is never reserved for classes sets it apart from the other options, making it the correct answer.

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  • 25. 

    An SA working on the North side of Commons is responsible for:

    • Walking through North, Reference and 6th floor Grad Lab.

    • Walking through North, South, Reference, Release Stations on 3, 4, 5, 6 and Grad lab.

    • Walking through all areas EXCEPT South.

    • North, Release Stations on 3, 4, 5, 6 and Grad lab (the South is responsible for Reference).

    Correct Answer
    A. Walking through North, South, Reference, Release Stations on 3, 4, 5, 6 and Grad lab.
    Explanation
    The SA working on the North side of Commons is responsible for walking through North, South, Reference, Release Stations on 3, 4, 5, 6 and Grad lab. This is because the question states that the SA on the North side is responsible for all areas except South, and the given answer includes all the other areas mentioned in the question.

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  • 26. 

    Volprint Credit can be used for:

    • Printing only.

    • Printing and copy machines.

    • Anything you use a VolCard for.

    Correct Answer
    A. Printing only.
    Explanation
    The correct answer is "Printing only" because the question asks specifically about the use of Volprint Credit. It states that Volprint Credit can be used for "Printing only" and does not mention any other purposes such as copy machines or anything else that a VolCard can be used for. Therefore, the correct answer is limited to printing only.

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  • 27. 

    To dial off campus from the SA phone, you:

    • Dial the number as 1-865-555-1234

    • Dial the number as 8-1-865-555-1234

    • Dial the number as 8-555-1234

    • You cannot dial off-campus from the SA lab phones

    Correct Answer
    A. Dial the number as 8-555-1234
    Explanation
    To dial off campus from the SA phone, you need to dial the number as 8-555-1234.

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  • Current Version
  • Mar 01, 2024
    Quiz Edited by
    ProProfs Editorial Team
  • Aug 14, 2014
    Quiz Created by
    Andrew
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