OIT Overview Quiz: Session 2

25 Questions | Total Attempts: 62

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OIT Overview Quiz: Session 2

Questions and Answers
  • 1. 
    A walk-through of the computer lab includes checking on:
    • A. 

      Printers

    • B. 

      Computers

    • C. 

      Toner and Imaging Unit supplies

    • D. 

      Paper

    • E. 

      Straightening up/cleaning the lab

    • F. 

      Checking on office supplies

    • G. 

      All of the Above

  • 2. 
    An SA working on the North side of Commons is responsible for:
    • A. 

      Walking through North, Reference and 6th floor Grad Lab.

    • B. 

      Walking through North, South, Reference, Release Stations on 3, 4, 5, 6 and Grad lab.

    • C. 

      Walking through all areas EXCEPT South.

    • D. 

      North, Release Stations on 3, 4, 5, 6 and Grad lab (the South is responsible for Reference).

  • 3. 
    Why do you need to do a walk-through of Tickle?
    • A. 

      You do not need to walk-through Tickle, the lab is so small, you can see everything from the SA station.

    • B. 

      You should check each computer to make sure it will turn on, check printer for paper and error messages, etc.

    • C. 

      It makes you look more involved.

    • D. 

      It keeps the automatic lights from turning off.

  • 4. 
    Humanities has this that other labs don’t:
    • A. 

      A curtain separating the two rooms.

    • B. 

      Projector and Screen.

    • C. 

      It will always have the newest computers.

    • D. 

      Access to a POD shop.

  • 5. 
    Tickle has this that other labs don’t:
    • A. 

      A separate table for an instructor computer.

    • B. 

      A small area for teaching.

    • C. 

      A screen that lowers from the ceiling.

    • D. 

      Speakers in the closet for the instructor station.

  • 6. 
    Commons is different from Art, Humanities, Presidential and Tickle because:
    • A. 

      It’s open to all majors on campus.

    • B. 

      You have to use headphones to get sound.

    • C. 

      It is never reserved for classes.

    • D. 

      All of the above.

  • 7. 
    Art is different from the other teaching labs because:
    • A. 

      It’s only open to Art students, no one else can use the lab.

    • B. 

      It’s always got the oldest computers.

    • C. 

      The classes are not reserved through OIT; they are reserved by the department.

    • D. 

      All of the above.

  • 8. 
    If I work in Humanities, Presidential or Tickle, I should always check:
    • A. 

      Reserve.utk.edu (via SA Page) for class reservations for the day.

    • B. 

      See if there is a calendar posted, if it’s not there, there are no classes.

    • C. 

      Wait for a teacher to show up with a class.

  • 9. 
    When a teacher consistently does not show up for a class, I should:
    • A. 

      Ignore it. It’s not my problem.

    • B. 

      Contact the scheduler and let them know.

    • C. 

      Contact the teacher to find out where they are.

    • D. 

      Stop getting the lab ready for the classes each week.

  • 10. 
    Panic buttons are located in:
    • A. 

      All labs

    • B. 

      Art, Presidential, Tickle

    • C. 

      Art, Presidential, Humanities

    • D. 

      Commons, Art, Presidential

  • 11. 
    Cameras are:
    • A. 

      Used to watch SAs.

    • B. 

      Used when an SA calls to say they’ll be late, so the LMs can watch the lab remotely until the SA arrives.

    • C. 

      Monitored 24/7 by an LM.

  • 12. 
    Some uses for the camera include:
    • A. 

      Verifying an SA arrived and left at the time they said (in instances where there is cause for question).

    • B. 

      Watching the area when an SA calls to say they will be late to ensure safety of equipment.

    • C. 

      Watching recorded images to find stolen items.

    • D. 

      All of the above.

  • 13. 
    To dial the office phone from the SA phone, you:
    • A. 

      Dial 974-8334

    • B. 

      Dial 4-8334

    • C. 

      Dial 0 and ask the operator to connect you to 974-8334

    • D. 

      Dial 8+ 974-8334

  • 14. 
    To dial off campus from the SA phone, you:
    • A. 

      Dial the number as 1-865-555-1234

    • B. 

      Dial the number as 8-1-865-555-1234

    • C. 

      Dial the number as 8-555-1234

    • D. 

      You cannot dial off-campus from the SA lab phones

  • 15. 
    Keypad swipes are located in:
    • A. 

      All labs

    • B. 

      All labs except Commons

    • C. 

      Only in Humanities, Presidential and Art

    • D. 

      Only Commons

  • 16. 
    Reasons my ID might not work on the swipe are:
    • A. 

      If it’s the first time entering a lab, I may need to swipe many times.

    • B. 

      If the ID was replaced, the extra number might have changed, making the ID not work.

    • C. 

      If my graduation date has changed, and I’ve stayed working longer than I originally said, it would be expired.

    • D. 

      All of the above.

  • 17. 
    DART machines are used to:
    • A. 

      Add money for Volprint only.

    • B. 

      Add money to Volcard (which can be used for printing, vending machines, food).

    • C. 

      Add money for Copy machines.

    • D. 

      Add money for Vending machines only.

  • 18. 
    If you add money to VolCard from a DART machine, the minimum amount you can add (in cash) is:
    • A. 

      $1

    • B. 

      $5

    • C. 

      $10

    • D. 

      $15

  • 19. 
    If you add money to VolCard from the VolCard webpage, the minimum amount you can add is:
    • A. 

      $1

    • B. 

      $5

    • C. 

      $10

    • D. 

      $15

  • 20. 
    There is a long line of students at one printer and you don't know what the issue is, the best thing to do would be:
    • A. 

      Watch students from the desk until they all clear out.

    • B. 

      Go check to see what the problem is and try to fix it.

    • C. 

      Ignore it until another SA goes over.

  • 21. 
    If the phone is ringing and a printer is jammed, answer the phone first.
    • A. 

      True

    • B. 

      False

  • 22. 
    Regarding printer maintenance, SAs are responsible for replacing:
    • A. 

      Toner cartridges and paper.

    • B. 

      Imaging units and paper.

    • C. 

      Toner cartridges, Imaging units and paper.

    • D. 

      Toner cartridges, maintenance kits, imaging units and paper.

  • 23. 
    A link light is:
    • A. 

      The ready light on the printer.

    • B. 

      The power indicator light.

    • C. 

      The light on the power strip the printer or computer is plugged into.

    • D. 

      The light when the Ethernet cord is plugged and working.

  • 24. 
    Why should you not fill a printer tray all the way to the top?
    • A. 

      This causes more jams.

    • B. 

      This may damage a sensor so that the printer doesn’t realize there’s paper in it.

    • C. 

      Humidity affects the paper, making it harder to pull.

    • D. 

      All of the above.

  • 25. 
    If you attempt to print a document and it is "lost", you may issue a Volprint credit to yourself.
    • A. 

      True

    • B. 

      False

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