OIT Overview Quiz: Session 2
- 1.A walk-through of the computer lab includes checking on:
- A.
Printers
- B.
Computers
- C.
Toner and Imaging Unit supplies
- D.
Paper
- E.
Straightening up/cleaning the lab
- F.
Checking on office supplies
- G.
All of the Above
- 2.An SA working on the North side of Commons is responsible for:
- A.
Walking through North, Reference and 6th floor Grad Lab.
- B.
Walking through North, South, Reference, Release Stations on 3, 4, 5, 6 and Grad lab.
- C.
Walking through all areas EXCEPT South.
- D.
North, Release Stations on 3, 4, 5, 6 and Grad lab (the South is responsible for Reference).
- 3.Why do you need to do a walk-through of Tickle?
- A.
You do not need to walk-through Tickle, the lab is so small, you can see everything from the SA station.
- B.
You should check each computer to make sure it will turn on, check printer for paper and error messages, etc.
- C.
It makes you look more involved.
- D.
It keeps the automatic lights from turning off.
- 4.Humanities has this that other labs don’t:
- A.
A curtain separating the two rooms.
- B.
Projector and Screen.
- C.
It will always have the newest computers.
- D.
Access to a POD shop.
- 5.Tickle has this that other labs don’t:
- A.
A separate table for an instructor computer.
- B.
A small area for teaching.
- C.
A screen that lowers from the ceiling.
- D.
Speakers in the closet for the instructor station.
- 6.Commons is different from Art, Humanities, Presidential and Tickle because:
- A.
It’s open to all majors on campus.
- B.
You have to use headphones to get sound.
- C.
It is never reserved for classes.
- D.
All of the above.
- 7.Art is different from the other teaching labs because:
- A.
It’s only open to Art students, no one else can use the lab.
- B.
It’s always got the oldest computers.
- C.
The classes are not reserved through OIT; they are reserved by the department.
- D.
All of the above.
- 8.If I work in Humanities, Presidential or Tickle, I should always check:
- A.
Reserve.utk.edu (via SA Page) for class reservations for the day.
- B.
See if there is a calendar posted, if it’s not there, there are no classes.
- C.
Wait for a teacher to show up with a class.
- 9.When a teacher consistently does not show up for a class, I should:
- A.
Ignore it. It’s not my problem.
- B.
Contact the scheduler and let them know.
- C.
Contact the teacher to find out where they are.
- D.
Stop getting the lab ready for the classes each week.
- 10.Panic buttons are located in:
- A.
All labs
- B.
Art, Presidential, Tickle
- C.
Art, Presidential, Humanities
- D.
Commons, Art, Presidential
- 11.Cameras are:
- A.
Used to watch SAs.
- B.
Used when an SA calls to say they’ll be late, so the LMs can watch the lab remotely until the SA arrives.
- C.
Monitored 24/7 by an LM.
- 12.Some uses for the camera include:
- A.
Verifying an SA arrived and left at the time they said (in instances where there is cause for question).
- B.
Watching the area when an SA calls to say they will be late to ensure safety of equipment.
- C.
Watching recorded images to find stolen items.
- D.
All of the above.
- 13.To dial the office phone from the SA phone, you:
- A.
Dial 974-8334
- B.
Dial 4-8334
- C.
Dial 0 and ask the operator to connect you to 974-8334
- D.
Dial 8+ 974-8334
- 14.To dial off campus from the SA phone, you:
- A.
Dial the number as 1-865-555-1234
- B.
Dial the number as 8-1-865-555-1234
- C.
Dial the number as 8-555-1234
- D.
You cannot dial off-campus from the SA lab phones
- 15.Keypad swipes are located in:
- A.
All labs
- B.
All labs except Commons
- C.
Only in Humanities, Presidential and Art
- D.
Only Commons
- 16.Reasons my ID might not work on the swipe are:
- A.
If it’s the first time entering a lab, I may need to swipe many times.
- B.
If the ID was replaced, the extra number might have changed, making the ID not work.
- C.
If my graduation date has changed, and I’ve stayed working longer than I originally said, it would be expired.
- D.
All of the above.
- 17.DART machines are used to:
- A.
Add money for Volprint only.
- B.
Add money to Volcard (which can be used for printing, vending machines, food).
- C.
Add money for Copy machines.
- D.
Add money for Vending machines only.
- 18.If you add money to VolCard from a DART machine, the minimum amount you can add (in cash) is:
- A.
$1
- B.
$5
- C.
$10
- D.
$15
- 19.If you add money to VolCard from the VolCard webpage, the minimum amount you can add is:
- A.
$1
- B.
$5
- C.
$10
- D.
$15
- 20.There is a long line of students at one printer and you don't know what the issue is, the best thing to do would be:
- A.
Watch students from the desk until they all clear out.
- B.
Go check to see what the problem is and try to fix it.
- C.
Ignore it until another SA goes over.
- 21.If the phone is ringing and a printer is jammed, answer the phone first.
- A.
True
- B.
False
- 22.Regarding printer maintenance, SAs are responsible for replacing:
- A.
Toner cartridges and paper.
- B.
Imaging units and paper.
- C.
Toner cartridges, Imaging units and paper.
- D.
Toner cartridges, maintenance kits, imaging units and paper.
- 23.A link light is:
- A.
The ready light on the printer.
- B.
The power indicator light.
- C.
The light on the power strip the printer or computer is plugged into.
- D.
The light when the Ethernet cord is plugged and working.
- 24.Why should you not fill a printer tray all the way to the top?
- A.
This causes more jams.
- B.
This may damage a sensor so that the printer doesn’t realize there’s paper in it.
- C.
Humidity affects the paper, making it harder to pull.
- D.
All of the above.
- 25.If you attempt to print a document and it is "lost", you may issue a Volprint credit to yourself.
- A.
True
- B.
False
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