Bcu Product Knowledge Quiz

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| By Lisalawrence
L
Lisalawrence
Community Contributor
Quizzes Created: 3 | Total Attempts: 322
Questions: 10 | Attempts: 88

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Bcu Product Knowledge Quiz - Quiz


This quiz is designed to help employees keep the features of Bergengren's Products and Servcices top of mind.
I hope you will have fun and that this will help us continue to provide each each other and our members with outstanding service.

Questions, comments, and feedback are most welcome, please send them to Lisa Lawrence, llawrence@nsbcu. Ca


Questions and Answers
  • 1. 

    The Gold CUETS Master Card rate is:

    • A.

      19.99%

    • B.

      18.49%

    • C.

      17.99%

    • D.

      19.49%

    Correct Answer
    D. 19.49%
    Explanation
    Product Knowledge #21-13(CUETS Gold MC) by Carolyn Grant at 3:20 PM in Product Knowledge
    ​Gold MasterCard (CUETS is promoting this fall)

    5000 bonus points for signing up, 19.49% interest rate, $96 Annual Fee, $120 with Choice Rewards.

    Rate this question:

  • 2. 

    One of the features of the CUETS Gold Master Card is conceirge services.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Gold Master Card Features:
    Out-of-Province/Country Travel Health Plan
    MasterTrip®
    MasterPurchase®
    MasterRental®
    MasterLegal®
    Optional Balance Protection Insurance

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  • 3. 

    The purpose of the  youth account indemnity form is to give the parent signing authority.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The purpose of the indemnity form is not to give the parent signing authority, but to remove the warning and allow withdrawals from the account by the account holder (Child). Basically this means that BCU can hold the parent responsible for inapropriate account activity, and we have them sign this because we can't legally enter into a contract with a minor.

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  • 4. 

    Cheuqing Account Packages: A new requirement with the most recent banking release is that when you need to make a change to any of the information on the Account Maintenance Details - Page, you must make sure the button beside Compound is clicked.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Without this button clicked you will not be able to make the change you want.

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  • 5. 

    Interac e-Transfers are also sometimes called email money transfers.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    ​We introduced Interac e-transfers over a year ago already. It was a much anticipated product that many members were waiting for and have taken advantage of.

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  • 6. 

    Members can access Interac e-transfers on our online banking site, MemberDirect without paying a fee.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Members can access Interac e-transfers on our online banking site, MemberDirect. They will need a few minutes to set themselves up, but once that's done it only takes seconds to send money in the future.

    BUT.....All Interac e-Transfers are $1.50 for the withdrawal. We do not charge for a member to receive a e-transfer.

    Rate this question:

  • 7. 

    Provinical Vehicle Loans Campaign: BCU will leverage this campaign by promoting our Vehicle Loan Special Rate of:

    • A.

      3.99%

    • B.

      4.99%

    • C.

      5.49%

    • D.

      4.49%

    Correct Answer
    B. 4.99%
    Explanation
    We will leverage this campaign by promoting our Vehicle Loan Special Rate of 4.99%, using the digital display and website. There is also an In-Branch Staff Support Tool that will be provided to everyone. This tool will give you the details of the provincial campaign and key considerations to keep in mind when talking about vehicle financial products with members and potential members. It will be especially helpful to the staff that are not as familar with vehicle loans. There are some great vehicle tips that we can share with our members too.

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  • 8. 

    You can use your Choice Rewards Master Card sign in when visiting the CRA website now becuase it offers SecureKey Concierge.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    When visiting a government webiste that offers SecureKey Consierge cardholders can select the "Sign-In Partner Login" option. Click the CHOICE REWARDS MasterCard logo and login as usual.

    SecureKey Concierge is currently available for many services offered by Government of Canada departments and agencies http://securekeyconcierge.com/available-services

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  • 9. 

    Going forward FSOs will set up new RRSP line of credits with a status of  0 so that no further funds can be advanced by members.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    We recently learned that members were unable to make payments online to an RRSP Line of Credit Loan. This was due to the fact that once the funds from a RRSP Line of Credit Loan were advanced we changed the status so that no further funds could be advanced. However since there is no chequing account attached to a RRSP Line of Credit there is no danger of the member being able to advance more funds themselves. To give membes the ability to make payments to their RRSP Line of Credit online we have changed all these accounts with a status 0 to 1.

    It's imporant to note that in branch we do have the ability to advance from the RRSP Line of Credit Loans, but this would only be done at the instruction of an FSO.

    Going forward FSO's are to set up new RRSP line of credits with a status of 1. This is a new option for members and we will continue to recommend to our members to set up a monthly automatic payment to repay these loans.

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  • 10. 

    Which one of the following statements is completely correct aobut student lines of credit?

    • A.

      Members do not make payments while in school. The interest rate is prime rate plus 2%. Regular monthly payments begin 6 months after schooling is finished.

    • B.

      Members pay only the interest that is owed each month while in school. The interest rate is prime rate plus 2%. Regular monthly payments begin 6 months after schooling is finished.

    • C.

      Members pay only the interest that is owed each month while in school. The interest rate is prime rate plus 2.5%. Regular monthly payments begin 6 months after schooling is finished.

    • D.

      Members pay only the interest that is owed each month while in school. The interest rate is prime rate plus 2%. Regular monthly payments begin once schooling is finished.

    Correct Answer
    B. Members pay only the interest that is owed each month while in school. The interest rate is prime rate plus 2%. Regular monthly payments begin 6 months after schooling is finished.
    Explanation
    Student Line of Credit, members pay only the interest that is owed each month while you are in school. The interest rate is prime rate plus 2%. Regular monthly payments begin 6 months after schooling is finished.

    Rate this question:

Quiz Review Timeline +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Dec 06, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Sep 27, 2013
    Quiz Created by
    Lisalawrence
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