Rep Maintenance Quiz Module 3

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Rep Maintenance Quiz Module 3 - Quiz

As part of the Retail Experience Project Maintenance Training we are sending this quiz to be completed prior to module 3 of your coaching session. Can you please have a go at the following questions and your coach will discuss your answers with you the next time you meet. It will take approximately 10-15 mins and you may need headphones to listen to the audios.


Questions and Answers
  • 1. 

    Listen to the audio please by clicking on the play button.

  • 2. 

    Why do you think that?

  • 3. 

    Would you have done anything differently?

  • 4. 

    Nonn Now pNn lLIli

  • 5. 

    Why do you think that?

  • 6. 

    Would you have done anything differently?

  • 7. 

    Do you think she bought the car?

    • A.

      Yes

    • B.

      No

    • C.

      She went away to think about it.

    Correct Answer
    A. Yes
    Explanation
    Based on the given options, the answer "Yes" implies that the person believes she did buy the car. The other options, "No" and "She went away to think about it," suggest that she did not buy the car. Therefore, the correct answer is "Yes" because it indicates that she indeed bought the car.

    Rate this question:

  • 8. 

    Which motivational state do you think the customer was in?

    • A.

      Telic

    • B.

      Paratelic

    Correct Answer
    A. Telic
    Explanation
    The customer was in a telic motivational state. This means that they were focused on achieving a specific goal or outcome. They were likely driven by a desire to complete a task or accomplish something specific, rather than seeking out new experiences or enjoying the process itself.

    Rate this question:

  • 9. 

    Did the salesman respond correctly to the customer?

    • A.

      Yes

    • B.

      No

    • C.

      Could have done better

    Correct Answer
    A. Yes
    Explanation
    The salesman responded correctly to the customer.

    Rate this question:

  • 10. 

     Having listened to the second audio.  What do you think happened next?   Do you think they bought the car?

    • A.

      Yes

    • B.

      No

    • C.

      I think they would go home and think about it

    Correct Answer
    A. Yes
    Explanation
    Based on the information given, the correct answer is "Yes" because the question asks for the listener's opinion on whether they think the people bought the car after listening to the second audio. Since the answer is "Yes," it implies that the listener believes the people did buy the car.

    Rate this question:

  • 11. 

    Which motivational state do you think the customers were in?

    • A.

      Telic

    • B.

      Paratelic

    Correct Answer
    B. Paratelic
    Explanation
    The customers were in a paratelic motivational state. This means that they were seeking enjoyment and excitement from the activity or experience. They were likely looking for fun and pleasure rather than focusing on achieving a specific goal or outcome.

    Rate this question:

  • 12. 

    Do you think the salesman handled the customers well?

    • A.

      Yes

    • B.

      No

    • C.

      Could have done better

    Correct Answer
    A. Yes
    Explanation
    The given answer "Yes" suggests that the salesman handled the customers well. However, without any additional context or information, it is difficult to provide a specific explanation. It could be assumed that the salesman was polite, attentive, and knowledgeable, resulting in a positive customer experience. Alternatively, the customers might have expressed satisfaction or provided positive feedback about their interaction with the salesman. Overall, the answer implies that the salesman's performance was satisfactory.

    Rate this question:

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