Communication: Test Your Knowledge About Library And Librarian!
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Test Your Knowledge about Library and Librarian in preparation for the communications exam. For you to effectively communicate, you need access to information, and this is easily accessible through libraries. Take up this quiz and get to see what changes you have when it comes to scoring that librarian job you desire based on how knowledgeable you are when it comes to your duties and place of work.
- 1.How can you get in contact with a research support librarian?
- A.
Phone
- B.
Email
- C.
Chat
- D.
All of the above
- 2.What time does the library close next Thursday?
- A.
6pm
- B.
12am
- C.
8pm
- D.
10pm
- 3.A library user calls on the phone and request to speak to the Business Librarian. Who is the Business Librarian?
- A.
Kimberley Bugg
- B.
Kristyna Carroll
- C.
Linda Hauck
- D.
Robert LeBlanc
- 4.How would you transfer a call to the Business Librarian?
- A.
Press transfer, dial 9 + extension, press transfer, hang up
- B.
Press transfer, dial 9 + extension, hang up
- C.
Press transfer, dial extension, hang up
- D.
Press transfer, dial extension, press transfer, hang up
- 5.In the following scenario, a patron tells you "I have an appointment with the Communication Librarian." Should you refer the patron to the Librarian On Call?
- A.
Refer to Librarian On Call
- B.
Don't refer to Librarian On Call
- 6.In the following scenario, a patron tells you "I need help with my literature assignment." Should you refer the patron to the Librarian On Call?
- A.
Refer to the Librarian On Call
- B.
Don't refer to the Librarian On Call
- 7.In the follow scenario, a patron tells you "My professor told me to choose 3 peer-reviewed articles for my research paper. Which database should I use?" Should you refer the patron to the Librarian On Call?
- A.
Refer to Librarian On Call
- B.
Don't refer to Librarian On Call
- 8.In the following scenario, a patron tells you "I am having trouble renewing my book online." Should you refer to the patron to the Librarian On Call?
- A.
Refer to Librarian On Call
- B.
Don't refer to Librarian On Call
- 9.Where in the library is The Color Purple by Alice Walker located?
- A.
Falvey West - 2nd Floor
- B.
Falvey Main - 3rd Floor
- C.
Falvey West - 1st Floor
- D.
Falvey Main - 4th Floor
- 10.In the following scenario, a patron tells you "I'm a faculty member looking to put some books on reserve." Should you refer the patron to the Librarian On Call ?
- A.
Refer to Librarian On Call
- B.
Don't refer to Librarian On Call
- 11.Where is the librarian on duty schedule located?
- A.
On the wall behind the Information Desk
- B.
On the blue clipboard beside the Information Desk computer
- C.
On the laptop computer cabinet
- D.
On the yellow clipboard beside the Service Desk Supervisor's computer
- 12.In the following scenario, a patron tells you "I'm looking for a math book." Should you refer the patron to the Librarian On Call ?
- A.
Refer to Librarian On Call
- B.
Don't refer to Librarian On Call
- 13.At 10 a.m. on a Saturday a patron asks, “When is the next time the Writing Center will be open?”
- A.
11:30 a.m. that same day
- B.
11:30 a.m. on Monday
- C.
3:30 p.m. on Sunday
- D.
3:30 p.m. on Monday
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