Communication: Test Your Knowledge About Library And Librarian!
Test Your Knowledge about Library and Librarian in preparation for the communications exam. For you to effectively communicate, you need access to information, and this is easily accessible through libraries. Take up this quiz and get to see what changes you have when it comes to scoring that librarian job you desire based on how knowledgeable you are when it comes to your duties and place of work.
- 1.
How can you get in contact with a research support librarian?
- A.
Phone
- B.
Email
- C.
Chat
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
The correct answer is "All of the above" because contacting a research support librarian can be done through various means such as phone, email, or chat. These options provide different channels for individuals to reach out and seek assistance from a research support librarian based on their preference and convenience. Whether someone prefers direct communication over the phone, written communication through email, or quick queries through chat, all these options are available to facilitate contact with a research support librarian.Rate this question:
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- 2.
What time does the library close next Thursday?
- A.
6pm
- B.
12am
- C.
8pm
- D.
10pm
Correct Answer
B. 12amExplanation
The library closes at 12am next Thursday, which means it closes at midnight. This is because 12am is the start of a new day, so it is technically the end of Thursday and the beginning of Friday.Rate this question:
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- 3.
A library user calls on the phone and request to speak to the Business Librarian. Who is the Business Librarian?
- A.
Kimberley Bugg
- B.
Kristyna Carroll
- C.
Linda Hauck
- D.
Robert LeBlanc
Correct Answer
C. Linda HauckExplanation
Linda Hauck is the Business Librarian because the library user specifically requested to speak to the Business Librarian. Since Linda Hauck is the only option given in the list of names, she must be the correct answer.Rate this question:
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- 4.
How would you transfer a call to the Business Librarian?
- A.
Press transfer, dial 9 + extension, press transfer, hang up
- B.
Press transfer, dial 9 + extension, hang up
- C.
Press transfer, dial extension, hang up
- D.
Press transfer, dial extension, press transfer, hang up
Correct Answer
A. Press transfer, dial 9 + extension, press transfer, hang upExplanation
The correct answer is to press transfer, dial 9 + extension, press transfer, and then hang up. This process indicates that the call is being transferred to the Business Librarian by pressing the transfer button, dialing the number 9 followed by the extension number, pressing transfer again to complete the transfer, and then hanging up to end the call.Rate this question:
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- 5.
In the following scenario, a patron tells you "I have an appointment with the Communication Librarian." Should you refer the patron to the Librarian On Call?
- A.
Refer to Librarian On Call
- B.
Don't refer to Librarian On Call
Correct Answer
A. Refer to Librarian On CallExplanation
The patron specifically mentions having an appointment with the Communication Librarian. Therefore, it is appropriate to refer the patron to the Librarian On Call, as they can assist with any communication-related inquiries or needs the patron may have during their appointment.Rate this question:
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- 6.
In the following scenario, a patron tells you "I need help with my literature assignment." Should you refer the patron to the Librarian On Call?
- A.
Refer to the Librarian On Call
- B.
Don't refer to the Librarian On Call
Correct Answer
A. Refer to the Librarian On CallExplanation
In this scenario, the patron specifically asks for help with their literature assignment. Referring the patron to the Librarian On Call would be the appropriate action because they are trained to provide assistance with various academic subjects, including literature.Rate this question:
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- 7.
In the follow scenario, a patron tells you "My professor told me to choose 3 peer-reviewed articles for my research paper. Which database should I use?" Should you refer the patron to the Librarian On Call?
- A.
Refer to Librarian On Call
- B.
Don't refer to Librarian On Call
Correct Answer
A. Refer to Librarian On CallExplanation
The correct answer is "Refer to Librarian On Call" because the patron is seeking guidance on which database to use for finding peer-reviewed articles. The Librarian On Call is a resource specifically designed to assist patrons with their research needs and can provide expert advice on the most appropriate database for their specific topic or subject area.Rate this question:
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- 8.
In the following scenario, a patron tells you "I am having trouble renewing my book online." Should you refer to the patron to the Librarian On Call?
- A.
Refer to Librarian On Call
- B.
Don't refer to Librarian On Call
Correct Answer
B. Don't refer to Librarian On CallExplanation
Based on the given scenario, the patron is having trouble renewing their book online. Since this is a technical issue rather than a reference or research question, it is not necessary to refer the patron to the Librarian On Call. The Librarian On Call is typically contacted for assistance with research, reference, or complex information needs, not for technical support. Therefore, it is not appropriate to refer the patron to the Librarian On Call in this situation.Rate this question:
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- 9.
Where in the library is The Color Purple by Alice Walker located?
- A.
Falvey West - 2nd Floor
- B.
Falvey Main - 3rd Floor
- C.
Falvey West - 1st Floor
- D.
Falvey Main - 4th Floor
Correct Answer
D. Falvey Main - 4th FloorExplanation
The correct answer is Falvey Main - 4th Floor. This suggests that The Color Purple by Alice Walker can be found on the 4th floor of the Falvey Main library.Rate this question:
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- 10.
In the following scenario, a patron tells you "I'm a faculty member looking to put some books on reserve." Should you refer the patron to the Librarian On Call ?
- A.
Refer to Librarian On Call
- B.
Don't refer to Librarian On Call
Correct Answer
B. Don't refer to Librarian On CallExplanation
Based on the given scenario, the patron states that they are a faculty member looking to put some books on reserve. Since the patron is specifically asking about putting books on reserve, it is not necessary to refer them to the Librarian On Call. The Librarian On Call service is typically used for general reference questions or when immediate assistance is needed. In this case, the patron's request is specific and can be addressed by the librarian directly without the need for additional assistance.Rate this question:
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- 11.
Where is the librarian on duty schedule located?
- A.
On the wall behind the Information Desk
- B.
On the blue clipboard beside the Information Desk computer
- C.
On the laptop computer cabinet
- D.
On the yellow clipboard beside the Service Desk Supervisor's computer
Correct Answer
B. On the blue clipboard beside the Information Desk computerExplanation
The librarian on duty schedule is located on the blue clipboard beside the Information Desk computer.Rate this question:
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- 12.
In the following scenario, a patron tells you "I'm looking for a math book." Should you refer the patron to the Librarian On Call ?
- A.
Refer to Librarian On Call
- B.
Don't refer to Librarian On Call
Correct Answer
A. Refer to Librarian On CallExplanation
In this scenario, it is appropriate to refer the patron to the Librarian On Call. Since the patron is looking for a math book, the Librarian On Call would be the best resource to assist them in finding the specific book they need.Rate this question:
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- 13.
At 10 a.m. on a Saturday a patron asks, “When is the next time the Writing Center will be open?”
- A.
11:30 a.m. that same day
- B.
11:30 a.m. on Monday
- C.
3:30 p.m. on Sunday
- D.
3:30 p.m. on Monday
Correct Answer
C. 3:30 p.m. on SundayExplanation
The correct answer is 3:30 p.m. on Sunday. This is because the patron asks for the next time the Writing Center will be open, and the options provided are all times that come after the initial inquiry at 10 a.m. on Saturday. The Writing Center will be open at 3:30 p.m. on Sunday, which is the next available time.Rate this question:
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