Dpl Reference Surveys: Counting Reference Questions

10 Questions | By Genine | Updated: Mar 20, 2022 | Attempts: 327

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Are you counting your reference questions the same way as your colleagues system-wide? Take this quiz to learn more.

Questions and Answers

1.

The same customer asks you two reference questions on one visit to the desk. How many reference questions do you enter on DART Ref Tracker?
- A.
  
  One reference question because we're counting visits to the desk
- B.
  
  One reference question because it was only one customer
- C.
  
  Two reference questions because we're counting questions AND select "New Reference Customer" under Custom for the first question only to also count the reference customer
2.

A customer asks you to place holds on three books about rock climbing. How do you enter this on DART Ref Tracker?
- A.
  
  Three Reference questions
- B.
  
  One Procedural question
- C.
  
  I don't enter this on DART Ref Tracker
- D.
  
  One Reference question
3.

You show a customer how to enter a web address on a browser and how to fill out an online job form at a public computer. They also ask about good interviewing techniques and you show them a great interviewing skills website you know about. How do you enter this on DART Ref Tracker?
- A.
  
  One Technology question and one Reference question
- B.
  
  Two Technology questions and one Reference question
- C.
  
  Three Technology questions
- D.
  
  Three Reference questions
4.

Reader's Advisory questions should be counted as Reference questions on DART Ref Tracker.
- A.
  
  True
- B.
  
  False
5.

A customer needs information about hours and current exhibits at the Denver Museum of Nature and Science and you answer by using the DMNS website. How do you enter this on DART Ref Tracker?
- A.
  
  Two Reference questions
- B.
  
  Two Directional questions
- C.
  
  Two Technology questions
6.

You spend a long time with one customer who is working on a research project and help them locate the following resources. Check the box next to each item that suggests you answered a question that should be counted as a separate Reference question on DART Ref Tracker.
- A.
  
  A book about the 2011 Tohoku earthquake and tsunami
- B.
  
  The URL for the World Health Organization's Japan data page
- C.
  
  A book about nuclear power
- D.
  
  A database article about international disaster relief
7.

A customer asks, “Who developed the first knife?" You explain that the answer to this question is complex because researchers have used new evidence discovered over time to come up with new theories about when humans first used knives. You find 4 reference book articles that discuss these theories for the customer. How do you enter this on DART Ref Tracker?
- A.
  
  Four Reference questions because you used 4 reference books to answer
- B.
  
  One Reference question because you used multiple resources to fully answer only one question
- C.
  
  Four Directional questions because you had to find all four books for the customer
8.

Which of the following questions should be counted as Reference questions on DART Ref Tracker?
- A.
  
  How do I get to the Clyfford Still Museum?
- B.
  
  Where is your bathroom?
- C.
  
  Where is the nearest Post Office?
- D.
  
  What are the Montbello Branch hours?
- E.
  
  How do I find call number 794.6?
9.

Questions that can be answered with a free website should NOT be counted as Reference questions.
- A.
  
  True
- B.
  
  False