Do you think you know your customer service trivia? Did you know that customer service still applies at the library? With this quiz, it would be pertinent to understand what to do if someone requests a community borrowers’ card, whether you should wear headphones at the circulation desk, how you should handle a problematic patron and which clothes are appropriate for work. This fantastic quiz is one for the books.
Ask for clarification, such as "could you repeat that?"
Respond that we do not have the book .
Send the patron to the Reference desk.
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Confront the patron and ask them to leave.
Report the name of the computer and a description of the patron to the service desk.
Nothing. It's not your job.
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True
False
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True
False
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Leave it there. We are not responsible for Microtext materials.
Put it on the book truck.
Return it to the Microtext desk.
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No
Yes
Yes, but only if the person is a family member.
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Tell them there's nothing you can do about it.
Call the manager tot he Circulation Desk.
Direct the patron to the "Something Wrong?" comment card.
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Jeans
T-shirt
Hat
Flip-flops
Comfortable shoes
Shorts
Ripped jeans
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