Customer Service Trivia: Ultimate MCQ Quiz!

9 Questions | Total Attempts: 67

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Customer Service Trivia: Ultimate MCQ Quiz!

Do you think you know your customer service trivia? Did you know that customer service still applies at the library? With this quiz, it would be pertinent to understand what to do if someone requests a community borrowers’ card, whether you should wear headphones at the circulation desk, how you should handle a problematic patron and which clothes are appropriate for work. This fantastic quiz is one for the books.


Questions and Answers
  • 1. 
    What should you do if you encounter someone viewing pornography in the Library?
    • A. 

      Confront the patron and ask them to leave.

    • B. 

      Report the name of the computer and a description of the patron to the service desk.

    • C. 

      Nothing. It's not your job.

  • 2. 
    If a patron asks you for a specific book title, but you don't understand what they are saying, what should you do?
    • A. 

      Ask for clarification, such as "could you repeat that?"

    • B. 

      Respond that we do not have the book .

    • C. 

      Send the patron to the Reference desk.

  • 3. 
    If someone requests a community borrower's card, you should seek the help of a staff member.
    • A. 

      True

    • B. 

      False

  • 4. 
    When a patron has a complaint, you should:
    • A. 

      Tell them there's nothing you can do about it.

    • B. 

      Call the manager tot he Circulation Desk.

    • C. 

      Direct the patron to the "Something Wrong?" comment card.

  • 5. 
    You may wear headphones at the Circulation Desk.
    • A. 

      True

    • B. 

      False

  • 6. 
    How should you handle a difficult patron?
    • A. 

      Push the panic button.

    • B. 

      Listen carefully to their problem, empathize if possible, and remain calm.

    • C. 

      Run to the Service Desk.

  • 7. 
    Someone approaches the Circulation Desk and asks when Paige works. Should you tell them?
    • A. 

      No

    • B. 

      Yes

    • C. 

      Yes, but only if the person is a family member.

  • 8. 
    While shelving, you discover a microfilm reel far from home. What should you do with the reel?  
    • A. 

      Leave it there. We are not responsible for Microtext materials.

    • B. 

      Put it on the book truck.

    • C. 

      Return it to the Microtext desk.

  • 9. 
    Which of these items are appropriate for work?
    • A. 

      Jeans

    • B. 

      T-shirt

    • C. 

      Hat

    • D. 

      Flip-flops

    • E. 

      Comfortable shoes

    • F. 

      Shorts

    • G. 

      Ripped jeans

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