IT Essentials Midterms Reviewer Chapter 4

The regular and systematic inspection, cleaning, and replacement of worn parts, materials, and systems. Effective preventive maintenance reduces part, material, and system faults, and keeps hardware and software in good working condition.

The systematic process used to locate the cause of a fault in a computer system and correct the relevant hardware and software issues.

 If you use compressed air from a can, keep the can _______ to prevent the fluid from leaking onto computer components.

_______ degrees Fahrenheit (7 to 32 degrees Celsius).

Keep the humidity level between ________ percent.

 Always perform a ______ before beginning any troubleshooting. You must protect data before beginning any work on a customer’s computer. If your work results in data loss for the customer, you or your company could be held liable.

A ________ is a copy of the data on a computer hard drive that is saved to another storage device or to cloud storage. Cloud storage is online storage that is accessed via the Internet. In an organization, backups may be performed on a daily, weekly, or monthly basis.

They allow customers to explain the details of the problem in their own words. Used to obtain general information.

Questions generally require a yes or no answer. These questions are intended to get the most relevant information in the shortest time possible

Software that displays software errors and their details

Software that displays all the devices that are configured on a computer

It displays the applications that are currently running. It  also close applications that have stopped responding. You can also monitor the performance of the CPU and virtual memory, view all processes that are currently running, and view information about the network connections.