The 'Chicago TAXI aug. 2013 - PDI' quiz assesses a taxi driver's knowledge and skills in handling various customer service scenarios, safety practices, and local transportation regulations, specifically tailored for Chicago. It aims to ensure drivers meet industry standards and provide excellent service.
5 seconds
10 seconds
15 seconds
30 seconds
45 seconds
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Tell the customer to put on his/her seatbelt
Tell them that you are keeping up with the traffic
Tell them that you are a professional and you know what are you doing
Apologize to the customer and assure them that you will drive within the speed limit, then be sure to do that
Ignore the customer and be concerned with reaching the destination on time
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Ask the customer if they would like an umbrella to shield them from the rain, then walk them to the curb or door of their destination
Tell the customer to have a pleasant day
Give the customer the weather forecast for the day
Offer to pick up the customer if she/he needs a ride again
None of the above are correct
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Make passengers feel welcome
Make passengers feel important
Inquire about the passengers comfort in the taxi
All of the above
None are correct
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Culture struck
Ethnocentric
Ethnographic
Over cultured
Diverse
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To ensure that you’re bad attitude does not matter
To find your future husband or wife in the taxi industry
It is good for return business and good customer relations
A cab driver is not really important to the impression of Chicago
None of the above
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Syed was not respecting the passenger
Syed was immediately judgmental
Syed failed to understand cross-cultural sharing
Syed’s behavior was quite unprofessional
All the these statements are true
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Always
Sometimes
Most of the time
Never
None of the above
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Listen, Ask, Solve, Try harder
Laugh , Apologize, Solve , Thank
Listen, Answer, Solve, Thank
Listen, Apologize, Solve , Thank
Laugh, Ask, Solve, Try again
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Staying
Attention to your appearance
Attention to the appearance of your vehicle
Using a hands free cell phone device
2 and 3 are correct
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The professional public chauffeur
Stores
hotels
Chicago
all of the above are correct
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Diversity
empathy
Ethnicity
Dissatisfaction
Communication
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Crossing fingers
Thumbs up sign
Maintaining eye contact
Winking at the passenger
All of the above are correct
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The context /environment
The receiver
The sender
The message
All of the above are correct
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A positive attitude and personality
The inability to broaden and stretch their capacity
The ability to cope with change and remain flexible
Enjoy working with and/for others
1, 3 , and 4 are correct
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Drive as fast as possible
Ask your customer question about what they might like (radio station, heat/air condition, etc.)
Ask your customer for permission (example: Do you mind if I take an alternate route ?)
Find out why they need a ride
2 and 3 are correct
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So your passenger won’t be quiet
To draw out ideas and feelings
To encourage elaboration of needs and/or problems
To ensure a good trip
2 and 3 are correct
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$100.00
$150.00
$175.00
$200.00
5. None of the above
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The need to feel welcome
The need to feel uncomfortable during the trip
The need to feel important during the trip
The need to be appreciated by the driver
None of the above
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To know about your customer’s culture
To make sure your customer is comfortable
To improve a pleasant experience for your customer
To assure your passenger gets to the correct destination
To make sure your customer knows you are a safe driver
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The Disruptive Guest, the Humble Guest and the Uninvited Guest
The Disruptive Guest, the Distracted Guest and the Disappointed Guest
The Happy Guest, the Friendly Guest and the Disappointed Guest
The Disruptive Guest, the Friendly Guest and the Tired Guest
None of the above
I’m sorry
I’ll try my best
Can I help you ?
That’s not my job
Where are you going ?
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The truth
The opinion of all customers
Racism
A stereotype
None of the above
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Their money
Their warmth
Their friendship
their service and happy arrival
Their satisfaction and eventual return business
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