Service Mind Test

The correct answer suggests that the appropriate action to take is to listen to the user's complaint until they finish speaking, maintaining a calm and professional demeanor. After the user has finished speaking, it is recommended to apologize and explain the reasons for the previous issue, ensuring that the user understands the problem that occurred. Additionally, it is important to assure the user that improvements will be made in the future to prevent similar issues from happening again.

The correct order is 1 2 3. First, you should inform the user about your current location and the ongoing case, specifically for Dtac cases. Then, you should estimate the time when you will be done. Finally, once you have completed the case, you should call the user again to inform them. This order ensures effective communication and provides the user with the necessary information in a clear and organized manner.

The correct order of actions for the technician when they arrive at the site is: 4) Introduce themselves and provide the name of the company, 1) Contact the case owner, 2) Notify that they have arrived to handle the IM case with the specified number, and 3) Provide details of the case according to the problem.

The correct answer suggests that if a user has questions about the working process or various processes of the application that the staff is not aware of, they should be advised to send an email to [email protected]. This implies that the IT service team would be the most appropriate department to provide information and assistance regarding the specific application processes.

In this situation, it would be best to notify the user within 30 minutes. This allows the user to be informed promptly about the delay and make necessary adjustments to their schedule. Waiting for an hour or not notifying at all may cause inconvenience and frustration for the user. Half a day would be too long to wait for a notification in this case.

The correct answer suggests that if a user has questions about the working process or various procedures of the application that the Dcenter staff is unaware of, they should recommend calling **1840 to report the issue.