Trivia Quiz: How Well Do You Know About Chase United Vip Lounge?
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How Well Do You Know About Chase United VIP Lounge? When you head on out for a night of dancing and drinking, everyone knows that the place with the most fun is the VIP lounge. For those of you who have heard of the VIP experience at Chase united, you know that it is like no other club or lounge has to offer. Take this quiz and see how well you know it.
- 1.What is the #1 program objective for the Chase United VIP Lounge?
- A.
Compete with American Express
- B.
Offer an exclusive experience for Chase United Cardmembers
- C.
Offer free gift wrapping for all holiday shoppers
- D.
Drive credit card applications
- 2.What year of operation is this for the Chase VIP Lounge?
- A.
1st
- B.
10th
- C.
4th
- D.
3rd
- 3.What are the 4 qualities of a VIP Lounge BA?
- A.
Professional, Service Minded, Personable, Reliable
- B.
Professional, Funny, Knowledgeable, Nice
- C.
Knowledgeable, Credit Card Expert, Reliable, Helpful
- D.
Professional, Credit Card Expert, Helpful, Shopping Expert
- 4.Which one of these amenities is NOT available in the VIP Lounge?
- A.
Gift Wrapping
- B.
Bag & Coat check
- C.
Validated Parking
- D.
Refreshments
- 5.What are the activation dates for the VIP Lounge?
- A.
November 23rd-December 24th
- B.
November 29th-December 24th
- C.
December 1-December 24th
- D.
November 25th-December 24th
- 6.What time should VIP Lounge Brand Ambassadors arrive each day?
- A.
60 minutes prior to Lounge opening
- B.
45 minutes prior to Lounge opening
- C.
The same time as the Lounge opens
- D.
30 minutes prior to Lounge opening
- 7.How many Keurig coffee machines are set up in the VIP Lounge?
- A.
1
- B.
8
- C.
5
- D.
6
- 8.What is the posted limit for number of gifts that can be wrapped for a guest when the lounge is deemed busy?
- A.
5
- B.
2
- C.
3
- D.
1
- 9.How many Brand Ambassadors are assigned to the Bag/Coat check station?
- A.
1
- B.
0
- C.
3
- D.
2
- 10.What is the first thing that should be done if there is a Gift Wrap or Bag/Coat check dispute?
- A.
Solve the problem yourself
- B.
Alert the Lounge manager immediately
- C.
Offer to purchase the guest a replacement
- D.
None of the above
- 11.What TV stations will the Lounge TVs be tuned to?
- A.
ESPN, CNN, Weather Channel
- B.
ESPN, Fox News, MTV
- C.
Weather Channel, Local News, Fox 1 Sports
- D.
ESPN, CNN, Lifetime
- 12.To be early is to be on time, to be on time is to be late, and to be late is to be...
- A.
Acceptable
- B.
Inexcusable
- C.
OK if you call ahead
- 13.What two major companies are you representing as a BA?
- A.
Chase and Continental Airlines
- B.
Chase and United Airlines
- C.
Chase and the Mall you are working
- D.
Chase and Visa
- 14.Is it acceptable to use your cell phone while on duty in the Lounge?
- A.
Yes
- B.
No
- C.
Only if I need to
- 15.Is it ok to solicit mall shoppers outside of the VIP Lounge space and encourage them to enter?
- A.
No
- B.
Yes
- C.
If they ask me what its all about
- 16.If a guest has a question about their credit card, you should first:
- A.
Try to answer it yourself
- B.
Direct them to call the number on the back of their card
- C.
Ask your manager
- D.
Tell them you don't know
- 17.Card member inquiry cards are to be given out if:
- A.
A guest has a question about their credit card and wants to speak directly to someone at Chase
- B.
They want to complain about the VIP Lounge
- C.
They want to praise the VIP Lounge
- D.
They want to apply for a credit card
- 18.What is the first thing you should do in case of an emergency?
- A.
Listen to the Lounge manager's directions
- B.
Leave the Lounge
- C.
Listen for any official announcements from the mall and follow the directions given by mall security
- 19.What BA responsibility is everyone's responsibility?
- A.
Food Service
- B.
General upkeep of the lounge to ensure cleanliness
- C.
Gift Wrapping
- D.
Bag/Coat Check
- 20.What color is the BA Uniform Shirt?
- A.
Black
- B.
Blue
- C.
White
- D.
Grey
- 21.How many guests can a Chase United Card Member bring into the Lounge?
- A.
3
- B.
1
- C.
5
- D.
Unlimited
- 22.What are the two primary credit cards that will be used to gain entry into the Lounge?
- A.
MileagePlus Explorer & MileagePlus Club
- B.
MileagePlus Explorer & Presidential Plus
- C.
MileagePlus Club & American Express
- D.
MileagePlus Explorer & Million Miler Card
- 23.Guest must present what item along with their entry method?
- A.
Business Card
- B.
Photo ID
- C.
$5 Entry Fee
- D.
Receipt from the Mall
- 24.What dates are the Toys for Tots Tuesday feature days?
- A.
12/2, 12/9, 12/16
- B.
12/3, 12/10, 12/17
- C.
12/10, 12/17, 12/24
- D.
11/26, 12/13, 12/10
- 25.What is the VIP Lounge program website URL?
- A.
VIPLounge.com
- B.
ChaseLounge.com
- C.
ChaseVIPLounge.com
- D.
VIPChase.com
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