CGE Final Nov 19 2013

Opening a case for every call from a traveler would be unnecessary and inefficient. Not all calls require a formal case to be opened, as some issues can be resolved quickly and easily without the need for further investigation or documentation. Therefore, it is not true that you have to open a case for every call from a traveler.

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Apollo, Sabre, and Worldspan are the three most widely used Global Distribution Systems (GDS) in the travel industry. GDS systems are computer networks that enable travel agents and other travel professionals to access real-time information about flights, hotel reservations, car rentals, and other travel services. These three GDS systems have a vast network of airlines, hotels, and other travel providers, allowing travel agents to efficiently search, book, and manage travel arrangements for their clients. They are widely used by travel agencies, airlines, and other travel-related businesses to streamline their operations and provide comprehensive travel services to their customers.

A traveler does have the choice to refuse a self-assigning assistant if the agency has it set up. This means that the traveler can opt out of using the self-assigning assistant and choose to make their own arrangements or seek assistance from a different source.

SSO stands for Single Sign On. It is a mechanism that allows users to authenticate themselves once and gain access to multiple systems or applications without the need to re-enter their credentials. With SSO, users only need to log in once, and then they can access various resources or services seamlessly. This eliminates the need to remember multiple usernames and passwords, enhancing convenience and user experience. SSO improves security by reducing the risk of password reuse and simplifies the management of user accounts.

A Ghost Card (CBA) can be set up to be used by specific employees, which means that only those employees who are authorized and designated can use the card for transactions. This allows for better control and monitoring of expenses, as well as ensuring that only trusted individuals have access to the card.

Concur Support Analysts do not deactivate configurations. The answer is simply stating that Concur Support Analysts do not perform this specific task.

The statement "You can make a booking in the GDS Testers" is false. GDS Testers is likely a platform or system used for testing purposes, not for making actual bookings. Therefore, the correct answer is false.

When opening a new case in Service Cloud, the first field that needs to be completed is the Account Name. This is because a case is typically associated with a specific customer or account, and the Account Name field helps identify and link the case to the correct account. By entering the Account Name first, the system can then retrieve and display relevant information about the account, such as contact details or previous interactions, which can assist in resolving the case efficiently.

The given statement is "The way to converse with clients regarding a case is via email." The correct answer is False. This means that the statement is not true. There are various ways to communicate with clients regarding a case, and email is just one of them. Other methods such as phone calls, in-person meetings, video conferences, or even written letters can also be used depending on the preferences and requirements of the client and the nature of the case.

The statement is false because the Concur Government Mobile edition is not available in the App store.

When actively working a case in the Support Portal, you should not be in the status of "New". This is because the status "New" typically indicates that the case has just been created and has not yet been assigned or worked on. When actively working on a case, the status should be updated to reflect the progress and current stage of the case.

A ghost card is a virtual credit card that can be set up by a company to allow instant purchase carriers to use it. This means that carriers can make purchases using the ghost card without needing to have a physical card or access to the company's credit card information. Therefore, the statement "A ghost card can be set up to allow instant purchase carriers to use that card" is true.

The reason code in TAVS (Transaction Authorization and Verification System) is not necessarily the same as in Travel. TAVS is a system used for verifying and authorizing transactions, while Travel could refer to various contexts such as travel arrangements or the travel industry. Therefore, the reason codes in TAVS and Travel may differ depending on the specific circumstances and systems involved.

The statement mentions that the average traveler has access to Concur Intelligence. However, this is not true as Concur Intelligence is a business intelligence tool specifically designed for travel management professionals, not for average travelers. Therefore, the correct answer is false.

A signature is required to submit or approve a document in our training site. This implies that the system or process in place mandates the inclusion of a signature in order to validate and authorize the document. Without a signature, the submission or approval may not be considered complete or valid.

In the Documents, user defined expense labels cannot be unique amongst all expense types. This means that multiple expense types can have the same user-defined expense label.

The suggested explanation is that there are two ways to assist a traveler who cannot find their hotel in CGE. The first way is to open the default settings and check the rules and vendor exclusions. This will help identify any specific instructions or limitations that may be causing the issue. The second way is to verify if the name of the hotel is correct and if the hotel actually exists. This can be done by checking the "name containing" box, which will search for any hotels with similar names that may have been misspelled or entered incorrectly.

The correct answer is a list of five ways a traveler can contact a Concur Support person in the VA office. These methods include using the portal, calling on the phone, sending an email to the portal, sending a fax, and using a chat feature.

An "Orphaned Trip" refers to a trip that was started but not finished. It implies that the trip was left incomplete or abandoned for some reason. This could be due to various factors such as the traveler changing their plans, encountering an issue during the trip, or being unable to continue for personal reasons. The term "Orphaned Trip" suggests that the trip was left without a conclusion or resolution.

A multi-segment trip refers to a journey that involves multiple segments or legs. Each segment represents a specific part of the trip, such as a flight or a train ride. Therefore, the number of segments that can be booked on a multi-segment trip would depend on the specific itinerary and the number of flights or transportation modes involved. In this case, the answer states that 6 segments can be booked, indicating that the trip consists of 6 different parts or legs.

The preferred departure airport is set up in the Travel preferences section of the Concur traveler profile. This section allows users to specify their preferences for various aspects of their travel, including their preferred departure airport. By indicating their preferred departure airport in this section, travelers can ensure that their itineraries are tailored to their specific needs and preferences.

ASC stands for Authorizd Support Contact. This term refers to a designated person or team who is authorized to provide support and assistance in a specific area or field. They are responsible for resolving issues, answering questions, and providing guidance to individuals or organizations who require support in that particular domain.

To activate e-receipts for a traveler, you would guide them to go to their profile settings. Within the profile settings, they should navigate to the personal information section. From there, they can find the "Other Settings" option. Finally, they would select the e-receipt activation option to enable electronic receipts.

To change an expense from per diem to actual, you need to click on the "Other" option and then select "actual". This option allows you to specify the actual amount spent on the expense instead of using the per diem rate.

To ensure that the next expense added does not overwrite the one that was just created, the user needs to click the "Add expense" button again. This action will create a new expense entry, allowing the user to input different details and prevent overwriting the previous expense.

To show that breakfast was provided on a particular day, you need to edit the expense. Click on the "Show Per Diem Conditions" link and select "Meals Provided." Then, choose the option for breakfast. This will indicate that breakfast was included in the M&IE expense for that day.

To turn off e-mail notifications for a traveler, you would direct them to go to their profile or system settings and navigate to the e-mail notifications section. From there, they can disable or turn off the notifications.

The correct answer suggests that to log into a Government Agency site, one needs to go through a series of steps. These steps include accessing the admin or travel system admin tasks and then logging in as a Concur admin. This implies that the Government Agency site requires specific administrative access and uses the Concur system for login purposes.

The Technical Support Admin/Traveler Look Up link will provide information about the existence of a user login. This link is likely to contain a search or lookup feature where administrators or technical support personnel can enter a user's details or username to check if they have a login account. By using this link, one can find out whether a user login exists or not.

To determine the Travel Rule Class a user belongs to, you can find this information in the Company Admin/Profile section or by performing a Traveler Look Up. Additionally, you can also refer to the Policy or generate a report to identify the user's Travel Rule Class. These sources provide the necessary details to ascertain the user's classification accurately.

TSG stands for Travel Service Guide, which is a comprehensive guide that provides information and assistance to travelers. It offers details about various travel services such as accommodation, transportation, attractions, and activities. This guide helps travelers plan their trips effectively, ensuring they have a smooth and enjoyable travel experience.

To add a signature to an existing routing list, you need to navigate through the following path: EPA>Routing List>Signatures and Routing List>Select Routing List>Add>Signature LookUp. This means that within the EPA system, you should go to the Routing List section, then access the Signatures and Routing List option. From there, you need to select the specific Routing List you want to add a signature to, and then choose the option to add a Signature LookUp.

You can "Select Other Authorizations" on an authorization or voucher under the Exceptions tab.

The term "Account" in a Routing List refers to an account that has a signature on it and has been used in a document. When a document is being routed, if there is a signature on that specific account, the document will be directed to the person associated with that signature for further action or approval.

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The cardholders code in an employee's profile is used to determine the amount of their requested cash advance. This code helps in identifying the specific employee and their eligibility for a cash advance. By having this code, the company can ensure that the requested amount aligns with the employee's profile and their financial needs.

Acct Code, Exp Category, and Division are three things that have dynamic labels. Dynamic labels refer to labels or categories that can be changed or updated regularly. In this context, Acct Code, Exp Category, and Division are likely to be labels or categories that can be modified or adjusted based on specific requirements or changes in the system or organization. The other options listed, such as Project Code, Charge Code, and Amendment, may not necessarily have dynamic labels as they may be more static or fixed in nature.

The correct answer is "DPA UTILITIES DOCUEMENT REMOVE EDIT LOCK SELECT DOCUMENT". This answer provides the complete path to remove the edit lock. The path starts with "DPA UTILITIES" and then goes to "DOCUEMENT". After that, it specifies to "REMOVE EDIT LOCK" and finally selects the "DOCUMENT".

An airport hub refers to a large airport, like LAX, that serves as a central connecting point for smaller airports. It acts as a transfer point for passengers and cargo traveling between various destinations. The hub airport typically has a high volume of flights and offers a wide range of connecting flights to different locations. This arrangement allows for efficient and convenient air travel by providing a centralized location for connecting flights and facilitating smoother transfers for passengers.