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CGE Final Nov 19 2013
40 Questions
|
By CSReadiness | Updated: Mar 22, 2022
| Attempts: 280
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Questions and Answers
1.
What does ASC stand for?
2.
How do change an expense from per diem to actual?
3.
When actively working a case in the Support Portal, (Service Cloud), you should be in the status of "New".
A. 
True
B. 
False
4.
What do you do with an M&IE expense to show that breakfast was provided that day?
5.
A Ghost Card (CBA) can be set up to be used by specific employees.
A. 
True
B. 
False
6.
What does TSG stand for?
7.
You can make a booking in the GDS Testers.
A. 
True
B. 
False
8.
A ghost card can be set up to allow instant purchase carriers to use that card.
A. 
True
B. 
False
9.
What is the complete path to adding a signature to an existing routing list?
10.
Under what tab do you "Select Other Authorizations" on an authorization or voucher?
11.
True or False, in the Documents, user defined expense labels can be unique amongst all expense types.
A. 
True
B. 
False
12.
True or False, the same reason code in TAVS is the same as in Travel.
A. 
True
B. 
False
13.
What does **Account mean in a Routing List?
14.
Give me an example of an off-airport car location.
15.
What is the purpose of the cardholders code in an employees profile?
16.
Name at least 3 things that have Dynamic Labels.
17.
In Service Cloud, what is the first field completed when opening a new case?
18.
What is the complete path to remove edit-lock?
19.
The way to converse with clients regarding a case is via email.
A. 
True
B. 
False
20.
The Concur Government Mobile edition is available in the App store.
A. 
True
B. 
False
21.
Describe 2 ways you can assist a traveler, when they cannot find their hotel in CGE.
22.
What are the 5 ways a traveler can contact a Concur Support person in the VA office?
23.
You dont have to open a case for every call from a traveler.
A. 
True
B. 
False
24.
What is an "Orphaned Trip"?
25.
How many segments can be booked on a multi segment trip?
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