Ttt Outsource Test

The explanation for the correct answer "صح" is that the BMS system allows the customer to access special offers and promotions through the Promotion Details feature. This feature provides information about exclusive deals and discounts that are available to the customer. By using this feature, the customer can stay updated on the latest promotions and take advantage of any special offers that are applicable to them.

The statement suggests that if the customer is a Saudi worker, roaming will be activated immediately. However, the correct answer is "false" because the statement is incorrect. The activation of roaming does not depend on the customer's nationality or occupation.

The monthly fee for the service "Ranan" is 5 riyals.

The correct answer is 15 ريال. This is the subscription fee for the "Rahati" service.

The correct answer is "3 ثواني". This means that the employee should start speaking within 3 seconds of receiving the call. This is important because it shows promptness and professionalism in addressing the caller's needs. Starting the conversation promptly also helps to establish a good first impression and ensures efficient communication.

The correct answer is "صح" because the question is asking if the customer's number is entered in the BMS under the MSISDN field, and the answer is yes.

Customers of Etisalat Egypt and Etisalat UAE can use the code (*134*recharge card number#) to make a call within Saudi Arabia.

The correct answer is 45 هللة. This means that the cost of calls in the package is 45 هللة per minute.

The correct answer is 30 هللة. This means that the cost of a call in the Blue Wave prepaid package to all operators within the kingdom is 30 هللة.

The correct answer is "الاستفسار عن اسم الرجال فقط". This answer reflects the importance of inquiring about the names of male customers as a measure of employee's concern for the customer. By specifically asking for the names of male customers, it indicates that the employee is focused on addressing their needs and providing personalized service.

The statement is incorrect because the subscription fee for the international roaming guide service is not 30 riyals per month.

Customers with the Plus Line package can add up to 5 favorite numbers to their mobile or landline.

The correct answer is 3 because the sentence states that the "Baqah Deerti" kingdom is divided into a certain number of "Deerat" (regions or provinces). Since the number mentioned is 3, it means that the kingdom is divided into three regions.

The correct answer is 15 هللة. This suggests that the pricing for calls to Mobily or any fixed number within the city is 15 هللة.

The new Fala prepaid package offers reduced cost for calls between package users, at a rate of 10 halalas per minute.

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The correct answer is 65 هللة.

This code is the correct answer because it is the correct format for activating the missed call notification feature when the device is turned off or out of coverage. The code starts with **62 followed by the desired phone number format (1431 in this case).

The given statement states that the service "Call me" is only available for customers located within the Kingdom. The correct answer, "خطاء" (false), suggests that this statement is incorrect. Therefore, the service is not limited to customers within the Kingdom; it may be available to customers outside the Kingdom as well.

The customer receives an additional credit equal to 100% of the recharge amount when they purchase the Halaplus package. This means that if they recharge a certain amount, they will receive the same amount as a bonus credit, effectively doubling their total recharge amount.

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The explanation for the given correct answer is that in the SMS Channels section, it is mentioned that the subscription includes television messages and Mobily services on air.

The correct answer is "الرسوم المحتسبة :109.67 ريال". This is the amount that will be added to the customer's bill in month 3. The customer subscribed to a 5GB package with a monthly fee of 200 riyals on March 15, 2013, and the month has 31 days. The calculated charges for the month amount to 109.67 riyals.

عملاء الأفراد يتم منحهم مهلة 24 ساعة لسداد الفاتورة مرة واحدة فقط في حال عدم سدادها خلال الشهر.

The correct answer is 15 هللة لكل رسالة. This is because the question states that after using a limited number of times in the كلمني service, the usage will be charged. The charge for each message is given as 15 هللة.

The statement is incorrect because it states that non-Saudi customers receive a credit limit of 180 riyals if they are under 18 years old. However, the credit limit for non-Saudi customers is not mentioned in the statement.

Adjustments in the BMS program can be used to track and record any changes made to a customer's balance or invoice. This feature allows users to see the modifications that have been made and the reasons behind them. By accessing the adjustments section, users can gain insight into any updates or corrections that have been made to the customer's account.

The statement is correct. The value of local multimedia messages is 40 halalas for every 50 kilobytes.

The correct answer is "Balance" because the balance is the amount of money or credit remaining in the customer's account. It includes both the billed and unbilled amounts, as well as any credit or debit adjustments. The balance is important for the customer to know how much they owe or how much credit they have available. The billing details and payment options may provide more specific information about the charges and methods of payment, but the balance is a summary of the overall financial status of the customer's account.

The correct answer is "Service Request" because it is the specific field or option where customers can submit their requests for service. The other options, "Service Order" and "Activities," may be related to the service process but do not directly involve the submission of customer requests.

In prepaid plans, customers earn one point for every riyal they consume.

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The correct answer is "Billing Details" because in order to know the invoices or bills that have been issued to a customer in the BMS (Billing Management System), one would need to access the billing details section. This section provides information about the specific invoices, including the amount, due date, and any other relevant details related to the customer's billing history.

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The statement is incorrect because it states that the employee should know the company name at the beginning of the call, specifically mentioning the Mobile Services Center. However, there is no requirement for the employee to know the company name at the start of the call.

The Advanced search feature in the BMS allows users to search for a specific customer number. This feature likely includes various search criteria such as name, address, or other identifying information to narrow down the search results and find the desired customer number.

The customer can dispute charges after 30 days of their travel period.

Activity History allows users to track and view the history of activities performed on a specific order or request. One of the benefits of Activity History is the ability to add notes or comments to the order. This feature enables users to provide additional information, instructions, or updates related to the order, which can be useful for communication and reference purposes.

The correct answer is "لا يجب" because the given statement suggests that it is not necessary to send a message to the customer after an automated reply.

The statement is correct. In the United Arab Emirates, the price for internal calls during national roaming is 1.42 fils.

The monthly fee for the new "Fala" package is 75 riyals.

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The customer can cancel the Priority Pass service after 11 months of subscription.

The correct answer is 33.87 ريال. This is because the monthly fee for the Wajid Plus package is divided by the number of days in the month (31) to get the daily fee. Then, the daily fee is multiplied by the number of days in the month (31) to get the total fee for the month. Therefore, the calculation would be: (35 ريال / 31 يوم) * 31 يوم = 35 ريال.

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To find out the balance of the charging card in the BMS program, you can use the Billing Details option.

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If the customer service representative fails to understand and identify the customer's problem, it would be a serious mistake. This is because understanding the customer's issue is crucial in providing effective and efficient solutions. Without properly comprehending the problem, the representative may not be able to address the customer's needs and may provide incorrect or irrelevant assistance. Therefore, it is important for the representative to actively listen, ask relevant questions, and accurately identify the problem to provide satisfactory customer service.

If an employee fails to provide accurate and complete information, it would be considered a serious mistake for a customer care representative. This is because providing correct and complete information is crucial in ensuring customer satisfaction and resolving their queries or concerns effectively. Inaccurate or incomplete information can lead to misunderstandings, confusion, and dissatisfaction among customers, potentially damaging the company's reputation and customer relationships. Therefore, it is important for customer care representatives to ensure the accuracy and completeness of the information they provide to customers.

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Employees in customer service are evaluated monthly based on 2 short calls, 2 long calls, and 2 service requests. Additionally, 4 random calls are made.

If the customer's classification is MA/ MB/ MC/ MD, then roaming is activated immediately.

The correct answer is "صح" (correct). This answer states that the subscriptions and operations performed by the customer in the BMS (Business Management System) are identified through service orders. This suggests that service orders play a crucial role in tracking and managing the customer's activities and transactions within the BMS.

The correct answer is "يتم تقسيم البند على عدة درجات" which translates to "The item is divided into multiple levels." This suggests that the quality evaluation system for calls is divided into different levels or categories, indicating that employees can receive a partial score or be evaluated on various aspects or criteria.

In case the customer is unable to activate any service, the appropriate action is to provide alternative solutions. This ensures that the customer's needs are still addressed, even if the initial request cannot be fulfilled. Apologizing to the customer and not serving them or transferring the call to a supervisor may not effectively resolve the issue or meet the customer's expectations. Therefore, providing alternative solutions is the best course of action in this situation.

The correct answer is "توجيه الطب بشكل صحيح Area- Sub Area". This means that the customer service representative should correctly direct the service request to the appropriate area and sub-area. This ensures that the request is handled by the relevant department and improves the efficiency and effectiveness of the service provided to the customer.

If a customer service representative sends a message to the customer without transferring them to the automated response, only the automated response deduction will be applied.

The correct answer is "لا يجب سؤال العميل عن اي خدمة اخرى" which means "The customer should not be asked about any other service." This implies that when ending a call with a Mobily customer, it is important not to inquire about any additional services.

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If there is no reason for a call connection in the system, the customer service representative should investigate the closest reason. This means that they should try to identify any possible reasons or factors that may have caused the call connection issue. By doing so, they can troubleshoot the problem and find a solution or alternative for the customer.

The correct answer is to register the reason for the call on the number from which the customer called. This means that the customer service representative should record the reason for the call based on the phone number used by the customer to contact the company.

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The given correct answer is "برونزي" which means "bronze" in English. This suggests that the customer deserves the bronze package.

The first sentence states that the first level of severe errors in ethical and abuse cases affects the quality assessment of customer care employees. The given answer of 17% suggests that this level of errors has a 17% impact on the quality assessment.

The correct answer is "مكالمات الجماعية" (conference calls). This is because conference calls are considered one of the basic services provided by mobile phone companies. Conference calls allow multiple people to participate in a call at the same time, making it a valuable feature for businesses and individuals who need to communicate with multiple parties simultaneously.

The correct answer is "صح" (correct). This suggests that the method mentioned in the question is indeed the correct way to find the PUK number in the BMS device.

The correct answer is *1411#. This code can be used by a Halaplus customer to inquire about their additional balance.

After listening to the customer's complaint, the customer care employee should verify the number associated with the issue. This step is important to ensure that the employee is addressing the correct problem and providing appropriate assistance to the customer.

The correct answer is 558.6 ريال because this is the total amount that is calculated on the bill for the month of May. This is based on the information given that the customer purchased the Extra package on April 19, 2013, and considering that April has 30 days.

The given correct answer "لالغا تحويل المكالمات" translates to "to deactivate call forwarding" in English. This suggests that the code "##002#" is used to deactivate the call forwarding service.

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The correct answer is 20% of the credit limit. This means that if a customer reaches their credit limit, they can repay 20% of the total credit limit to bring their balance back within the allowed limit. This option allows the customer to partially repay their debt while still maintaining access to a portion of their credit.

The correct answer is "سداد الفاتورة كاملة" which means "paying the full invoice amount". This means that the customer is required to pay the entire amount mentioned in the invoice. There are no discounts or partial payments involved.

The correct answer is "Payment" because the question is asking for the section or category in which the paid amounts in the BMS (Billing Management System) can be found. The "Payment" section is where the details of all the payments made are recorded, providing information about the amounts paid in the BMS.

The correct answer is "معرفة الرسائل المرسلة من الاقسام الاخرى". This option refers to the ability of the SMS department in the company to know the messages sent from other departments. This feature allows for better coordination and communication between different departments within the company.

The explanation for the given correct answer is not available.

The correct answer is "تجنب" which translates to "avoid" in English. The question is asking for a word that means sending a text message without informing the customer. Among the options provided, "تجنب" is the most appropriate word as it conveys the meaning of avoiding or refraining from doing something, which in this case is sending a text message without notifying the customer.

The correct answer is "نظام المستويات و نظام نعم ولا" because the employee evaluates customer service based on a system of levels and a yes or no system. This means that the employee likely uses a set of criteria or standards to determine the level of service provided by the company, and also uses a binary system of yes or no to assess whether certain requirements or expectations are met. This approach allows for a structured and objective evaluation of customer service performance.

If a customer is included in the SIMAH list, they will be required to pay a security deposit of 1500 Saudi Riyals.

The correct answer is "خطأ" (False). This suggests that the statement "خدمة طمنهم احد خدمات التجوال وسعرها شهريا 10 ريال" (Tamnahum service is one of the roaming services and its price is 10 SAR per month) is incorrect.

The correct answer is Operations. This means that adding a customer to the payment system is a task that falls under the responsibility of the Operations department.

The answer "صح" (correct) suggests that the service activation or cancellation can indeed be done by the Line management.

The Autorenewal option allows the customer to activate the package again in the same month without any manual intervention. This is done through the Generic renewal process, which automatically renews the package for the customer.

The correct answer is .15 هللة. This implies that the value of the "miga" in the "Hala Special" package is .15 هللة.

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The given statement states that the deadline for suspending outgoing calls for individual prepaid lines due to unpaid bills is on the 23rd day of the month. Therefore, the correct answer is "صح" (True).

The benefit of the Activities Tap is to escalate general issues.

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To activate the "My Points" service, a text message with the word "My Points" should be sent to the number 1100. The correct answer states that this information is incorrect, suggesting that the activation process mentioned is wrong.

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The correct answer is "خطأ" (False). The statement suggests that the customer service employee should assist the customer politely even if the customer initiates the conversation. However, this is not correct. In customer service, it is important for the employee to take the initiative and greet the customer first, showing a proactive approach to providing assistance.

The given statement suggests that in the "Events" section, the customer's usage of the "Call Me" service and balance inquiry is shown through 1411 empty messages. The answer "صح" (correct) implies that this statement is true.

The correct answer is to repay only the agreed-upon amount. This means that the customer is only required to repay the specific amount mentioned in the agreement, regardless of any other factors or percentages.

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To build rapport during the call, it is important to mention the customer's name twice. This helps to personalize the conversation and make the customer feel valued and acknowledged. By mentioning their name, it shows that you are attentive and focused on them, which can help establish a positive connection and rapport with the customer.

The total charges for the month of February can be calculated by adding the charges for the Line Plus package (18-2-2013 to 20-2-2013) and the charges for the 5GB package (21-2-2013 to 28-2-2013). The Line Plus package charges would be calculated based on the number of days (3 days) and the daily rate for that package. The charges for the 5GB package would be 200 riyals for the whole month. Adding these two amounts together gives a total of 72.84 riyals.

In prepaid mobile plans, if roaming is not activated, it can be activated by the system without creating a request.

The correct answer is 65 هللة. This means that the cost of a call in the Halaplus package when using additional credit is 65 هللة.

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This answer is correct because the given options mention the features of the "Wajed Classic" package for international calls. Among these features, the option "اختيار رقمين مفضلين" (choosing two favorite numbers) is included.

Credit Control is the correct answer because it refers to the process of managing and monitoring credit limits for customers. This includes determining credit limits, reviewing credit applications, and ensuring timely payment of invoices. By offering 24-hour service or adjusting credit limits, the credit control department can effectively manage and control the credit extended to customers. Line management and operations do not specifically relate to the management of credit limits.