Aetna Strategic Desktop For Activehealth Management
9 Questions
| Attempts: 206
Questions and Answers
- 1.ActiveHealth Management staff access Aetna Strategic Desktop via Citrix.
- A.
True
- B.
False
- 2.Your home screen is:
- A.
A. M360
- B.
B. Contact Summary
- C.
C. Bulletin Board
- 3.You will begin your search for a member by selecting Non-Call Activity from the Bulletin Board.
- A.
True
- B.
False
- 4.There are 3 different types of Aetna member identification numbers. Please select the best answers.
- A.
A. HMO which is a mix of letters and numbers
- B.
B. Traditional beginning with a W
- C.
C. Early Retiree beginning with ER
- D.
D. Medicare Advantage beginning with ME
- E.
E. Social Security Number beginning with S
- F.
F. Tax ID Number
- 5.The Special Programs button is located on the Benefits Tab of the M360 screen.
- A.
True
- B.
False
- 6.Member Special Programs are listed in alphabetical order. The list may not display completely and you will need to use the scroll bar on the right to view all programs
- A.
True
- B.
False
- 7.When you've finished reviewing the member Special Programs, you are ready to close your event. You can do this by clicking the __________ icon.
- A.
A. Contact Summary
- B.
B. Summary
- C.
C. Completion Summary
- 8.From the Contact Summary Screen, you can see a detailed summary of your activity on the member account.
- A.
True
- B.
False
- 9.After reviewing the contact summary screen, click the finish box and you will return to the ASD Bulletin Board to begin a new search.
- A.
True
- B.
False
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