Aetna Strategic Desktop For Activehealth Management

9 Questions | Total Attempts: 89

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Strategic Management Quizzes & Trivia

Questions and Answers
  • 1. 
    ActiveHealth Management staff access Aetna Strategic Desktop via Citrix.
    • A. 

      True

    • B. 

      False

  • 2. 
    Your home screen is:
    • A. 

      A. M360

    • B. 

      B. Contact Summary

    • C. 

      C. Bulletin Board

  • 3. 
    You will begin your search for a member by selecting Non-Call Activity from the Bulletin Board.
    • A. 

      True

    • B. 

      False

  • 4. 
    There are 3 different types of Aetna member identification numbers. Please select the best answers.
    • A. 

      A. HMO which is a mix of letters and numbers

    • B. 

      B. Traditional beginning with a W

    • C. 

      C. Early Retiree beginning with ER

    • D. 

      D. Medicare Advantage beginning with ME

    • E. 

      E. Social Security Number beginning with S

    • F. 

      F. Tax ID Number

  • 5. 
    The Special Programs button is located on the Benefits Tab of the M360 screen.
    • A. 

      True

    • B. 

      False

  • 6. 
    Member Special Programs are listed in alphabetical order. The list may not display completely and you will need to use the scroll bar on the right to view all programs
    • A. 

      True

    • B. 

      False

  • 7. 
    When you've finished reviewing the member Special Programs, you are ready to close your event. You can do this by clicking the __________ icon.
    • A. 

      A. Contact Summary

    • B. 

      B. Summary

    • C. 

      C. Completion Summary

  • 8. 
    From the Contact Summary Screen, you can see a detailed summary of your activity on the member account.
    • A. 

      True

    • B. 

      False

  • 9. 
    After reviewing the contact summary screen, click the finish box and you will return to the ASD Bulletin Board to begin a new search.
    • A. 

      True

    • B. 

      False

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