Aetna Strategic Desktop For Activehealth Management

1. ActiveHealth Management staff access Aetna Strategic Desktop via Citrix.

True

False

The statement suggests that ActiveHealth Management staff members use Citrix to access Aetna Strategic Desktop. This implies that the statement is true.

Explanation

The statement suggests that ActiveHealth Management staff members use Citrix to access Aetna Strategic Desktop. This implies that the statement is true.

2. Member Special Programs are listed in alphabetical order. The list may not display completely and you will need to use the scroll bar on the right to view all programs

True

False

The explanation for the given answer is that the Member Special Programs are listed in alphabetical order. This means that they are arranged in a specific order based on the alphabetical order of their names. However, the list may be longer than what can be displayed on the screen, so a scroll bar is provided on the right side of the screen to view all the programs. Therefore, it is true that the list may not display completely and the scroll bar needs to be used to view all programs.

Explanation

The explanation for the given answer is that the Member Special Programs are listed in alphabetical order. This means that they are arranged in a specific order based on the alphabetical order of their names. However, the list may be longer than what can be displayed on the screen, so a scroll bar is provided on the right side of the screen to view all the programs. Therefore, it is true that the list may not display completely and the scroll bar needs to be used to view all programs.

3. After reviewing the contact summary screen, click the finish box and you will return to the ASD Bulletin Board to begin a new search.

True

False

The explanation for the given correct answer is that after reviewing the contact summary screen, clicking the finish box will indeed return the user to the ASD Bulletin Board to begin a new search. This indicates that the statement "After reviewing the contact summary screen, click the finish box and you will return to the ASD Bulletin Board to begin a new search" is true.

Explanation

The explanation for the given correct answer is that after reviewing the contact summary screen, clicking the finish box will indeed return the user to the ASD Bulletin Board to begin a new search. This indicates that the statement "After reviewing the contact summary screen, click the finish box and you will return to the ASD Bulletin Board to begin a new search" is true.

4. From the Contact Summary Screen, you can see a detailed summary of your activity on the member account.

True

False

The given statement is true. From the Contact Summary Screen, users are able to view a detailed summary of their activity on the member account. This screen provides an overview of all the interactions, communications, and transactions that have taken place between the user and the member account. It allows users to easily track and review their activity history, providing valuable insights and information about their interactions with the member.

Explanation

The given statement is true. From the Contact Summary Screen, users are able to view a detailed summary of their activity on the member account. This screen provides an overview of all the interactions, communications, and transactions that have taken place between the user and the member account. It allows users to easily track and review their activity history, providing valuable insights and information about their interactions with the member.

5. The Special Programs button is located on the Benefits Tab of the M360 screen.

True

False

The Special Programs button is located on the Benefits Tab of the M360 screen. This means that it is true that the button can be found in that specific location on the M360 screen.

Explanation

The Special Programs button is located on the Benefits Tab of the M360 screen. This means that it is true that the button can be found in that specific location on the M360 screen.

6. You will begin your search for a member by selecting Non-Call Activity from the Bulletin Board.

True

False

To begin searching for a member, the correct option is to select Non-Call Activity from the Bulletin Board. This suggests that there is a specific process or platform in place where members can be found, and it involves selecting Non-Call Activity. Therefore, the answer "True" indicates that this statement is correct.

Explanation

To begin searching for a member, the correct option is to select Non-Call Activity from the Bulletin Board. This suggests that there is a specific process or platform in place where members can be found, and it involves selecting Non-Call Activity. Therefore, the answer "True" indicates that this statement is correct.

7. Your home screen is:

A. M360

B. Contact Summary

C. Bulletin Board

The correct answer is a. M360. This suggests that the home screen is likely a dashboard or interface called M360. It could be a software or application that provides comprehensive information or access to various features and functions. Without further context, it is difficult to determine the exact nature of M360, but it is likely a central hub for managing contacts, messages, tasks, or other related activities.

Explanation

The correct answer is a. M360. This suggests that the home screen is likely a dashboard or interface called M360. It could be a software or application that provides comprehensive information or access to various features and functions. Without further context, it is difficult to determine the exact nature of M360, but it is likely a central hub for managing contacts, messages, tasks, or other related activities.

8. When you've finished reviewing the member Special Programs, you are ready to close your event. You can do this by clicking the __________ icon.

A. Contact Summary

B. Summary

C. Completion Summary

After reviewing the member Special Programs, the next step is to close the event. This can be done by clicking the "Contact Summary" icon. This icon is likely to provide a summary of the contacts made or the interactions with the members during the event. The other options, "Summary" and "Completion Summary" do not specifically indicate the action of closing the event or provide a summary of the contacts made.

Explanation

After reviewing the member Special Programs, the next step is to close the event. This can be done by clicking the "Contact Summary" icon. This icon is likely to provide a summary of the contacts made or the interactions with the members during the event. The other options, "Summary" and "Completion Summary" do not specifically indicate the action of closing the event or provide a summary of the contacts made.

9. There are 3 different types of Aetna member identification numbers. Please select the best answers.

A. HMO which is a mix of letters and numbers

B. Traditional beginning with a W

C. Early Retiree beginning with ER

D. Medicare Advantage beginning with ME

E. Social Security Number beginning with S

F. Tax ID Number

The correct answer is a. HMO which is a mix of letters and numbers because it is mentioned in the question that there are 3 different types of Aetna member identification numbers and one of them is HMO which is a mix of letters and numbers. The correct answer is d. Medicare Advantage beginning with ME because it is mentioned in the question that there are 3 different types of Aetna member identification numbers and one of them is Medicare Advantage beginning with ME. The correct answer is e. Social Security Number beginning with S because it is mentioned in the question that there are 3 different types of Aetna member identification numbers and one of them is Social Security Number beginning with S.

Explanation

The correct answer is a. HMO which is a mix of letters and numbers because it is mentioned in the question that there are 3 different types of Aetna member identification numbers and one of them is HMO which is a mix of letters and numbers. The correct answer is d. Medicare Advantage beginning with ME because it is mentioned in the question that there are 3 different types of Aetna member identification numbers and one of them is Medicare Advantage beginning with ME. The correct answer is e. Social Security Number beginning with S because it is mentioned in the question that there are 3 different types of Aetna member identification numbers and one of them is Social Security Number beginning with S.

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