Claims handlers are required to answer all of the following questions and to note on file the recommended actions
Under 20 years of age
21 - 30 years of age
31 - 40 years
41 - 50 years
50 - 60 + years
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No impact; the claimant is enjoying their pre-accident activities to the full
There is some impact but it is likely that this is temporary
Permanent impact on a sport, hobby or social activity seems highly likely
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No
Cannot tell at this stage
Seems likely
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Regular "9-5" hours
Full time work plus over-time and weekend work
Shift work, night work or part-time work
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Serious multiple injuries
One or more of the following: head, neck, spine, shoulder, upper limb (arm, wrist, hand, fingers)
None of the above
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No
Yes
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Definitely Not
Not known
Yes
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No
Not known
Yes
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No
Not known for sure but can't rule it out
Yes
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Not at all
Three times or less
More than three times
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No or not known
Not known but they received a blow to the head
Yes
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Female
Male
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