Second Innings "Claims And Return Policy"
Questions and Answers
- 1.
Can we generate a claim if consultants receive extra product quantity as billed in invoice?
- A.
Yes
- B.
No
Correct Answer
A. YesExplanation
If consultants receive extra product quantity as billed in the invoice, it is possible to generate a claim. This means that the consultants have received more products than they were supposed to according to the invoice. They can raise a claim to rectify the situation and ensure that they are not charged for the extra quantity received.Rate this question:
-
- 2.
Can we generate a claim for postal charges refund?
- A.
No
- B.
Yes
Correct Answer
B. YesExplanation
The answer is "Yes" because if there is a valid reason for claiming a refund for postal charges, such as a lost or damaged package, or if the postal service fails to deliver the package within the promised time frame, then it is possible to generate a claim for postal charges refund.Rate this question:
-
- 3.
If consultant receives right product with wrong price mentioned and consultant wants that product, claim will be passed under which option?
- A.
Wrong product ordered (exchange)
- B.
Wrong product mistyped by operator (exchange)
- C.
Wrong price, discount, fee (keep product, correct mistake)
Correct Answer
C. Wrong price, discount, fee (keep product, correct mistake)Explanation
If the consultant receives the right product but with the wrong price mentioned and they still want the product, the claim will be passed under the option of "Wrong price, discount, fee (keep product, correct mistake)". This means that the consultant will be allowed to keep the product and the mistake in the price, discount, or fee will be corrected.Rate this question:
-
- 4.
To generate a claim for postal charges refund which option to be clicked to see the drop down menu?
- A.
Order
- B.
Product
- C.
Price
- D.
Invoice number
Correct Answer
D. Invoice numberExplanation
To generate a claim for postal charges refund, the option to be clicked is "Invoice number". This suggests that the refund process requires the customer to provide their invoice number, which is likely used to verify the purchase and track the transaction. By selecting this option, a drop-down menu will appear where the customer can input their invoice number for the claim.Rate this question:
-
- 5.
Under which option we can pass a claim if consultant has not received the campaign product mentioned in the invoice?
- A.
Missing campaign product
- B.
Missed out while picked (cancelled)
- C.
None above
Correct Answer
A. Missing campaign productExplanation
If the consultant has not received the campaign product mentioned in the invoice, the option "Missing campaign product" would be the appropriate choice to pass a claim. This option indicates that the product is missing and not received as expected. The option "Missed out while picked (cancelled)" suggests that the product was cancelled or not picked up, which may not accurately reflect the situation described in the question. The option "None above" indicates that neither of the two previous options apply, which is not the case here. Therefore, "Missing campaign product" is the most suitable option for passing a claim in this scenario.Rate this question:
-
- 6.
Under which head we can pass a claim if consultant receive extra product as billed in invoice?
- A.
Misspicking received wrong product (exchange)
- B.
Wrong product missed type by operator (return)
- C.
Picking error (picked moreover)
Correct Answer
C. Picking error (picked moreover)Explanation
The correct answer is "Picking error (picked moreover)". This is because a picking error refers to the mistake of picking more products than what was originally ordered or required. In this case, the consultant received extra products as billed in the invoice, indicating that there was an error in the picking process where more products were picked than necessary.Rate this question:
-
- 7.
Under which option we need to put the postal refund charges for the consultants?
- A.
Product
- B.
Prize
- C.
FRP
- D.
Quantity
Correct Answer
B. PrizeExplanation
The postal refund charges for the consultants need to be put under the "Prize" option. This suggests that the charges are related to the cost or value of the product, and not directly associated with the product itself, its quantity, or any other factor.Rate this question:
-
- 8.
To pass a claim under mispicking received wrong product (exchange) we need to create positive entry?
- A.
Yes
- B.
No
Correct Answer
B. NoExplanation
No, creating a positive entry is not necessary to pass a claim under mispicking received wrong product (exchange). The correct answer suggests that there is no requirement for a positive entry in this situation.Rate this question:
-
- 9.
Dissatisfaction claim is related to……..
- A.
Allergy issues
- B.
Undesirable issue
- C.
Product performance
- D.
None above
Correct Answer
C. Product performanceExplanation
The dissatisfaction claim is related to product performance. This means that when a customer is dissatisfied with a product, it is usually because the product did not perform as expected or as advertised. This could include issues such as the product not functioning properly, not meeting the customer's needs or expectations, or not delivering the desired results.Rate this question:
-
- 10.
Under how many options you can see subtypes:
- A.
2
- B.
3
- C.
4
- D.
None above
Correct Answer
C. 4 -
- 11.
Can we pass a claim of a product as per previous month offer/ price?
- A.
NO
- B.
Yes
Correct Answer
B. YesExplanation
It is possible to pass a claim of a product as per the previous month's offer or price. This means that if a customer purchased a product during a specific offer or at a certain price in the previous month, they can claim the same offer or price for the current month. This allows customers to take advantage of previous promotions or pricing, ensuring fairness and customer satisfaction.Rate this question:
-
- 12.
Which option to be clicked to preview the last month catalogue prices?
- A.
FRP
- B.
Order
- C.
Price
- D.
Product
Correct Answer
C. PriceExplanation
To preview the last month's catalogue prices, the option that needs to be clicked is "Price". This option is likely to provide access to a list or menu where the prices of products from the previous month's catalogue can be viewed.Rate this question:
-
- 13.
Will consultant receive the right product if claim is passed under mispicking received wrong product?
- A.
Yes
- B.
No
Correct Answer
A. YesExplanation
If the claim is passed under mispicking received wrong product, it means that the consultant has received the wrong product due to a mistake in the picking process. Therefore, if the claim is passed, it implies that the consultant will receive the right product as a replacement for the wrong one they initially received.Rate this question:
-
- 14.
Catalouge error signifies ……..
- A.
These claims are caused by operators' mistakes, therefore can't be applied to orders done through V3
- B.
Any claims that arise from wrong information or misleading pictures in catalogues
- C.
Any Claim that arise from system fault
- D.
None above
Correct Answer
B. Any claims that arise from wrong information or misleading pictures in cataloguesExplanation
The correct answer is "Any claims that arise from wrong information or misleading pictures in catalogues". This means that if a customer makes a claim based on incorrect information or misleading images provided in the catalog, it will be considered a catalouge error. This does not include claims caused by operator mistakes or system faults, and it also does not include orders done through V3.Rate this question:
-
- 15.
Is it compulsory to put batch code if we generate a claim under
- A.
Yes
- B.
No
Correct Answer
A. YesExplanation
It is compulsory to put the batch code when generating a claim.Rate this question:
-
Back to top