The 'Second Innings Claims and Return Policy' quiz tests understanding of claims processing when discrepancies occur in product quantity, pricing, and postal charges. Essential for consultants managing inventory and billing errors.
Wrong product ordered (exchange)
Wrong product mistyped by operator (exchange)
Wrong price, discount, fee (keep product, correct mistake)
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No
Yes
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These claims are caused by operators' mistakes, therefore can't be applied to orders done through V3
Any claims that arise from wrong information or misleading pictures in catalogues
Any Claim that arise from system fault
None above
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Missing campaign product
Missed out while picked (cancelled)
None above
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Misspicking received wrong product (exchange)
Wrong product missed type by operator (return)
Picking error (picked moreover)
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Product
Prize
FRP
Quantity
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NO
Yes
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Order
Product
Price
Invoice number
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Yes
No
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FRP
Order
Price
Product
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Allergy issues
Undesirable issue
Product performance
None above
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Yes
No
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No
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2
3
4
None above
Quiz Review Timeline (Updated): Jun 28, 2024 +
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