SBTV May 2014 Quiz

1. If you are placing 3 items of different sizes vertically on a feature end, you should place larger items at the top and smaller items at the bottom.

True

False

False. If you are placing 3 items of different sizes vertically on a feature end you should place smaller items at the top and larger items at the bottom.

Explanation

False. If you are placing 3 items of different sizes vertically on a feature end you should place smaller items at the top and larger items at the bottom.

2. Paint with a higher sheen will hide imperfections on your customer's wall

True

False

False. Paint with a higher sheen will be easier to clean and a flatter paint will hide imperfections on your customer’s wall.

Explanation

False. Paint with a higher sheen will be easier to clean and a flatter paint will hide imperfections on your customer’s wall.

3. Even though an item is returned in restockable condition, it is recommended that you send it back to the warehouse.

True

False

False. If an item is in restockable condition, it is recommended that you add it to your store’s inventory.

Explanation

False. If an item is in restockable condition, it is recommended that you add it to your store’s inventory.

4. When a product meets Home's return policy standards, your store should accept a return item that was purchased at a different Home store.

True

False

The explanation for the given correct answer is that when a product meets Home's return policy standards, it should be accepted for return at any Home store, regardless of where it was originally purchased. This means that if a customer bought an item at one Home store but wants to return it at a different Home store, they should be allowed to do so as long as the product meets the return policy criteria.

Explanation

The explanation for the given correct answer is that when a product meets Home's return policy standards, it should be accepted for return at any Home store, regardless of where it was originally purchased. This means that if a customer bought an item at one Home store but wants to return it at a different Home store, they should be allowed to do so as long as the product meets the return policy criteria.

5. When repainting a bathroom, which of the following factors should be addressed?

The condition of the walls

Moisture levels in the room

The sheen level of the existing paint

All of the above

d. All of the above. When repainting a bathroom, you should address the condition of the walls, moisture level in the room, and the sheen level of the existing paint.

Explanation

d. All of the above. When repainting a bathroom, you should address the condition of the walls, moisture level in the room, and the sheen level of the existing paint.

6. Shelf talkers and aisle violators should not be used on a feature end.

True

False

False. Shelf talkers and aisle violators can be used on a feature end. This extra signage is helpful because it informs and attracts your customers. Place signs mid height, allowing for clear visibility.

Explanation

False. Shelf talkers and aisle violators can be used on a feature end. This extra signage is helpful because it informs and attracts your customers. Place signs mid height, allowing for clear visibility.

7. Designing a one-item display creates a sense of urgency and typically will incur more sales than having a two- or three-item display.

True

False

Designing a one-item display creates a sense of urgency because it focuses the customer's attention on a single product, making it appear special and exclusive. This can lead to increased sales as customers feel compelled to make a purchase before the item is sold out. In contrast, a two- or three-item display may give customers more options and reduce the sense of urgency, leading to fewer sales. Therefore, the statement that a one-item display typically incurs more sales than a two- or three-item display is true.

Explanation

Designing a one-item display creates a sense of urgency because it focuses the customer's attention on a single product, making it appear special and exclusive. This can lead to increased sales as customers feel compelled to make a purchase before the item is sold out. In contrast, a two- or three-item display may give customers more options and reduce the sense of urgency, leading to fewer sales. Therefore, the statement that a one-item display typically incurs more sales than a two- or three-item display is true.

8. If you are merchandising the checkout with consumable products, what item does not apply?

Shop Towel Rolls

Alarm Clocks

Alkaline Batteries

Garbage Bags

b. Alarm Clocks. If you are merchandising the checkout with consumable products you would include items such as shop towels rolls, alkaline batteries, and garbage bags, but not alarm clocks.

Explanation

b. Alarm Clocks. If you are merchandising the checkout with consumable products you would include items such as shop towels rolls, alkaline batteries, and garbage bags, but not alarm clocks.

9. Beauti-Tone's Signature Series paint provides the least amount of coverage in the Beauti-Tone paint line.

True

False

False. Beauti-Tone’s Signature Series paint provides the most amount of coverage in the Beauti-Tone paint line.

Explanation

False. Beauti-Tone’s Signature Series paint provides the most amount of coverage in the Beauti-Tone paint line.

10. You should plan to remerchandise your checkout monthly.

True

False

False. You should plan to remerchandise your checkout bi-weekly because customers are more willing to buy from a fresh display than ones they’ve become familiar with.

Explanation

False. You should plan to remerchandise your checkout bi-weekly because customers are more willing to buy from a fresh display than ones they’ve become familiar with.