Final Exam: Bdg Experience

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Final Exam: Bdg Experience - Quiz


Questions and Answers
  • 1. 

    "Thank you for calling Boston Dental Group, my name is Marie, _____ _____ _____ _____ _____ _____?

  • 2. 

    Which formula (or acronym) identifies overcoming patient objections?

    • A.

      O.B.J.E.C.T.

    • B.

      S.T.A.R.T.

    • C.

      S.M.U.T.

    • D.

      S.M.I.L.E.

    Correct Answer
    B. S.T.A.R.T.
    Explanation
    The correct answer is S.T.A.R.T. This acronym stands for Stop, Think, Act, Reflect, and Transfer. It is a formula used to guide healthcare professionals in overcoming patient objections. By following these steps, healthcare professionals can effectively address and resolve any concerns or objections raised by patients, ensuring that their needs and preferences are taken into consideration.

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  • 3. 

    What is the most important component to overcoming a patient objection?

    • A.

      Identifying the objection

    • B.

      Listening to the patient carefully and intently

    • C.

      Identifying a solution and delivering treatment

    • D.

      All scenarios

    Correct Answer
    D. All scenarios
    Explanation
    The most important component to overcoming a patient objection is considering all scenarios. This means identifying the objection, listening to the patient carefully and intently, as well as identifying a solution and delivering treatment. By taking into account all these aspects, healthcare professionals can effectively address and resolve patient objections, ensuring that the patient's concerns are acknowledged and their needs are met. This comprehensive approach helps build trust and enhance the patient-provider relationship.

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  • 4. 

    Which formula (or acronym) identifies COMMON patient objections?

    • A.

      S.T.A.R.T.

    • B.

      O.B.J.E.C.T.

    • C.

      S.M.U.T.

    • D.

      S.M.I.L.E.

    Correct Answer
    B. O.B.J.E.C.T.
    Explanation
    The correct answer is O.B.J.E.C.T. This formula or acronym is likely used to identify common patient objections. Each letter in the acronym may stand for a specific step or strategy to address patient objections. Unfortunately, without further information, it is not possible to provide a more detailed explanation of what each letter in the acronym represents.

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  • 5. 

    The Motivating Purchase Factor (or M.P.F.) is defined as what?

    • A.

      Whether or not the patient has enough money to pay for treatment

    • B.

      The reason the patient scheduled their appointment

    • C.

      The number of family members a patient has

    • D.

      Whether or not the patient has time to stay for treatment

    Correct Answer
    B. The reason the patient scheduled their appointment
    Explanation
    The Motivating Purchase Factor (M.P.F.) refers to the reason why a patient scheduled their appointment. It indicates the underlying motivation or purpose behind the patient seeking treatment or medical services. This factor helps healthcare providers understand the patient's needs and expectations, allowing them to tailor their approach accordingly. By knowing the motivating purchase factor, healthcare professionals can provide personalized care and improve patient satisfaction.

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  • 6. 

    Emotional Gold (or E.G.) is defined as what?

    • A.

      The personality/behavior type of the patient

    • B.

      What MATTERS the MOST to a patient

    • C.

      The level of sensitivity a patient has

    • D.

      A method used by treatment coordinators to handle crying patients

    Correct Answer
    B. What MATTERS the MOST to a patient
    Explanation
    The correct answer is "What MATTERS the MOST to a patient." This suggests that Emotional Gold (or E.G.) refers to the things that are of utmost importance or significance to a patient. It implies that understanding and addressing these matters are crucial in providing effective care and support to the patient.

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  • 7. 

    What communication tool (or acronym) do we use to discover Strengths, Weaknesses, Opportunities, and Threats of a New Patient?

    • A.

      S.W.O.T.

    • B.

      V.A.L.U.E.

    • C.

      M.P.F.

    • D.

      E.G.

    Correct Answer
    B. V.A.L.U.E.
  • 8. 

    What is the purpose of using the V.A.L.U.E. during a New Patient visit?

    • A.

      To find out which tooth is bothering the patient

    • B.

      To discover the strengths, weaknesses, opportunities, and threats of each New Patient

    • C.

      To obtain patient referrals

    • D.

      To take full mouth xray films as quickly as possible to ease patient discomfort

    Correct Answer
    B. To discover the strengths, weaknesses, opportunities, and threats of each New Patient
    Explanation
    The purpose of using the V.A.L.U.E. during a New Patient visit is to discover the strengths, weaknesses, opportunities, and threats of each New Patient. This acronym stands for Value, Alignment, Leverage, Unmet Needs, and Engagement, which are all important factors to assess and understand in order to provide the best possible care and treatment for the patient. By identifying these aspects, the dental professional can tailor their approach and recommendations to address the specific needs and goals of the patient.

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  • 9. 

    The Dental Assistant is responsible for adddressing the patients concerns, keeping the patient comfortable, and offering patient education

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement is true because dental assistants have various responsibilities, including addressing patients' concerns, ensuring their comfort during procedures, and providing them with education regarding oral health and dental procedures. These tasks are essential for maintaining a positive patient experience and promoting good oral health practices.

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  • 10. 

    Why is it important to keep the patient well informed during their visit?

    • A.

      To help ease any anxiety they might have

    • B.

      So the patient feels more comfortable and in control during their visit

    • C.

      So the office and team can gain the trust of the patient so they can provide Lifetime Care

    • D.

      All scenarios

    Correct Answer
    D. All scenarios
    Explanation
    It is important to keep the patient well informed during their visit because it helps ease any anxiety they might have and makes them feel more comfortable and in control. This can lead to a better patient experience and improve the overall quality of care provided. Additionally, keeping the patient well informed helps build trust between the office and the patient, which is crucial for establishing a long-term relationship and providing lifetime care. Therefore, all scenarios mentioned in the question are valid reasons for keeping the patient well informed.

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  • 11. 

    Why is it important to offer Vaseline to a patient for their lips?

    • A.

      So that their lips look greasy

    • B.

      To help protect the dental equipment

    • C.

      To optimize patient comfort and to show a gesture of genuine patient care

    • D.

      Because it's important that all dental offices have sufficient lubrication

    Correct Answer
    C. To optimize patient comfort and to show a gesture of genuine patient care
    Explanation
    Offering Vaseline to a patient for their lips is important to optimize patient comfort and show a gesture of genuine patient care. Vaseline helps moisturize and protect the lips, preventing them from becoming dry and cracked. This can greatly improve the patient's comfort during their dental procedure. Additionally, providing Vaseline demonstrates that the dental office is attentive to the patient's needs and cares about their well-being, enhancing the overall patient experience.

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  • 12. 

    What does V.A.L.U.E. stand for?

    • A.

      Visible, Advantages, Lacking, Upgrade, Expand

    • B.

      Vision, Apply, Likely, Upward, Extend

    • C.

      View, Action, Lacking, Upgrade, Expand

    • D.

      Verbiage, Act, Lose, Unfortunate, Exceptional

    Correct Answer
    A. Visible, Advantages, Lacking, Upgrade, Expand
    Explanation
    The acronym V.A.L.U.E. stands for Visible, Advantages, Lacking, Upgrade, Expand.

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  • 13. 

    When does the Business Assistant typically begin their role in the New Patient V.A.L.U.E. Experience?

    • A.

      When a New Patient walks in to make their first appointment

    • B.

      When a New Patient calls the office to make their first appointment

    • C.

      When a mother calls to schedule her children for their first visit with the Pedodontist

    • D.

      All scenarios

    Correct Answer
    D. All scenarios
    Explanation
    The Business Assistant typically begins their role in the New Patient V.A.L.U.E. Experience in all scenarios. This means that whether a new patient walks in to make their first appointment, calls the office to make their first appointment, or when a mother calls to schedule her children for their first visit with the Pedodontist, the Business Assistant is involved in all of these situations.

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  • 14. 

    Phones should ALWAYS be answered by the 3rd ring

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement "Phones should ALWAYS be answered by the 3rd ring" is true. It is considered good telephone etiquette to answer a phone call within the first few rings. Answering promptly shows professionalism and respect for the caller's time. Delaying the answer beyond the third ring may lead to frustration or a missed opportunity for the caller. Therefore, it is generally recommended to answer the phone by the third ring to provide efficient and effective communication.

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  • 15. 

    What is the purpose of gathering V.A.L.U.E. information on a New Patient?

    • A.

      To learn what the Strengths, Weaknesses, Opportunities, and Threats are for the patient

    • B.

      To begin developing a relationship with the New Patient

    • C.

      To make the New Patient feel important and valued

    • D.

      All scenarios

    Correct Answer
    D. All scenarios
    Explanation
    The purpose of gathering V.A.L.U.E. information on a new patient is to learn what their strengths, weaknesses, opportunities, and threats are. This information helps in understanding the patient's overall condition, identifying areas of improvement, and creating a personalized treatment plan. Additionally, gathering this information also helps in developing a relationship with the new patient, making them feel important and valued. Therefore, all scenarios mentioned in the options serve as valid purposes for gathering V.A.L.U.E. information on a new patient.

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  • 16. 

    TRUST is the #1 factor that contributes to whether or not a patient will accept diagnosed treatment.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Trust is a crucial factor in healthcare as patients are more likely to accept and comply with diagnosed treatment if they trust their healthcare provider. When patients have trust in their healthcare provider, they feel confident in their expertise and recommendations, leading to better treatment adherence. Trust also creates a positive doctor-patient relationship, where patients feel comfortable discussing their concerns and asking questions. This open communication fosters better understanding and cooperation between the patient and healthcare provider, ultimately improving the patient's acceptance of diagnosed treatment. Therefore, the statement that trust is the #1 factor contributing to whether or not a patient accepts diagnosed treatment is true.

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  • 17. 

    What is the "Platinum Rule"?

    • A.

      Treat others how YOU want to be treated

    • B.

      Communicate with patients based on THEIR DISC behavior style

    • C.

      Treat others how THEY want to be treated

    • D.

      Communicate with patients based on YOUR DISC behavior style

    Correct Answer
    C. Treat others how THEY want to be treated
    Explanation
    The "Platinum Rule" is a concept that suggests treating others how THEY want to be treated. It emphasizes the importance of understanding and respecting individual differences and preferences. Instead of assuming that others have the same preferences as oneself, the Platinum Rule encourages adapting one's behavior and communication style to meet the needs and preferences of others. This approach promotes better understanding, empathy, and effective communication with others.

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  • 18. 

    Doctors should ALWAYS use technical terms when explaining recommended treatment to a patient.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Using technical terms when explaining recommended treatment to a patient is not always necessary or beneficial. In fact, it can often confuse or overwhelm the patient, leading to a lack of understanding or compliance with the treatment plan. It is important for doctors to use clear and simple language that the patient can easily understand in order to effectively communicate and ensure the patient's comprehension and cooperation.

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  • 19. 

    What action(s) should a provider take to enhance communication and build rapport with a patient?

    • A.

      Sit next to a patient, at or below eye level when you are talking to them

    • B.

      Use "patient friendly" or understandable terms

    • C.

      Apply Vaseline to the patients lips prior to doing the exam or beginning any treatment

    • D.

      All scenarios

    Correct Answer
    D. All scenarios
    Explanation
    To enhance communication and build rapport with a patient, a provider should take multiple actions. Firstly, they should sit next to the patient, at or below eye level when speaking to them. This helps to create a comfortable and equal communication environment. Secondly, using "patient friendly" or understandable terms is important to ensure that the patient understands the information being conveyed. This helps to avoid confusion and improves communication. Lastly, applying Vaseline to the patient's lips prior to an exam or treatment can help to provide comfort and alleviate any dryness or discomfort. Implementing all of these scenarios can contribute to effective communication and rapport-building with the patient.

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  • 20. 

    Select behavioral characteristics that may likely be important to a "D" behavior style

    • A.

      Fun and Excitement

    • B.

      Direct and to the point

    • C.

      Prompt and Timely

    • D.

      Quiet and Calm

    Correct Answer(s)
    B. Direct and to the point
    C. Prompt and Timely
    Explanation
    The "D" behavior style is known for being direct and to the point, as well as prompt and timely. Individuals with this behavior style tend to be assertive, decisive, and focused on results. They prefer to cut to the chase and get things done efficiently. Being direct and prompt helps them communicate their ideas clearly and take quick action to achieve their goals.

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  • 21. 

    What is the definition of "Interpersonal Trust"?

    • A.

      The act of somebody who is expected by others to behave responsibly or honorably

    • B.

      Making a personal connection with an individual after trust has been established

    • C.

      Trust that is built through repeated interactions through which expectations about a person's trustworthy behavior can be tested over time

    • D.

      Assured reliance on the character, ability, strength, or truth of someone or something on a personal level

    Correct Answer
    C. Trust that is built through repeated interactions through which expectations about a person's trustworthy behavior can be tested over time
    Explanation
    Interpersonal trust refers to the trust that is developed over time through repeated interactions. It involves building expectations about a person's trustworthy behavior through these interactions and testing them over time. This definition emphasizes the importance of establishing trust through ongoing interactions and evaluating someone's reliability and trustworthiness based on their behavior and actions.

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  • 22. 

    Treating others how they want to be treated is defined as what?

    • A.

      What mama always said

    • B.

      Rule of Thumb

    • C.

      Golden Rule

    • D.

      Platinum Rule

    Correct Answer
    D. Platinum Rule
    Explanation
    The Platinum Rule is a principle that suggests treating others how they want to be treated. It emphasizes the importance of understanding and respecting individual preferences and needs, rather than assuming that everyone wants to be treated the same way. This rule encourages empathy and adaptability in interpersonal relationships, promoting better communication and mutual understanding.

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  • 23. 

    What communication tool outlines behavioral characteristics that aid us in enhancing our relationships with both team members and patients?

    • A.

      Interpersonal Trust

    • B.

      DISC Model

    • C.

      Emotional Gold

    • D.

      Motivating Purchase Factor

    Correct Answer
    B. DISC Model
    Explanation
    The DISC Model is a communication tool that outlines behavioral characteristics to enhance relationships with both team members and patients. It helps individuals understand their own communication style and the styles of others, allowing for more effective communication and collaboration. By recognizing and adapting to different communication styles, individuals can build trust, improve relationships, and enhance teamwork and patient care.

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  • 24. 

    What are 2 ways to appeal to a patient or team member who have an "I" behavior style? (select 2)

    • A.

      Be Positive and Enthusiastic

    • B.

      Use a lot of details

    • C.

      Celebrate and Use Compliments

    • D.

      Be as direct as possible

    Correct Answer(s)
    A. Be Positive and Enthusiastic
    C. Celebrate and Use Compliments
  • 25. 

    What behavior characteristics might indicate that your team member or patient have an "S" behavior style?

    • A.

      They are on time, and are direct

    • B.

      They are quiet and indifferent

    • C.

      They are analytical and detail oriented

    • D.

      They are social and people oriented

    Correct Answer
    B. They are quiet and indifferent
    Explanation
    The behavior characteristics of being quiet and indifferent can indicate that a team member or patient has an "S" behavior style. This behavior style is typically associated with introversion and a calm, reserved demeanor. People with an "S" behavior style tend to be more focused on maintaining harmony and avoiding conflict. They may not express their opinions or emotions openly, preferring to observe and listen instead. This behavior style is often associated with being cautious, patient, and supportive in a team or patient care setting.

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  • 26. 

    What are 2 ways to appeal to a patient or team member who have an "S" behavior style? (select 2)

    • A.

      Create stable environment

    • B.

      Use a lot of details

    • C.

      Include them in the group

    • D.

      Be as direct as possible

    Correct Answer(s)
    A. Create stable environment
    C. Include them in the group
    Explanation
    To appeal to a patient or team member with an "S" behavior style, it is important to create a stable environment. This means providing a consistent and predictable atmosphere that promotes a sense of security and comfort. Additionally, including them in the group is crucial as individuals with an "S" behavior style value teamwork and collaboration. By involving them in group activities and decision-making processes, they will feel valued and motivated to contribute their skills and expertise.

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  • 27. 

    When interacting with a "S" behavior style patient, it is best to get straight to the point

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    When interacting with a "S" behavior style patient, it is not best to get straight to the point. "S" behavior style individuals are typically more reserved, patient, and prefer a slower pace. They value personal connections and relationships, so it is important to take the time to build rapport and establish trust before getting to the main point of the conversation. Rushing or being too direct may make them feel uncomfortable or overwhelmed. Therefore, the correct answer is False.

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  • 28. 

    What physical or verbal ques may indicate when an "S" behavior style patient or team member is upset?

    • A.

      They may become loud

    • B.

      They may speak with everyone about why they're upset

    • C.

      There will be no physical or verbal ques

    • D.

      They may begin using cold hard facts to prove a point

    Correct Answer
    C. There will be no physical or verbal ques
    Explanation
    The correct answer is that there will be no physical or verbal cues when an "S" behavior style patient or team member is upset. This suggests that individuals with an "S" behavior style tend to internalize their emotions and may not express their upset feelings outwardly. They may not show any obvious signs or provide verbal indications of their distress.

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  • 29. 

    "S" behavior style patients or team members are confrontational

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The given statement is false. "S" behavior style patients or team members are not confrontational. The "S" behavior style is typically associated with being steady, supportive, and cooperative. These individuals are generally calm, patient, and avoid conflict. They prefer stability and harmony in their interactions and are more likely to avoid confrontations. Therefore, the correct answer is false.

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  • 30. 

    What behavior characteristics might indicate that your team member or patient have an "I" behavior style?

    • A.

      They are on time, and are direct

    • B.

      They are quiet and indifferent

    • C.

      They are analytical and detail oriented

    • D.

      They are social and people oriented

    Correct Answer
    D. They are social and people oriented
    Explanation
    The behavior characteristics of being social and people-oriented indicate an "I" behavior style. This type of person enjoys interacting with others, is outgoing, and values relationships. They are likely to be talkative, friendly, and enjoy being part of a team. They are often seen as sociable, enthusiastic, and expressive.

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  • 31. 

    What are 2 ways to appeal to a patient or team member who have an "S" behavior style? (select 2)

    • A.

      Be as direct as possible

    • B.

      Relate to them

    • C.

      Include them in the group

    • D.

      High energy and enthusiasm

    Correct Answer(s)
    B. Relate to them
    C. Include them in the group
    Explanation
    To appeal to a patient or team member with an "S" behavior style, it is important to relate to them and include them in the group. "S" behavior style individuals are typically more reserved and value harmonious relationships. By relating to them, you can establish a connection and build trust. Including them in the group allows them to feel involved and valued, which aligns with their desire for cooperation and teamwork. Being direct and displaying high energy and enthusiasm may not be as effective for individuals with an "S" behavior style, as they prefer a more supportive and collaborative approach.

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  • 32. 

    A patient transfer from the DA to the Doctor is NOT necessary prior to the exam?

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement is stating that a patient transfer from the DA (Dental Assistant) to the Doctor is NOT necessary prior to the exam. The correct answer is False, which means that a patient transfer from the DA to the Doctor is necessary before the exam. This implies that the Doctor needs to take over the examination process from the Dental Assistant at some point.

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  • 33. 

    What should always be done by the doctor prior to the exam?

    • A.

      Check medical history

    • B.

      Inform patient of what they can expect during and after the exam

    • C.

      Ask patient if they have any pain or other concerns

    • D.

      All scenarios

    Correct Answer
    D. All scenarios
    Explanation
    Prior to the exam, the doctor should always check the patient's medical history to have a comprehensive understanding of their health background. Additionally, it is important for the doctor to inform the patient about what they can expect during and after the exam to ensure transparency and reduce anxiety. Lastly, the doctor should ask the patient if they have any pain or other concerns to address any immediate issues and provide appropriate care. Therefore, considering all scenarios is necessary for the doctor before conducting the exam.

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  • 34. 

    Which answer is MOST correct? After a doctor exam, how should the information be broken down for the patient?

    • A.

      In clinical terms

    • B.

      In non-clinical terms that the patient can understand

    • C.

      By the Treatment Coordinator

    • D.

      By the Dental Assistant after the Doctor rushes off to see the next patient

    Correct Answer
    B. In non-clinical terms that the patient can understand
    Explanation
    After a doctor's examination, it is important to break down the information for the patient in non-clinical terms that they can understand. This is because most patients may not have a medical background and may find it difficult to comprehend complex clinical terminology. By using simple and clear language, the patient can better understand their condition, treatment options, and any necessary follow-up instructions. This approach promotes effective communication between the doctor and the patient, ensuring that the patient is well-informed and can actively participate in their own healthcare decisions.

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  • 35. 

    What is the ultimate goal for a doctor when he or she is presenting diagnosed treatment to a patient? (Check all that apply)

    • A.

      Establish Trust

    • B.

      Meet the needs of the patient

    • C.

      Move on to the next patient as quickly as possible

    • D.

      Close the case (patient acceptance)

    Correct Answer(s)
    A. Establish Trust
    B. Meet the needs of the patient
    D. Close the case (patient acceptance)
    Explanation
    The ultimate goal for a doctor when presenting diagnosed treatment to a patient is to establish trust, meet the needs of the patient, and close the case (patient acceptance). Establishing trust is crucial as it helps in building a strong doctor-patient relationship based on honesty and credibility. Meeting the needs of the patient ensures that the treatment plan is tailored to their specific requirements and preferences. Closing the case (patient acceptance) indicates that the patient understands and accepts the treatment plan, leading to successful implementation and positive health outcomes.

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  • 36. 

    What is the purpose of using a soft bristle toothbrush as opposed to a hard bristle toothbrush?

    • A.

      The soft bristles are more gentle on your gums

    • B.

      The soft bristles sweep away more soft plaque than the hard bristles

    • C.

      Soft bristle toothbrushes are more effective

    • D.

      All listed

    Correct Answer
    D. All listed
    Explanation
    Soft bristle toothbrushes are recommended over hard bristle toothbrushes because they are more gentle on the gums, reducing the risk of irritation and damage. Additionally, the soft bristles are able to effectively sweep away soft plaque, promoting better oral hygiene. Therefore, using a soft bristle toothbrush is considered more effective in maintaining oral health and preventing gum disease.

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  • 37. 

    How often does the bacteria reorganize in the mouth?

    • A.

      Every 24 hours

    • B.

      Every 32 hours

    • C.

      Every 48 hours

    • D.

      Every 3 days

    Correct Answer
    A. Every 24 hours
    Explanation
    Bacteria in the mouth constantly multiply and form biofilms on the teeth and gums. These biofilms, known as dental plaque, need to be removed regularly to maintain oral health. It is recommended to brush and floss daily to disrupt the plaque formation. The correct answer, "Every 24 hours," suggests that the bacteria reorganize and form new biofilms within a day, emphasizing the importance of daily oral hygiene practices.

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  • 38. 

    How often should Oral Hygiene instruction be given?

    • A.

      Once per year

    • B.

      Once every 6 months

    • C.

      At each Hygiene visit

    Correct Answer
    C. At each Hygiene visit
    Explanation
    Oral hygiene instruction should be given at each hygiene visit because it is important to regularly educate and remind patients about proper oral hygiene practices. By providing instruction at each visit, dental professionals can reinforce good habits, address any concerns or issues, and ensure that patients are consistently practicing effective oral care. This helps to prevent dental problems and maintain optimal oral health.

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  • 39. 

    Which team members can give Oral Hygiene instruction?

    • A.

      Hygienist only

    • B.

      Doctor & Hygienist only

    • C.

      Dental Assistant as long as they've been adequately trained

    • D.

      All options listed

    Correct Answer
    D. All options listed
    Explanation
    All team members can give oral hygiene instruction because each team member, including the hygienist, doctor, and dental assistant, can be adequately trained to provide instructions on maintaining oral hygiene. This ensures that patients receive comprehensive oral care and education from all members of the dental team.

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  • 40. 

    What information is included in Oral Hygiene Instruction?

    • A.

      Brushing & Flossing techniques

    • B.

      Photos and Examples

    • C.

      Proper use of dental hygiene products

    • D.

      Benefits and Consequences of personal Oral Hygiene

    Correct Answer(s)
    A. Brushing & Flossing techniques
    B. Photos and Examples
    C. Proper use of dental hygiene products
    D. Benefits and Consequences of personal Oral Hygiene
    Explanation
    Oral Hygiene Instruction includes information on brushing and flossing techniques, providing photos and examples to demonstrate the correct methods. It also covers the proper use of dental hygiene products such as toothpaste, toothbrush, and mouthwash. Additionally, it explains the benefits of maintaining good oral hygiene, such as preventing tooth decay and gum disease, as well as the consequences of poor oral hygiene, such as cavities and bad breath.

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  • 41. 

    It is perfectly acceptable to greet a patient by asking if they have an appointment.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Greeting a patient by asking if they have an appointment is not considered acceptable. It is more appropriate to greet a patient by asking for their name or confirming their identity. Asking about an appointment can come across as dismissive or unprofessional, as it implies that only patients with appointments are welcome. It is important to make all patients feel valued and respected, regardless of whether they have an appointment or not.

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  • 42. 

    What is the meaning of the phrase "anticipate each patient visit"?

    • A.

      It means that team members should know who is coming in and when they arrive

    • B.

      It means to greet each person warmly

    • C.

      It means you should wait for each patient to arrive

    • D.

      It means that you know why each patient is coming in

    • E.

      All options listed

    Correct Answer
    A. It means that team members should know who is coming in and when they arrive
    Explanation
    The phrase "anticipate each patient visit" means that team members should be aware of who is coming in for a visit and when they will be arriving. This implies that they should have prior knowledge and be prepared for each patient's arrival, ensuring that they are ready to provide the necessary care and support.

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  • 43. 

    Part of greeting an existing patient includes welcoming them back to your office.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement is true because when greeting an existing patient, it is important to make them feel welcomed and appreciated. By welcoming them back to the office, it shows that their presence is valued and that they are an important part of the practice. This can help to create a positive and comfortable environment for the patient, which can contribute to their overall experience and satisfaction with the healthcare provider.

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  • 44. 

    You do NOT need to confirm the purpose of the appointment. The dental assistants already know what procedure(s) to set up for

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The explanation for the given correct answer is that it is false. The statement suggests that there is no need to confirm the purpose of the appointment because the dental assistants already know what procedure(s) to set up for. However, it is important to confirm the purpose of the appointment to ensure that the correct procedures are indeed being set up for and to avoid any misunderstandings or mistakes. Therefore, the correct answer is false.

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  • 45. 

    Co-pays or fees for services should be collected prior to the patient being taken back

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    It is important to collect co-pays or fees for services prior to the patient being taken back because it ensures that the financial aspect of the visit is taken care of before any services are provided. This helps to avoid any confusion or delays in payment after the services have been rendered. Collecting payment upfront also helps in maintaining a smooth workflow and streamlining the billing process. It is a standard practice in healthcare organizations to collect co-pays or fees before the patient is taken back for their appointment or procedure.

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  • 46. 

    At patient check-in, which of the following action(s) may help keep your schedule and patient flow on time? (select all that apply)

    • A.

      Collecting the Co-pay or fee up front

    • B.

      Signing Waivers

    • C.

      Using your radio to announce patient arrivals

    • D.

      Offering the patient water or a magazine

    Correct Answer(s)
    A. Collecting the Co-pay or fee up front
    C. Using your radio to announce patient arrivals
    Explanation
    Collecting the Co-pay or fee up front helps in keeping the schedule and patient flow on time as it ensures that the financial aspect of the appointment is taken care of before the patient is seen by the healthcare provider. This reduces the time spent on payment processing during the visit and allows for a smoother check-in process. Using the radio to announce patient arrivals also helps in keeping the schedule on time by alerting the healthcare team about the arrival of the patient, allowing them to be prepared and ready to see the patient promptly.

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  • 47. 

    You should always use your radio to inform your team when a patient has arrived

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Using a radio to inform your team when a patient has arrived is important because it allows for effective communication and coordination. By using a radio, you can quickly notify your team members about the arrival of a patient, enabling them to prepare and provide appropriate care. This ensures that everyone is on the same page and can respond promptly to the patient's needs. Additionally, using a radio eliminates the need for physical presence or searching for team members, saving time and improving overall efficiency in patient care.

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  • 48. 

    What is the Business Assistant responsible to know prior to patient arrival? (select all that apply)

    • A.

      Visibility and knowledge of the schedule for the day

    • B.

      First name, last name, and date of birth of all new patients for the day

    • C.

      A basic idea of which patients are coming in each hour

    • D.

      A basic idea of which provider(s) the patient is scheduled to see

    • E.

      All options apply

    Correct Answer(s)
    A. Visibility and knowledge of the schedule for the day
    C. A basic idea of which patients are coming in each hour
    D. A basic idea of which provider(s) the patient is scheduled to see
    Explanation
    The Business Assistant is responsible for knowing the visibility and knowledge of the schedule for the day, as well as having a basic idea of which patients are coming in each hour and which provider(s) the patient is scheduled to see. This information is crucial for the Business Assistant to effectively manage the patient flow and ensure that everything runs smoothly during the day.

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  • 49. 

    New patients should be greeted with what gestures?

    • A.

      A smile and a hand shake

    • B.

      Verbally welcome patient to the practice

    • C.

      Stand to greet

    • D.

      All options listed

    Correct Answer
    D. All options listed
    Explanation
    All options listed should be used to greet new patients. Greeting new patients with a smile and a handshake helps create a friendly and welcoming atmosphere. Verbally welcoming the patient to the practice further emphasizes their importance and helps them feel valued. Standing to greet the patient shows respect and professionalism. Therefore, all of these gestures should be used to greet new patients.

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  • 50. 

    What can a check-in Business Assistant do to minimize delays in the schedule with New Patients?

    • A.

      By asking the patient to arrive early to fill out patient information

    • B.

      By asking for the identification and insurance card prior to the patient being seated

    • C.

      By directing the patient to our website to fill out the patient information forms electronically

    • D.

      All options listed

    Correct Answer
    D. All options listed
    Explanation
    A check-in Business Assistant can minimize delays in the schedule with New Patients by implementing all of the listed options. By asking the patient to arrive early to fill out patient information, the assistant can ensure that the necessary paperwork is completed before the scheduled appointment time, reducing waiting time. By asking for the identification and insurance card prior to the patient being seated, the assistant can verify and process the necessary documentation in advance, streamlining the check-in process. By directing the patient to the website to fill out patient information forms electronically, the assistant can eliminate the need for manual paperwork and expedite the check-in process. Implementing all of these options together can effectively minimize delays in the schedule with New Patients.

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Quiz Review Timeline +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Sep 07, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Jan 14, 2014
    Quiz Created by
    Carolyn Chen
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