You need to take this NSDC certification test to quiz yourself and see if you have what it takes to be able to take the National Skill Development Corporation's certification exam and pass it! This test will quiz you on some of the most pertinent topics and questions that are included in the certification course curriculum. Take a shot at it and make sure to let your friends who want to get certified know about this quiz as well!
True
False
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True
False
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True
False
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Better listening skills
Better communication skills
Both 1 and 2
None of the above
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Open ended questions
Close ended questions
Both 1 and 2
None of these
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1
2
Both 1 and 2
None of the above
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Prepare yourself to listen
Identify key words
Both 1 and 2
None of the above
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To remain calm
To abuse
To cut the call
None of these
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Email ID
Company Name
PAN number
Bank account number
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Customer satisfaction score
Customer stability score
Customer safe score
None f the above
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Attitude
Attendance
Team work
All the above
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Understand ur customer goals
Be consistent
Communicate
All the above
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Turn about time
Tune about time
Turn around time
None of the above
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I will wrap up calls in shorter duration so that I can take more number of calls.
I will extend my evening out-time by half an hour in order to achieve my targets.
I will do the tagging as I am talking to the customer thereby reducing the wrap-up time
I will take calls at my usual pace but will do tagging only for the critical calls.
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Current calls
Adress
Name
None of the above
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Blind escalate
Escalate with consultation
Escalate with conference
. None of these
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Not interested
Interested
Do Not Disturb
All the above
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Monitor
Printer
Keyboard
All the above
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Workmen compensation act
Maternity benift act
Both 1 and 2
None of the above
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True
False
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10
18
20
28
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Received call
Overflowed call
Bounced call
Abandoned
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Communication skills
Product knowledge
Presence of mind
All the above
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True
False
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Quiz Review Timeline (Updated): Jun 21, 2024 +
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