05e Rcs: The Shuttle - Jack Key Alamogordo

2.

As a shuttle driver, your ultimate goal is to____________.

Get the client to their destination.
Gain information for a future field call.

Correct Answer

A. Gain information for a future field call.

Explanation

As a shuttle driver, your ultimate goal is to gain information for a future field call. This suggests that the main objective of the shuttle driver is not just to transport the client to their destination, but also to gather important information during the ride that can be useful for future field calls or assignments. This implies that the driver is expected to be observant, attentive, and proactive in gathering relevant information during their interactions with clients.

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3.

The average household has how many vehicles?

2
1
3
4

Correct Answer

A. 2

Explanation

The average household has 2 vehicles. This means that if we were to take a random sample of households and calculate the average number of vehicles they have, it would be 2. This implies that there are some households with more than 2 vehicles and some with less, but on average, households tend to have 2 vehicles.

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4.

What is a staged vehicle?

A vehicle that can carry at least three people.
A vehicle that is fueled up and showroom ready.
A vehicle that has completed it’s PDI (Pre-Delivery Inspection).
All of these

Correct Answer

A. All of these

Explanation

A staged vehicle refers to a vehicle that meets multiple criteria. It is a vehicle that can carry at least three people, is fueled up and showroom ready, and has completed its PDI (Pre-Delivery Inspection). Therefore, the correct answer is "All of these."

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5.

When being a shuttle driver it is important to be courteous to the ______________.

Client
Service Advisor
Both
Neither

Correct Answer

A. Both

Explanation

As a shuttle driver, it is crucial to be courteous to both clients and service advisors. Clients rely on shuttle services to transport them to their desired destinations, and being courteous ensures a positive experience for them. On the other hand, service advisors play a significant role in coordinating shuttle services and maintaining a smooth operation. Being courteous to them helps foster a good working relationship and ensures effective communication and coordination. Therefore, being courteous to both clients and service advisors is essential for a shuttle driver.

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6.

A field call is performed by surprising a client by visiting them at their place of business.

True
False

Correct Answer

A. True

Explanation

A field call refers to the practice of visiting a client at their place of business without prior notice. This surprise visit allows for a more personal and direct interaction with the client, providing an opportunity to address any concerns or issues in a timely manner. Therefore, the statement that a field call is performed by surprising a client by visiting them at their place of business is true.

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7.

Always use the same vehicle to drive the client to and from their destination, so the clients can appreciate that particular car.

True
False

Correct Answer

A. False

Explanation

Using the same vehicle to drive the client to and from their destination does not necessarily mean that the clients will appreciate that particular car. Clients may have different preferences or may not even notice the vehicle. It is more important to focus on providing a comfortable and reliable transportation experience for the clients rather than relying on a specific vehicle. Therefore, the statement is false.

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8.

Interact sincerely with your client, but don’t discuss___________.

Your children.
Your hobbies.
The auto industry.
All of these

Correct Answer

A. The auto industry.

Explanation

The correct answer is "The auto industry." When interacting with a client, it is important to be sincere and genuine. However, discussing personal topics such as children or hobbies may not be relevant to the business relationship. In contrast, discussing the auto industry may not be appropriate unless it is directly related to the client's business or interests. Therefore, it is best to avoid discussing the auto industry during client interactions.

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9.

During a shuttle ride back to the dealership, which of the following statements made by the client—if the conversation turns to the car—would be considered buying signals?

"What are the payments on something like this?"
"Are you offering any special financing options?"
"My wife and I have been thinking about getting an SUV..."
All of these

Correct Answer

A. All of these

Explanation

All of the statements made by the client would be considered buying signals. The first statement about the payments indicates that the client is interested in purchasing the car and wants to know the financial details. The second statement about special financing options shows that the client is looking for potential deals or discounts, which suggests they are considering buying. The third statement about thinking about getting an SUV indicates a potential interest in purchasing one, which is another buying signal. Therefore, all of these statements indicate the client's interest in buying the car.

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10.

An Ultimate Image Sales Professional must be proactive in their approach to business.

True
False

Correct Answer

A. True

Explanation

Being proactive in their approach to business means that an Ultimate Image Sales Professional takes initiative, anticipates and takes action before problems arise, and actively seeks out opportunities. This proactive approach allows them to stay ahead of the competition, identify potential issues, and effectively meet the needs of their clients. By being proactive, they can build strong relationships, maintain a competitive edge, and achieve long-term success in the sales industry.

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05e Rcs: The Shuttle - Jack Key Alamogordo

As a shuttle driver, it is important to have staged vehicles ready to transport the service clients.

Quiz Preview

As a shuttle driver, your ultimate goal is to____________.

The average household has how many vehicles?

What is a staged vehicle?

When being a shuttle driver it is important to be courteous to the ______________.

A field call is performed by surprising a client by visiting them at their place of business.

Always use the same vehicle to drive the client to and from their destination, so the clients can appreciate that particular car.

Interact sincerely with your client, but don’t discuss___________.

During a shuttle ride back to the dealership, which of the following statements made by the client—if the conversation turns to the car—would be considered buying signals?

An Ultimate Image Sales Professional must be proactive in their approach to business.