Final Exam- Driver Services V05292015

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What is the expected weight of the product being picked up on load number 821442?

Final Exam- Driver Services V05292015 - Quiz

About This Quiz

This final exam titled 'DRIVER SERVICES v05292015' assesses knowledge in logistics and transportation management, focusing on specific load handling, time zone differences, and equipment suitability. It is designed to enhance practical skills crucial for efficient driver services.

Quiz Preview

2.

If it is 09:45 in Chicago, what time is it in Raleigh, NC?
- 08:45
- 09:45
- 10:45
- 11:45
Correct Answer

A. 10:45

Explanation

Chicago is in the Central Time Zone, which is one hour behind the Eastern Time Zone where Raleigh, NC is located. Therefore, if it is 09:45 in Chicago, it would be 10:45 in Raleigh, NC.

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3.

What does POD stand for?

Correct Answer
Proof of Delivery

Explanation
POD stands for Proof of Delivery. This refers to a document or electronic record that confirms the successful delivery of goods or services to a recipient. It serves as evidence that the recipient has received the items as agreed upon. The POD typically includes details such as the recipient's name, date and time of delivery, and sometimes a signature or other form of acknowledgment. This documentation is crucial for businesses to ensure accountability and resolve any disputes or claims regarding the delivery process.

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4.

When dispatching a blind load, the rep handling the call should make sure that the driver is aware that the load is blind and that the driver has his blind BOL.
- True
- False
Correct Answer

A. True

Explanation

When dispatching a blind load, it is important for the representative handling the call to ensure that the driver is informed about the load being blind and that the driver has the necessary blind Bill of Lading (BOL). This is crucial because blind loads require special handling and the driver needs to be aware of the specific instructions and requirements associated with them. By confirming that the driver is aware and has the blind BOL, the rep can ensure that the load is dispatched correctly and minimize any potential issues or delays.

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5.

What does TONU stand for?

Correct Answer
Truck Ordered Not Used, Truck Order Not Used

Explanation
TONU stands for Truck Ordered Not Used or Truck Order Not Used. This acronym is commonly used in the transportation industry to indicate that a truck that was requested or ordered for a specific task or job was not actually used. This could be due to various reasons such as changes in plans, cancellation of the job, or the truck not being required at the time. The term TONU helps in keeping track of unused resources and managing logistics efficiently.

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6.

What does LTL stand for?

Correct Answer
Less than Truckload, Less than Truck Load

Explanation
LTL stands for Less than Truckload, which refers to a shipping method used for transporting relatively small freight that does not require a full truck. This method allows multiple shipments from different customers to be combined into a single truckload, resulting in cost savings and increased efficiency. The term "Less than Truck Load" is another way of expressing the same concept.

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7.

A third party hired specifically to load or unload a trailer.
- Comcheck
- Driver
- Lumper
- Seal
Correct Answer

A. Lumper

Explanation

A lumper is a third party hired specifically to load or unload a trailer. They are responsible for efficiently and safely handling the cargo, ensuring that it is properly loaded or unloaded. Lumpers are often hired by trucking companies or warehouses to assist with the physical labor involved in the loading and unloading process. They help to streamline operations and ensure that the cargo is handled with care.

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8.

What is the preferred trailer type for a paper load?
- Dry Van
- Refrigerated Van
- Flatbed
- None of the above
Correct Answer

A. Dry Van

Explanation

A dry van is the preferred trailer type for a paper load because it provides a secure and weatherproof environment for transporting paper. Paper is sensitive to moisture and humidity, so a dry van ensures that the paper remains dry and in good condition during transportation. Additionally, a dry van offers protection against dust and other contaminants that could damage the paper. Therefore, a dry van is the most suitable trailer type for transporting paper loads.

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9.

What year was Coyote founded?

Correct Answer
2006

Explanation
Coyote was founded in 2006.

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10.

What is the inside height of a high-cubed trailer with swing doors?
- 102"
- 108"
- 110"
- 120'
Correct Answer

A. 110"

Explanation

The inside height of a high-cubed trailer with swing doors is 110".

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11.

What is the industry standard abbreviation that is used when referencing Less than Truckload?

Correct Answer
LTL

Explanation
LTL is the industry standard abbreviation for Less than Truckload. It is commonly used when referencing shipments that do not require a full truck to transport the goods. LTL shipments are typically smaller in size and are combined with other shipments to fill the truck. Using the abbreviation LTL makes it easier and more efficient to communicate and reference these types of shipments within the industry.

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12.

Refrigerated Vans are lighter than standard Dry Vans.
- True
- False
Correct Answer

A. False

Explanation

Reefers are heaver than Vans because they have a refrigeration unit and an extra fuel tank to run the cooling unit.

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13.

Paperwork signed by the consignee and sent to Coyote to prove that the load was delivered is referred to as the:
- Bill of Lading (BOL)
- Proof of Delivery (POD)
- Comcheck
- Seal
Correct Answer

A. Proof of Delivery (POD)

Explanation

Proof of Delivery (POD) is the correct answer because it is the paperwork signed by the consignee and sent to Coyote to prove that the load was delivered. The POD serves as evidence that the shipment has been successfully received by the consignee and can be used for various purposes such as billing and resolving any disputes regarding the delivery. The Bill of Lading (BOL) is a separate document that provides details about the shipment and serves as a contract between the shipper and the carrier. Comcheck is a form of payment used in the transportation industry, and a seal is a device used to secure a trailer or container.

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14.

This picture shows a trailer with which type of doors?
- Swing Doors
- Roll Doors
- The type of doors cannot be determined by this photo
Correct Answer

A. Swing Doors

Explanation

The correct answer is Swing Doors. This can be determined by looking at the picture, where the doors of the trailer are shown swinging open.

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15.

What document must be dropped in the docs tab before a fuel advance express code can be given to a carrier?

Correct Answer
BOL , Bill of lading, customer confirmation email

Explanation
We need proof that the load has been delivered. A BOL or email from the shipper or customer rep confirming that load has been picked up.

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16.

What is the load number from 5/6/2011 that correlates to pick up number 1525576?

Correct Answer
802570

Explanation
PU#'s can be repeated so always confirm the date

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17.

Translate to military time: 9:00 AM
- 09:00
- 21:00
- 10:00
- 22:00
Correct Answer

A. 09:00

Explanation

The given time is already in military time format, with the hour value of 09:00 representing 9:00 AM. Therefore, the correct answer is 09:00.

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18.

Translate to military time: 2:00 PM
- 02:00
- 04:00
- 12:00
- 14:00
Correct Answer

A. 14:00

Explanation

The given question asks for the translation of 2:00 PM into military time. In military time, the hours are represented from 00 to 23, with 00 being midnight and 12 being noon. The correct translation of 2:00 PM into military time is 14:00, where 14 represents 2 PM in the afternoon.

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19.

Translate to military time: 11:00 PM
- 11:00
- 21:00
- 22:00
- 23:00
Correct Answer

A. 23:00

Explanation

The given time, 11:00 PM, is in the 12-hour clock format. To convert it to military time (24-hour clock format), we add 12 hours to the given time. Therefore, 11:00 PM becomes 23:00 in military time.

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20.

Elizabeth, NJ is a major shipping hub for which of Coyote’s customers?
- Aldi
- Heineken (HUSA)
- Coca-Cola
- Motts
Correct Answer

A. Heineken (HUSA)

Explanation

Elizabeth, NJ is a major shipping hub for Heineken (HUSA) because it is a convenient location for the distribution of their products. Being a major shipping hub means that Elizabeth, NJ has efficient transportation infrastructure and access to major highways and ports, making it an ideal location for shipping and logistics operations. Heineken (HUSA) can benefit from using Elizabeth, NJ as a shipping hub to efficiently distribute their products to various locations.

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21.

Which product would most likely require the trailer type displayed above?
- Paper
- Ice Cream
- Baled plastic
- Lumber
Correct Answer

A. Ice Cream

Explanation

The trailer type displayed above appears to be a refrigerated trailer, commonly known as a "reefer" trailer. This type of trailer is designed to maintain a specific temperature and is often used for transporting perishable goods, such as food items that require refrigeration, like ice cream. Therefore, ice cream would most likely require the trailer type displayed above to ensure it stays frozen and does not spoil during transportation.

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22.

How do you handle a driver asking to be removed from our texting program?
- Unclick the text box
- E-mail [email protected] with the load number and ask to remove the driver.
- Tell the driver that he will have to deliver the load before we can stop sending texts
Correct Answer

A. E-mail [email protected] with the load number and ask to remove the driver.

Explanation

To handle a driver asking to be removed from the texting program, the suggested solution is to email [email protected] with the load number and request the removal of the driver. This method allows for direct communication with the relevant department responsible for managing the texting program and ensures that the driver's request is properly addressed and processed. It is a professional and efficient way to handle the situation and meet the driver's request.

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23.

When running late to work who should you notify?
- Jeff Silver
- Your Team Lead
- No one. Just arrive when you are able
- Whitney Phillips
Correct Answer

A. Your Team Lead

Explanation

When running late to work, it is important to notify your team lead. This is because your team lead is responsible for managing and coordinating the work of the team. By informing your team lead about your lateness, they can make any necessary adjustments to the team's schedule or workload. This ensures that the team's productivity is not affected and allows for effective communication within the team.

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24.

Booking calls can be handled 24/7 365
- True
- False
Correct Answer

A. False

Explanation

Carrier reps can only book loads during normal business hours

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25.

Translate to military time: 4:00 PM
- 09:00
- 16:00
- 10:00
- 22:00
Correct Answer

A. 16:00

Explanation

The given question asks to translate the time 4:00 PM into military time. Military time follows a 24-hour clock system, where 00:00 represents midnight and 12:00 represents noon. In this system, 4:00 PM would be equivalent to 16:00, as it is 4 hours after noon. Therefore, the correct answer is 16:00.

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26.

When a driver calls to provide a location update- A driver tracking note with an Action of "Check Call" is used.
- True
- False
Correct Answer

A. True

Explanation

Check call- used for all things outside of a load progress (I.e location update). an Action labeled "Tracking call" is only used when reporting the 2nd No Contact attempt

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27.

DS3 is the team which handles all-
- Fuel Advances
- Processing of liquor permits
- Specialized Enterprise Loads
- Office cultural events
Correct Answer

A. Specialized Enterprise Loads

Explanation

DS3 is the team responsible for handling specialized enterprise loads. This means that they are in charge of managing and processing specific types of workloads that are unique to the enterprise. This could include tasks such as handling large-scale data processing, managing complex systems or applications, or handling specialized projects that require specific expertise. The other options mentioned, such as fuel advances, processing liquor permits, and office cultural events, are not related to specialized enterprise loads and therefore are not the correct answer.

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28.

When making notation regarding a lumper request- what should you set ncbt to?
- 6hrs
- 15mins
- 1hr
- 30mins
Correct Answer

A. 1hr

Explanation

correct answer is 1hr

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29.

When a driver or dispatcher communicates they will likely arrive LATE to a facility you must create a Late Incident.
- True
- False
Correct Answer

A. False

Explanation

You will need to manually create a tracking note with an action labeled "Late PU" or "Late Del", select the associated stop from the drop-down menu, and click the "Email Reps" button

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30.

What can you do to fill potential awkward silence during a call? Select all that apply.
- Small Talk
- Mute the phone so he doesn't hear you
- Narrate the steps you are taking
- Place driver on hold
Correct Answer(s)

A. Small Talk
A. Narrate the steps you are taking

Explanation

To fill potential awkward silence during a call, small talk can be used to engage in casual conversation and maintain a friendly atmosphere. Narrating the steps you are taking can help keep the conversation flowing and provide updates on what you are doing.

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31.

Which response best embodies Empathy?
- "It's not my fault you had to wait at a cons for 3hrs!"
- "I'd be frustrated, too, if that happened to me".
- "you're going to be late to a shipper? Sucks to be you, bud"
- "sir can you hold on, I need to finish talking to one of my co-workers?"
Correct Answer

A. "I'd be frustrated, too, if that happened to me".

Explanation

The selected response demonstrates empathy because it shows understanding and validation of the other person's feelings. By saying "I'd be frustrated, too, if that happened to me," the person is acknowledging the other person's frustration and expressing empathy by putting themselves in their shoes. This response shows a level of compassion and concern for the other person's experience.

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32.

As a Driver Services Representative, what is your #1 priority when engaged in a call?
- Checking my personal e-mail account
- Getting the caller off the phone
- Providing great customer service
- Barking fellow employees about your plans on Friday
Correct Answer

A. Providing great customer service

Explanation

The #1 priority for a Driver Services Representative when engaged in a call is to provide great customer service. This means actively listening to the caller's concerns, addressing their needs and questions, and ensuring their satisfaction with the service provided. It involves being polite, professional, and helpful throughout the conversation, and going above and beyond to assist the customer in any way possible. By prioritizing customer service, the representative can enhance the overall experience for the caller and maintain a positive reputation for the company.

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33.

Which of the following best decsribes a backhaul?
- A carrier leaving his home base
- A carrier returning to his home base
- A carrier returning home empty
- An outbound load
Correct Answer

A. A carrier returning to his home base

Explanation

A backhaul refers to a carrier returning to their home base. This means that after delivering a load to its destination, the carrier is coming back to their starting point or home base. It does not necessarily mean that the carrier is returning home empty or carrying an outbound load.

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34.

Tractors are often referred to as:
- Trailers
- Reefers
- Flatbeds
- Trucks
Correct Answer

A. Trucks

Explanation

Tractors are often referred to as "trucks" because they are commonly used to pull trailers and transport goods. While trailers, reefers, and flatbeds are all types of trucks, the term "trucks" is a more general term that encompasses all types of vehicles used for transportation.

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35.

If it is 13:00 in Chicago, what time is it in Washington (state)?
- 10:00
- 11:00
- 14:00
- 15:00
Correct Answer

A. 11:00

Explanation

Chicago is in the Central Time Zone, while Washington state is in the Pacific Time Zone. There is a 2-hour time difference between these two time zones. Therefore, if it is 13:00 in Chicago, it would be 11:00 in Washington state.

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36.

Dry Vans usually have a wooden floor.
- True
- False
Correct Answer

A. True

Explanation

Dry Vans usually have a wooden floor. This statement is true because dry vans, which are enclosed trailers used for transporting goods, typically have wooden floors. The wooden floors are durable and provide a stable surface for loading and unloading cargo. They are also easier to repair or replace if damaged compared to other flooring materials. Therefore, it is common for dry vans to be equipped with wooden floors.

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37.

According to the Hours of Service (HOS) regulation, drivers may be on duty for up to ______ hours (driving a maxiumum of ________ hours) followed by _______ hours off duty.
- 14, 10, 10
- 12, 12, 10
- 14, 10, 11
- 14, 11, 10
Correct Answer

A. 14, 11, 10

Explanation

According to the Hours of Service (HOS) regulation, drivers may be on duty for up to 14 hours (driving a maximum of 11 hours) followed by 10 hours off duty.

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38.

This picture shows the interior of a Dry Van.
- True
- False
Correct Answer

A. True

Explanation

The given answer, "True," is correct because the picture clearly shows the interior of a Dry Van.

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39.

The Chief Operating Officer (COO) at Coyote is Jim Sharman.
- True
- False
Correct Answer

A. True

Explanation

The given statement states that the Chief Operating Officer (COO) at Coyote is Jim Sharman. Since there is no information provided to contradict this statement, we can assume that it is true. Therefore, the correct answer is true.

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40.

Which of the following modes of transportation does Coyote Logistics currently offer to our customers? (Check all the apply)
- Truck Load
- Intermodal (IMDL)
- Ocean
- Air
- Less than Truckload (LTL)
Correct Answer(s)

A. Truck Load
A. Intermodal (IMDL)
A. Less than Truckload (LTL)

Explanation

Coyote Logistics currently offers Truck Load, Intermodal (IMDL), and Less than Truckload (LTL) as modes of transportation to their customers. This means that they provide services for transporting goods by truck, a combination of truck and rail, and for smaller shipments that do not require a full truckload.

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41.

Traveling between states is referred to as:
- Interstate
- Intrastate
- A Road Trip
Correct Answer

A. Interstate

Explanation

Traveling between states is referred to as "Interstate" because the term "interstate" specifically refers to travel or transportation that occurs between different states. It is used to describe activities such as driving on interstate highways, flying between states, or taking a train or bus across state lines. This term is commonly used in the United States to differentiate between travel within a single state (intrastate) and travel that crosses state boundaries.

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42.

Refrigerated Vans usually have wooden floors.
- True
- False
Correct Answer

A. False

Explanation

The floors and walls of reefers are made of fiberglass or aluminum for insulation purposes.

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43.

The Customer Sales rep on load number 821442 is:
- Allison Behrle
- Ashley Herpich
- Matt Muntzenberger
- Leslie Johnson
Correct Answer

A. Leslie Johnson

Explanation

Ops on top, Sales on bottom

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44.

The consignee for load number 821442 has the following open facility hours on 5/18:
- 14:30
- 17:00
- 9:00-23:00
- 8:00-18:00
Correct Answer

A. 8:00-18:00

Explanation

The consignee for load number 821442 has open facility hours from 8:00 to 18:00 on 5/18.

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45.

What is being used to secure the freight in this trailer?
- E Tracks
- Load Straps
- Load Locks
- Bulkhead
Correct Answer

A. Load Locks

Explanation

Load locks are being used to secure the freight in this trailer. Load locks are adjustable bars that are placed horizontally between the walls of the trailer and are used to prevent the cargo from shifting during transportation. They provide stability and help to distribute the weight evenly, ensuring that the freight remains secure and intact during transit.

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46.

Check all of the statements that are TRUE in regards to Coyote Logistics.
- Coyote Logistics is a non-asset based third-party logistics company
- The majority of Coyote's current business focuses on over-the-road (OTR) freight
- Coyote Logistics was founded in 1981
- Coyote's internal software system is called BAZOOKA
- Coyote's 24/7 Driver Services department can be reached at 877.622.9863
Correct Answer(s)

A. Coyote Logistics is a non-asset based third-party logistics company
A. The majority of Coyote's current business focuses on over-the-road (OTR) freight
A. Coyote's internal software system is called BAZOOKA

Explanation

Coyote Logistics is a non-asset based third-party logistics company, meaning that they do not own their own transportation vehicles or warehouses. The majority of Coyote's current business focuses on over-the-road (OTR) freight, which refers to the transportation of goods by trucks over long distances. Coyote's internal software system is called BAZOOKA, which is likely used for managing and tracking logistics operations.

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47.

The front axle in this diagram is the:
- Trailer Axle
- Drive Axle
- Steer Axle
Correct Answer

A. Steer Axle

Explanation

The front axle in this diagram is referred to as the "steer axle" because it is responsible for steering the vehicle. The steer axle is typically located at the front of the vehicle and is connected to the steering mechanism, allowing the driver to control the direction of the vehicle.

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48.

If a Coyote has an issue with his computer, which email address should he/she email?
- [email protected]
- [email protected]
- [email protected]
- [email protected]
- [email protected]
Correct Answer

A. [email protected]

Explanation

The correct answer is [email protected] because the email address suggests that it is the help desk or service desk specifically for computer-related issues. The other email addresses do not specifically indicate that they are for computer support, so they are less likely to be the appropriate contact for the Coyote's computer problem.

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49.

Do you attach [email protected] to incident emails that involve accessorial charges?
- Yes; the department needs to know to request the money from the customer in a timely manner.
- No; the incident automatically will add [email protected] to the email notification created in Bazooka.
Correct Answer

A. No; the incident automatically will add [email protected] to the email notification created in Bazooka.

Explanation

The accessorial team is added to the customer file and will therefore receive all incident updates.

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Mar 20, 2023

Quiz Edited by
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Oct 18, 2011

Quiz Created by
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Final Exam- Driver Services V05292015

What is the expected weight of the product being picked up on load number 821442?

Quiz Preview

If it is 09:45 in Chicago, what time is it in Raleigh, NC?

What does POD stand for?

When dispatching a blind load, the rep handling the call should make sure that the driver is aware that the load is blind and that the driver has his blind BOL.

What does TONU stand for?

What does LTL stand for?

A third party hired specifically to load or unload a trailer.

What is the preferred trailer type for a paper load?

What year was Coyote founded?

What is the inside height of a high-cubed trailer with swing doors?

What is the industry standard abbreviation that is used when referencing Less than Truckload?

Refrigerated Vans are lighter than standard Dry Vans.

Paperwork signed by the consignee and sent to Coyote to prove that the load was delivered is referred to as the:

This picture shows a trailer with which type of doors?

What document must be dropped in the docs tab before a fuel advance express code can be given to a carrier?

What is the load number from 5/6/2011 that correlates to pick up number 1525576?

Translate to military time: 9:00 AM

Translate to military time: 2:00 PM

Translate to military time: 11:00 PM

Elizabeth, NJ is a major shipping hub for which of Coyote’s customers?

Which product would most likely require the trailer type displayed above?

How do you handle a driver asking to be removed from our texting program?

When running late to work who should you notify?

Booking calls can be handled 24/7 365

Translate to military time: 4:00 PM

When a driver calls to provide a location update- A driver tracking note with an Action of "Check Call" is used.

DS3 is the team which handles all-

When making notation regarding a lumper request- what should you set ncbt to?

When a driver or dispatcher communicates they will likely arrive LATE to a facility you must create a Late Incident.

What can you do to fill potential awkward silence during a call? Select all that apply.

Which response best embodies Empathy?

As a Driver Services Representative, what is your #1 priority when engaged in a call?

Which of the following best decsribes a backhaul?

Tractors are often referred to as:

If it is 13:00 in Chicago, what time is it in Washington (state)?

Dry Vans usually have a wooden floor.

According to the Hours of Service (HOS) regulation, drivers may be on duty for up to ______ hours (driving a maxiumum of ________ hours) followed by _______ hours off duty.

This picture shows the interior of a Dry Van.

The Chief Operating Officer (COO) at Coyote is Jim Sharman.

Which of the following modes of transportation does Coyote Logistics currently offer to our customers? (Check all the apply)

Traveling between states is referred to as:

Refrigerated Vans usually have wooden floors.

The Customer Sales rep on load number 821442 is:

The consignee for load number 821442 has the following open facility hours on 5/18:

What is being used to secure the freight in this trailer?

Check all of the statements that are TRUE in regards to Coyote Logistics.

The front axle in this diagram is the:

If a Coyote has an issue with his computer, which email address should he/she email?

Do you attach [email protected] to incident emails that involve accessorial charges?

According to the Hours of Service (HOS) regulation, drivers may be on duty for up to hours (driving a maxiumum of hours) followed by _ hours off duty.