Final Exam- Driver Services V05292015
-
What is the expected weight of the product being picked up on load number 821442?
This final exam titled 'DRIVER SERVICES v05292015' assesses knowledge in logistics and transportation management, focusing on specific load handling, time zone differences, and equipment suitability. It is designed to enhance practical skills crucial for efficient driver services.
Quiz Preview
- 2.
If it is 09:45 in Chicago, what time is it in Raleigh, NC?
-
08:45
-
09:45
-
10:45
-
11:45
Correct Answer
A. 10:45Explanation
Chicago is in the Central Time Zone, which is one hour behind the Eastern Time Zone where Raleigh, NC is located. Therefore, if it is 09:45 in Chicago, it would be 10:45 in Raleigh, NC.Rate this question:
-
- 3.
What does POD stand for?
Correct Answer
Proof of DeliveryExplanation
POD stands for Proof of Delivery. This refers to a document or electronic record that confirms the successful delivery of goods or services to a recipient. It serves as evidence that the recipient has received the items as agreed upon. The POD typically includes details such as the recipient's name, date and time of delivery, and sometimes a signature or other form of acknowledgment. This documentation is crucial for businesses to ensure accountability and resolve any disputes or claims regarding the delivery process.Rate this question:
- 4.
When dispatching a blind load, the rep handling the call should make sure that the driver is aware that the load is blind and that the driver has his blind BOL.
-
True
-
False
Correct Answer
A. TrueExplanation
When dispatching a blind load, it is important for the representative handling the call to ensure that the driver is informed about the load being blind and that the driver has the necessary blind Bill of Lading (BOL). This is crucial because blind loads require special handling and the driver needs to be aware of the specific instructions and requirements associated with them. By confirming that the driver is aware and has the blind BOL, the rep can ensure that the load is dispatched correctly and minimize any potential issues or delays.Rate this question:
-
- 5.
What does TONU stand for?
Correct Answer
Truck Ordered Not Used, Truck Order Not UsedExplanation
TONU stands for Truck Ordered Not Used or Truck Order Not Used. This acronym is commonly used in the transportation industry to indicate that a truck that was requested or ordered for a specific task or job was not actually used. This could be due to various reasons such as changes in plans, cancellation of the job, or the truck not being required at the time. The term TONU helps in keeping track of unused resources and managing logistics efficiently.Rate this question:
- 6.
What does LTL stand for?
Correct Answer
Less than Truckload, Less than Truck LoadExplanation
LTL stands for Less than Truckload, which refers to a shipping method used for transporting relatively small freight that does not require a full truck. This method allows multiple shipments from different customers to be combined into a single truckload, resulting in cost savings and increased efficiency. The term "Less than Truck Load" is another way of expressing the same concept.Rate this question:
- 7.
A third party hired specifically to load or unload a trailer.
-
Comcheck
-
Driver
-
Lumper
-
Seal
Correct Answer
A. LumperExplanation
A lumper is a third party hired specifically to load or unload a trailer. They are responsible for efficiently and safely handling the cargo, ensuring that it is properly loaded or unloaded. Lumpers are often hired by trucking companies or warehouses to assist with the physical labor involved in the loading and unloading process. They help to streamline operations and ensure that the cargo is handled with care.Rate this question:
-
- 8.
What is the preferred trailer type for a paper load?
-
Dry Van
-
Refrigerated Van
-
Flatbed
-
None of the above
Correct Answer
A. Dry VanExplanation
A dry van is the preferred trailer type for a paper load because it provides a secure and weatherproof environment for transporting paper. Paper is sensitive to moisture and humidity, so a dry van ensures that the paper remains dry and in good condition during transportation. Additionally, a dry van offers protection against dust and other contaminants that could damage the paper. Therefore, a dry van is the most suitable trailer type for transporting paper loads.Rate this question:
-
- 9.
What year was Coyote founded?
Correct Answer
2006Explanation
Coyote was founded in 2006.Rate this question:
- 10.
What is the inside height of a high-cubed trailer with swing doors?
-
102"
-
108"
-
110"
-
120'
Correct Answer
A. 110"Explanation
The inside height of a high-cubed trailer with swing doors is 110".Rate this question:
-
- 11.
What is the industry standard abbreviation that is used when referencing Less than Truckload?
Correct Answer
LTLExplanation
LTL is the industry standard abbreviation for Less than Truckload. It is commonly used when referencing shipments that do not require a full truck to transport the goods. LTL shipments are typically smaller in size and are combined with other shipments to fill the truck. Using the abbreviation LTL makes it easier and more efficient to communicate and reference these types of shipments within the industry.Rate this question:
- 12.
Refrigerated Vans are lighter than standard Dry Vans.
-
True
-
False
Correct Answer
A. FalseExplanation
Reefers are heaver than Vans because they have a refrigeration unit and an extra fuel tank to run the cooling unit.Rate this question:
-
- 13.
Paperwork signed by the consignee and sent to Coyote to prove that the load was delivered is referred to as the:
-
Bill of Lading (BOL)
-
Proof of Delivery (POD)
-
Comcheck
-
Seal
Correct Answer
A. Proof of Delivery (POD)Explanation
Proof of Delivery (POD) is the correct answer because it is the paperwork signed by the consignee and sent to Coyote to prove that the load was delivered. The POD serves as evidence that the shipment has been successfully received by the consignee and can be used for various purposes such as billing and resolving any disputes regarding the delivery. The Bill of Lading (BOL) is a separate document that provides details about the shipment and serves as a contract between the shipper and the carrier. Comcheck is a form of payment used in the transportation industry, and a seal is a device used to secure a trailer or container.Rate this question:
-
- 14.
This picture shows a trailer with which type of doors?
-
Swing Doors
-
Roll Doors
-
The type of doors cannot be determined by this photo
Correct Answer
A. Swing DoorsExplanation
The correct answer is Swing Doors. This can be determined by looking at the picture, where the doors of the trailer are shown swinging open.Rate this question:
-
- 15.
What document must be dropped in the docs tab before a fuel advance express code can be given to a carrier?
Correct Answer
BOL , Bill of lading, customer confirmation emailExplanation
We need proof that the load has been delivered. A BOL or email from the shipper or customer rep confirming that load has been picked up.Rate this question:
- 16.
What is the load number from 5/6/2011 that correlates to pick up number 1525576?
Correct Answer
802570Explanation
PU#'s can be repeated so always confirm the dateRate this question:
- 17.
Translate to military time: 9:00 AM
-
09:00
-
21:00
-
10:00
-
22:00
Correct Answer
A. 09:00Explanation
The given time is already in military time format, with the hour value of 09:00 representing 9:00 AM. Therefore, the correct answer is 09:00.Rate this question:
-
- 18.
Translate to military time: 2:00 PM
-
02:00
-
04:00
-
12:00
-
14:00
Correct Answer
A. 14:00Explanation
The given question asks for the translation of 2:00 PM into military time. In military time, the hours are represented from 00 to 23, with 00 being midnight and 12 being noon. The correct translation of 2:00 PM into military time is 14:00, where 14 represents 2 PM in the afternoon.Rate this question:
-
- 19.
Translate to military time: 11:00 PM
-
11:00
-
21:00
-
22:00
-
23:00
Correct Answer
A. 23:00Explanation
The given time, 11:00 PM, is in the 12-hour clock format. To convert it to military time (24-hour clock format), we add 12 hours to the given time. Therefore, 11:00 PM becomes 23:00 in military time.Rate this question:
-
- 20.
Elizabeth, NJ is a major shipping hub for which of Coyote’s customers?
-
Aldi
-
Heineken (HUSA)
-
Coca-Cola
-
Motts
Correct Answer
A. Heineken (HUSA)Explanation
Elizabeth, NJ is a major shipping hub for Heineken (HUSA) because it is a convenient location for the distribution of their products. Being a major shipping hub means that Elizabeth, NJ has efficient transportation infrastructure and access to major highways and ports, making it an ideal location for shipping and logistics operations. Heineken (HUSA) can benefit from using Elizabeth, NJ as a shipping hub to efficiently distribute their products to various locations.Rate this question:
-
- 21.
Which product would most likely require the trailer type displayed above?
-
Paper
-
Ice Cream
-
Baled plastic
-
Lumber
Correct Answer
A. Ice CreamExplanation
The trailer type displayed above appears to be a refrigerated trailer, commonly known as a "reefer" trailer. This type of trailer is designed to maintain a specific temperature and is often used for transporting perishable goods, such as food items that require refrigeration, like ice cream. Therefore, ice cream would most likely require the trailer type displayed above to ensure it stays frozen and does not spoil during transportation.Rate this question:
-
- 22.
How do you handle a driver asking to be removed from our texting program?
-
Unclick the text box
-
E-mail [email protected] with the load number and ask to remove the driver.
-
Tell the driver that he will have to deliver the load before we can stop sending texts
Explanation
To handle a driver asking to be removed from the texting program, the suggested solution is to email [email protected] with the load number and request the removal of the driver. This method allows for direct communication with the relevant department responsible for managing the texting program and ensures that the driver's request is properly addressed and processed. It is a professional and efficient way to handle the situation and meet the driver's request.Rate this question:
-
- 23.
When running late to work who should you notify?
-
Jeff Silver
-
Your Team Lead
-
No one. Just arrive when you are able
-
Whitney Phillips
Correct Answer
A. Your Team LeadExplanation
When running late to work, it is important to notify your team lead. This is because your team lead is responsible for managing and coordinating the work of the team. By informing your team lead about your lateness, they can make any necessary adjustments to the team's schedule or workload. This ensures that the team's productivity is not affected and allows for effective communication within the team.Rate this question:
-
- 24.
Booking calls can be handled 24/7 365
-
True
-
False
Correct Answer
A. FalseExplanation
Carrier reps can only book loads during normal business hoursRate this question:
-
- 25.
Translate to military time: 4:00 PM
-
09:00
-
16:00
-
10:00
-
22:00
Correct Answer
A. 16:00Explanation
The given question asks to translate the time 4:00 PM into military time. Military time follows a 24-hour clock system, where 00:00 represents midnight and 12:00 represents noon. In this system, 4:00 PM would be equivalent to 16:00, as it is 4 hours after noon. Therefore, the correct answer is 16:00.Rate this question:
-
- 26.
When a driver calls to provide a location update- A driver tracking note with an Action of "Check Call" is used.
-
True
-
False
Correct Answer
A. TrueExplanation
Check call- used for all things outside of a load progress (I.e location update). an Action labeled "Tracking call" is only used when reporting the 2nd No Contact attemptRate this question:
-
- 27.
DS3 is the team which handles all-
-
Fuel Advances
-
Processing of liquor permits
-
Specialized Enterprise Loads
-
Office cultural events
Correct Answer
A. Specialized Enterprise LoadsExplanation
DS3 is the team responsible for handling specialized enterprise loads. This means that they are in charge of managing and processing specific types of workloads that are unique to the enterprise. This could include tasks such as handling large-scale data processing, managing complex systems or applications, or handling specialized projects that require specific expertise. The other options mentioned, such as fuel advances, processing liquor permits, and office cultural events, are not related to specialized enterprise loads and therefore are not the correct answer.Rate this question:
-
- 28.
When making notation regarding a lumper request- what should you set ncbt to?
-
6hrs
-
15mins
-
1hr
-
30mins
Correct Answer
A. 1hrExplanation
correct answer is 1hrRate this question:
-
- 29.
When a driver or dispatcher communicates they will likely arrive LATE to a facility you must create a Late Incident.
-
True
-
False
Correct Answer
A. FalseExplanation
You will need to manually create a tracking note with an action labeled "Late PU" or "Late Del", select the associated stop from the drop-down menu, and click the "Email Reps" buttonRate this question:
-
- 30.
What can you do to fill potential awkward silence during a call? Select all that apply.
-
Small Talk
-
Mute the phone so he doesn't hear you
-
Narrate the steps you are taking
-
Place driver on hold
Correct Answer(s)
A. Small Talk
A. Narrate the steps you are takingExplanation
To fill potential awkward silence during a call, small talk can be used to engage in casual conversation and maintain a friendly atmosphere. Narrating the steps you are taking can help keep the conversation flowing and provide updates on what you are doing.Rate this question:
-
- 31.
Which response best embodies Empathy?
-
"It's not my fault you had to wait at a cons for 3hrs!"
-
"I'd be frustrated, too, if that happened to me".
-
"you're going to be late to a shipper? Sucks to be you, bud"
-
"sir can you hold on, I need to finish talking to one of my co-workers?"
Correct Answer
A. "I'd be frustrated, too, if that happened to me".Explanation
The selected response demonstrates empathy because it shows understanding and validation of the other person's feelings. By saying "I'd be frustrated, too, if that happened to me," the person is acknowledging the other person's frustration and expressing empathy by putting themselves in their shoes. This response shows a level of compassion and concern for the other person's experience.Rate this question:
-
- 32.
As a Driver Services Representative, what is your #1 priority when engaged in a call?
-
Checking my personal e-mail account
-
Getting the caller off the phone
-
Providing great customer service
-
Barking fellow employees about your plans on Friday
Correct Answer
A. Providing great customer serviceExplanation
The #1 priority for a Driver Services Representative when engaged in a call is to provide great customer service. This means actively listening to the caller's concerns, addressing their needs and questions, and ensuring their satisfaction with the service provided. It involves being polite, professional, and helpful throughout the conversation, and going above and beyond to assist the customer in any way possible. By prioritizing customer service, the representative can enhance the overall experience for the caller and maintain a positive reputation for the company.Rate this question:
-
- 33.
Which of the following best decsribes a backhaul?
-
A carrier leaving his home base
-
A carrier returning to his home base
-
A carrier returning home empty
-
An outbound load
Correct Answer
A. A carrier returning to his home baseExplanation
A backhaul refers to a carrier returning to their home base. This means that after delivering a load to its destination, the carrier is coming back to their starting point or home base. It does not necessarily mean that the carrier is returning home empty or carrying an outbound load.Rate this question:
-
- 34.
Tractors are often referred to as:
-
Trailers
-
Reefers
-
Flatbeds
-
Trucks
Correct Answer
A. TrucksExplanation
Tractors are often referred to as "trucks" because they are commonly used to pull trailers and transport goods. While trailers, reefers, and flatbeds are all types of trucks, the term "trucks" is a more general term that encompasses all types of vehicles used for transportation.Rate this question:
-
- 35.
If it is 13:00 in Chicago, what time is it in Washington (state)?
-
10:00
-
11:00
-
14:00
-
15:00
Correct Answer
A. 11:00Explanation
Chicago is in the Central Time Zone, while Washington state is in the Pacific Time Zone. There is a 2-hour time difference between these two time zones. Therefore, if it is 13:00 in Chicago, it would be 11:00 in Washington state.Rate this question:
-
- 36.
Dry Vans usually have a wooden floor.
-
True
-
False
Correct Answer
A. TrueExplanation
Dry Vans usually have a wooden floor. This statement is true because dry vans, which are enclosed trailers used for transporting goods, typically have wooden floors. The wooden floors are durable and provide a stable surface for loading and unloading cargo. They are also easier to repair or replace if damaged compared to other flooring materials. Therefore, it is common for dry vans to be equipped with wooden floors.Rate this question:
-
- 37.
According to the Hours of Service (HOS) regulation, drivers may be on duty for up to ______ hours (driving a maxiumum of ________ hours) followed by _______ hours off duty.
-
14, 10, 10
-
12, 12, 10
-
14, 10, 11
-
14, 11, 10
Correct Answer
A. 14, 11, 10Explanation
According to the Hours of Service (HOS) regulation, drivers may be on duty for up to 14 hours (driving a maximum of 11 hours) followed by 10 hours off duty.Rate this question:
-
- 38.
This picture shows the interior of a Dry Van.
-
True
-
False
Correct Answer
A. TrueExplanation
The given answer, "True," is correct because the picture clearly shows the interior of a Dry Van.Rate this question:
-
- 39.
The Chief Operating Officer (COO) at Coyote is Jim Sharman.
-
True
-
False
Correct Answer
A. TrueExplanation
The given statement states that the Chief Operating Officer (COO) at Coyote is Jim Sharman. Since there is no information provided to contradict this statement, we can assume that it is true. Therefore, the correct answer is true.Rate this question:
-
- 40.
Which of the following modes of transportation does Coyote Logistics currently offer to our customers? (Check all the apply)
-
Truck Load
-
Intermodal (IMDL)
-
Ocean
-
Air
-
Less than Truckload (LTL)
Correct Answer(s)
A. Truck Load
A. Intermodal (IMDL)
A. Less than Truckload (LTL)Explanation
Coyote Logistics currently offers Truck Load, Intermodal (IMDL), and Less than Truckload (LTL) as modes of transportation to their customers. This means that they provide services for transporting goods by truck, a combination of truck and rail, and for smaller shipments that do not require a full truckload.Rate this question:
-
- 41.
Traveling between states is referred to as:
-
Interstate
-
Intrastate
-
A Road Trip
Correct Answer
A. InterstateExplanation
Traveling between states is referred to as "Interstate" because the term "interstate" specifically refers to travel or transportation that occurs between different states. It is used to describe activities such as driving on interstate highways, flying between states, or taking a train or bus across state lines. This term is commonly used in the United States to differentiate between travel within a single state (intrastate) and travel that crosses state boundaries.Rate this question:
-
- 42.
Refrigerated Vans usually have wooden floors.
-
True
-
False
Correct Answer
A. FalseExplanation
The floors and walls of reefers are made of fiberglass or aluminum for insulation purposes.Rate this question:
-
- 43.
The Customer Sales rep on load number 821442 is:
-
Allison Behrle
-
Ashley Herpich
-
Matt Muntzenberger
-
Leslie Johnson
Correct Answer
A. Leslie JohnsonExplanation
Ops on top, Sales on bottomRate this question:
-
- 44.
The consignee for load number 821442 has the following open facility hours on 5/18:
-
14:30
-
17:00
-
9:00-23:00
-
8:00-18:00
Correct Answer
A. 8:00-18:00Explanation
The consignee for load number 821442 has open facility hours from 8:00 to 18:00 on 5/18.Rate this question:
-
- 45.
What is being used to secure the freight in this trailer?
-
E Tracks
-
Load Straps
-
Load Locks
-
Bulkhead
Correct Answer
A. Load LocksExplanation
Load locks are being used to secure the freight in this trailer. Load locks are adjustable bars that are placed horizontally between the walls of the trailer and are used to prevent the cargo from shifting during transportation. They provide stability and help to distribute the weight evenly, ensuring that the freight remains secure and intact during transit.Rate this question:
-
- 46.
Check all of the statements that are TRUE in regards to Coyote Logistics.
-
Coyote Logistics is a non-asset based third-party logistics company
-
The majority of Coyote's current business focuses on over-the-road (OTR) freight
-
Coyote Logistics was founded in 1981
-
Coyote's internal software system is called BAZOOKA
-
Coyote's 24/7 Driver Services department can be reached at 877.622.9863
Correct Answer(s)
A. Coyote Logistics is a non-asset based third-party logistics company
A. The majority of Coyote's current business focuses on over-the-road (OTR) freight
A. Coyote's internal software system is called BAZOOKAExplanation
Coyote Logistics is a non-asset based third-party logistics company, meaning that they do not own their own transportation vehicles or warehouses. The majority of Coyote's current business focuses on over-the-road (OTR) freight, which refers to the transportation of goods by trucks over long distances. Coyote's internal software system is called BAZOOKA, which is likely used for managing and tracking logistics operations.Rate this question:
-
- 47.
The front axle in this diagram is the:
-
Trailer Axle
-
Drive Axle
-
Steer Axle
Correct Answer
A. Steer AxleExplanation
The front axle in this diagram is referred to as the "steer axle" because it is responsible for steering the vehicle. The steer axle is typically located at the front of the vehicle and is connected to the steering mechanism, allowing the driver to control the direction of the vehicle.Rate this question:
-
- 48.
If a Coyote has an issue with his computer, which email address should he/she email?
Explanation
The correct answer is [email protected] because the email address suggests that it is the help desk or service desk specifically for computer-related issues. The other email addresses do not specifically indicate that they are for computer support, so they are less likely to be the appropriate contact for the Coyote's computer problem.Rate this question:
- 49.
Do you attach [email protected] to incident emails that involve accessorial charges?
-
Yes; the department needs to know to request the money from the customer in a timely manner.
-
No; the incident automatically will add [email protected] to the email notification created in Bazooka.
Correct Answer
A. No; the incident automatically will add [email protected] to the email notification created in Bazooka.Explanation
The accessorial team is added to the customer file and will therefore receive all incident updates.Rate this question:
-
.png "This picture shows the interior of a Dry Van.")
.gif "The front axle in this diagram is the:")
Quiz Review Timeline (Updated): Mar 20, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
-
Current Version
-
Mar 20, 2023Quiz Edited by
ProProfs Editorial Team -
Oct 18, 2011Quiz Created by
CoyoteTrainer
Back to top