Initial Parent Phone Call Training Quiz

The statement suggests that during initial training, role-playing common scenarios for the initial parent phone call is expected. This indicates that the statement is true.

The correct answer is "Hours of operation" because the other options mentioned, such as "Fast results," "Hand-picked tutors through our Z! Tutor Match process," and "School-based curriculum," are all Club Z! Distinctions. Hours of operation is not a distinction but rather a logistical detail about the operating hours of the Club Z! tutoring service.

To ensure accurate information is captured from the caller, it is best to repeat back important details such as the date and time of the appointment, accurate spelling of student names and street names, and other relevant details of the call. This helps to confirm that the information has been understood correctly and allows for any misunderstandings or errors to be corrected immediately. By repeating back important details, it ensures that accurate information is captured and reduces the chances of any mistakes or miscommunication.

All of the above can answer a Club Z! franchisee's business telephone line. The Area Director/Franchisee, Educational Specialists from the Club Z! Sales Support Center (SSC), and the Area Director's trained staff are all capable of answering the franchisee's business telephone line.

The goal is to achieve a 60-70% closing ratio.

Area Directors/Franchisees are expected to have copies of the initial parent phone call form on hand at their home office if they answer their own phones. This implies that the form is necessary for them to properly document and handle parent phone calls. By having the form readily available, they can efficiently gather and record important information during the initial conversation with parents. Therefore, the statement is true.

In the baseball diamond analogy, the "getting to know the caller" phase of the initial parent phone call is represented by 1st base. This is because 1st base is the starting point in baseball, where the runner begins their journey around the bases. Similarly, in the parent phone call, the "getting to know the caller" phase is the first step in establishing a connection and understanding the caller's needs before progressing further in the conversation.

During 2nd base, we identify the emotional hot buttons that the parent needs addressed.

The initial parent phone call form is designed to be a guide, giving you prompts for questions to ask the parent. Remember to engage in open-ended dialogue with the parent to find out their academic needs.

An emotional "hot button" is any concern which is expressed to us by the parent. Our job is to reassure them that they've called the right place, and to apply an appropriate Club Z! Distinction to address each of their concerns.