Initial Parent Phone Call Training Quiz

10 Questions | Total Attempts: 211

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Telephone Quizzes & Trivia

Please complete this quiz after you have watched both parts 1 and 2 of the Initial Parent Phone Call Training videos.


Questions and Answers
  • 1. 
    Which of the following is NOT a Club Z! Distinction?
    • A. 

      Fast results

    • B. 

      Hand picked tutors through our Z! Tutor Match process

    • C. 

      Hours of operation

    • D. 

      School-based curriculum

  • 2. 
    Who can answer a Club Z! franchisee's business telephone line?
    • A. 

      The Area Director/Franchisee

    • B. 

      Educational Specialists from the Club Z! Sales Support Center (SSC)

    • C. 

      The Area Director's trained staff

    • D. 

      All of the above

  • 3. 
    What percentage of incoming parent phone calls, AT MINIMUM, should result in an in-home consultation?
    • A. 

      30%

    • B. 

      40%

    • C. 

      50%

    • D. 

      60%

  • 4. 
    Area Directors/Franchisees that answer their own phones are expected to have copies of the initial parent phone call form on hand at their home office.
    • A. 

      True

    • B. 

      False

  • 5. 
    Using the baseball diamond analogy, which base represents the "getting to know the caller" phase of the initial parent phone call?
    • A. 

      1st base

    • B. 

      2nd base

    • C. 

      3rd base

    • D. 

      Home run

  • 6. 
    Using the baseball diamond analogy, 3rd base is where we can begin to apply Club Z! Distinctions
    • A. 

      True

    • B. 

      False

  • 7. 
    The initial parent phone call form is designed to be a script and read word for word.
    • A. 

      True

    • B. 

      False

  • 8. 
    Which of the following are possible emotional "hot buttons" identified during 2nd base of the call (using the baseball diamond analogy)?
    • A. 

      The student is struggling to connect with the classroom teacher.

    • B. 

      The student becomes easily distracted in the classroom.

    • C. 

      Mom or dad can't seem to help the student with homework assignments.

    • D. 

      All of the above.

  • 9. 
    I (and anyone who attends initial training) will be expected to role play common scenarios for the initial parent phone call.
    • A. 

      True

    • B. 

      False

  • 10. 
    The best way to ensure that you have captured accurate information from the caller is to...
    • A. 

      Ask them to repeat themselves several times during the call.

    • B. 

      Take limited notes.

    • C. 

      Repeat back important details such as the date and time of the appointment, accurate spelling of student names and street names, and other relevant details of the call.

    • D. 

      Nothing. It is not important to capture accurate information.

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