Please complete this quiz after you have watched both parts 1 and 2 of the Initial Parent Phone Call Training videos.
The Area Director/Franchisee
Educational Specialists from the Club Z! Sales Support Center (SSC)
The Area Director's trained staff
All of the above
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30%
40%
50%
60%
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True
False
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1st base
2nd base
3rd base
Home run
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True
False
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True
False
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The student is struggling to connect with the classroom teacher.
The student becomes easily distracted in the classroom.
Mom or dad can't seem to help the student with homework assignments.
All of the above.
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True
False
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Ask them to repeat themselves several times during the call.
Take limited notes.
Repeat back important details such as the date and time of the appointment, accurate spelling of student names and street names, and other relevant details of the call.
Nothing. It is not important to capture accurate information.
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