Initial Parent Phone Call Training Quiz

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| By Mucas
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Quizzes Created: 17 | Total Attempts: 6,963
| Attempts: 359
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  • 1/10 Questions

    Which of the following is NOT a Club Z! Distinction?

    • Fast results
    • Hand picked tutors through our Z! Tutor Match process
    • Hours of operation
    • School-based curriculum
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About This Quiz

Please complete this quiz after you have watched both parts 1 and 2 of the Initial Parent Phone Call Training videos.

Initial Parent Phone Call Training Quiz - Quiz

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  • 2. 

    Who can answer a Club Z! franchisee's business telephone line?

    • The Area Director/Franchisee

    • Educational Specialists from the Club Z! Sales Support Center (SSC)

    • The Area Director's trained staff

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    All of the above can answer a Club Z! franchisee's business telephone line. The Area Director/Franchisee, Educational Specialists from the Club Z! Sales Support Center (SSC), and the Area Director's trained staff are all capable of answering the franchisee's business telephone line.

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  • 3. 

    What percentage of incoming parent phone calls, AT MINIMUM, should result in an in-home consultation?

    • 30%

    • 40%

    • 50%

    • 60%

    Correct Answer
    A. 50%
    Explanation
    The goal is to achieve a 60-70% closing ratio.

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  • 4. 

    Area Directors/Franchisees that answer their own phones are expected to have copies of the initial parent phone call form on hand at their home office.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Area Directors/Franchisees are expected to have copies of the initial parent phone call form on hand at their home office if they answer their own phones. This implies that the form is necessary for them to properly document and handle parent phone calls. By having the form readily available, they can efficiently gather and record important information during the initial conversation with parents. Therefore, the statement is true.

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  • 5. 

    Using the baseball diamond analogy, which base represents the "getting to know the caller" phase of the initial parent phone call?

    • 1st base

    • 2nd base

    • 3rd base

    • Home run

    Correct Answer
    A. 1st base
    Explanation
    In the baseball diamond analogy, the "getting to know the caller" phase of the initial parent phone call is represented by 1st base. This is because 1st base is the starting point in baseball, where the runner begins their journey around the bases. Similarly, in the parent phone call, the "getting to know the caller" phase is the first step in establishing a connection and understanding the caller's needs before progressing further in the conversation.

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  • 6. 

    Using the baseball diamond analogy, 3rd base is where we can begin to apply Club Z! Distinctions

    • True

    • False

    Correct Answer
    A. True
    Explanation
    During 2nd base, we identify the emotional hot buttons that the parent needs addressed.

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  • 7. 

    The initial parent phone call form is designed to be a script and read word for word.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The initial parent phone call form is designed to be a guide, giving you prompts for questions to ask the parent. Remember to engage in open-ended dialogue with the parent to find out their academic needs.

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  • 8. 

    Which of the following are possible emotional "hot buttons" identified during 2nd base of the call (using the baseball diamond analogy)?

    • The student is struggling to connect with the classroom teacher.

    • The student becomes easily distracted in the classroom.

    • Mom or dad can't seem to help the student with homework assignments.

    • All of the above.

    Correct Answer
    A. All of the above.
    Explanation
    An emotional "hot button" is any concern which is expressed to us by the parent. Our job is to reassure them that they've called the right place, and to apply an appropriate Club Z! Distinction to address each of their concerns.

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  • 9. 

    I (and anyone who attends initial training) will be expected to role play common scenarios for the initial parent phone call.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement suggests that during initial training, role-playing common scenarios for the initial parent phone call is expected. This indicates that the statement is true.

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  • 10. 

    The best way to ensure that you have captured accurate information from the caller is to...

    • Ask them to repeat themselves several times during the call.

    • Take limited notes.

    • Repeat back important details such as the date and time of the appointment, accurate spelling of student names and street names, and other relevant details of the call.

    • Nothing. It is not important to capture accurate information.

    Correct Answer
    A. Repeat back important details such as the date and time of the appointment, accurate spelling of student names and street names, and other relevant details of the call.
    Explanation
    To ensure accurate information is captured from the caller, it is best to repeat back important details such as the date and time of the appointment, accurate spelling of student names and street names, and other relevant details of the call. This helps to confirm that the information has been understood correctly and allows for any misunderstandings or errors to be corrected immediately. By repeating back important details, it ensures that accurate information is captured and reduces the chances of any mistakes or miscommunication.

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Quiz Review Timeline (Updated): Sep 26, 2024 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Sep 26, 2024
    Quiz Edited by
    ProProfs Editorial Team
  • Jan 07, 2014
    Quiz Created by
    Mucas
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