Austin Day 1 Assessment
10 Questions
| Attempts: 96
Day 1
Questions and Answers
- 1.Which of the following are message types that LH360 offers to help dental offices communicate with their patients? Select all that apply.
- A.
Emails
- B.
Text Messages
- C.
Automated Phone Calls
- D.
Letters
- E.
Postcards
- 2.Which of the following is NOT a key benefit of using LH360 with a client's PMS?
- A.
Decreases patient fall-off
- B.
Decreases broken appointments
- C.
Reduces front office work load
- D.
All of the above are key benefits
- 3.How often does LH360 extract data from the client’s PMS?
- A.
Once daily
- B.
Every 10 minutes
- C.
Every 2 hours
- D.
Every other day
- 4.Lighthouse is HIPAA-compliant and included by the Act as a “Business Associate.”
- A.
True
- B.
False
- 5.Patients ON RECALL are those who will be coming in for cleanings or check-ups at regular intervals.
- A.
True
- B.
False
- 6.What are key features of the LH360 Online Appointment Book?
- A.
Color coding to easily differentiate appointment types
- B.
Ability to confirm appointments
- C.
Showcases schedule history
- D.
Can act as backup to PMS
- E.
All of the above
- 7.What "from" email address will you use for sending out any Lighthouse emails?
- A.
- B.
- C.
- D.
Both A & C
- 8.The texting rule based on FCC regulation does NOT apply to:
- A.
Appointment related notices
- B.
Marketing materials
- C.
Both A and B
- D.
None of the above
- 9.Any Lighthouse call should show in Zeacom as either "LH Main" or "LH Medical"?
- A.
True
- B.
False
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