Austin Day 1 Assessment

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Austin Day 1 Assessment - Quiz


Day 1


Questions and Answers
  • 1. 

    Which of the following is NOT a key benefit of using LH360 with a client's PMS?

    • A.

      Decreases patient fall-off

    • B.

      Decreases broken appointments

    • C.

      Reduces front office work load

    • D.

      All of the above are key benefits

    Correct Answer
    D. All of the above are key benefits
    Explanation
    The given answer states that all of the options mentioned are key benefits of using LH360 with a client's PMS. This means that LH360 helps in decreasing patient fall-off, decreasing broken appointments, and reducing the front office workload. Therefore, there is no option that is NOT a key benefit of using LH360 with a client's PMS.

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  • 2. 

    How often does LH360 extract data from the client’s PMS?

    • A.

      Once daily

    • B.

      Every 10 minutes

    • C.

      Every 2 hours

    • D.

      Every other day

    Correct Answer
    B. Every 10 minutes
    Explanation
    LH360 extracts data from the client's PMS every 10 minutes. This means that the extraction process occurs multiple times throughout the day, allowing for real-time updates and accurate information. Extracting data at such regular intervals ensures that the system is always up to date and provides the most current and relevant data for analysis and reporting purposes.

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  • 3. 

     Lighthouse is HIPAA-compliant and included by the Act as a “Business Associate.”

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Lighthouse is considered HIPAA-compliant because it is included in the Act as a "Business Associate." This means that Lighthouse has agreed to comply with all the necessary regulations and requirements outlined in HIPAA to protect the privacy and security of individuals' health information. As a result, Lighthouse is authorized to handle and process sensitive healthcare data in a manner that aligns with HIPAA standards.

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  • 4. 

    Patients ON RECALL are those who will be coming in for cleanings or check-ups at regular intervals.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement is true because patients on recall are indeed those who will be coming in for cleanings or check-ups at regular intervals. Recall appointments are scheduled to ensure that patients receive regular preventive care and maintain their oral health. These appointments are important for monitoring any changes or issues and providing necessary treatments or interventions. By scheduling recall appointments, healthcare providers can track and manage patients' oral health effectively.

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  • 5. 

    What are key features of the LH360 Online Appointment Book?

    • A.

      Color coding to easily differentiate appointment types

    • B.

      Ability to confirm appointments

    • C.

      Showcases schedule history

    • D.

      Can act as backup to PMS

    • E.

      All of the above

    Correct Answer
    E. All of the above
    Explanation
    The LH360 Online Appointment Book has several key features. One of these features is color coding, which allows users to easily differentiate between different types of appointments. Another feature is the ability to confirm appointments, which helps ensure that appointments are properly scheduled and attended. The LH360 Online Appointment Book also showcases schedule history, allowing users to review past appointments and track their scheduling patterns. Additionally, this appointment book can act as a backup to a Practice Management System (PMS), providing an extra layer of security and convenience. Therefore, the correct answer is "All of the above."

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  • 6. 

    Which of the following are message types that LH360 offers to help dental offices communicate with their patients? Select all that apply.

    • A.

      Emails

    • B.

      Text Messages

    • C.

      Automated Phone Calls

    • D.

      Letters

    • E.

      Postcards

    Correct Answer(s)
    A. Emails
    B. Text Messages
    C. Automated Phone Calls
    D. Letters
    E. Postcards
    Explanation
    LH360 offers multiple message types to help dental offices communicate with their patients. They provide options such as emails, text messages, automated phone calls, letters, and postcards. These different communication channels allow dental offices to reach out to their patients in various ways, ensuring effective and efficient communication. By offering a range of message types, LH360 enables dental offices to choose the most suitable method for their patients' preferences and needs.

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  • 7. 

    What "from" email address will you use for sending out any Lighthouse emails?

    Correct Answer
    D. Both A & C
    Explanation
    The correct answer is "Both A & C" because both [email protected] and [email protected] are valid "from" email addresses for sending out any Lighthouse emails.

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  • 8. 

    The texting rule based on FCC regulation does NOT apply to:

    • A.

      Appointment related notices

    • B.

      Marketing materials

    • C.

      Both A and B

    • D.

      None of the above

    Correct Answer
    A. Appointment related notices
    Explanation
    The texting rule based on FCC regulation does not apply to appointment related notices. This means that businesses or organizations are allowed to send text messages to individuals regarding their appointments without violating FCC regulations. This exemption allows for the efficient communication of important information related to appointments, such as reminders or changes.

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  • 9. 

    Any Lighthouse call should show in Zeacom as either "LH Main" or "LH Medical"?

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Any Lighthouse call should show in Zeacom as either "LH Main" or "LH Medical" because these are the designated names for Lighthouse calls in the Zeacom system. This indicates that the system is set up to categorize and display Lighthouse calls specifically under these names. Therefore, if a call is related to Lighthouse, it will be labeled as either "LH Main" or "LH Medical" in Zeacom.

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