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HDFS - Highly distrbuited file system
NFS
File compression
Map/Reduce
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CTI data from ACD, IVR and PBX
Transactional data from Billing systems and CRM
Interactions Content data from Text, Speech and Desktop analytics
Additional customer related data from external sources – like Social Media, etc. AAA
All of the above
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Volume
Variety
Value
Versatility
Velocity
Virtual
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NICE is a BigData player
NICE is using BigData technology to offer new solutions
NICE has nothing to do with BigData
NICE is going to offer 3rd party BigData solutions
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The new BigData technology from IBM
Project name for NICE BigData analytics platform
The Hadoop technology
Social BigData technology
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It is not distributed
It is cost effective
It can grow linearly
It is good for structured and unstructured data
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Data storage
Data processing by MapReduce
Data replication
Real Time BI
Data mining and exploration
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Structured and unstructured data
Voice Recording
Cloud ready
Real Time support
Customer Entity
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Accurate and automated contact reasoning
True customer identifier
Automatic pattern analysis
Sophisticated Repeat Contact Sequencing engines
Measurement down to the individual level
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Quiz Review Timeline (Updated): Dec 14, 2023 +
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