Nice Win Big Webinar - Big Data Capture Analysis
This is a short assessment that will help you to evaluate your understanding of the solution. Do note that you are only allowed to attempt this quiz ONCE and are required to complete it by Friday, 1 March, 11:59pm (+08:00GMT). Time limit is 45 minutes. The top scorers for this quiz stand a chance to win an attractive prize! GOOD LUCK!
- 1.What data is used in First Contact Resolution Solution?
- A.
CTI data from ACD, IVR and PBX
- B.
Transactional data from Billing systems and CRM
- C.
Interactions Content data from Text, Speech and Desktop analytics
- D.
Additional customer related data from external sources – like Social Media, etc. AAA
- E.
All of the above
- 2.What processing is done in First Contact Resolution Solution? (Multiple answers)
- A.
Accurate and automated contact reasoning
- B.
True customer identifier
- C.
Automatic pattern analysis
- D.
Sophisticated Repeat Contact Sequencing engines
- E.
Measurement down to the individual level
- 3.What are main characteristics of the Big Data Interaction HUB?
- A.
Structured and unstructured data
- B.
Voice Recording
- C.
Cloud ready
- D.
Real Time support
- E.
Customer Entity
- 4.What are BigData 4 V's? (Multiple answers)
- A.
Volume
- B.
Variety
- C.
Value
- D.
Versatility
- E.
Velocity
- F.
Virtual
- 5.Hadoop technology is based on two main elements: (multiple answers)
- A.
HDFS - Highly distrbuited file system
- B.
NFS
- C.
File compression
- D.
Map/Reduce
- 6.Hadoop can be used for: (Multiple answers)
- A.
Data storage
- B.
Data processing by MapReduce
- C.
Data replication
- D.
Real Time BI
- E.
Data mining and exploration
- 7.How NICE is using BigData
- A.
NICE is a BigData player
- B.
NICE is using BigData technology to offer new solutions
- C.
NICE has nothing to do with BigData
- D.
NICE is going to offer 3rd party BigData solutions
- 8.What is Ocean?
- A.
The new BigData technology from IBM
- B.
Project name for NICE BigData analytics platform
- C.
The Hadoop technology
- D.
Social BigData technology
- 9.The main reason for NICE strategic partnership with IBM is
- A.
IBM has a comprehnasive strategy for BigData
- B.
BigInsights - IBM Hadoop distribution
- C.
IBM's reputation with IT organizations
- D.
All of the above
- 10.The benefits of Hadoop over Relational DB are: (multiple answers)
- A.
It is not distributed
- B.
It is cost effective
- C.
It can grow linearly
- D.
It is good for structured and unstructured data
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