PKT 1 - Return Sep'16

Explanation
The answer is "No" because as an admin, while resetting a customer's password, you do not have the authority or capability to change their email id. Resetting the password is solely for the purpose of allowing the customer to regain access to their account, and does not involve any changes to their email id.

Explanation
The statement clearly states that customers who have an SBI credit card can purchase products from High voltage sale, while customers with an HDFC credit card cannot. Therefore, the correct answer is "No" because customers with HDFC credit cards cannot purchase products from High voltage sale.

Explanation
The customer will be asked to visit the service centre for the product under manufacturer warranty twice. This means that there will be two instances where the customer will need to bring the product to the service centre for repairs or maintenance within the warranty period. Since the product price is Rs 10000, it is likely that the manufacturer wants to ensure that the customer receives proper assistance and support for their high-value purchase.

Explanation
If the return for a product under manufacturer warranty is approved, the customer will be provided with a repair or replacement option. This means that if the product is found to be defective or not functioning properly, it will either be repaired to fix the issue or replaced with a new one. This ensures that the customer receives a working product and is satisfied with their purchase.

Explanation
The given statement is true because the customer received the wrong color of the product they ordered. Since the customer wanted a pink color but received white instead, it is reasonable to ask the customer to file a return for the product. This will allow the customer to return the incorrect item and receive the correct color they originally ordered.

Explanation
SBI Credit Cardholders under HVS (Sep'16) can avail a 5% cashback on their mode of payment. The given options for the mode of payment are debit card, credit card, EMI, and net banking. The correct answer, EMI, implies that if SBI Credit Cardholders choose to pay for their purchases in equated monthly installments, they will be eligible for the 5% cashback offer.

Explanation
If the customer contact number is not available while resetting the password from the admin panel, the system will enter the contact number available in the billing address. This suggests that the billing address is considered as a reliable source for retrieving the customer's contact number in such a situation.

Explanation
The cashback for eligible transactions in the High voltage sale will be credited to the customer's account on 7th Nov'16.

Explanation
The statement suggests that customers will be able to see the link to the file return in their "My Accounts" section when their order is in the Shipped stage, regardless of whether it is a COD or Prepaid order. Therefore, the correct answer is True.

Explanation
The correct answer is "only when MO asks for the undertaking." This means that the undertaking will only be asked for when the MO (Mail Operator) specifically requests it. It is not a requirement for all orders above a certain value or in all cases. The undertaking is likely a form or agreement that the customer needs to sign to confirm that they received an empty parcel.