PKT 1 - Return Sep'16
10 Questions
| Total Attempts: 49
.
Questions and Answers
- 1.Can we change customer's e-mail id from admin while resetting the password
- A.
Yes
- B.
No
- 2.Customers can only purchase product from High voltage sale if he has a SBI credit card. Customer holding credit card from HDFC will not be able to purchase product listed under HVS
- A.
Yes
- B.
No
- 3.We will ask customer atleast _____ to visit service centre for product under manufacture warranty. Product price - Rs 10000
- A.
Twice
- B.
Once
- C.
Thrice
- 4.If the return for a product under manufacture warranty is approved. We will provide customer
- A.
Repair/ Replacement
- B.
Replacement / refund
- C.
Only refund
- 5.Customer wanted to return product from lingerie category due to wrong color received - ordered for Pink and received white. We will ask customer to file the return
- A.
True
- B.
False
- 6.Under HVS ( Sep'16) SBI Credit Cardholders get 5% Cashback on Mode Of Payment
- A.
Debit card
- B.
Credit card
- C.
EMI
- D.
Netbanking
- 7.If the customer Contact# is not available while reseting the password from admin panel, we will enter the contact# available in
- A.
Shipping address
- B.
Billing address
- C.
Will leave it blank
- 8.Cashback for eligible transactions in High voltage sale will be credited to customers account on
- A.
7th Nov'16
- B.
9th Nov'16
- C.
7th Oct'16
- 9.Link to file return will be visible to customer in “My Accounts” section at Shipped stage for both COD & Prepaid orders
- A.
True
- B.
False
- 10.Customer has received empty parcel. Undertaking will be asked if :
- A.
Will be always asked
- B.
For order value above 1500
- C.
Only when MO asks for the undertaking
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