PKT 1 - Return Sep'16
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Can we change customer's e-mail id from admin while resetting the password
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Yes
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No
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About This Quiz
This quiz addresses policies on customer service procedures, including password resets, product purchases, returns, and warranty claims, focused on specific scenarios and customer interactions.
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- 2.
Customers can only purchase product from High voltage sale if he has a SBI credit card. Customer holding credit card from HDFC will not be able to purchase product listed under HVS
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Yes
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No
Correct Answer
A. NoExplanation
The statement clearly states that customers who have an SBI credit card can purchase products from High voltage sale, while customers with an HDFC credit card cannot. Therefore, the correct answer is "No" because customers with HDFC credit cards cannot purchase products from High voltage sale.Rate this question:
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- 3.
We will ask customer atleast _____ to visit service centre for product under manufacture warranty. Product price - Rs 10000
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Twice
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Once
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Thrice
Correct Answer
A. TwiceExplanation
The customer will be asked to visit the service centre for the product under manufacturer warranty twice. This means that there will be two instances where the customer will need to bring the product to the service centre for repairs or maintenance within the warranty period. Since the product price is Rs 10000, it is likely that the manufacturer wants to ensure that the customer receives proper assistance and support for their high-value purchase.Rate this question:
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- 4.
If the return for a product under manufacture warranty is approved. We will provide customer
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Repair/ Replacement
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Replacement / refund
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Only refund
Correct Answer
A. Repair/ ReplacementExplanation
If the return for a product under manufacturer warranty is approved, the customer will be provided with a repair or replacement option. This means that if the product is found to be defective or not functioning properly, it will either be repaired to fix the issue or replaced with a new one. This ensures that the customer receives a working product and is satisfied with their purchase.Rate this question:
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- 5.
Customer wanted to return product from lingerie category due to wrong color received - ordered for Pink and received white. We will ask customer to file the return
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True
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False
Correct Answer
A. TrueExplanation
The given statement is true because the customer received the wrong color of the product they ordered. Since the customer wanted a pink color but received white instead, it is reasonable to ask the customer to file a return for the product. This will allow the customer to return the incorrect item and receive the correct color they originally ordered.Rate this question:
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- 6.
Under HVS ( Sep'16) SBI Credit Cardholders get 5% Cashback on Mode Of Payment
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Debit card
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Credit card
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EMI
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Netbanking
Correct Answer
A. EMIExplanation
SBI Credit Cardholders under HVS (Sep'16) can avail a 5% cashback on their mode of payment. The given options for the mode of payment are debit card, credit card, EMI, and net banking. The correct answer, EMI, implies that if SBI Credit Cardholders choose to pay for their purchases in equated monthly installments, they will be eligible for the 5% cashback offer.Rate this question:
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- 7.
If the customer Contact# is not available while reseting the password from admin panel, we will enter the contact# available in
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Shipping address
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Billing address
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Will leave it blank
Correct Answer
A. Billing addressExplanation
If the customer contact number is not available while resetting the password from the admin panel, the system will enter the contact number available in the billing address. This suggests that the billing address is considered as a reliable source for retrieving the customer's contact number in such a situation.Rate this question:
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- 8.
Cashback for eligible transactions in High voltage sale will be credited to customers account on
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7th Nov'16
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9th Nov'16
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7th Oct'16
Correct Answer
A. 7th Nov'16Explanation
The cashback for eligible transactions in the High voltage sale will be credited to the customer's account on 7th Nov'16.Rate this question:
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- 9.
Link to file return will be visible to customer in “My Accounts” section at Shipped stage for both COD & Prepaid orders
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True
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False
Correct Answer
A. TrueExplanation
The statement suggests that customers will be able to see the link to the file return in their "My Accounts" section when their order is in the Shipped stage, regardless of whether it is a COD or Prepaid order. Therefore, the correct answer is True.Rate this question:
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- 10.
Customer has received empty parcel. Undertaking will be asked if :
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Will be always asked
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For order value above 1500
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Only when MO asks for the undertaking
Correct Answer
A. Only when MO asks for the undertakingExplanation
The correct answer is "only when MO asks for the undertaking." This means that the undertaking will only be asked for when the MO (Mail Operator) specifically requests it. It is not a requirement for all orders above a certain value or in all cases. The undertaking is likely a form or agreement that the customer needs to sign to confirm that they received an empty parcel.Rate this question:
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Quiz Review Timeline (Updated): Jun 13, 2024 +
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Current Version
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Jun 13, 2024Quiz Edited by
ProProfs Editorial Team -
Sep 08, 2016Quiz Created by
Vidushiaugust
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