PKT 1 - Return Sep'16

10 Questions | Total Attempts: 49

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PKT 1 - Return Sep

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Questions and Answers
  • 1. 
    Can we change customer's e-mail id from admin while resetting the password
    • A. 

      Yes

    • B. 

      No

  • 2. 
    Customers can only purchase product from High voltage sale if he has a SBI credit card. Customer holding credit card from HDFC will not be able to purchase product listed under HVS
    • A. 

      Yes

    • B. 

      No

  • 3. 
    We will ask customer atleast _____ to visit service centre for product under manufacture warranty. Product price - Rs 10000
    • A. 

      Twice

    • B. 

      Once

    • C. 

      Thrice

  • 4. 
    If the return for a product under manufacture warranty is approved. We will provide customer
    • A. 

      Repair/ Replacement

    • B. 

      Replacement / refund

    • C. 

      Only refund

  • 5. 
    Customer wanted to return product from lingerie category due to wrong color received - ordered for Pink and received white. We will ask customer to file the return
    • A. 

      True

    • B. 

      False

  • 6. 
    Under HVS ( Sep'16) SBI Credit Cardholders get 5% Cashback on Mode Of Payment
    • A. 

      Debit card

    • B. 

      Credit card

    • C. 

      EMI

    • D. 

      Netbanking

  • 7. 
    If the customer Contact# is not available while reseting the password from admin panel, we will enter the contact# available in
    • A. 

      Shipping address

    • B. 

      Billing address

    • C. 

      Will leave it blank

  • 8. 
    Cashback for eligible transactions in High voltage sale will be credited to customers account on
    • A. 

      7th Nov'16

    • B. 

      9th Nov'16

    • C. 

      7th Oct'16

  • 9. 
    Link to file return will be visible to customer in “My Accounts” section at Shipped stage for both COD & Prepaid orders
    • A. 

      True

    • B. 

      False

  • 10. 
    Customer has received empty parcel. Undertaking will be asked if :
    • A. 

      Will be always asked

    • B. 

      For order value above 1500

    • C. 

      Only when MO asks for the undertaking

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