Payment PKT - August
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TAT for NEFT?
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4 Days
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4hrs
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4 WD
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None of the above
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The 'Payment PKT - August' quiz evaluates knowledge on NEFT timelines, mandatory data for bank transactions, refund processes, and customer service protocols related to banking transactions and credit card payments.
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- 2.
Is Bank Account Number mandatory to give if available
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Yes
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No
Correct Answer
A. YesExplanation
The bank account number is mandatory to give if available because it is a unique identifier for an individual's bank account. It is necessary for various banking transactions such as depositing and withdrawing funds, receiving salary or benefits, and making electronic transfers. Providing the bank account number ensures accurate and efficient processing of these transactions, reducing the risk of errors or delays. Additionally, the bank account number is often required for verification purposes and to ensure the security of the individual's financial information.Rate this question:
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- 3.
Order Number is mandatory to be mentioned if it’s not general query?
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Yes
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No
Correct Answer
A. YesExplanation
The order number is mandatory to be mentioned if it is not a general query because it helps in identifying and tracking specific orders. Without the order number, it would be difficult for the company or customer service representative to locate and address the specific order in question. Mentioning the order number ensures a more efficient and accurate resolution to the query or issue at hand.Rate this question:
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- 4.
If order refund processed date 22nd Aug and order purchase date was on 19th aug then in below statement which one is correct?
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Amount of Rs. XXX has been processed in your Net-Banking account that has been used against this order on 22nd Aug' 16.
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Amount of Rs. XXX has been processed in your Net-Banking account on 22nd Aug'16 .
Correct Answer
A. Amount of Rs. XXX has been processed in your Net-Banking account on 22nd Aug'16 .Explanation
The correct answer is "Amount of Rs. XXX has been processed in your Net-Banking account on 22nd Aug'16 ." This is because the statement mentions the specific date of when the amount was processed in the Net-Banking account, which is on 22nd Aug'16. The first statement incorrectly includes the information about the amount being used against the order, which is not mentioned in the original statement.Rate this question:
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- 5.
What all information is to be given in refund email in case payment was made through Credit card
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Credit Card Number, Refund Amount
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Credit Card Number, Refund Amount, Refund Processed Date
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Credit Card Number, Refund Amount, Refund Processed Date, Refund Mode
Correct Answer
A. Credit Card Number, Refund Amount, Refund Processed Date, Refund ModeExplanation
The refund email in case payment was made through Credit card should include the Credit Card Number, Refund Amount, Refund Processed Date, and Refund Mode. This information is necessary to ensure that the refund is processed correctly and to provide the customer with all the relevant details regarding their refund.Rate this question:
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- 6.
If any customer approaches for UTR ? what TAT we will share ?
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4 hours
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24-48 hours
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48 hours
Correct Answer
A. 48 hoursExplanation
The correct answer is 48 hours. This means that if a customer approaches for UTR (Unique Transaction Reference), the bank will share the required information within 48 hours. This time frame allows the bank enough time to process the request and provide the necessary details to the customer. It ensures that the customer receives the UTR in a reasonable amount of time, allowing them to track their transaction effectively.Rate this question:
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- 7.
Customer placed order by Credit card. Refund given in Clues bucks will not have any expiry date
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True
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120 days validity
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180 days validity
Correct Answer
A. 120 days validityExplanation
The correct answer is 120 days validity. This means that if a customer placed an order using a credit card and received a refund in Clues bucks, those Clues bucks will remain valid for a period of 120 days. This allows the customer to use the refund amount within that time frame without worrying about the Clues bucks expiring.Rate this question:
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- 8.
On which stage UTR gets generated?
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Processed
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Attempted
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Locked
Correct Answer
A. ProcessedExplanation
UTR (Unique Transaction Reference) gets generated at the "Processed" stage. This is the stage where the transaction has been successfully processed by the system. The UTR is a unique identifier assigned to each transaction to track and identify it throughout the payment process.Rate this question:
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- 9.
Locked stage will reflect in both COD and Prepaid orders
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True
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False
Correct Answer
A. FalseExplanation
The statement is false because a locked stage will only reflect in COD (Cash on Delivery) orders and not in prepaid orders. COD orders require payment upon delivery, so it is necessary to reflect the locked stage to ensure that the payment is collected before the order is processed. However, prepaid orders are already paid for in advance, so there is no need for a locked stage to be reflected.Rate this question:
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- 10.
Once the order processed do we share the TAT for NEFT transaction?
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Yes
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No
Correct Answer
A. NoExplanation
The answer is "No" because the question asks whether the TAT (Turnaround Time) for NEFT (National Electronic Funds Transfer) transactions is shared once the order is processed. The statement implies that the TAT is not shared after the order is processed.Rate this question:
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Quiz Review Timeline (Updated): May 17, 2023 +
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Current Version
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May 17, 2023Quiz Edited by
ProProfs Editorial Team -
Aug 31, 2016Quiz Created by
Vidushiaugust
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