3¢ off per gallon of gasoline
Exclusive store specials
All the above
Visit www.noco.com/ff and fill out the simple form
Dial the phone number on the back of the card
Send the card to the address that is printed on the back of the card
The store manager
Josette Puhl at 716-614-1200
The EZ-Pay Guest Service at 1-877-403-2222
Pre-paid Gift Cards
All Friends & Family members
Only new Friends and Family members
Friends and Family members with EZ-Pay
All Friends & Family members without EZ-Pay
Yes - the EZ Pay discount will change from 10¢ to 7¢ off per gallon. The first swipe, for being a friends and family member is 3¢ off per gallon, combined with EZ-Pay, the total is up to 10¢ off per gallon.
No - the EZ-Pay discount will remain the same, at 10¢ off per gallon. Combined with the 3¢ discount, customers will receive 13¢ off per gallon.
Give the customer a Friends and Family Club card, ask for their license, and scan it into the system.
Give the customer a Friends and Family Club card, hand them a Friends and Family overview (business card size), and instruct them to visit www.noco.com/ff to register their card and get 3¢ off per gallon
Hand the customer a Friends and Family overview, tell them to visit noco.com/ff to enroll, and let them know that a Friends and Family Club card will be mailed to them in the next few weeks
Have the customer fill out the paper enrollment form, scan a Friends and Family Club card, and hand them their card
True - all features will be available excluding the 3¢ off per gallon discount (requires registering card at noco.com/ff)
False - None of the card features will be activated until the customer goes online and enrolls the card.
Customers can see any NOCO Express associate and a gift card will be issued on the spot.
Customers can visit noco.com/ff and follow the prompts
Reward points are not redeemable
Show their card at the register and points are redeemable for cash
Yes, the customer will need a new Friends & Family card
No, the customer can keep their current card and simply visit www.noco.com/ff to upgrade to 3¢ off per gallon
Friends and Family members
All of the above
They begin making purchases in the store or at the pump
They go online and enroll their card at www.noco.com/ff
They have made $5 in NOCO Express store purchases
Customer can do it at the register
Once the customer has registered their card at noco.com/ff, they can visit www.noco.com/loyalty and follow the prompts in the EZ Pay section to enroll
Customer should call the EZ-Pay help line on the back of the card
Customer should contact their bank and provide them with their Friends and Family card number