Noco Loyalty Program Employee Quiz

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Noco Loyalty Program Employee Quiz - Quiz


Questions and Answers
  • 1. 

    Enter in your store number or location (use numbers only): Examples: 3, 204  

  • 2. 

    What are the main benefits of the NOCO Friends & Family Card?  

    • A.

      3¢ off per gallon of gasoline

    • B.

      Reward points

    • C.

      Exclusive store specials

    • D.

      Coffee Club

    • E.

      Contests

    • F.

      Coupons

    • G.

      All the above

    Correct Answer
    G. All the above
    Explanation
    All of these offers are benefits of the program.

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  • 3. 

    How would a customer upgrade their card or enroll their Friends & Family card to begin saving 3¢ per gallon? 

    • A.

      Visit www.noco.com/ff and fill out the simple form

    • B.

      Dial the phone number on the back of the card

    • C.

      Visit www.noco.com/upgrade

    • D.

      Send the card to the address that is printed on the back of the card

    Correct Answer
    A. Visit www.noco.com/ff and fill out the simple form
    Explanation
    Customers should visit www.noco.com/ff to complete the form.

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  • 4. 

    A customer can sign up for EZ-Pay by connecting their NOCO Friends and Family card to their checking account. 

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Customers can enroll in EZ-Pay by linking their checking account to their NOCO Friends and Family card

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  • 5. 

    A customer's EZ-Pay discount will not work at the pump or inside the store. Who should the customer be told to contact? 

    • A.

      The store manager

    • B.

      Josette Puhl at 716-614-1200

    • C.

      The EZ-Pay Guest Service at 1-877-403-2222

    • D.

      Visit www.noco.com/discount

    Correct Answer
    C. The EZ-Pay Guest Service at 1-877-403-2222
    Explanation
    The customer should be told to contact the EZ-Pay Guest Service at 1-877-403-2222 because they are the ones responsible for handling any issues or inquiries related to the EZ-Pay discount. The store manager may not have the necessary information or authority to address the problem, so it is best to direct the customer to the appropriate service provider.

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  • 6. 

    A customer earns __ points per dollar spent in the store and __ points per gallon of gasoline. 

    • A.

      20, 10

    • B.

      50, 5

    • C.

      30, 10

    • D.

      1, 2

    • E.

      5, 10

    Correct Answer
    A. 20, 10
    Explanation
    The customer earns 20 points per dollar spent in the store and 10 points per gallon of gasoline.

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  • 7. 

    Which of the following are NOT eligible for Rewards points? (Select all that apply). 

    • A.

      Beer

    • B.

      Money Orders

    • C.

      Cigarettes

    • D.

      Propane

    • E.

      Lottery/Lotto

    • F.

      Pre-paid Gift Cards

    Correct Answer(s)
    B. Money Orders
    E. Lottery/Lotto
    F. Pre-paid Gift Cards
    Explanation
    Beer, Cigarettes, and Propane are eligible for Rewards points. Money Orders, Lottery/Lotto, and Pre-paid Gift Cards are NOT eligible for Rewards points.

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  • 8. 

    Current NOCO Friends & Family club members with EZ-Pay will be automatically registered to receive 3¢ off per gallon. True or False? 

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    True - Current friends and family members with EZ-Pay will not have to register. All other members will be required to register in order to receive the 3¢ off gasoline discount.

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  • 9. 

    Who needs to register their card at www.noco.com/ff to receive the 3¢ off per gallon discount? 

    • A.

      All Friends & Family members

    • B.

      Only new Friends and Family members

    • C.

      Friends and Family members with EZ-Pay

    • D.

      All Friends & Family members without EZ-Pay

    Correct Answer
    D. All Friends & Family members without EZ-Pay
    Explanation
    All Friends & Family members without EZ-Pay need to register their card at www.noco.com/ff to receive the 3¢ off per gallon discount.

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  • 10. 

    Will the EZ Pay discount change? 

    • A.

      Yes - the EZ Pay discount will change from 10¢ to 7¢ off per gallon. The first swipe, for being a friends and family member is 3¢ off per gallon, combined with EZ-Pay, the total is up to 10¢ off per gallon.

    • B.

      No - the EZ-Pay discount will remain the same, at 10¢ off per gallon. Combined with the 3¢ discount, customers will receive 13¢ off per gallon.

    Correct Answer
    A. Yes - the EZ Pay discount will change from 10¢ to 7¢ off per gallon. The first swipe, for being a friends and family member is 3¢ off per gallon, combined with EZ-Pay, the total is up to 10¢ off per gallon.
    Explanation
    The correct answer is that the EZ Pay discount will change from 10¢ to 7¢ off per gallon. This is because the question states that the first swipe, for being a friends and family member, is 3¢ off per gallon. When combined with EZ-Pay, the total discount is up to 10¢ off per gallon. This implies that the discount will change from 10¢ to 7¢ off per gallon.

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  • 11. 

    What is the process in enrolling a customer in the Friends and Family Club?

    • A.

      Give the customer a Friends and Family Club card, ask for their license, and scan it into the system.

    • B.

      Give the customer a Friends and Family Club card, hand them a Friends and Family overview (business card size), and instruct them to visit www.noco.com/ff to register their card and get 3¢ off per gallon

    • C.

      Hand the customer a Friends and Family overview, tell them to visit noco.com/ff to enroll, and let them know that a Friends and Family Club card will be mailed to them in the next few weeks

    • D.

      Have the customer fill out the paper enrollment form, scan a Friends and Family Club card, and hand them their card

    Correct Answer
    B. Give the customer a Friends and Family Club card, hand them a Friends and Family overview (business card size), and instruct them to visit www.noco.com/ff to register their card and get 3¢ off per gallon
    Explanation
    The correct answer is to give the customer a Friends and Family Club card, hand them a Friends and Family overview (business card size), and instruct them to visit www.noco.com/ff to register their card and get 3¢ off per gallon. This process involves providing the customer with the necessary materials to enroll in the Friends and Family Club and directing them to the website where they can register their card and receive the discount.

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  • 12. 

    After a customer receives their new card from the cashier, they will be able to use it before registering at www.noco.com/ff. 

    • A.

      True - all features will be available excluding the 3¢ off per gallon discount (requires registering card at noco.com/ff)

    • B.

      False - None of the card features will be activated until the customer goes online and enrolls the card.

    Correct Answer
    A. True - all features will be available excluding the 3¢ off per gallon discount (requires registering card at noco.com/ff)
    Explanation
    The customer will be able to use all the features of the card immediately after receiving it from the cashier, except for the 3¢ off per gallon discount. To avail this discount, the customer needs to register the card at noco.com/ff. Therefore, the statement "True - all features will be available excluding the 3¢ off per gallon discount (requires registering card at noco.com/ff)" is correct.

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  • 13. 

    How does a customer redeem their reward points? 

    • A.

      Customers can see any NOCO Express associate and a gift card will be issued on the spot.

    • B.

      Customers can visit noco.com/ff and follow the prompts

    • C.

      Reward points are not redeemable

    • D.

      Show their card at the register and points are redeemable for cash

    Correct Answer
    A. Customers can see any NOCO Express associate and a gift card will be issued on the spot.
    Explanation
    Customers can redeem their reward points by seeing any NOCO Express associate and receiving a gift card on the spot.

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  • 14. 

    Does a current NOCO Friends & Family Club member need a new NOCO Friends and Family Card? 

    • A.

      Yes, the customer will need a new Friends & Family card

    • B.

      No, the customer can keep their current card and simply visit www.noco.com/ff to upgrade to 3¢ off per gallon

    Correct Answer
    B. No, the customer can keep their current card and simply visit www.noco.com/ff to upgrade to 3¢ off per gallon
    Explanation
    The correct answer states that a current NOCO Friends & Family Club member does not need a new NOCO Friends and Family Card. Instead, they can keep their current card and upgrade to 3¢ off per gallon by visiting the website www.noco.com/ff. This implies that the customer does not have to go through the hassle of obtaining a new card and can simply upgrade their existing one to avail the benefits.

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  • 15. 

    Who is eligible to earn NOCO Friends and Family Reward points? 

    • A.

      AAA members

    • B.

      Friends and Family members

    • C.

      EZ-Pay members

    • D.

      All of the above

    Correct Answer
    D. All of the above
    Explanation
    The correct answer is "All of the above." This means that all AAA members, Friends and Family members, and EZ-Pay members are eligible to earn NOCO Friends and Family Reward points.

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  • 16. 

    A new NOCO Friends & Family member will begin earning reward points when...

    • A.

      They begin making purchases in the store or at the pump

    • B.

      They go online and enroll their card at www.noco.com/ff

    • C.

      They have made $5 in NOCO Express store purchases

    Correct Answer
    A. They begin making purchases in the store or at the pump
    Explanation
    A new NOCO Friends & Family member will begin earning reward points when they start making purchases in the store or at the pump.

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  • 17. 

    How does a customer enroll in EZ-Pay?

    • A.

      Customer can do it at the register

    • B.

      Once the customer has registered their card at noco.com/ff, they can visit www.noco.com/loyalty and follow the prompts in the EZ Pay section to enroll

    • C.

      Customer should call the EZ-Pay help line on the back of the card

    • D.

      Customer should contact their bank and provide them with their Friends and Family card number

    Correct Answer
    B. Once the customer has registered their card at noco.com/ff, they can visit www.noco.com/loyalty and follow the prompts in the EZ Pay section to enroll
    Explanation
    To enroll in EZ-Pay, the customer needs to first register their card at noco.com/ff. Once they have done this, they can then go to www.noco.com/loyalty and follow the prompts in the EZ Pay section to complete the enrollment process.

    Rate this question:

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