Noco Loyalty Program Employee Quiz
- 1.Enter in your store number or location (use numbers only): Examples: 3, 204
- 2.What are the main benefits of the NOCO Friends & Family Card?
- A.
3¢ off per gallon of gasoline
- B.
Reward points
- C.
Exclusive store specials
- D.
Coffee Club
- E.
Contests
- F.
Coupons
- G.
All the above
- 3.How would a customer upgrade their card or enroll their Friends & Family card to begin saving 3¢ per gallon?
- A.
Visit www.noco.com/ff and fill out the simple form
- B.
Dial the phone number on the back of the card
- C.
Visit www.noco.com/upgrade
- D.
Send the card to the address that is printed on the back of the card
- 4.A customer can sign up for EZ-Pay by connecting their NOCO Friends and Family card to their checking account.
- A.
True
- B.
False
- 5.A customer's EZ-Pay discount will not work at the pump or inside the store. Who should the customer be told to contact?
- A.
The store manager
- B.
Josette Puhl at 716-614-1200
- C.
The EZ-Pay Guest Service at 1-877-403-2222
- D.
Visit www.noco.com/discount
- 6.A customer earns __ points per dollar spent in the store and __ points per gallon of gasoline.
- A.
20, 10
- B.
50, 5
- C.
30, 10
- D.
1, 2
- E.
5, 10
- 7.Which of the following are NOT eligible for Rewards points? (Select all that apply).
- A.
Beer
- B.
Money Orders
- C.
Cigarettes
- D.
Propane
- E.
Lottery/Lotto
- F.
Pre-paid Gift Cards
- 8.Current NOCO Friends & Family club members with EZ-Pay will be automatically registered to receive 3¢ off per gallon. True or False?
- A.
True
- B.
False
- 9.Who needs to register their card at www.noco.com/ff to receive the 3¢ off per gallon discount?
- A.
All Friends & Family members
- B.
Only new Friends and Family members
- C.
Friends and Family members with EZ-Pay
- D.
All Friends & Family members without EZ-Pay
- 10.Will the EZ Pay discount change?
- A.
Yes - the EZ Pay discount will change from 10¢ to 7¢ off per gallon. The first swipe, for being a friends and family member is 3¢ off per gallon, combined with EZ-Pay, the total is up to 10¢ off per gallon.
- B.
No - the EZ-Pay discount will remain the same, at 10¢ off per gallon. Combined with the 3¢ discount, customers will receive 13¢ off per gallon.
- 11.What is the process in enrolling a customer in the Friends and Family Club?
- A.
Give the customer a Friends and Family Club card, ask for their license, and scan it into the system.
- B.
Give the customer a Friends and Family Club card, hand them a Friends and Family overview (business card size), and instruct them to visit www.noco.com/ff to register their card and get 3¢ off per gallon
- C.
Hand the customer a Friends and Family overview, tell them to visit noco.com/ff to enroll, and let them know that a Friends and Family Club card will be mailed to them in the next few weeks
- D.
Have the customer fill out the paper enrollment form, scan a Friends and Family Club card, and hand them their card
- 12.After a customer receives their new card from the cashier, they will be able to use it before registering at www.noco.com/ff.
- A.
True - all features will be available excluding the 3¢ off per gallon discount (requires registering card at noco.com/ff)
- B.
False - None of the card features will be activated until the customer goes online and enrolls the card.
- 13.How does a customer redeem their reward points?
- A.
Customers can see any NOCO Express associate and a gift card will be issued on the spot.
- B.
Customers can visit noco.com/ff and follow the prompts
- C.
Reward points are not redeemable
- D.
Show their card at the register and points are redeemable for cash
- 14.Does a current NOCO Friends & Family Club member need a new NOCO Friends and Family Card?
- A.
Yes, the customer will need a new Friends & Family card
- B.
No, the customer can keep their current card and simply visit www.noco.com/ff to upgrade to 3¢ off per gallon
- 15.Who is eligible to earn NOCO Friends and Family Reward points?
- A.
AAA members
- B.
Friends and Family members
- C.
EZ-Pay members
- D.
All of the above
- 16.A new NOCO Friends & Family member will begin earning reward points when...
- A.
They begin making purchases in the store or at the pump
- B.
They go online and enroll their card at www.noco.com/ff
- C.
They have made $5 in NOCO Express store purchases
- 17.How does a customer enroll in EZ-Pay?
- A.
Customer can do it at the register
- B.
Once the customer has registered their card at noco.com/ff, they can visit www.noco.com/loyalty and follow the prompts in the EZ Pay section to enroll
- C.
Customer should call the EZ-Pay help line on the back of the card
- D.
Customer should contact their bank and provide them with their Friends and Family card number
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