Noco Loyalty Program Employee Quiz

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1. How does a customer redeem their reward points? 

Explanation

Customers can redeem their reward points by seeing any NOCO Express associate and receiving a gift card on the spot.

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Noco Loyalty Program Employee Quiz - Quiz

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2. Does a current NOCO Friends & Family Club member need a new NOCO Friends and Family Card? 

Explanation

The correct answer states that a current NOCO Friends & Family Club member does not need a new NOCO Friends and Family Card. Instead, they can keep their current card and upgrade to 3¢ off per gallon by visiting the website www.noco.com/ff. This implies that the customer does not have to go through the hassle of obtaining a new card and can simply upgrade their existing one to avail the benefits.

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3. A customer can sign up for EZ-Pay by connecting their NOCO Friends and Family card to their checking account. 

Explanation

Customers can enroll in EZ-Pay by linking their checking account to their NOCO Friends and Family card

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4. Who is eligible to earn NOCO Friends and Family Reward points? 

Explanation

The correct answer is "All of the above." This means that all AAA members, Friends and Family members, and EZ-Pay members are eligible to earn NOCO Friends and Family Reward points.

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5. Will the EZ Pay discount change? 

Explanation

The correct answer is that the EZ Pay discount will change from 10¢ to 7¢ off per gallon. This is because the question states that the first swipe, for being a friends and family member, is 3¢ off per gallon. When combined with EZ-Pay, the total discount is up to 10¢ off per gallon. This implies that the discount will change from 10¢ to 7¢ off per gallon.

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6. How does a customer enroll in EZ-Pay?

Explanation

To enroll in EZ-Pay, the customer needs to first register their card at noco.com/ff. Once they have done this, they can then go to www.noco.com/loyalty and follow the prompts in the EZ Pay section to complete the enrollment process.

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7. A customer earns __ points per dollar spent in the store and __ points per gallon of gasoline. 

Explanation

The customer earns 20 points per dollar spent in the store and 10 points per gallon of gasoline.

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8. How would a customer upgrade their card or enroll their Friends & Family card to begin saving 3¢ per gallon? 

Explanation

Customers should visit www.noco.com/ff to complete the form.

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9. After a customer receives their new card from the cashier, they will be able to use it before registering at www.noco.com/ff. 

Explanation

The customer will be able to use all the features of the card immediately after receiving it from the cashier, except for the 3¢ off per gallon discount. To avail this discount, the customer needs to register the card at noco.com/ff. Therefore, the statement "True - all features will be available excluding the 3¢ off per gallon discount (requires registering card at noco.com/ff)" is correct.

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10. A new NOCO Friends & Family member will begin earning reward points when...

Explanation

A new NOCO Friends & Family member will begin earning reward points when they start making purchases in the store or at the pump.

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11. Current NOCO Friends & Family club members with EZ-Pay will be automatically registered to receive 3¢ off per gallon. True or False? 

Explanation

True - Current friends and family members with EZ-Pay will not have to register. All other members will be required to register in order to receive the 3¢ off gasoline discount.

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12. What is the process in enrolling a customer in the Friends and Family Club?

Explanation

The correct answer is to give the customer a Friends and Family Club card, hand them a Friends and Family overview (business card size), and instruct them to visit www.noco.com/ff to register their card and get 3¢ off per gallon. This process involves providing the customer with the necessary materials to enroll in the Friends and Family Club and directing them to the website where they can register their card and receive the discount.

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13. A customer's EZ-Pay discount will not work at the pump or inside the store. Who should the customer be told to contact? 

Explanation

The customer should be told to contact the EZ-Pay Guest Service at 1-877-403-2222 because they are the ones responsible for handling any issues or inquiries related to the EZ-Pay discount. The store manager may not have the necessary information or authority to address the problem, so it is best to direct the customer to the appropriate service provider.

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14. What are the main benefits of the NOCO Friends & Family Card?  

Explanation

All of these offers are benefits of the program.

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15. Which of the following are NOT eligible for Rewards points? (Select all that apply). 

Explanation

Beer, Cigarettes, and Propane are eligible for Rewards points. Money Orders, Lottery/Lotto, and Pre-paid Gift Cards are NOT eligible for Rewards points.

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16. Who needs to register their card at www.noco.com/ff to receive the 3¢ off per gallon discount? 

Explanation

All Friends & Family members without EZ-Pay need to register their card at www.noco.com/ff to receive the 3¢ off per gallon discount.

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How does a customer redeem their reward points? 
Does a current NOCO Friends & Family Club member need a new NOCO...
A customer can sign up for EZ-Pay by connecting their NOCO Friends and...
Who is eligible to earn NOCO Friends and Family Reward points? 
Will the EZ Pay discount change? 
How does a customer enroll in EZ-Pay?
A customer earns __ points per dollar spent in the store and __ points...
How would a customer upgrade their card or enroll their Friends &...
After a customer receives their new card from the cashier, they will...
A new NOCO Friends & Family member will begin earning reward...
Current NOCO Friends & Family club members with EZ-Pay will be...
What is the process in enrolling a customer in the Friends and Family...
A customer's EZ-Pay discount will not work at the pump or inside...
What are the main benefits of the NOCO Friends & Family Card?...
Which of the following are NOT eligible for Rewards points? (Select...
Who needs to register their card at www.noco.com/ff to receive the...
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