Noco Loyalty Program Employee Quiz

17 Questions

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Noco Loyalty Program Employee Quiz


Questions and Answers
  • 1. 
    Enter in your store number or location (use numbers only): Examples: 3, 204  
  • 2. 
    What are the main benefits of the NOCO Friends & Family Card?  
    • A. 

      3¢ off per gallon of gasoline

    • B. 

      Reward points

    • C. 

      Exclusive store specials

    • D. 

      Coffee Club

    • E. 

      Contests

    • F. 

      Coupons

    • G. 

      All the above

  • 3. 
    How would a customer upgrade their card or enroll their Friends & Family card to begin saving 3¢ per gallon? 
    • A. 

      Visit www.noco.com/ff and fill out the simple form

    • B. 

      Dial the phone number on the back of the card

    • C. 

      Visit www.noco.com/upgrade

    • D. 

      Send the card to the address that is printed on the back of the card

  • 4. 
    A customer can sign up for EZ-Pay by connecting their NOCO Friends and Family card to their checking account. 
    • A. 

      True

    • B. 

      False

  • 5. 
    A customer's EZ-Pay discount will not work at the pump or inside the store. Who should the customer be told to contact? 
    • A. 

      The store manager

    • B. 

      Josette Puhl at 716-614-1200

    • C. 

      The EZ-Pay Guest Service at 1-877-403-2222

    • D. 

      Visit www.noco.com/discount

  • 6. 
    A customer earns __ points per dollar spent in the store and __ points per gallon of gasoline. 
    • A. 

      20, 10

    • B. 

      50, 5

    • C. 

      30, 10

    • D. 

      1, 2

    • E. 

      5, 10

  • 7. 
    Which of the following are NOT eligible for Rewards points? (Select all that apply). 
    • A. 

      Beer

    • B. 

      Money Orders

    • C. 

      Cigarettes

    • D. 

      Propane

    • E. 

      Lottery/Lotto

    • F. 

      Pre-paid Gift Cards

  • 8. 
    Current NOCO Friends & Family club members with EZ-Pay will be automatically registered to receive 3¢ off per gallon. True or False? 
    • A. 

      True

    • B. 

      False

  • 9. 
    Who needs to register their card at www.noco.com/ff to receive the 3¢ off per gallon discount? 
    • A. 

      All Friends & Family members

    • B. 

      Only new Friends and Family members

    • C. 

      Friends and Family members with EZ-Pay

    • D. 

      All Friends & Family members without EZ-Pay

  • 10. 
    Will the EZ Pay discount change? 
    • A. 

      Yes - the EZ Pay discount will change from 10¢ to 7¢ off per gallon. The first swipe, for being a friends and family member is 3¢ off per gallon, combined with EZ-Pay, the total is up to 10¢ off per gallon.

    • B. 

      No - the EZ-Pay discount will remain the same, at 10¢ off per gallon. Combined with the 3¢ discount, customers will receive 13¢ off per gallon.

  • 11. 
    How does a customer enroll in EZ-Pay?
    • A. 

      Customer can do it at the register

    • B. 

      Once the customer has registered their card at noco.com/ff, they can visit www.noco.com/loyalty and follow the prompts in the EZ Pay section to enroll

    • C. 

      Customer should call the EZ-Pay help line on the back of the card

    • D. 

      Customer should contact their bank and provide them with their Friends and Family card number

  • 12. 
    What is the process in enrolling a customer in the Friends and Family Club?
    • A. 

      Give the customer a Friends and Family Club card, ask for their license, and scan it into the system.

    • B. 

      Give the customer a Friends and Family Club card, hand them a Friends and Family overview (business card size), and instruct them to visit www.noco.com/ff to register their card and get 3¢ off per gallon

    • C. 

      Hand the customer a Friends and Family overview, tell them to visit noco.com/ff to enroll, and let them know that a Friends and Family Club card will be mailed to them in the next few weeks

    • D. 

      Have the customer fill out the paper enrollment form, scan a Friends and Family Club card, and hand them their card

  • 13. 
    After a customer receives their new card from the cashier, they will be able to use it before registering at www.noco.com/ff. 
    • A. 

      True - all features will be available excluding the 3¢ off per gallon discount (requires registering card at noco.com/ff)

    • B. 

      False - None of the card features will be activated until the customer goes online and enrolls the card.

  • 14. 
    How does a customer redeem their reward points? 
    • A. 

      Customers can see any NOCO Express associate and a gift card will be issued on the spot.

    • B. 

      Customers can visit noco.com/ff and follow the prompts

    • C. 

      Reward points are not redeemable

    • D. 

      Show their card at the register and points are redeemable for cash

  • 15. 
    Does a current NOCO Friends & Family Club member need a new NOCO Friends and Family Card? 
    • A. 

      Yes, the customer will need a new Friends & Family card

    • B. 

      No, the customer can keep their current card and simply visit www.noco.com/ff to upgrade to 3¢ off per gallon

  • 16. 
    Who is eligible to earn NOCO Friends and Family Reward points? 
    • A. 

      AAA members

    • B. 

      Friends and Family members

    • C. 

      EZ-Pay members

    • D. 

      All of the above

  • 17. 
    A new NOCO Friends & Family member will begin earning reward points when...
    • A. 

      They begin making purchases in the store or at the pump

    • B. 

      They go online and enroll their card at www.noco.com/ff

    • C. 

      They have made $5 in NOCO Express store purchases