PKT For M1 Online

Explanation
Providing the office address to a customer for any reason is not recommended. This is because it may compromise the security and privacy of the office location. It is better to provide alternative means of communication such as a customer service hotline or email address, where the customer can address their payment, complaint, or query.

Explanation
The suggestion given to the customer is to contact the Team Leader at 18001216660 or send an email to [email protected]. This implies that the customer should reach out to the provided contact details for assistance with any issues related to HCI.

Explanation
The correct answer is TRAI_. TRAI stands for Telecom Regulatory Authority of India, which is the regulatory body responsible for overseeing the telecommunications sector in India. If a customer is complaining against Home Credit to his service provider, capturing TRAI_ in Loxon would indicate that the complaint is related to a violation of telecom regulations and would require further investigation or action by the service provider.

Explanation
The motivational script can be used in both scenarios: when there are remaining 2 monthly payments and when there are remaining 3 monthly payments. In both cases, the script can be used to inspire and motivate individuals to continue making their payments and stay committed to their financial obligations. By using a motivational script, it encourages individuals to stay focused and determined to complete their payments successfully.

Explanation
The priority mode of payment in M_1 Online is Online (Mobile App). This means that when making payments through the M_1 Online platform, the preferred method is to use the mobile app. This could be because the mobile app offers a more convenient and user-friendly interface compared to the website or the Vodafone online platform.

Explanation
The correct answer is "Death Suspicious" because if the TPC (Telecommunications Relay Service) states that the customer is no longer alive, it indicates a suspicious or potentially unnatural death. This disposition is used in cases where there are concerns or doubts about the circumstances surrounding the customer's death.

Explanation
The statement suggests that pitching for cash pick up is a crime. However, the answer is false because pitching for cash pick up is not inherently a crime. It may depend on the specific circumstances and the legality of the activity in a particular jurisdiction. While there may be instances where cash pick up is associated with illegal activities such as money laundering or fraud, it is not universally considered a crime.

Explanation
If a customer threatens to make a complaint and disconnect the call, the appropriate disposition would be to refuse to pay or refer the customer to a team leader. This is because the customer's behavior suggests dissatisfaction or a potential dispute, and it would be necessary to escalate the situation to a higher authority for resolution. Disconnecting the call without addressing the customer's concerns would not be a suitable response in this case.

Explanation
Financial data does not come under urgency tools. Urgency tools typically refer to tools or techniques used to prioritize and manage urgent tasks or situations. Financial data, on the other hand, is information related to an organization's financial transactions, performance, and position. While financial data may be important and require timely analysis and decision-making, it is not considered an urgency tool itself.