PKT For M1 Online
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What is my priority mode of payment in M_1 Online.?
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Online (Mobile App)
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Online (Website)
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Online (Vodafone)
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The 'PKT for M1 Online' quiz assesses knowledge on handling customer interactions, compliance issues, and service protocols at Home Credit. It includes scenarios like addressing customer complaints, providing contact information, and dealing with sensitive customer situations.
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- 2.
If customer is facing any issue related with HCI. What suggestion we will give to customer.?
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Refer to Team Leader
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18001216660/[email protected]
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Will do RTS in loxon
Explanation
The suggestion given to the customer is to contact the Team Leader at 18001216660 or send an email to [email protected]. This implies that the customer should reach out to the provided contact details for assistance with any issues related to HCI.Rate this question:
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- 3.
If TPC says that customer is no more. What will be disposition.?
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Left Message
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Refuse to Pay
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Death Suspicious
Correct Answer
A. Death SuspiciousExplanation
The correct answer is "Death Suspicious" because if the TPC (Telecommunications Relay Service) states that the customer is no longer alive, it indicates a suspicious or potentially unnatural death. This disposition is used in cases where there are concerns or doubts about the circumstances surrounding the customer's death.Rate this question:
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- 4.
If we are not referring to Previous notes on call,It will be.?
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ZTP
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Non-Critical
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Critical
Correct Answer
A. Critical -
- 5.
Pitching for Cash Pick up is crime.
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True
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False
Correct Answer
A. FalseExplanation
The statement suggests that pitching for cash pick up is a crime. However, the answer is false because pitching for cash pick up is not inherently a crime. It may depend on the specific circumstances and the legality of the activity in a particular jurisdiction. While there may be instances where cash pick up is associated with illegal activities such as money laundering or fraud, it is not universally considered a crime.Rate this question:
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- 6.
If Customer is asking for your office address for any reason ("Making payment,Complaint,Query Etc") Can we provide address to customer.?
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Yes
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No
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May be
Correct Answer
A. NoExplanation
Providing the office address to a customer for any reason is not recommended. This is because it may compromise the security and privacy of the office location. It is better to provide alternative means of communication such as a customer service hotline or email address, where the customer can address their payment, complaint, or query.Rate this question:
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- 7.
Is financial Data comes under Urgency tools.
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True
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False
Correct Answer
A. FalseExplanation
Financial data does not come under urgency tools. Urgency tools typically refer to tools or techniques used to prioritize and manage urgent tasks or situations. Financial data, on the other hand, is information related to an organization's financial transactions, performance, and position. While financial data may be important and require timely analysis and decision-making, it is not considered an urgency tool itself.Rate this question:
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- 8.
If customer is saying that he will make complaint and disconnect the call.What will be disposition.?
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Call disconnected
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Refuse to pay/Refer to TL
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Call disconnected (RPC)
Correct Answer
A. Refuse to pay/Refer to TLExplanation
If a customer threatens to make a complaint and disconnect the call, the appropriate disposition would be to refuse to pay or refer the customer to a team leader. This is because the customer's behavior suggests dissatisfaction or a potential dispute, and it would be necessary to escalate the situation to a higher authority for resolution. Disconnecting the call without addressing the customer's concerns would not be a suitable response in this case.Rate this question:
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- 9.
When we will use motivational script.?
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Remaining 2 Monthly Payment
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Remaining 3 Monthly Payment
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All of the above
Correct Answer
A. All of the aboveExplanation
The motivational script can be used in both scenarios: when there are remaining 2 monthly payments and when there are remaining 3 monthly payments. In both cases, the script can be used to inspire and motivate individuals to continue making their payments and stay committed to their financial obligations. By using a motivational script, it encourages individuals to stay focused and determined to complete their payments successfully.Rate this question:
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- 10.
If customer is complaining against Home Credit to his service provider.What code we will capture in Loxon.?
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Refuse to pay/Refer to TL
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CCCU_
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TRAI_
Correct Answer
A. TRAI_Explanation
The correct answer is TRAI_. TRAI stands for Telecom Regulatory Authority of India, which is the regulatory body responsible for overseeing the telecommunications sector in India. If a customer is complaining against Home Credit to his service provider, capturing TRAI_ in Loxon would indicate that the complaint is related to a violation of telecom regulations and would require further investigation or action by the service provider.Rate this question:
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Quiz Review Timeline (Updated): Mar 20, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Mar 20, 2023Quiz Edited by
ProProfs Editorial Team -
Jul 29, 2017Quiz Created by
Tabrez
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