PKT For M1 Online

10 Questions | Total Attempts: 30

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PKT For M1 Online


Questions and Answers
  • 1. 
    If Customer is asking for your office address for any reason ("Making payment,Complaint,Query Etc") Can we provide address to customer.?
    • A. 

      Yes

    • B. 

      No

    • C. 

      May be

  • 2. 
    If customer is facing any issue related with HCI. What suggestion we will give to customer.?
  • 3. 
    If customer is complaining against Home Credit to his service provider.What code we will capture in Loxon.? 
    • A. 

      Refuse to pay/Refer to TL

    • B. 

      CCCU_

    • C. 

      TRAI_

  • 4. 
    When we will use motivational script.?
    • A. 

      Remaining 2 Monthly Payment

    • B. 

      Remaining 3 Monthly Payment

    • C. 

      All of the above

  • 5. 
    What is my priority mode of payment in M_1 Online.?
    • A. 

      Online (Mobile App)

    • B. 

      Online (Website)

    • C. 

      Online (Vodafone)

  • 6. 
    If TPC says that customer is no more. What will be disposition.?
    • A. 

      Left Message

    • B. 

      Refuse to Pay

    • C. 

      Death Suspicious

  • 7. 
    If we are not referring to Previous notes on call,It will be.?
    • A. 

      ZTP

    • B. 

      Non-Critical

    • C. 

      Critical

  • 8. 
    Pitching for Cash Pick up is crime.
    • A. 

      True

    • B. 

      False

  • 9. 
    If customer is saying that he will make complaint and disconnect the call.What will be disposition.?
    • A. 

      Call disconnected

    • B. 

      Refuse to pay/Refer to TL

    • C. 

      Call disconnected (RPC)

  • 10. 
    Is financial Data comes under Urgency tools.
    • A. 

      True

    • B. 

      False

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