Non-discrimination Compliance Training Quiz

12 Questions | Total Attempts: 719

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Non-discrimination Compliance Training Quiz - Quiz

Please read each statement carefully and choose the correct answer.


Questions and Answers
  • 1. 
    LEP is short for:
    • A. 

      Lower Egypt Peninsula

    • B. 

      Limited English Proficient

    • C. 

      Least English Publication

  • 2. 
    An Auxiliary Aid or Service includes:
    • A. 

      Large print documents

    • B. 

      Audio recordings

    • C. 

      Both A and B

  • 3. 
    Culture does not impact how a person understands his/her illness.
    • A. 

      True

    • B. 

      False

  • 4. 
    An individual's primary language is the language in which he/she most effectively communicates.
    • A. 

      True

    • B. 

      False

  • 5. 
    Oral interpretation and written translation services are provided free of charge to HCFA members and applicants and members'/applicants' representatives.
    • A. 

      True

    • B. 

      False

  • 6. 
    The type of auxiliary aid or service necessary to ensure effective communication does not vary in accordance with the method of communication used by the individual.
    • A. 

      True

    • B. 

      False

  • 7. 
    Title VI protects an individual from discrimination based on his/her race, color, or national origin (birthplace).
    • A. 

      True

    • B. 

      False

  • 8. 
    An individual can report a claim that he/she has been treated differently because of race, color, national origin (birthplace), disability/handicap, age, sex, religion, or any other group protected by federal and state civil rights laws to HCFA.
    • A. 

      True

    • B. 

      False

  • 9. 
    In order to be effective, auxiliary aids and services must be provided in accessible formats, in a timely manner, and in such a way as to protect the privacy and independence of the individual with a disability.
    • A. 

      True

    • B. 

      False

  • 10. 
    Anyone can file a discrimination complaint with HCFA, including a person participating in a program receiving FFA who thinks they may have been treated differently because of race, color, birthplace, disability/handicap, age, sex, religion, or any other groups protected by law.
    • A. 

      True

    • B. 

      False

  • 11. 
    An example of a step to improve communication with consumers is:  
    • A. 

      Use plain language

    • B. 

      Limit the amount of information provided, and repeat it

    • C. 

      Use the teach-back or show-me technique

    • D. 

      All of the above

  • 12. 
    Cultural competence is an inclusive and caring environment where differences are valued and integrated into an organization's day-to-day operation.
    • A. 

      True

    • B. 

      False

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