Non-discrimination Compliance Training Quiz

2.

An Auxiliary Aid or Service includes:

Large print documents
Audio recordings
Both A and B

Correct Answer

A. Both A and B

Explanation

An Auxiliary Aid or Service includes both large print documents and audio recordings. These aids or services are designed to assist individuals with visual or hearing impairments. Large print documents allow individuals with visual impairments to read the text more easily, while audio recordings provide access to information for individuals with hearing impairments. By offering both options, individuals with different types of disabilities can access and engage with the information effectively.

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3.

Culture does not impact how a person understands his/her illness.

True
False

Correct Answer

A. False

Explanation

Culture plays a significant role in shaping an individual's understanding and perception of illness. Cultural beliefs, values, and practices influence how people interpret symptoms, seek medical help, and adhere to treatment. Different cultures may have varying attitudes towards illness, alternative medicine practices, and the importance of family support. Therefore, it is incorrect to say that culture does not impact how a person understands their illness.

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4.

An individual's primary language is the language in which he/she most effectively communicates.

True
False

Correct Answer

A. True

Explanation

This statement is true because an individual's primary language refers to the language they are most proficient in and can effectively communicate in. It is the language they are most comfortable with and use for their daily interactions and expressions.

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5.

Oral interpretation and written translation services are provided free of charge to HCFA members and applicants and members'/applicants' representatives.

True
False

Correct Answer

A. True

Explanation

The statement states that oral interpretation and written translation services are provided free of charge to HCFA members and applicants and their representatives. This means that the organization offers language assistance services without any cost to its members and applicants, as well as their representatives. Therefore, the answer is true.

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6.

The type of auxiliary aid or service necessary to ensure effective communication does not vary in accordance with the method of communication used by the individual.

True
False

Correct Answer

A. False

Explanation

The statement is false because the type of auxiliary aid or service necessary to ensure effective communication can vary depending on the method of communication used by the individual. Different individuals may have different communication needs and preferences, so the appropriate auxiliary aid or service may differ. It is important to consider the individual's specific communication needs and provide the necessary support accordingly.

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7.

Title VI protects an individual from discrimination based on his/her race, color, or national origin (birthplace).

True
False

Correct Answer

A. True

Explanation

Title VI of the Civil Rights Act of 1964 indeed protects individuals from discrimination based on their race, color, or national origin (birthplace). This means that it is illegal to discriminate against someone in any program or activity that receives federal financial assistance, solely based on these factors. Title VI ensures that everyone has equal access to opportunities and benefits, regardless of their race, color, or national origin.

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8.

An individual can report a claim that he/she has been treated differently because of race, color, national origin (birthplace), disability/handicap, age, sex, religion, or any other group protected by federal and state civil rights laws to HCFA.

True
False

Correct Answer

A. True

Explanation

Individuals can indeed report a claim if they believe they have been treated differently based on race, color, national origin, disability/handicap, age, sex, religion, or any other protected group. They can report such claims to HCFA, which stands for Health Care Financing Administration. This organization is responsible for overseeing and enforcing federal and state civil rights laws related to healthcare. Therefore, the statement "True" accurately reflects this information.

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9.

In order to be effective, auxiliary aids and services must be provided in accessible formats, in a timely manner, and in such a way as to protect the privacy and independence of the individual with a disability.

True
False

Correct Answer

A. True

Explanation

Auxiliary aids and services are accommodations that are provided to individuals with disabilities to ensure effective communication and equal access to information and services. These aids and services must be provided in accessible formats, which means they should be presented in a way that individuals with disabilities can perceive, understand, and use effectively. They should also be provided in a timely manner, without delay, to ensure that individuals with disabilities have equal opportunities. Additionally, these aids and services should be provided in a way that respects the privacy and independence of the individual with a disability. Therefore, the statement is true.

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10.

Anyone can file a discrimination complaint with HCFA, including a person participating in a program receiving FFA who thinks they may have been treated differently because of race, color, birthplace, disability/handicap, age, sex, religion, or any other groups protected by law.

True
False

Correct Answer

A. True

Explanation

Anyone who is participating in a program receiving FFA and believes they have been treated differently based on various protected characteristics such as race, color, birthplace, disability/handicap, age, sex, religion, or any other groups protected by law, can file a discrimination complaint with HCFA. This means that the statement "Anyone can file a discrimination complaint with HCFA, including a person participating in a program receiving FFA who thinks they may have been treated differently because of race, color, birthplace, disability/handicap, age, sex, religion, or any other groups protected by law" is true.

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11.

An example of a step to improve communication with consumers is:

Use plain language
Limit the amount of information provided, and repeat it
Use the teach-back or show-me technique
All of the above

Correct Answer

A. All of the above

Explanation

The correct answer is "All of the above" because using plain language helps to ensure that the message is easily understood by consumers, limiting the amount of information provided and repeating it helps to reinforce the message and ensure comprehension, and using the teach-back or show-me technique allows consumers to demonstrate their understanding and clarify any confusion. By implementing all of these steps, communication with consumers can be improved.

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12.

Cultural competence is an inclusive and caring environment where differences are valued and integrated into an organization's day-to-day operation.

True
False

Correct Answer

A. False

Explanation

Cultural competence refers to the ability to understand, appreciate, and interact effectively with individuals from different cultures. It involves respecting and valuing diversity, and integrating it into the organization's practices and policies. The statement suggests that cultural competence is solely about creating an inclusive and caring environment. However, cultural competence goes beyond that, encompassing a broader understanding and appreciation of diverse cultures. Therefore, the given statement is false.

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Non-discrimination Compliance Training Quiz

LEP is short for:

Quiz Preview

An Auxiliary Aid or Service includes:

Culture does not impact how a person understands his/her illness.

An individual's primary language is the language in which he/she most effectively communicates.

Oral interpretation and written translation services are provided free of charge to HCFA members and applicants and members'/applicants' representatives.

The type of auxiliary aid or service necessary to ensure effective communication does not vary in accordance with the method of communication used by the individual.

Title VI protects an individual from discrimination based on his/her race, color, or national origin (birthplace).

An individual can report a claim that he/she has been treated differently because of race, color, national origin (birthplace), disability/handicap, age, sex, religion, or any other group protected by federal and state civil rights laws to HCFA.

In order to be effective, auxiliary aids and services must be provided in accessible formats, in a timely manner, and in such a way as to protect the privacy and independence of the individual with a disability.

Anyone can file a discrimination complaint with HCFA, including a person participating in a program receiving FFA who thinks they may have been treated differently because of race, color, birthplace, disability/handicap, age, sex, religion, or any other groups protected by law.

An example of a step to improve communication with consumers is:

Cultural competence is an inclusive and caring environment where differences are valued and integrated into an organization's day-to-day operation.