July Refresher Training Knowledge Test

10 Questions | Total Attempts: 90

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July Refresher Training Knowledge Test

This test will measure your understanding of the 3PL Modification Request Workflow and other topics discussed during the refresher training. While taking the test you are not allowed to browse any website or files. You are only given 10 minutes to finish the exam.


Questions and Answers
  • 1. 
    What is the only option that we provide the customer if his Printed EU order has BK item/s?
  • 2. 
    Which should be offered proactively as a resolution to customer for Printed EU order with BK item/s?
    • A. 

      Cancel BK Item

    • B. 

      Cancel BK Item then add an alternative item

    • C. 

      Wait for replenishment of the Bk item

    • D. 

      Cancel order for orders that are not yet processed after the BK item has been cancelled out.

  • 3. 
    In which warehouse will the SCS express order be returned to as bounced parcel?
  • 4. 
    For confirmed returned SCS express order, CS associate should create a copy order from which warehouse?
  • 5. 
    For the copy order of bounced SCS express order, which shipping method should we use if the destination is outside UK?
    • A. 

      Parcel Force 24

    • B. 

      Parcel Force 48

    • C. 

      GLS Express Courier

    • D. 

      Parcel Force Euro Priority

  • 6. 
    Which request does not require to add the HOLD ORDER ITEM in the order?
    • A. 

      “Hi! Please place the invoice outside the parcel so the customs will no longer have to open my package.”

    • B. 

      “Hi, I still need to add more items on my order, could you please put it on hold for the meantime?”

    • C. 

      “Hello! I accidentally chose 60% on my customs declaration, could you please change it to 30% instead?”

    • D. 

      “I ordered from International Warehouse, I was hoping that you could add some free items to my order before it shipped out? Thank you very much!”

  • 7. 
    How will you process the copy order for this returned parcel?
  • 8. 
    How will you process the copy order for this returned parcel?
  • 9. 
    How will you process the copy order for this returned parcel? (Please disregard the opened dispute for this case)
  • 10. 
    How will you process the copy order for this returned parcel?
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