Avaya One-x Agent Knowledge Retention

Reviewed by Editorial Team
The ProProfs editorial team is comprised of experienced subject matter experts. They've collectively created over 10,000 quizzes and lessons, serving over 100 million users. Our team includes in-house content moderators and subject matter experts, as well as a global network of rigorously trained contributors. All adhere to our comprehensive editorial guidelines, ensuring the delivery of high-quality content.
Learn about Our Editorial Process
| By CAAcoaches
C
CAAcoaches
Community Contributor
Quizzes Created: 1 | Total Attempts: 114
| Attempts: 114
SettingsSettings
Please wait...
  • 1/17 Questions
    What is the function of the   icon?  - ProProfs

    What is the function of the   icon? 

    • Work Log
    • Contacts
    • E-Books
    • Favorites
Please wait...
About This Quiz

This quiz is open book. Please consult your resources if some questions pose a challenge.

Avaya One-x Agent Knowledge Retention - Quiz

Quiz Preview

  • 2. 

    True or False: Avaya supports two different methods of conferencing a call.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Avaya supports two different methods of conferencing a call. This means that Avaya provides users with the ability to conduct conference calls using two different approaches or techniques. The statement is true because Avaya offers multiple options for conference calling, allowing users to choose the method that best suits their needs or preferences.

    Rate this question:

  • 3. 
    What is the function of the  icon? - ProProfs

    What is the function of the  icon?

    • RPM

    • Computer Temperature

    • Audio Monitor

    • Do Not Use

    Correct Answer
    A. Audio Monitor
    Explanation
    The function of the icon is to monitor audio.

    Rate this question:

  • 4. 
    What is the function of the  icon? - ProProfs

    What is the function of the  icon?

    • Time display

    • Call length display

    • Help screen

    • Do not use

    Correct Answer
    A. Do not use
  • 5. 

    Which icon is used to place a call on hold?

    Correct Answer
    A.
    Explanation
    The icon used to place a call on hold is typically represented by a vertical bar or two parallel vertical bars. This icon signifies that the call is being temporarily paused or put on hold, allowing the caller to return to the call later. Placing a call on hold is a common feature in telecommunication systems, allowing users to multitask or transfer the call to another device without disconnecting the call entirely.

    Rate this question:

  • 6. 

    Which icon is used to transfer a call?

    Correct Answer
    A.
    Explanation
    The icon used to transfer a call is typically represented by an arrow pointing to the right with a phone receiver at the end. This icon signifies the action of transferring a call from one person to another. By clicking on this icon, the user can initiate the call transfer process, allowing them to redirect the call to another individual or department.

    Rate this question:

  • 7. 
    What is the function of the   icon? - ProProfs

    What is the function of the   icon?

    • Work Log

    • System Options

    • Help Screen

    • Display Settings

    Correct Answer
    A. Work Log
    Explanation
    The function of the "Work Log" icon is to allow users to track and record their work activities. It provides a platform for users to log their tasks, time spent on each task, and any additional notes or comments. This feature helps individuals and teams keep track of their productivity, manage their time effectively, and review their work history.

    Rate this question:

  • 8. 

    Which icon is used to pull up the conference call drop-down menu?

    Correct Answer
    A.
    Explanation
    The icon used to pull up the conference call drop-down menu is typically represented by three dots or lines stacked vertically. This icon is commonly known as the "ellipsis" or "vertical ellipsis" icon. Clicking on this icon reveals a menu of options related to the conference call, such as adding participants, muting or unmuting participants, or ending the call.

    Rate this question:

  • 9. 

    Which icon is used to end a call?

    Correct Answer
    A.
    Explanation
    The icon used to end a call is typically a red telephone receiver with a diagonal line through it. This symbolizes hanging up or disconnecting the call.

    Rate this question:

  • 10. 

    True or False: Agents can modify their Avaya dial pads.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Agents can modify their Avaya dial pads. This means that they have the ability to customize and make changes to their dial pads according to their preferences and needs. They can adjust settings, add or remove features, and personalize the layout to optimize their productivity and efficiency while using the Avaya dial pad.

    Rate this question:

  • 11. 

    How do you drop a participant from a conference call?

    • Hang up

    • Change your agent state to AUX42

    • Click the "End Conference" button

    • Click the "Drop Participant" button for the associated participant

    Correct Answer
    A. Click the "Drop Participant" button for the associated participant
    Explanation
    To drop a participant from a conference call, you need to click the "Drop Participant" button for the associated participant. This action will remove the specific participant from the call without ending the entire conference.

    Rate this question:

  • 12. 
    What is the function of the  icon? - ProProfs

    What is the function of the  icon?

    • Work Log

    • System Options

    • Favorites

    • Contacts

    Correct Answer
    A. System Options
    Explanation
    The function of the icon is to access the system options. This icon allows the user to customize and configure various settings and preferences related to the system. It may include options such as language settings, display settings, notification settings, security settings, and more. By clicking on this icon, the user can access and modify these system options according to their preferences and requirements.

    Rate this question:

  • 13. 

    True or False: Avaya supports two different methods of placing an outbound call.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Avaya does not support two different methods of placing an outbound call. Therefore, the statement is false.

    Rate this question:

  • 14. 

    True or False: When logging into Avaya one-X Agent, the phone will ring and the CAASCO agent must answer and then disconnect the call to complete the connection.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    When logging into Avaya one-X Agent, the phone will not ring and the CAASCO agent does not need to answer and disconnect the call to complete the connection. This statement is false because the Avaya one-X Agent is a software application that allows users to manage their communications through their computer, eliminating the need for a physical phone. The agent can make and receive calls directly from their computer without any additional steps.

    Rate this question:

  • 15. 

    Which icon is used to complete a warm transfer?

    Correct Answer
    A.
    Explanation
    The correct answer is the "Transfer" icon. This icon represents the action of transferring a call to another person or department. By clicking on this icon, a warm transfer can be initiated, which allows the current call to be transferred to another party while remaining on the line to introduce the call and ensure a smooth transition.

    Rate this question:

  • 16. 

    Which icons represent an agent trying to change their state during a live call

    Correct Answer(s)
    A.
    A.
    Explanation
    The icons that represent an agent trying to change their state during a live call are the "Hold" and "Transfer" icons. The "Hold" icon indicates that the agent is putting the call on hold, while the "Transfer" icon indicates that the agent is transferring the call to another person or department. These icons allow the agent to manage the call and perform necessary actions to meet the caller's needs effectively.

    Rate this question:

Quiz Review Timeline (Updated): Jul 12, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Jul 12, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Jul 03, 2015
    Quiz Created by
    CAAcoaches
Back to Top Back to top
Advertisement
×

Wait!
Here's an interesting quiz for you.

We have other quizzes matching your interest.