This quiz is open book. Please consult your resources if some questions pose a challenge.
True
False
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RPM
Computer Temperature
Audio Monitor
Do Not Use
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Time display
Call length display
Help screen
Do not use
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Work Log
System Options
Help Screen
Display Settings
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True
False
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Hang up
Change your agent state to AUX42
Click the "End Conference" button
Click the "Drop Participant" button for the associated participant
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Work Log
System Options
Favorites
Contacts
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True
False
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True
False
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