Office Procedures Test 1
(65).webp "Office Procedures Test 1 - Quiz")
Questions and Answers
- 1.
The workforce is becoming increasingly diverse.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The statement "The workforce is becoming increasingly diverse" is true. This means that the composition of the workforce is changing and becoming more varied in terms of race, ethnicity, gender, age, and other factors. This trend is driven by factors such as globalization, increased immigration, and a greater focus on inclusivity and equal opportunity in the workplace. Embracing diversity in the workforce can bring numerous benefits, including increased creativity, innovation, and a broader range of perspectives and ideas.Rate this question:
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- 2.
It is expected that more people will choose to stay in the workforce beyond the age of 65.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The statement suggests that a larger number of individuals are likely to continue working even after reaching the age of 65. This could be due to various factors such as improved health and longevity, financial considerations, changing retirement patterns, or personal fulfillment. As people live longer and healthier lives, they may choose to remain active in the workforce, contributing their skills and experience. Additionally, economic factors and the need for financial security could also influence individuals to extend their working years.Rate this question:
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- 3.
A continually growing segment of the workforce is choosing to work in locations outside the traditional office.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The statement suggests that there is a trend of more workers opting to work remotely or in non-traditional office spaces. This could be due to advancements in technology, which allow for flexible work arrangements, as well as the desire for a better work-life balance. Additionally, the COVID-19 pandemic has accelerated this trend, as many companies have adopted remote work policies to ensure the safety of their employees. Therefore, the answer "True" aligns with the current shift towards remote and flexible work options.Rate this question:
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- 4.
Time management and stress management are not related.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Time management and stress management are related. Effective time management can help reduce stress by allowing individuals to prioritize tasks, set realistic goals, and allocate sufficient time for relaxation and self-care. On the other hand, poor time management can lead to increased stress levels due to feelings of being overwhelmed, rushing to meet deadlines, and experiencing a lack of control over one's schedule. Therefore, it is important to manage time effectively in order to minimize stress and maintain a healthy work-life balance.Rate this question:
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- 5.
Chronic stress can cause physical and emotional problems.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Chronic stress refers to long-term and ongoing stress that can have detrimental effects on both physical and emotional well-being. It can lead to various health issues such as high blood pressure, heart disease, weakened immune system, depression, anxiety, and sleep disturbances. Therefore, it is true that chronic stress can cause physical and emotional problems.Rate this question:
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- 6.
A balanced diet, enough sleep, and regular exercise are not effective in reducing negative stress.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
A balanced diet, enough sleep, and regular exercise are effective in reducing negative stress. These practices help to maintain overall physical and mental well-being, which in turn can help to reduce stress levels. A balanced diet provides essential nutrients that support brain function and mood regulation. Sufficient sleep allows the body to recover and recharge, promoting better stress management. Regular exercise releases endorphins, which are natural mood boosters and stress relievers. Therefore, incorporating these habits into one's lifestyle can be beneficial in reducing negative stress.Rate this question:
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- 7.
Laughter can reduce stress.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Laughter has been proven to have a positive impact on reducing stress levels. When we laugh, our body releases endorphins, which are known as "feel-good" hormones that help to alleviate stress and promote a sense of relaxation. Additionally, laughter can improve our mood, boost our immune system, and enhance overall well-being. Therefore, it is correct to say that laughter can indeed reduce stress.Rate this question:
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- 8.
Eating junk food (candy, chips, etc.) is a recommended way of relieving stress.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Eating junk food is not a recommended way of relieving stress. While junk food may provide temporary comfort or pleasure, it is not a healthy or effective long-term solution for managing stress. In fact, consuming excessive amounts of junk food can have negative effects on physical and mental health, leading to weight gain, increased risk of chronic diseases, and worsening of stress levels in the long run. It is important to adopt healthier coping mechanisms such as exercise, meditation, or engaging in hobbies to effectively manage stress.Rate this question:
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- 9.
We can always stop ourselves from becoming angry.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
This statement is not entirely true. While it is possible to control our anger to some extent, it is not always possible to completely stop ourselves from becoming angry. Anger is a natural emotion that can be triggered by various external factors, and it is unrealistic to expect that we can always have complete control over it. However, we can learn to manage and express our anger in a healthy and constructive manner.Rate this question:
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- 10.
Ethics refers to a company that works hard to make as much money as possible.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The given statement is incorrect. Ethics does not refer to a company that solely focuses on making as much money as possible. Ethics refers to a moral code or set of principles that guides individuals or organizations to behave ethically and make decisions based on what is right and wrong. While making money is important for a company, ethics also involves considering the impact of their actions on society, employees, customers, and the environment.Rate this question:
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- 11.
Discrimination in the workplace can be in the form of gender, race, religion, and sexual orientation, among others.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Discrimination in the workplace can occur based on various factors such as gender, race, religion, and sexual orientation. This means that individuals may be treated unfairly or differently due to these characteristics. It is important to acknowledge and address such discrimination to ensure a fair and inclusive work environment.Rate this question:
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- 12.
The ethical employer never gives constructive criticism.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
This statement is false. A ethical employer understands the importance of constructive criticism in helping employees grow and improve. Constructive criticism is a valuable tool for providing feedback and guidance, allowing employees to learn from their mistakes and make necessary improvements. By offering constructive criticism in a respectful and supportive manner, an ethical employer can contribute to the professional development and success of their employees.Rate this question:
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- 13.
Employees do not want to work in an ergonomically sound environment.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
This statement is incorrect. Employees generally prefer to work in an ergonomically sound environment as it promotes their well-being, productivity, and reduces the risk of work-related injuries. An ergonomically sound environment ensures that the workplace is designed to fit the needs and capabilities of the employees, allowing them to work comfortably and efficiently. Therefore, the correct answer is false, as employees do want to work in an ergonomically sound environment.Rate this question:
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- 14.
An unethical situation in one culture is unethical in ALL cultures. In other words, all people share the same sense of ethics.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Ethics vary across cultures and what is considered unethical in one culture may be acceptable or even encouraged in another culture. Different cultures have different values, beliefs, and norms that shape their ethical standards. Therefore, it is incorrect to assume that all people share the same sense of ethics and that an unethical situation in one culture is unethical in all cultures.Rate this question:
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- 15.
Interpersonal skills refers to communicating clearly with a client on the phone.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement is false because interpersonal skills refer to more than just communicating clearly with a client on the phone. Interpersonal skills involve the ability to effectively communicate and interact with others in various settings, including face-to-face conversations, written communication, and non-verbal cues. It also includes skills such as active listening, empathy, conflict resolution, and building relationships. Therefore, the statement is incorrect as it oversimplifies the concept of interpersonal skills.Rate this question:
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- 16.
What term matches this definition?A business-related, non-technical skill
- A.
Typing skill
- B.
Multiculturalism
- C.
Culture
- D.
Soft skills
- E.
Computer skill
Correct Answer
D. Soft skillsExplanation
Soft skills refer to a set of personal attributes and interpersonal skills that are essential in the business world. These skills include communication, teamwork, problem-solving, adaptability, and leadership. Unlike technical skills, which are specific to a particular job or industry, soft skills are transferable and can be applied in any professional setting. Therefore, the term "soft skills" is the correct answer as it matches the given definition of a business-related, non-technical skill.Rate this question:
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- 17.
What term matches this definition?Ideas, customs, and values of a specific group
- A.
Technical skill
- B.
Multiculturalism
- C.
Culture
- D.
Soft skills
- E.
Discrimination
Correct Answer
C. CultureExplanation
Culture refers to the ideas, customs, and values shared by a specific group of people. It encompasses the way of life, beliefs, traditions, and behaviors that are passed down from one generation to another. Culture plays a significant role in shaping individuals' identities and their interactions with others. It influences their perspectives, attitudes, and behaviors, and helps create a sense of belonging and community within the group.Rate this question:
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- 18.
What term matches this definition?People from different ethnic backgrounds
- A.
Ethics
- B.
Multiculturalism
- C.
Culture
- D.
Soft skills
- E.
Discrimination
Correct Answer
B. MulticulturalismExplanation
Multiculturalism is the correct answer for this question because it refers to the coexistence of different ethnic backgrounds and cultures within a society. It promotes the acceptance and celebration of diversity, recognizing the value of different perspectives and experiences. Multiculturalism encourages the integration of various cultures, fostering a sense of inclusivity and understanding among people from different ethnic backgrounds.Rate this question:
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- 19.
What term matches this definition?The "fit" between people, the tools they use, and the physical setting where they work
- A.
Telecommuting
- B.
Virtual teams
- C.
Strategic thinking
- D.
Ergonomics
- E.
Insular
Correct Answer
D. ErgonomicsExplanation
Ergonomics is the term that matches the given definition. Ergonomics refers to the study of designing and arranging workspaces, tools, and equipment in a way that optimizes the interaction between people and their physical environment. It focuses on creating a comfortable and efficient working environment that promotes productivity and well-being by considering factors such as posture, lighting, noise levels, and overall comfort.Rate this question:
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- 20.
An employee acts ethically by:
- A.
Respecting the organizational structure
- B.
Respecting diversity
- C.
Being honest
- D.
Being dependable
- E.
All answers are correct
Correct Answer
E. All answers are correctExplanation
An employee acts ethically by respecting the organizational structure, which means following the established rules and procedures of the organization. Respecting diversity involves treating all individuals fairly and without discrimination based on their race, gender, or other characteristics. Being honest means being truthful and transparent in all dealings. Being dependable refers to being reliable and trustworthy, fulfilling commitments and responsibilities. All of these actions contribute to ethical behavior in the workplace, making the statement "all answers are correct" accurate.Rate this question:
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- 21.
What term matches this definition?Any conduct, comment, gesture or contact of a sexual nature that is likely to cause humiliation or offense to any employee
- A.
Telecommuting
- B.
Sexual harassment
- C.
Strategic thinking
- D.
Ergonomics
- E.
Prejudice
Correct Answer
B. Sexual harassmentExplanation
The term that matches the given definition is "sexual harassment." Sexual harassment refers to any conduct, comment, gesture, or contact of a sexual nature that is likely to cause humiliation or offense to any employee. It includes unwelcome advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature that creates a hostile or intimidating work environment.Rate this question:
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- 22.
What term matches this definition?An objective, a purpose, or an end that is to be achieved
- A.
Procrastination
- B.
Stress
- C.
Goal
- D.
Perfectionism
- E.
Time
Correct Answer
C. GoalExplanation
A goal is an objective, purpose, or end that someone wants to achieve. It is something that a person sets out to accomplish and works towards. In this context, the term "goal" perfectly matches the given definition.Rate this question:
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- 23.
What term matches this definition?The body's response to a demand placed upon it
- A.
Procrastination
- B.
Stress
- C.
Goal
- D.
Perfectionism
- E.
Time
Correct Answer
B. StressExplanation
Stress is the body's response to a demand placed upon it. When the body is faced with a challenging situation or a demand that requires adaptation, it triggers a physiological and psychological response known as stress. This response can include increased heart rate, elevated blood pressure, and heightened alertness. Stress can be caused by various factors such as work pressure, personal problems, or financial difficulties. It is a natural response that helps individuals cope with challenges and protect themselves, but excessive or prolonged stress can have negative effects on physical and mental health.Rate this question:
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- 24.
What term matches this definition?Putting off until tomorrow what could be done today
- A.
Procrastination
- B.
Stress
- C.
Goal
- D.
Perfectionism
- E.
Time
Correct Answer
A. ProcrastinationExplanation
Procrastination is the term that matches the given definition of putting off until tomorrow what could be done today. Procrastination refers to the act of delaying or postponing tasks or actions, often resulting in unnecessary stress and a lack of productivity. It is a common behavior that can hinder goal achievement and is often associated with a tendency towards perfectionism. Time is not the correct answer as it does not specifically capture the act of delaying tasks.Rate this question:
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- 25.
What term matches this definition?Always setting extremely high standards and being displeased with anything less than the best
- A.
Procrastination
- B.
Stress
- C.
Goal
- D.
Perfectionism
- E.
Time
Correct Answer
D. PerfectionismExplanation
Perfectionism is the correct answer because it refers to the tendency of always setting extremely high standards and being dissatisfied with anything less than the best. Perfectionists strive for flawlessness and often experience dissatisfaction and frustration when they perceive their own or others' work as falling short of their high expectations. This trait can lead to excessive self-criticism, anxiety, and difficulty in completing tasks due to the fear of making mistakes.Rate this question:
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- 26.
What term matches this definition?Negative attitude about people because of their gender, age, religion, etc.
- A.
Ethics
- B.
Prejudice
- C.
Moral integrity
- D.
Respect
Correct Answer
B. PrejudiceExplanation
The term that matches the given definition is "prejudice." Prejudice refers to a negative attitude or bias towards individuals based on their gender, age, religion, or other characteristics. It involves preconceived notions and stereotypes that can lead to discrimination and unfair treatment.Rate this question:
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- 27.
What term matches this definition?Arriving at work on time, doing one's job as required, working until quitting time
- A.
Ethics
- B.
Prejudice
- C.
Dependability
- D.
Discrimination
Correct Answer
C. DependabilityExplanation
The term that matches the given definition is "dependability." This term refers to the quality of being reliable, trustworthy, and consistent in fulfilling one's duties and responsibilities. Arriving at work on time, doing one's job as required, and working until quitting time are all indicators of dependability in the workplace.Rate this question:
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- 28.
What term matches this definition?Accepted beliefs about what is right or wrong, good or bad
- A.
Ethics
- B.
Prejudice
- C.
Dependability
- D.
Discrimination
Correct Answer
A. EthicsExplanation
Ethics refers to the accepted beliefs about what is right or wrong, good or bad. It involves the moral principles and values that guide individuals and societies in determining what is morally right and morally wrong. Ethics provides a framework for making decisions and judgments based on principles such as fairness, honesty, and respect for others. It helps to establish standards of behavior and promotes the well-being and welfare of individuals and communities.Rate this question:
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- 29.
Reducing the number of full-time employees in an organization is:
- A.
Outsourcing
- B.
Downsizing
- C.
Rightsizing
Correct Answer
B. DownsizingExplanation
Downsizing refers to the process of reducing the number of full-time employees in an organization. This can be done due to various reasons such as cost-cutting, restructuring, or streamlining operations. It typically involves laying off employees or offering voluntary retirement packages. Outsourcing, on the other hand, involves contracting work to external parties or third-party vendors. Rightsizing refers to aligning the number of employees with the organization's needs and goals, which can involve both hiring and firing. Therefore, the most appropriate term for reducing the number of full-time employees in an organization is downsizing.Rate this question:
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- 30.
Telework is:
- A.
Working anywhere away from the office but communicating through technology
- B.
Working in the traditional office
- C.
Working in the telephone industry
Correct Answer
A. Working anywhere away from the office but communicating through technologyExplanation
Telework refers to the practice of working remotely, away from the traditional office setting. It involves utilizing technology such as computers, phones, and the internet to communicate and collaborate with colleagues and complete tasks. This allows individuals to work from any location, be it their home, a coffee shop, or a co-working space, while staying connected to their team and fulfilling their job responsibilities.Rate this question:
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- 31.
Critical thinking requires:
- A.
Technical knowledge, such as computers
- B.
Seeing things from perspectives other than our own and considering the consequences
- C.
Seeing things only from our own perspective
Correct Answer
B. Seeing things from perspectives other than our own and considering the consequencesExplanation
Critical thinking requires seeing things from perspectives other than our own and considering the consequences. This is because critical thinking involves analyzing and evaluating information objectively, without bias or personal preferences. By considering different perspectives, we can gain a broader understanding of a situation and make more informed decisions. Additionally, considering the consequences of our actions helps us anticipate potential outcomes and make choices that align with our goals and values.Rate this question:
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- 32.
Which are not advantages of telecommuting?
- A.
Fewer distractions from co-workers
- B.
Isolation and lack of socialization
- C.
Savings in time, commuting, and other costs
Correct Answer
B. Isolation and lack of socializationExplanation
Telecommuting offers several advantages, such as fewer distractions from co-workers and savings in time, commuting, and other costs. However, one disadvantage is isolation and lack of socialization. When employees work remotely, they may miss out on face-to-face interactions with colleagues, which can lead to feelings of loneliness and detachment. This lack of socialization can also impact teamwork and collaboration. Therefore, isolation and lack of socialization are not considered advantages of telecommuting.Rate this question:
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- 33.
People who procrastinate usually:
- A.
Return telephone calls promptly
- B.
Arrive late for meetings
- C.
Handle projects immediately
- D.
Arrive early for work
Correct Answer
B. Arrive late for meetingsExplanation
People who procrastinate tend to delay or postpone tasks, including attending meetings. They often struggle with time management and have difficulty prioritizing their responsibilities, resulting in arriving late for meetings. Procrastination can stem from various factors such as lack of motivation, poor planning, or fear of failure. Arriving late for meetings can be a manifestation of this behavior, as they may struggle to start or complete tasks on time.Rate this question:
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- 34.
Effective goals must be:
- A.
Challenging, attainable, and measurable
- B.
Challenging, unrealistically high, and vague
- C.
Challenging and inflexible
Correct Answer
A. Challenging, attainable, and measurableExplanation
Effective goals must be challenging to push individuals to strive for growth and improvement. They should also be attainable to ensure that individuals have the necessary resources and capabilities to achieve them. Lastly, goals should be measurable so that progress can be tracked and evaluated. By being able to measure progress, individuals can stay motivated and make necessary adjustments to ensure success.Rate this question:
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- 35.
One way to overcome procrastination is to:
- A.
Focus on several tasks at once
- B.
Give yourself deadlines and meet them
- C.
Do only the easiest tasks
- D.
Delay the task until tomorrow
Correct Answer
B. Give yourself deadlines and meet themExplanation
Giving yourself deadlines and meeting them is a effective way to overcome procrastination. Setting specific deadlines creates a sense of urgency and accountability, which can help in prioritizing tasks and staying focused. By committing to these deadlines and following through with them, individuals are more likely to take action and complete their tasks in a timely manner. This approach promotes productivity and helps in avoiding unnecessary delays or distractions.Rate this question:
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- 36.
Empathy is defined as:
- A.
Feeling sorry for oneself
- B.
Understanding someone else's situation, feelings, and motives
- C.
Using the word "I" when speaking about how you feel and what you think should happen
Correct Answer
B. Understanding someone else's situation, feelings, and motivesExplanation
Empathy is the ability to understand and share the feelings and experiences of others. It involves putting oneself in someone else's shoes, acknowledging their emotions, and comprehending their motivations. This goes beyond feeling sorry for oneself or solely focusing on personal thoughts and feelings. Empathy requires a genuine effort to connect with others on an emotional level and truly understand their perspective, which is why the correct answer is "understanding someone else's situation, feelings, and motives."Rate this question:
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- 37.
Some ways to manage anger in the workplace are:
- A.
Relaxation (deep breathing)
- B.
Positive self-talk
- C.
Walk away from the situation (if possible)
- D.
Speak with a friend or colleague
- E.
All these answers are correct.
Correct Answer
E. All these answers are correct.Explanation
The given answer states that all the ways mentioned to manage anger in the workplace are correct. This means that relaxation through deep breathing, positive self-talk, walking away from the situation if possible, and speaking with a friend or colleague are all effective strategies for managing anger in the workplace. These techniques can help individuals calm down, gain perspective, and find support or alternative solutions to deal with their anger in a professional manner.Rate this question:
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- 38.
Ergonomics refers to:
- A.
Appropriate lighting in the workplace
- B.
Acoustics (soft music vs loud machines)
- C.
Comfortable work area (chair, table, desk, etc)
- D.
All these answers are correct.
- E.
None of these answers are correct.
Correct Answer
D. All these answers are correct.Explanation
The correct answer is that all these answers are correct. Ergonomics refers to the design and arrangement of a workplace to optimize human performance and well-being. This includes considerations such as appropriate lighting, acoustics, and a comfortable work area with suitable furniture. All of these factors contribute to creating a safe and efficient work environment that promotes productivity and reduces the risk of musculoskeletal disorders and other health issues.Rate this question:
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- 39.
An ethical employer will:
- A.
Be socially and environmentally responsible
- B.
Be committed to diversity
- C.
Be intolerant of discrimination
- D.
Provide for the physically challenged
- E.
All of the answers are correct.
Correct Answer
E. All of the answers are correct.Explanation
An ethical employer should demonstrate social and environmental responsibility by considering the impact of their actions on society and the environment. They should also be committed to diversity, ensuring equal opportunities for individuals from different backgrounds. Being intolerant of discrimination means that the employer should not tolerate any form of unfair treatment or prejudice. Additionally, providing for the physically challenged means that the employer should make accommodations and support for individuals with physical disabilities. All of these actions contribute to creating a fair and inclusive work environment, making all the given answers correct.Rate this question:
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- 40.
Leadership skills:
- A.
Are developed through experience
- B.
Do not necessarily come only with advancement in the job
- C.
Are not something we have a birth
- D.
All of the answers are correct.
- E.
None of the answers are correct.
Correct Answer
D. All of the answers are correct.Explanation
The given answer states that all of the answers are correct. This means that leadership skills can be developed through experience, they do not solely come with job advancement, and they are not something we are born with. This implies that leadership skills can be learned and improved over time, regardless of one's position or innate abilities.Rate this question:
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- 41.
Your own ethics are influenced by:
- A.
Your religious and philosophical beliefs
- B.
The culture in which you grew up
- C.
Your religious and philosophical beliefs AND the culture in which you grew up
Correct Answer
C. Your religious and philosophical beliefs AND the culture in which you grew upExplanation
One's ethics are shaped by a combination of their religious and philosophical beliefs, as well as the culture in which they were raised. Religious and philosophical beliefs provide a moral framework and values that guide ethical decision-making. Meanwhile, culture plays a significant role in shaping an individual's understanding of right and wrong, as it encompasses societal norms, customs, and values. Therefore, both religious and philosophical beliefs, along with cultural influences, collectively shape a person's ethics.Rate this question:
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- 42.
Which is not an example of a supportive behaviour towards others?
- A.
Treat others as you would want them to treat you
- B.
Discourage feedback on changes in procedures
- C.
Reward for a job well done
Correct Answer
B. Discourage feedback on changes in proceduresExplanation
Discouraging feedback on changes in procedures is not an example of a supportive behavior towards others. Supportive behavior involves treating others as you would want them to treat you, providing feedback and constructive criticism, and rewarding others for a job well done. However, discouraging feedback on changes in procedures goes against the principles of open communication and collaboration, which are essential for a supportive environment.Rate this question:
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- 43.
An ethical employee :
- A.
Respects the organizational structure
- B.
Respects diversity
- C.
Respects the privacy of others
- D.
Is dependable
- E.
All of these answers are correct.
Correct Answer
E. All of these answers are correct.Explanation
An ethical employee is someone who respects the organizational structure by following the established hierarchy and reporting lines. They also respect diversity by treating all individuals fairly and without discrimination. Additionally, they respect the privacy of others by not invading their personal space or sharing confidential information. Lastly, an ethical employee is dependable, meaning they can be relied upon to fulfill their responsibilities and commitments. Therefore, all of these answers are correct in describing an ethical employee.Rate this question:
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- 44.
Which of these is NOT a key employability skill?
- A.
Numeracy
- B.
Critical thinking (problem solving)
- C.
Time and stress management
- D.
Interpersonal skills
- E.
Appearance
Correct Answer
E. AppearanceExplanation
Appearance is not considered a key employability skill because it is subjective and can vary depending on cultural norms and personal preferences. While it is important to present oneself professionally and maintain a neat and clean appearance in a professional setting, it is not a skill that directly contributes to one's ability to perform job tasks or interact effectively with others. Employability skills such as numeracy, critical thinking, time and stress management, and interpersonal skills are more universally recognized as essential for success in the workplace.Rate this question:
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Feb 13, 2024Quiz Edited by
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Apr 14, 2015Quiz Created by
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