Office Procedures Test 1

44 Questions | Total Attempts: 38

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Workplace Quizzes & Trivia

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Questions and Answers
  • 1. 
    The workforce is becoming increasingly diverse.
    • A. 

      True

    • B. 

      False

  • 2. 
    It is expected that more people will choose to stay in the workforce beyond the age of 65.
    • A. 

      True

    • B. 

      False

  • 3. 
    A continually growing segment of the workforce is choosing to work in locations outside the traditional office.
    • A. 

      True

    • B. 

      False

  • 4. 
    Time management and stress management are not related.
    • A. 

      True

    • B. 

      False

  • 5. 
    Chronic stress can cause physical and emotional problems.
    • A. 

      True

    • B. 

      False

  • 6. 
    A balanced diet, enough sleep, and regular exercise are not effective in reducing negative stress.
    • A. 

      True

    • B. 

      False

  • 7. 
    Laughter can reduce stress.
    • A. 

      True

    • B. 

      False

  • 8. 
    Eating junk food (candy, chips, etc.) is a recommended way of relieving stress.
    • A. 

      True

    • B. 

      False

  • 9. 
    We can always stop ourselves from becoming angry.
    • A. 

      True

    • B. 

      False

  • 10. 
    Ethics refers to a company that works hard to make as much money as possible.
    • A. 

      True

    • B. 

      False

  • 11. 
    Discrimination in the workplace can be in the form of gender, race, religion, and sexual orientation, among others.
    • A. 

      True

    • B. 

      False

  • 12. 
    The ethical employer never gives constructive criticism.
    • A. 

      True

    • B. 

      False

  • 13. 
    Employees do not want to work in an ergonomically sound environment.
    • A. 

      True

    • B. 

      False

  • 14. 
    An unethical situation in one culture is unethical in ALL cultures. In other words, all people share the same sense of ethics.
    • A. 

      True

    • B. 

      False

  • 15. 
    Interpersonal skills refers to communicating clearly with a client on the phone.
    • A. 

      True

    • B. 

      False

  • 16. 
    What term matches this definition?A business-related, non-technical skill
    • A. 

      Typing skill

    • B. 

      Multiculturalism

    • C. 

      Culture

    • D. 

      Soft skills

    • E. 

      Computer skill

  • 17. 
    What term matches this definition?Ideas, customs, and values of a specific group
    • A. 

      Technical skill

    • B. 

      Multiculturalism

    • C. 

      Culture

    • D. 

      Soft skills

    • E. 

      Discrimination

  • 18. 
    What term matches this definition?People from different ethnic backgrounds
    • A. 

      Ethics

    • B. 

      Multiculturalism

    • C. 

      Culture

    • D. 

      Soft skills

    • E. 

      Discrimination

  • 19. 
    What term matches this definition?The "fit" between people, the tools they use, and the physical setting where they work
    • A. 

      Telecommuting

    • B. 

      Virtual teams

    • C. 

      Strategic thinking

    • D. 

      Ergonomics

    • E. 

      Insular

  • 20. 
    An employee acts ethically by:
    • A. 

      Respecting the organizational structure

    • B. 

      Respecting diversity

    • C. 

      Being honest

    • D. 

      Being dependable

    • E. 

      All answers are correct

  • 21. 
    What term matches this definition?Any conduct, comment, gesture or contact of a sexual nature that is likely to cause humiliation or offense to any employee
    • A. 

      Telecommuting

    • B. 

      Sexual harassment

    • C. 

      Strategic thinking

    • D. 

      Ergonomics

    • E. 

      Prejudice

  • 22. 
    What term matches this definition?An objective, a purpose, or an end that is to be achieved
    • A. 

      Procrastination

    • B. 

      Stress

    • C. 

      Goal

    • D. 

      Perfectionism

    • E. 

      Time

  • 23. 
    What term matches this definition?The body's response to a demand placed upon it
    • A. 

      Procrastination

    • B. 

      Stress

    • C. 

      Goal

    • D. 

      Perfectionism

    • E. 

      Time

  • 24. 
    What term matches this definition?Putting off until tomorrow what could be done today
    • A. 

      Procrastination

    • B. 

      Stress

    • C. 

      Goal

    • D. 

      Perfectionism

    • E. 

      Time

  • 25. 
    What term matches this definition?Always setting extremely high standards and being displeased with anything less than the best
    • A. 

      Procrastination

    • B. 

      Stress

    • C. 

      Goal

    • D. 

      Perfectionism

    • E. 

      Time

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