Module 1 - Session 2
Enter your name and email below to begin your quiz. (To pass the quiz you must score a 90 or above. If you fail youmust retake the quiz before scheduling your coaching session. )
- 1.What's the number one reason why most people fail in sales?
- A.
They keep getting no's
- B.
They spend too much time training
- C.
They don't take massive action
- D.
They don't have anyone to talk to
- 2.Being coachable is not applicable to agents who have sales experience.
- A.
True
- B.
False
- 3.Which of the following components are part of the Success Equation
- A.
Highly Developed Skills
- B.
Highly Developed Character
- C.
The company you work for
- D.
Investing time to execute what you learn
- E.
All of the above
- 4.When do you start making your list?
- A.
Before prospecting
- B.
After you begin prospecting
- C.
After obtaining your first statement
- D.
Never a good idea
- 5.You should only put people on your list who own businesses and process credit cards.
- A.
True
- B.
False
- 6.Which of the following do you NOT put on your list?
- A.
Friends & family
- B.
Business associates
- C.
Merchants that already process with Fidelity
- D.
Businesses that you frequently patron
- 7.How many people should an ambitious agent have on their list?
- A.
10-25
- B.
26-50
- C.
51-100
- D.
100-200+
- 8.What does low hanging fruit refer to?
- A.
Cold market
- B.
Friends and family
- C.
Supermarkets
- D.
All of the above
- 9.Which of the following represents Fidelity's top competitors?
- A.
Banks
- B.
Software companies
- C.
Family and Friends
- D.
Other ISO's
- E.
All of the above
- 10.Which one of the following is an edge we have over competing banks?
- A.
Rates
- B.
Customer Service
- C.
Technology
- D.
All of the above
- 11.Banks are in the business of providing payment solutions.
- A.
True
- B.
False
- 12.Software companies often require merchants to process with a specific processor.
- A.
True
- B.
False
- 13.Fidelity offers competitive products or emulators that allow us to work with many software's that we are not able to integrate with.
- A.
True
- B.
False
- 14.What percentage of transactions in the United States are processed by First Data?
- A.
10%
- B.
22%
- C.
36%
- D.
55%+
- 15.What year was Fidelity founded?
- A.
1986
- B.
1991
- C.
1996
- D.
2006
- 16.What is Fidelity's retention rate?
- A.
35%
- B.
55%
- C.
75%
- D.
90%+
- 17.Learning how to overcome objections is a skill you can master without experience.
- A.
True
- B.
False
- 18.You can easily overcome an objection by knowing the rebuttal, even if you yourself are struggling with the answer.
- A.
True
- B.
False
- 19.If you get asked a question by your merchant that you don't know the answer to you should make up an answer.
- A.
True
- B.
False
- 20.When your merchant asks why you need a statement and asks for your best price, you should offer them rates on the spot.
- A.
True
- B.
False
- 21.All card types carry the same cost.
- A.
True
- B.
False
- 22.Our analytics team can determine a merchants profit margins on products that they sell or overall profitability by looking at their processing statement.
- A.
True
- B.
False
- 23.What should you do when a merchant says he showed his statement to many companies and no one can beat his rates?
- A.
Thank him for his time and walk out
- B.
Explain how we've heard this many times and can often provide substantial savings
- C.
Guarantee him savings in hopes of getting the statement
- D.
Panic
- 24.If a merchant says he's getting 20 calls per day, it's an automatic indication that he is not a prospect for you.
- A.
True
- B.
False
- 25.When a merchant says he is happy, it's still worth put him in your pipeline to follow up at a later date.
- A.
True
- B.
False
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