Retail Sales Associate Assessment Test-08
- 1.
Best stock of your store should be displayed at. (आपके स्टोर का सर्वश्रेष्ठ स्टॉक प्रदर्शित होना चाहिए)
- A.
Lower level (निचला स्तर)
- B.
Higher level (उच्च स्तर पर)
- C.
Eye level (दृष्टी स्तर)
- D.
Medium level (मध्यम स्तर)
Correct Answer
C. Eye level (दृष्टी स्तर)Explanation
The best stock of the store should be displayed at eye level because it is the most visible and easily accessible position for customers. Placing the products at eye level increases the chances of customers noticing them and being more likely to make a purchase. This strategy is commonly used in retail to attract attention and maximize sales.Rate this question:
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- 2.
Is it important to keep the store clean and hygienic? (क्या स्टोर को साफ और स्वच्छ रखना महत्वपूर्ण है?)
- A.
Yes, at the time of festivals (हाँ, त्योहारों के समय में )
- B.
No, it is going to get dirty any ways due to the high number of visitors (नहीं, यह आगंतुकों की अधिक संख्या के कारण किसी भी तरह से गंदा होने वाला है)
- C.
Yes, always. (हाँ हमेशा)
- D.
No never (नहीं कभी नहीं)
Correct Answer
C. Yes, always. (हाँ हमेशा)Explanation
It is important to keep the store clean and hygienic at all times because maintaining cleanliness and hygiene ensures a healthy and safe environment for both customers and employees. A clean store creates a positive impression on customers, enhances their shopping experience, and increases their trust in the business. Additionally, a clean and hygienic store helps prevent the spread of diseases, promotes good health, and complies with health and safety regulations. Therefore, it is necessary to prioritize cleanliness and hygiene in order to maintain a successful and reputable store.Rate this question:
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- 3.
Which is a characteristic of high-performance teams where members believe in the integrity, character, and ability of each other? (उच्च प्रदर्शन टीमों की एक विशेषता है जहां सदस्य एक दूसरे की अखंडता, चरित्र और क्षमता में विश्वास करते हैं?)
- A.
Openness (खुलापन)
- B.
Loyalty (निष्ठा)
- C.
Trust (भरोसा)
- D.
Reliability (विश्वसनीयता)
Correct Answer
B. Loyalty (निष्ठा)Explanation
Loyalty is a characteristic of high-performance teams where members believe in the integrity, character, and ability of each other. Loyalty implies a strong commitment and dedication to the team and its members, fostering a sense of trust and support among team members. This trust and belief in each other's capabilities contribute to the overall cohesiveness and effectiveness of the team, enabling them to work collaboratively towards common goals.Rate this question:
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- 4.
Once a customer gets a loyalty membership card (एक बार ग्राहक को एक लॉयल्टी मेंबरशिप कार्ड मिल जाता है)
- A.
He is hooked to the store forever (वह दुकान में हमेशा के लिए आती है)
- B.
He needs to be made to feel special privileged each time he visits the store (हर बार जब वह स्टोर पर जाता है तो विशेष विशेषाधिकार महसूस करने के लिए उसे बनाया जाना चाहिए)
- C.
Company can forget about the customer as there are no guarantees about customer loyalty (कंपनी ग्राहक के बारे में भूल सकती है क्योंकि ग्राहक वफादारी के बारे में कोई गारंटी नहीं है)
- D.
None of the above (इनमे से कोई भी नहीं)
Correct Answer
B. He needs to be made to feel special privileged each time he visits the store (हर बार जब वह स्टोर पर जाता है तो विशेष विशेषाधिकार महसूस करने के लिए उसे बनाया जाना चाहिए)Explanation
Once a customer gets a loyalty membership card, it is important to make them feel special and privileged each time they visit the store. This can be done by offering exclusive discounts, personalized recommendations, or access to special events. By making the customer feel valued and appreciated, they are more likely to continue shopping at the store and remain loyal. This approach helps to build a long-term relationship with the customer and increases the chances of repeat business.Rate this question:
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- 5.
What are selling area (सेलिंग एरिया क्या होता है)
- A.
Place where stock has been kept (वह स्थान जहाँ स्टॉक रखा गया हो)
- B.
Store (दुकान)
- C.
Shop floor (शॉप फ्लोर)
- D.
Space where merchandise is displayed and customers interact with sales personnel. (स्पेस जहां माल प्रदर्शित होता है और ग्राहक बिक्री कर्मियों के साथ बातचीत करते हैं।)
Correct Answer
D. Space where merchandise is displayed and customers interact with sales personnel. (स्पेस जहां माल प्रदर्शित होता है और ग्राहक बिक्री कर्मियों के साथ बातचीत करते हैं।)Explanation
The selling area refers to the space where merchandise is displayed and customers interact with sales personnel. This is the area in a store or shop floor where the products are showcased and customers can browse, ask questions, and make purchases. It is the physical space where the sales process takes place, and it plays a crucial role in influencing customer behavior and driving sales.Rate this question:
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- 6.
Is it important to keep the store clean and hygienic? (क्या स्टोर को साफ और स्वच्छ रखना महत्वपूर्ण है?)
- A.
Yes, at the time of festivals (हां, त्योहारों के समय)
- B.
No, it is going to get dirty any ways due to the high number of visitors (नहीं, यह आगंतुकों की अधिक संख्या के कारण किसी भी तरह से गंदा होने वाला है)
- C.
Yes, always. (हां हमेशा।)
- D.
No never (नहीं कभी नहीं)
Correct Answer
C. Yes, always. (हां हमेशा।)Explanation
It is important to keep the store clean and hygienic at all times because maintaining cleanliness and hygiene is crucial for the overall well-being of the customers and employees. A clean and hygienic store creates a positive impression, promotes good health, and ensures the safety of everyone who visits the store. Additionally, a clean store helps in preventing the spread of diseases and maintains a pleasant environment for shopping. Therefore, it is necessary to prioritize cleanliness and hygiene in the store consistently.Rate this question:
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- 7.
When carrying or transporting sharp objects, you should (तेज धार वस्तुओं को ले जाते या ले जाते समय, आपको चाहिए)
- A.
Cover the sharp portion so as not to hurt anyone (तेज भाग को ढक दें)
- B.
Carry the sharp objects above your head (अपने सिर के ऊपर तेज वस्तुओं को ले जाएं)
- C.
Carry it anyways, you are just few steps away from the destination (इसे किसी भी रास्ते पर ले जाएं, आप गंतव्य से कुछ ही कदम दूर हैं)
- D.
All of the above (ऊपर के सभी)
Correct Answer
A. Cover the sharp portion so as not to hurt anyone (तेज भाग को ढक दें)Explanation
When carrying or transporting sharp objects, it is important to cover the sharp portion so as not to hurt anyone. This ensures the safety of others who may come in contact with the sharp object, preventing any potential injuries or accidents. By covering the sharp portion, the risk of cuts or punctures is minimized, making it a responsible and considerate approach when handling sharp objects.Rate this question:
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- 8.
The store floor should be (दुकान का फर्श होना चाहिए)
- A.
Clutter free (व्यवस्थित)
- B.
Messy (गंदा)
- C.
Full of garbage (कचरे से भरा हुआ)
- D.
None of the above (इनमे से कोई भी नहीं)
Correct Answer
A. Clutter free (व्यवस्थित)Explanation
The store floor should be clutter free, meaning it should be organized and free of any unnecessary items or mess. This ensures a clean and visually appealing environment for customers, making it easier for them to navigate and find what they are looking for. A clutter free store floor also promotes safety by reducing the risk of accidents or injuries caused by tripping or slipping on objects.Rate this question:
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- 9.
Too many props (बहुत सारे प्रॉप्स)
- A.
Create WOW factor (वाह कारक बनाएँ)
- B.
Store looks cluttered and messy (स्टोर अव्यवस्थित और गन्दा लगता है)
- C.
Creates a product centric feel (एक उत्पाद केंद्रित महसूस करता है)
- D.
Confusing to the customer as to what's for sale. (बिक्री के लिए ग्राहक को भ्रमित करना।)
Correct Answer
A. Create WOW factor (वाह कारक बनाएँ)Explanation
The correct answer is "Create WOW factor (वाह कारक बनाएँ)". This answer suggests that having too many props in the store can create a cluttered and messy look, which can be confusing to customers and make it difficult for them to understand what is for sale. On the other hand, creating a WOW factor can help attract customers and make the store more appealing.Rate this question:
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- 10.
As a retail in-store product demonstrator, you will be communicating directly with (एक खुदरा इन-स्टोर उत्पाद प्रदर्शनकर्ता के रूप में, आप सीधे इसके साथ संवाद करेंगे)
- A.
Customer (ग्राहक)
- B.
Seller (विक्रेता)
- C.
Manufacturer (उत्पादक)
- D.
Delivery boy (वितरण लड़का)
Correct Answer
A. Customer (ग्राहक)Explanation
As a retail in-store product demonstrator, your main role is to communicate directly with customers. You will be demonstrating the product, answering their questions, and providing information about the features and benefits. Your goal is to engage with customers and convince them to purchase the product. Therefore, the correct answer is customer.Rate this question:
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- 11.
Which of the following people skills should a team member not avoid? (टीम के सदस्य को निम्नलिखित में से किस कौशल से बचना चाहिए?)
- A.
Open communicator (संचारक खोलें)
- B.
Good listener (अच्छा श्रोता)
- C.
Self-motivated (स्व-प्रेरित)
- D.
None of the above (इनमे से कोई भी नहीं)
Correct Answer
A. Open communicator (संचारक खोलें)Explanation
A team member should not avoid being an open communicator because effective communication is essential for collaboration and problem-solving within a team. By openly expressing ideas, thoughts, and concerns, team members can ensure that everyone is on the same page and working towards a common goal. Open communication also fosters trust and transparency among team members, leading to better relationships and improved productivity. Therefore, it is important for a team member to possess the skill of being an open communicator.Rate this question:
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- 12.
Which of the following things must be taken care by a team member for following personal hygiene? (व्यक्तिगत स्वच्छता का पालन करने के लिए टीम के सदस्य द्वारा निम्नलिखित में से किन बातों का ध्यान रखा जाना चाहिए?)
- A.
Hand sanitizer (हाथ प्रक्षालक)
- B.
Deodorant (डिओडोरेंट)
- C.
Comb (कंघी)
- D.
All of the above (ऊपर के सभी)
Correct Answer
D. All of the above (ऊपर के सभी)Explanation
A team member must take care of all the above-mentioned things for following personal hygiene. Hand sanitizer is necessary to keep hands clean and free from germs. Deodorant helps in maintaining body odor and freshness. A comb is important for grooming and maintaining neat hair. So, all of the above items must be taken care of by a team member for personal hygiene.Rate this question:
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- 13.
Pick the correct name of things considered as waste and should be disposed of immediately. (कचरे के रूप में मानी जाने वाली चीजों का सही नाम चुनें और उन्हें तुरंत निपटाया जाना चाहिए।)
- A.
Packing once product is removed (एक बार उत्पाद निकाल देने पर पैकिंग हो जाती है)
- B.
Clothes (वस्त्र)
- C.
Food items (खाद्य वस्तुओं)
- D.
Hangers (हैंगर)
Correct Answer
C. Food items (खाद्य वस्तुओं)Explanation
Food items are considered as waste and should be disposed of immediately to prevent spoilage and the growth of bacteria. If food items are not disposed of promptly, they can become a breeding ground for pests and can cause health hazards. Therefore, it is important to dispose of food waste properly to maintain cleanliness and hygiene.Rate this question:
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- 14.
If you notice your co-worker not following the safety procedure, you (यदि आप अपने सहकर्मी को सुरक्षा प्रक्रिया का पालन नहीं करने की सूचना देते हैं, तो आप)
- A.
Encourage him (उसे प्रोत्साहित करें)
- B.
Discourage him (उसे हतोत्साहित करें)
- C.
Inform it to superior to avoid accidents (दुर्घटनाओं से बचने के लिए इसे बेहतर से सूचित करें)
- D.
Slap Him (उसे थप्पड़ मारा)
Correct Answer
C. Inform it to superior to avoid accidents (दुर्घटनाओं से बचने के लिए इसे बेहतर से सूचित करें)Explanation
If you notice your co-worker not following the safety procedure, it is important to inform it to a superior to avoid accidents. This is the best course of action as it ensures that the safety concern is addressed by someone with the authority and responsibility to take appropriate action. Encouraging or discouraging the co-worker may not effectively address the safety issue, and slapping him is not a professional or appropriate response.Rate this question:
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- 15.
Loyalty Schemes are __________ (निष्ठा योजनाएँ __________)
- A.
Important for achieving the commercial goals of the company (कंपनी के वाणिज्यिक लक्ष्यों को प्राप्त करने के लिए महत्वपूर्ण है)
- B.
A waste of paper and effort (कागज और प्रयास की बर्बादी)
- C.
Just a branding exercise (बस एक ब्रांडिंग व्यायाम)
- D.
None of the above (इनमे से कोई भी नहीं)
Correct Answer
A. Important for achieving the commercial goals of the company (कंपनी के वाणिज्यिक लक्ष्यों को प्राप्त करने के लिए महत्वपूर्ण है)Explanation
Loyalty schemes are important for achieving the commercial goals of the company because they help in building customer loyalty and retaining existing customers. By offering rewards, discounts, and exclusive benefits to loyal customers, companies can encourage repeat purchases and increase customer lifetime value. Loyalty schemes also provide valuable data and insights about customer preferences and behavior, which can be used for targeted marketing and personalized experiences. Ultimately, loyalty schemes contribute to the overall growth and profitability of the company by driving customer satisfaction and long-term customer relationships.Rate this question:
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