Service Ce Quiz 5.6.19
Questions and Answers
- 1.
Which policy would you check if a customer has an emergency situation and needs to come in ASAP?
- A.
Express policy
- B.
Special Items
- C.
Emergency Repair policy
- D.
Transportation Info policy
Correct Answer
C. Emergency Repair policy -
- 2.
If you successfully transfer a customer, an email has to be sent to the dealer.
- A.
True
- B.
False
Correct Answer
B. False -
- 3.
Which teams are the only ones you can schedule on for Priority Toyota Richmond?
- A.
DGA TEAMS
- B.
Eddie's Team
- C.
Phil's Team
- D.
Stewart Team
Correct Answer
A. DGA TEAMS -
- 4.
When scheduling a recall for Don K CDJR what team should you schedule with?
- A.
Recall Team
- B.
Level Two Team
- C.
Don K CDJR (MAIN SHOP)
- D.
Domestic Express Team
Correct Answer
B. Level Two Team -
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Current Version
-
May 07, 2019Quiz Edited by
ProProfs Editorial Team -
May 03, 2019Quiz Created by
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