1.
___________ diversification is when a firm enters a different business that has little horizontal interaction with other businesses of a firm.
Correct Answer
D. Unrelated
Explanation
Unrelated diversification refers to when a firm enters a different business that has little horizontal interaction with other businesses of the firm. This means that the new business is not related or connected to the existing businesses of the firm. Unlike synergistic or related diversification, where the new business is connected to the existing businesses and can benefit from synergies or shared resources, unrelated diversification involves entering a completely different industry or market with no significant interaction or synergy with the existing businesses.
2.
Which of the following is not an input process to develop forecasts?
Correct Answer
D. Stakeholder management
Explanation
Stakeholder management is not an input process to develop forecasts. Stakeholder management refers to the identification, analysis, and engagement of individuals or groups who have an interest or influence in a project or organization. It involves understanding their needs, expectations, and concerns and managing relationships with them. While stakeholder management is important for overall project success, it does not directly contribute to the development of forecasts. On the other hand, environmental monitoring, environmental scanning, and competitor intelligence are all input processes that provide valuable information and data to develop accurate forecasts.
3.
There are multiple challenges associated with making effective e-teams. Which of the following is not a challenge?
Correct Answer
B. E-teams can be effective in generating social capital.
4.
The Dodd-Frank Wall Street Reform and Consumer Protection Act require companies to disclose whether any tin, tantalum, tungsten or gold in their supply chain is connected to violent militia groups in the Congo or nine surrounding countries, including Angola, Rwanda, and Sudan. This is an example of which segment of the general environment?
Correct Answer
B. Political and legal
Explanation
The given statement describes a requirement imposed by the Dodd-Frank Wall Street Reform and Consumer Protection Act, which is a political and legal regulation. This regulation mandates companies to disclose any connection between tin, tantalum, tungsten, or gold in their supply chain and violent militia groups in the Congo and surrounding countries. Therefore, this requirement falls under the political and legal segment of the general environment.
5.
Creativity and problem-solving ability are considered to be part of _________ capital.
Correct Answer
D. Human
Explanation
Creativity and problem-solving ability are considered to be part of human capital because they are skills and abilities that individuals possess and can contribute to their productivity and success in various fields. Human capital refers to the knowledge, skills, and abilities that individuals acquire through education, training, and experience, which can be used to generate economic value. Creativity and problem-solving are important components of human capital as they enable individuals to come up with innovative solutions, think critically, and adapt to changing circumstances, ultimately contributing to personal and professional growth.
6.
New knowledge involves the continual interaction between __________ and __________ knowledge.
Correct Answer
D. Tacit; explicit
Explanation
New knowledge involves the continual interaction between tacit and explicit knowledge. Tacit knowledge refers to the knowledge that is difficult to articulate or transfer to others, such as personal experiences or intuition. On the other hand, explicit knowledge is formal and can be easily communicated, such as facts or theories. The interaction between these two types of knowledge is necessary for the creation and application of new knowledge. Tacit knowledge provides the foundation and context for understanding, while explicit knowledge allows for the sharing and dissemination of information.
7.
It is anticipated that the worldwide shortage of highly skilled, college-educated workers will increase significantly by 2020, according to research by McKinsey Global Institute. Some companies are going as far as to redefine the jobs of their experts and are transferring some of their tasks to lower-skilled people inside and outside of their companies. By redefining these _________ knowledge jobs, they address _____________ shortages and _____________ costs while enhancing job satisfaction.
Correct Answer
A. High-value; skill; lower
Explanation
By redefining these high-value knowledge jobs, companies address skill shortages and lower costs while enhancing job satisfaction. This means that companies are redefining the roles of their highly skilled workers and transferring some tasks to lower-skilled individuals. This helps to alleviate the shortage of highly skilled workers while also reducing costs for the company. Additionally, by allowing highly skilled workers to focus on more complex tasks, it can increase job satisfaction for these individuals.
8.
Internal development may be time consuming and, therefore, firms may forfeit the benefits of speed that growth through __________ and __________ can provide.
Correct Answer
D. Mergers; acquisitions
Explanation
Internal development refers to a company's efforts to grow and expand its business organically, through activities such as research and development, product innovation, and market penetration. However, this process can be time-consuming, as it requires significant investment, resources, and expertise. On the other hand, mergers and acquisitions offer a faster way for firms to achieve growth by combining their resources, capabilities, and market presence. By acquiring or merging with another company, firms can quickly gain access to new markets, technologies, products, and customers, thereby accelerating their growth and potentially outpacing competitors. Therefore, firms may forfeit the benefits of speed that growth through mergers and acquisitions can provide if they solely rely on internal development.
9.
The hierarchy of organizational goals is in the following order (least specific to most specific):
Correct Answer
A. Vision statements, mission statements, strategic objectives.
Explanation
The correct answer is vision statements, mission statements, strategic objectives. This hierarchy is based on the level of specificity and the overall direction of the organization. Vision statements provide a broad and overarching goal or purpose for the organization. Mission statements are more specific and outline the organization's core values, target audience, and primary objectives. Strategic objectives are the most specific and outline the specific actions and goals that need to be achieved to fulfill the mission and vision of the organization. Therefore, vision statements come first to set the overall direction, followed by mission statements to provide more specific guidance, and finally strategic objectives to outline the specific actions needed to achieve the mission and vision.
10.
All of the following are examples of socially complex organizational phenomena except
Correct Answer
A. Complex pHysical technology
Explanation
Complex physical technology is not an example of a socially complex organizational phenomenon because it refers to the physical machinery, equipment, or tools used in an organization, which do not involve social interactions or relationships between individuals. Socially complex organizational phenomena typically involve the interactions, relationships, and dynamics between people within an organization, such as the culture, leadership, trust, and interpersonal relations among managers.
11.
In contrast to the vision of an organization, its mission should
Correct Answer
A. Encompass both the purpose of the company as well as the basis of competition.
Explanation
The mission of an organization should encompass both the purpose of the company and the basis of competition because it serves as a guiding statement that outlines the overall goals and objectives of the organization. It defines what the organization aims to achieve and how it plans to differentiate itself from competitors. By including both the purpose and basis of competition in the mission, the organization ensures that its direction and focus are clear, allowing it to align its strategies and resources accordingly. This helps in setting a clear path for the organization's success and enables stakeholders to understand and support its mission.
12.
Which one of the following statements is an example of how to improve perceptual acuity?
Correct Answer
C. A CEO meets with direct competitors to analyze current industry trends. The CEOs share their conclusions with their respective companies.
Explanation
The statement "A CEO meets with direct competitors to analyze current industry trends. The CEOs share their conclusions with their respective companies" is an example of how to improve perceptual acuity. By meeting with direct competitors and analyzing industry trends, the CEO gains a deeper understanding of the market and can make more informed decisions for their own company. Sharing the conclusions with their respective companies allows for a broader perspective and helps in identifying potential opportunities and threats in the industry. This practice enhances the CEO's perceptual acuity by expanding their awareness and understanding of the competitive landscape.
13.
_________ is the network of relationships that individuals have throughout the organization.
Correct Answer
B. Social capital
Explanation
Social capital refers to the network of relationships that individuals have throughout the organization. It encompasses the social connections, trust, and cooperation among individuals within a company. This network of relationships is crucial for effective communication, collaboration, and knowledge sharing, which ultimately contribute to the overall success and performance of the organization.
14.
In the general environment, many relationships exist among the various elements. General environmental trends can have positive and negative impacts on various industries. For example, the aging population might have a ______ impact on the health care industry and a ______ impact on the baby product industry. These are called _____________ impacts.
Correct Answer
B. Positive; negative; demograpHic
Explanation
The aging population can have a positive impact on the health care industry because it creates a higher demand for medical services and products. On the other hand, it can have a negative impact on the baby product industry because there will be a decrease in the number of potential customers for baby products. These impacts are referred to as demographic impacts because they are related to changes in the population's characteristics and composition.
15.
A firm that takes on too much long-term debt to finance operations will see an immediate impact on its indicators of _______ financial leverage.
Correct Answer
A. Long-term
Explanation
If a firm takes on too much long-term debt to finance its operations, it will see an immediate impact on its indicators of long-term financial leverage. This means that the firm's long-term debt levels will increase, which can have a negative effect on its financial health and stability. It may lead to higher interest expenses, reduced profitability, and increased financial risk for the firm in the long run.
16.
In the __________ stage of the industry life cycle, there are many segments, competition is very intense, and the emphasis on process design is high.
Correct Answer
B. Maturity
Explanation
In the maturity stage of the industry life cycle, there are many segments, competition is very intense, and the emphasis on process design is high. This is because in the maturity stage, the industry has already established itself and reached a stable level of growth. As a result, there are multiple segments within the industry, each with its own competitors. The competition becomes intense as companies fight for market share. Additionally, in order to stay competitive, companies in the maturity stage often focus on improving their processes and efficiency to maximize their profits.
17.
Stakeholders are
Correct Answer
C. Individuals, groups, and organizations who have a stake in the success of the organization.
Explanation
The correct answer is "individuals, groups, and organizations who have a stake in the success of the organization." This answer accurately defines stakeholders as individuals, groups, or organizations who have an interest or investment in the success of the organization. This can include employees, customers, suppliers, shareholders, and other parties who may be affected by the organization's actions or outcomes. The answer also aligns with the commonly accepted definition of stakeholders in business and management contexts.
18.
Managers should do more than focus on short-term financial performance. One concept that helps managers do this is stakeholder symbiosis. This means that
Correct Answer
C. Stakeholders are dependent on each other for their success.
Explanation
The concept of stakeholder symbiosis suggests that stakeholders are dependent on each other for their success. This means that the success of one stakeholder group is intertwined with the success of other stakeholder groups. It emphasizes the idea that all stakeholders, including shareholders, employees, customers, suppliers, and the community, have a mutual interest in the long-term success and sustainability of the organization. By recognizing and managing these interdependencies, managers can create value for all stakeholders and achieve long-term success for the organization.
19.
Portfolio management frameworks, such as the BCG matrix, share which of the following characteristics?
Correct Answer
D. Grid dimensions are based on external environments and internal capabilities-market positions.
Explanation
Portfolio management frameworks, such as the BCG matrix, are based on grid dimensions that represent the external environments and internal capabilities-market positions of businesses. This means that the positioning of businesses in the matrix is determined by their market positions and their ability to compete in the external environment. This information helps businesses identify their strengths and weaknesses and make informed decisions about resource allocation and strategic planning. It does not suggest a need for sharing synergies or help businesses develop types of competitive advantage.
20.
The text discusses three areas a firm must be concerned with to keep their best and brightest employees from leaving. These include all the following except
Correct Answer
D. Sorting/absorping
Explanation
The text discusses three areas a firm must be concerned with to keep their best and brightest employees from leaving. These areas include developing, hiring/selecting, and retaining. Sorting/absorbing is not mentioned in the text as one of the areas a firm needs to be concerned with to retain their employees.
21.
Managers must commit to a _________ use of the balanced scorecard if they expect sustained performance.
Correct Answer
C. Long-term
Explanation
Managers must commit to a long-term use of the balanced scorecard if they expect sustained performance. This means that they need to adopt a strategic and continuous approach to using the balanced scorecard, rather than viewing it as a short-term or temporary solution. By committing to a long-term use, managers can effectively track and measure performance over time, identify areas for improvement, and make informed decisions to drive sustained success.
22.
Primark, a fashion retailer, has found a way to keep its cost structure lower than its rivals by leveraging streamlined logistics, a low marketing budget, and negotiating bargain prices from its suppliers. They are using a(n) ______________ strategy.
Correct Answer
B. Overall cost leadership
Explanation
Primark's strategy of keeping its cost structure lower than its rivals by leveraging streamlined logistics, a low marketing budget, and negotiating bargain prices from its suppliers indicates an overall cost leadership strategy. This means that Primark focuses on providing products at the lowest possible cost while still maintaining acceptable quality. By doing so, they aim to attract price-sensitive customers and gain a competitive advantage in the market.
23.
Which is considered a force in the five-forces model?
Correct Answer
A. Rivalry among competing firms
Explanation
The correct answer is rivalry among competing firms. In the five-forces model, this force refers to the level of competition and rivalry between firms operating in the same industry. It includes factors such as price competition, product differentiation, marketing strategies, and overall intensity of competition. This force is important because it affects the profitability and sustainability of firms in the industry. Increased rivalry can lead to lower prices, reduced profit margins, and the need for firms to constantly innovate and differentiate themselves to stay competitive.
24.
Primary value chain activities that involve the effective layout of receiving dock operations (inbound logistics) and support value chain activities that include expertise in process engineering (technology development) characterize which generic strategy?
Correct Answer
D. Overall cost leadership
Explanation
The correct answer is overall cost leadership. This strategy focuses on reducing costs throughout the value chain, including inbound logistics and process engineering. By effectively managing receiving dock operations and utilizing expertise in process engineering, a company can streamline operations and minimize costs, allowing them to offer products or services at a lower price compared to competitors. This strategy aims to attract a broad market by providing affordable products or services while maintaining acceptable levels of quality.
25.
An organization is responsible to many different entities. In order to meet the demands of these groups, organizations must participate in stakeholder management. Stakeholder management means that
Correct Answer
A. Interests of the stockholders are not the only interests that matter.
Explanation
Stakeholder management means that the organization recognizes that the interests of the stockholders are not the only interests that matter. It involves considering and addressing the needs and concerns of all stakeholders, including employees, customers, suppliers, communities, and the environment. By taking into account the diverse interests of these groups, organizations can strive for a more balanced and sustainable approach to decision-making and ensure long-term success.
26.
The primary aim of strategic management at the business level is
Correct Answer
D. Achieving competitive advantage.
Explanation
The primary aim of strategic management at the business level is achieving competitive advantage. This means that the organization wants to position itself in a way that allows it to outperform its competitors and gain a superior market position. This can be achieved through various means such as offering unique products or services, having a lower cost structure, or effectively targeting a specific market segment. By achieving competitive advantage, the organization can secure long-term success and profitability.
27.
In making the decision to enter the pharmaceutical industry, a company would not need to consider which of the following?
Correct Answer
A. Comparisons with non-competitors
Explanation
When considering entering the pharmaceutical industry, a company would not need to consider comparisons with non-competitors. This is because non-competitors are not directly involved in the same industry and therefore their performance or practices may not be relevant or comparable to the company's decision-making process. The focus should be on historical comparisons, industry norms, and comparisons with key competitors who are directly involved in the same market and can provide valuable insights for strategic decision-making.
28.
The balanced scorecard provides top managers with a __________ view of the business.
Correct Answer
B. Fast but comprehensive
Explanation
The balanced scorecard provides top managers with a fast but comprehensive view of the business. This means that it allows them to quickly assess the overall performance of the organization while also providing detailed information on various aspects of the business. This enables managers to make informed decisions and take necessary actions in a timely manner. The balanced scorecard combines both speed and comprehensiveness, making it a valuable tool for top managers.
29.
Effectiveness is often defined as
Correct Answer
D. Doing the right thing
Explanation
The correct answer is "doing the right thing" because effectiveness is commonly understood as the ability to achieve the desired outcome or goal. By doing the right thing, individuals or organizations are able to make decisions and take actions that align with their objectives and produce the intended results. This approach emphasizes the importance of making ethical and informed choices, rather than simply focusing on efficiency or following established processes.
30.
The effective management of diversity can enhance the social responsibility goals of an organization. Other areas where sound management of diverse workforces can improve the effectiveness of an organization and its competitive advantages include all but one of the following
Correct Answer
C. Problem creation
Explanation
The effective management of diversity can enhance the social responsibility goals of an organization because it promotes inclusivity and fairness, which are important aspects of social responsibility. In addition, managing diverse workforces can improve the effectiveness of an organization and its competitive advantages in areas such as marketing, resource acquisition, and organizational flexibility. However, problem creation is not one of the areas where sound management of diverse workforces can improve effectiveness. This suggests that managing diversity does not contribute to creating problems within an organization, but rather helps to address and overcome them.
31.
Firms that choose to diversify through internal development must develop _________ that allow them to move __________ from initial opportunity recognition to market introduction.
Correct Answer
A. Capabilities; quickly
Explanation
Firms that choose to diversify through internal development must develop capabilities that allow them to move quickly from initial opportunity recognition to market introduction. This means they need to have the necessary skills, resources, and expertise to efficiently and effectively bring new products or services to the market. By developing these capabilities, firms can minimize the time it takes to capitalize on new opportunities and gain a competitive advantage.
32.
Top executives can use email effectively for all of the following except
Correct Answer
D. Updates on corporate intelligence.
Explanation
Top executives can use email effectively for updates on company strategy, providing an overview of their work for the month, and sharing their perspectives on key issues. However, updates on corporate intelligence may not be suitable for email communication as it involves sensitive and confidential information that may be better discussed in person or through secure channels.
33.
The management of intellectual property involves all of the following except
Correct Answer
A. Converting explicit knowledge to tacit knowledge.
Explanation
The management of intellectual property involves various strategies and tools to protect and capitalize on intellectual assets. This includes obtaining patents, establishing contracts with confidentiality and non-compete clauses, and securing copyrights and trademarks. However, converting explicit knowledge to tacit knowledge is not a part of the management of intellectual property. This process refers to the transformation of documented or codified knowledge into practical or experiential knowledge, which is beyond the scope of intellectual property management.
34.
Data Analytics are being used by corporations to understand their customer purchasing patterns. This is an example of which segment of the general environment?
Correct Answer
C. Technological
Explanation
Data analytics being used by corporations to understand customer purchasing patterns falls under the technological segment of the general environment. This is because data analytics relies on technology and advanced tools to collect, analyze, and interpret large amounts of data. It involves the use of algorithms, statistical models, and machine learning techniques to uncover patterns and insights from the data. By leveraging technology, corporations can gain valuable insights into customer behavior and preferences, which can inform their decision-making and marketing strategies.
35.
The vision and mission statements of a company set the overall direction of the organization. Strategic objectives serve what role?
Correct Answer
C. Operationalize the mission statement
Explanation
Strategic objectives serve the role of operationalizing the mission statement. While the vision and mission statements set the overall direction of the organization, strategic objectives provide specific and measurable goals that help translate the mission into actionable steps. These objectives outline the key priorities and actions that need to be taken to achieve the mission and guide the organization's strategic planning and decision-making processes. Therefore, strategic objectives play a crucial role in turning the mission statement into practical and achievable outcomes.
36.
Rivals would find it difficult to challenge Atlas Door in the short run because of
Correct Answer
C. High barriers to entry.
Explanation
High barriers to entry refers to the obstacles or challenges that new competitors would face when trying to enter a particular market. In the case of Atlas Door, these barriers could include factors such as strong brand recognition, established customer base, proprietary technology or patents, economies of scale, or significant capital requirements. These barriers make it difficult for new competitors to enter the market and pose a challenge to Atlas Door in the short run. Weak customer loyalty, low buyer switching costs, and high threat of substitution do not directly address the difficulty of challenging Atlas Door in the short run.
37.
The four key attributes of strategic management include all of the following except
Correct Answer
A. EmpHasis on the attainment of short-term objectives.
Explanation
The given answer, "emphasis on the attainment of short-term objectives," is the correct answer because the question asks for an attribute that is not included in the four key attributes of strategic management. The other three options, recognizing trade-offs between effectiveness and efficiency, incorporating both short-term and long-term perspectives, and including multiple stakeholder interests in decision making, are all key attributes of strategic management.
38.
Research shows that which one of the following is not a strategy used by firms engaged in successful turnarounds?
Correct Answer
D. Global expansion
Explanation
Successful turnarounds typically involve strategies such as selective product and market pruning, piecemeal productivity improvements, and asset and cost surgery. However, global expansion is not typically considered a strategy used by firms engaged in successful turnarounds. This is because global expansion requires significant investment and resources, which may not be feasible or beneficial for a company that is trying to recover from financial difficulties. Instead, successful turnarounds focus on improving internal operations and streamlining the business before considering expansion into new markets.
39.
Polaris, a manufacturer of snowmobiles, motorcycles, watercraft, and off-road vehicles, shares manufacturing operations across its businesses. It also has a corporate research and development facility and staff departments that support all the Polaris operating divisions. This is an example of creating value by using
Correct Answer
D. Related diversification to acquire economies of scope by sharing.
Explanation
The given scenario describes how Polaris, a company that manufactures various types of vehicles, shares its manufacturing operations across its businesses. This strategy of sharing resources and operations is an example of related diversification, where the company leverages its core competencies in different markets to acquire economies of scope. By sharing manufacturing operations, Polaris can achieve cost savings, efficiency, and synergies between its different divisions, ultimately creating value for the company.
40.
Which of the following is not an example of organizational capabilities?
Correct Answer
A. Reputation with customers for quality and reliability
Explanation
Reputation with customers for quality and reliability is an example of organizational capabilities. Organizational capabilities refer to the unique skills, resources, and competencies that an organization possesses, allowing it to achieve its strategic goals and gain a competitive advantage. Reputation with customers for quality and reliability is a valuable capability that can differentiate a company from its competitors and attract more customers. It reflects the organization's ability to consistently deliver high-quality products or services, which enhances customer satisfaction and loyalty.
41.
Harley-Davidson markets motorcycles, clothes, toys, and restaurants. It uses its strong ________, which is __________.
Correct Answer
C. Brand image; an intangible resource
Explanation
Harley-Davidson markets a range of products including motorcycles, clothes, toys, and restaurants. The company's strong brand image plays a crucial role in its marketing strategy. A brand image refers to the perception and reputation that consumers have of a particular brand. It is intangible because it cannot be physically touched or measured. In the case of Harley-Davidson, its brand image represents qualities such as freedom, rebellion, and a sense of adventure, which attracts customers and sets the company apart from its competitors. This intangible resource is a valuable asset for Harley-Davidson as it helps to differentiate its products and build customer loyalty.
42.
Learning organizations permit the entire organization to benefit from ____________ talents.
Correct Answer
B. Individual and collective
Explanation
Learning organizations allow both individual and collective talents to contribute and benefit the entire organization. This means that not only do individuals have the opportunity to showcase their unique skills and abilities, but they also have the chance to collaborate and work together as a team. By harnessing both individual strengths and the power of collective intelligence, learning organizations can maximize their potential and drive innovation, growth, and success.
43.
Factors that directly affect the merger and acquisition environment include all the following except
Correct Answer
B. Managerial styles
Explanation
The given question asks for a factor that does not directly affect the merger and acquisition environment. All the options provided are factors that can have a direct impact on mergers and acquisitions, except for managerial styles. Managerial styles refer to the way in which managers make decisions and lead their teams, which may indirectly influence the success of a merger or acquisition but may not have a direct impact on the overall environment. Therefore, the correct answer is managerial styles.
44.
Wall Street executives have received excessive bonus pay in the past. This concerns which of the following stakeholder groups most directly?
Correct Answer
C. Stockholders
Explanation
The excessive bonus pay received by Wall Street executives directly concerns the stockholders. Stockholders are the individuals or entities who own shares in a company and therefore have a financial stake in its performance. When executives receive excessive bonus pay, it can negatively impact the company's profitability and ultimately the value of the stockholders' investments.
45.
Research published in Personnel Psychology shows that older workers are slightly more willing to implement organizational changes than younger workers. This is an example of which segment of the general environment?
Correct Answer
A. Sociocultural
Explanation
The research findings suggest that older workers are more open to implementing organizational changes compared to younger workers. This indicates a sociocultural aspect of the general environment, as it pertains to the social and cultural factors influencing individuals' attitudes and behaviors in the workplace.
46.
Which of the following is not a downside of portfolio models used to assist a firm in balancing its portfolio of businesses?
Correct Answer
D. Portfolio models rely on loose rules regarding resource allocation across the SBUs.
Explanation
The given answer states that portfolio models rely on loose rules regarding resource allocation across the SBUs. This means that portfolio models do not provide clear guidelines or specific criteria for allocating resources to different strategic business units (SBUs). This can lead to inconsistent and arbitrary allocation decisions, which may not effectively optimize the overall portfolio of businesses.
47.
Which of the following would be an entry barrier?
Correct Answer
A. Large economies of scale
Explanation
Large economies of scale can act as an entry barrier because they allow established companies to produce goods or services at a lower cost per unit compared to new entrants. This cost advantage makes it difficult for new competitors to enter the market and compete effectively. Established companies can achieve economies of scale through factors such as bulk purchasing, efficient production processes, and widespread distribution networks. As a result, new entrants may struggle to match the cost efficiency and competitiveness of established players, making it challenging for them to enter and succeed in the market.
48.
Mass customization permits companies to manufacture unique products in relatively _________ quantities at ______ costs.
Correct Answer
D. Small; lower
Explanation
Mass customization allows companies to produce unique products in smaller quantities at lower costs. This is because mass customization combines the benefits of mass production (lower costs due to economies of scale) with the advantages of customization (meeting individual customer needs and preferences). By producing in smaller quantities, companies can reduce inventory and waste, while lower costs are achieved through efficient production processes and supply chain management. This approach enables companies to offer personalized products without incurring high production expenses.
49.
An important implication of the balanced scorecard approach is that
Correct Answer
B. Managers should not look at their job as primarily balancing stakeholder demands.
Explanation
The correct answer implies that managers should not view their job as primarily balancing stakeholder demands. This suggests that the balanced scorecard approach encourages managers to consider a broader range of factors beyond just stakeholder demands, such as customer satisfaction and financial goals. By focusing on a balanced set of metrics, managers can ensure that they are not solely prioritizing the needs of stakeholders, but also considering the needs of other important stakeholders, such as customers and employees. This approach promotes a more holistic and comprehensive view of managerial responsibilities.
50.
Mary Stinson was required to take over a project after the entire team left the company. She was able to reconstruct what the team had accomplished through reading emails exchanged by the members of the team. This is an example of
Correct Answer
C. Using explicit knowledge.
Explanation
Mary Stinson's ability to reconstruct the project by reading emails exchanged by the team members indicates that she was able to access and understand the explicit knowledge contained in those emails. Explicit knowledge refers to knowledge that is codified and can be easily documented, shared, and transferred. In this case, the emails serve as a form of explicit knowledge that Mary was able to utilize to understand and continue the project.