Prepaid And Postpaid Customer Services

35 Questions | By TamyCN | Last updated: Mar 21, 2022 | Total Attempts: 87

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Prepaid And Postpaid Customer Services - Quiz

Questions and Answers

1.

Which of the following is a key benefit of the postpaid package?
- A.
  
  Customer pays upfront before using the service
- B.
  
  Customer has unlimited talk time
- C.
  
  Customer makes monthly payment in arrears
2.

What is a credit limit?
- A.
  
  Amount the customer pays after using the line
- B.
  
  Amount a customer has placed on their lines as a threshold to manage their expenses every calendar month
- C.
  
  Amount customer recharges on their line
3.

What is minimum monthly commitment?
- A.
  
  Maximum amount a customer will be charged based on agreed terms.
- B.
  
  Maximum amount a customer will be charged based on non-agreed terms
- C.
  
  This is the minimum amount that a customer will be charged based on agreed terms.
4.

Smart Premier tariff on net & off net is 11k per second
- A.
  
  True
- B.
  
  False
5.

Which of the following is not included in the smart Premier + package?
- A.
  
  1000 free SMS
- B.
  
  3GB data
- C.
  
  1,000 minutes talktime
6.

Which of these bundles is not available on Android bundle?
- A.
  
  1GB
- B.
  
  5GB
- C.
  
  4.5GB
7.

Which of these is not a documentary requirement for postpaid?
- A.
  
  Official request from the company
- B.
  
  Tax certificate
- C.
  
  Utility bill
8.

Security Deposit is an amount required to be paid by a postpaid customer before services are rendered.
- A.
  
  True
- B.
  
  False
9.

What is the tariff for the Corporate value 1
- A.
  
  42k first minute with 10k on net and off net
- B.
  
  20k on net and 25k off net
- C.
  
  42k first minute with 11k on net and off net
10.

Which of the following is not a feature of SME Basic?
- A.
  
  20k on net and 25k off net tariff
- B.
  
  N4, 500 minimum commitment on each line
- C.
  
  N1, 000 CUG Access fee
11.

What of the following is not a feature of prepaid CUG
- A.
  
  Available to family and friends within the same community
- B.
  
  Multiple subscriptions available within the same billing cycle
- C.
  
  Payment for service is paid after a calendar month
12.

Prepaid CUG is targeted at all the below except:
- A.
  
  Trade Unions
- B.
  
  Banks
- C.
  
  Religious societies
13.

Unused CUG minutes and SMS can be carried over into the next month
- A.
  
  True
- B.
  
  False
14.

What is Closed User Group
- A.
  
  A group of people who gather for a common cause to make calls
- B.
  
  Group of mobile telephone subscribers who can make calls and receive calls from members within the same group free of charge for a token monthly subscription fee
- C.
  
  A group of people who are allowed to call all other subscribers on the network for free
15.

Advanced CUG subscription is available to the following packages except
- A.
  
  RCCG
- B.
  
  POLCOM
- C.
  
  Agricom
16.

Multiple subscriptions allows customers on holding class to renew their subscription within the month of subscriptio
- A.
  
  True
- B.
  
  False
17.

Bucket data is targeted at group of people within the same organization who wish to share data at the same time
- A.
  
  True
- B.
  
  False
18.

Bucket data can be re-distributed at any time of the month
- A.
  
  True
- B.
  
  False
19.

Machine to Machine is used for:-
- A.
  
  Prepaid electricity meter
- B.
  
  Car tracking
- C.
  
  POS terminals
- D.
  
  All of the above
20.

Mega Pack Plan can be used on all devices for home and office us
- A.
  
  True
- B.
  
  False
21.

What of the following statements best describes Advoice
- A.
  
  Mobile advertising platform that monetizes outgoing calls
- B.
  
  Mobile advertising that monetizes outgoing calls with audio ads
- C.
  
  Mobile advertising platform that monetizes incoming calls, by replacing the ringing tone with audio ads.
22.

What is the cost of Advoice to the subscriber?
- A.
  
  What is the cost of Advoice to the subscriber?
- B.
  
  Zero
- C.
  
  N1, 000
23.

What is the cost of InterAd and Advoice respectively?
- A.
  
  N8 & N6
- B.
  
  N7 & N6
- C.
  
  N6 & N8
24.

What is InterAd?
- A.
  
  Social Media Platform that will enable advertiser to create & send animations to all GSM customers
- B.
  
  Social Media Platform that will enable advertiser to create & send animated promotion to predefined & preselected Airtel customers
- C.
  
  Social Media platform that that monetizes outgoing calls on the Airtel network
25.

What is VideoAd?
- A.
  
  Pre-recorded video advertising platform that rewards people for watching and interacting with video-based adverts
- B.
  
  Online video advertising platform that rewards people for watching and interacting with video-based adverts
- C.
  
  Online video that charges people for watching and interacting with video-based adverts