Prepaid And Postpaid Customer Services
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Which of the following is a key benefit of the postpaid package?
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Customer pays upfront before using the service
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Customer has unlimited talk time
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Customer makes monthly payment in arrears
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Explore key aspects of prepaid and postpaid customer services in telecommunications. This quiz assesses understanding of billing options, such as postpaid benefits, credit limits, and specific package features, crucial for professionals in customer service and telecom sectors.
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- 2.
What is a credit limit?
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Amount the customer pays after using the line
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Amount a customer has placed on their lines as a threshold to manage their expenses every calendar month
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Amount customer recharges on their line
Correct Answer
A. Amount a customer has placed on their lines as a threshold to manage their expenses every calendar monthExplanation
A credit limit refers to the amount that a customer sets as a maximum threshold for their expenses on their line of credit. It acts as a boundary to manage and control their spending within a specific time period, usually a calendar month. This limit helps customers to keep track of their expenses and avoid exceeding their budget or accumulating excessive debt.Rate this question:
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- 3.
What is minimum monthly commitment?
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Maximum amount a customer will be charged based on agreed terms.
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Maximum amount a customer will be charged based on non-agreed terms
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This is the minimum amount that a customer will be charged based on agreed terms.
Correct Answer
A. This is the minimum amount that a customer will be charged based on agreed terms.Explanation
The minimum monthly commitment refers to the lowest amount that a customer will be charged based on the agreed terms of their contract or agreement. This means that regardless of any additional charges or usage, the customer will always have to pay at least this minimum amount each month.Rate this question:
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- 4.
Smart Premier tariff on net & off net is 11k per second
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True
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False
Correct Answer
A. TrueExplanation
The explanation for the given correct answer is that the Smart Premier tariff charges 11k per second for both on-net and off-net calls. This means that regardless of whether the call is made to someone on the same network (on-net) or to someone on a different network (off-net), the tariff rate remains the same at 11k per second. Therefore, the statement "Smart Premier tariff on net & off net is 11k per second" is true.Rate this question:
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- 5.
Which of the following is not included in the smart Premier + package?
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1000 free SMS
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3GB data
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1,000 minutes talktime
Correct Answer
A. 3GB dataExplanation
The smart Premier + package includes 1000 free SMS and 1,000 minutes talktime, but it does not include 3GB data.Rate this question:
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- 6.
Which of these bundles is not available on Android bundle?
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1GB
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5GB
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4.5GB
Correct Answer
A. 5GBExplanation
The 5GB bundle is not available on Android.Rate this question:
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- 7.
Which of these is not a documentary requirement for postpaid?
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Official request from the company
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Tax certificate
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Utility bill
Correct Answer
A. Tax certificateExplanation
A tax certificate is not a documentary requirement for postpaid. Postpaid plans typically require an official request from the company, which confirms the intention to subscribe to the postpaid service. Additionally, a utility bill is often needed to verify the address of the applicant. However, a tax certificate is not typically required as part of the documentation process for postpaid plans.Rate this question:
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- 8.
Security Deposit is an amount required to be paid by a postpaid customer before services are rendered.
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True
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False
Correct Answer
A. TrueExplanation
A security deposit is a payment that a postpaid customer needs to make before they can start using the services. This deposit acts as a guarantee for the service provider in case the customer fails to pay their bills or damages any equipment. It is a common practice in the telecommunications industry to require a security deposit from postpaid customers to mitigate potential financial risks. Therefore, the statement is true.Rate this question:
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- 9.
What is the tariff for the Corporate value 1
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42k first minute with 10k on net and off net
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20k on net and 25k off net
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42k first minute with 11k on net and off net
Correct Answer
A. 42k first minute with 10k on net and off netExplanation
The correct answer is the first option, which states that the tariff for the Corporate value 1 is 42k for the first minute, with 10k for both on-net and off-net calls. This means that for the first minute of a call, regardless of whether it is on the same network or a different network, the cost will be 42k. Additionally, both on-net (calls within the same network) and off-net (calls to a different network) will have a charge of 10k per minute after the first minute.Rate this question:
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- 10.
Which of the following is not a feature of SME Basic?
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20k on net and 25k off net tariff
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N4, 500 minimum commitment on each line
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N1, 000 CUG Access fee
Correct Answer
A. 20k on net and 25k off net tariffExplanation
The feature of SME Basic that is not mentioned in the given options is the 20k on net and 25k off net tariff. This means that the tariff for on-net calls is 20k, while the tariff for off-net calls is 25k. The other options mentioned in the question are the N4,500 minimum commitment on each line and the N1,000 CUG Access fee.Rate this question:
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- 11.
What of the following is not a feature of prepaid CUG
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Available to family and friends within the same community
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Multiple subscriptions available within the same billing cycle
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Payment for service is paid after a calendar month
Correct Answer
A. Payment for service is paid after a calendar monthExplanation
Prepaid CUG (Closed User Group) is a service that allows a specific group of users to make calls and send messages within their group at discounted rates. The correct answer states that "Payment for service is paid after a calendar month" is not a feature of prepaid CUG. This means that users of prepaid CUG are required to make payment for the service before they can use it, rather than paying for it after a calendar month. This feature ensures that users have sufficient credit to utilize the service and prevents any potential misuse or non-payment.Rate this question:
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- 12.
Prepaid CUG is targeted at all the below except:
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Trade Unions
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Banks
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Religious societies
Correct Answer
A. BanksExplanation
Prepaid CUG (Closed User Group) is a service that allows a group of users to communicate exclusively within their group. It provides benefits like cost savings and enhanced privacy. Banks, being financial institutions, often require extensive communication networks with their customers and employees. Therefore, prepaid CUG would be beneficial for banks to ensure secure and efficient communication. Hence, the correct answer is banks.Rate this question:
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- 13.
Unused CUG minutes and SMS can be carried over into the next month
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True
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False
Correct Answer
A. FalseExplanation
Unused CUG minutes and SMS cannot be carried over into the next month. This means that any minutes or SMS that are not used within the current month will be lost and cannot be used in the following month.Rate this question:
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- 14.
What is Closed User Group
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A group of people who gather for a common cause to make calls
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Group of mobile telephone subscribers who can make calls and receive calls from members within the same group free of charge for a token monthly subscription fee
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A group of people who are allowed to call all other subscribers on the network for free
Correct Answer
A. Group of mobile telephone subscribers who can make calls and receive calls from members within the same group free of charge for a token monthly subscription feeExplanation
A Closed User Group refers to a group of mobile telephone subscribers who can make calls and receive calls from members within the same group free of charge for a token monthly subscription fee. This means that the members of the group have a special arrangement where they can communicate with each other without incurring any additional charges, as long as they are part of the same closed user group. This feature is typically offered by mobile network operators as a way to provide cost-effective communication options for specific groups of people, such as families or businesses.Rate this question:
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- 15.
Advanced CUG subscription is available to the following packages except
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RCCG
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POLCOM
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Agricom
Correct Answer
A. RCCGExplanation
The given question states that the Advanced CUG subscription is available to all packages except RCCG. This means that customers who subscribe to packages like POLCOM and Agricom can avail the Advanced CUG subscription, but RCCG package subscribers cannot.Rate this question:
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- 16.
Multiple subscriptions allows customers on holding class to renew their subscription within the month of subscriptio
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True
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False
Correct Answer
A. False -
- 17.
Bucket data is targeted at group of people within the same organization who wish to share data at the same time
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True
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False
Correct Answer
A. TrueExplanation
Bucket data refers to a storage system that allows a group of people within the same organization to share and access data simultaneously. This means that multiple individuals can collaborate and work on the same set of data without any conflicts or issues. Therefore, the statement "Bucket data is targeted at a group of people within the same organization who wish to share data at the same time" is true.Rate this question:
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- 18.
Bucket data can be re-distributed at any time of the month
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True
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False
Correct Answer
A. FalseExplanation
Bucket data cannot be re-distributed at any time of the month. Once data is stored in a bucket, it remains in that bucket until it is accessed or modified by a user. The data distribution in a bucket is determined by the storage system and is not subject to change unless explicitly modified by the user. Therefore, the statement is false.Rate this question:
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- 19.
Machine to Machine is used for:-
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Prepaid electricity meter
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Car tracking
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POS terminals
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All of the above
Correct Answer
A. All of the aboveExplanation
The correct answer is "All of the above" because Machine to Machine (M2M) technology is used in various applications such as prepaid electricity meters, car tracking, and POS terminals. M2M enables communication and data exchange between devices without human intervention, allowing these devices to interact and perform tasks efficiently. Therefore, all the mentioned options utilize M2M technology for their operations.Rate this question:
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- 20.
Mega Pack Plan can be used on all devices for home and office us
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True
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False
Correct Answer
A. TrueExplanation
The Mega Pack Plan is suitable for both home and office use and can be used on all devices. This means that users can access the plan on their personal devices at home, as well as on their work devices in the office. Therefore, the statement is true.Rate this question:
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- 21.
What of the following statements best describes Advoice
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Mobile advertising platform that monetizes outgoing calls
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Mobile advertising that monetizes outgoing calls with audio ads
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Mobile advertising platform that monetizes incoming calls, by replacing the ringing tone with audio ads.
Correct Answer
A. Mobile advertising platform that monetizes incoming calls, by replacing the ringing tone with audio ads.Explanation
The correct answer is "Mobile advertising platform that monetizes incoming calls, by replacing the ringing tone with audio ads." This answer accurately describes Advoice as a mobile advertising platform that generates revenue from incoming calls by replacing the traditional ringing tone with audio ads. This means that users will hear advertisements instead of the regular ringing sound when receiving calls.Rate this question:
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- 22.
What is the cost of Advoice to the subscriber?
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What is the cost of Advoice to the subscriber?
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Zero
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N1, 000
Correct Answer
A. ZeroExplanation
The cost of Advoice to the subscriber is zero.Rate this question:
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- 23.
What is the cost of InterAd and Advoice respectively?
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N8 & N6
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N7 & N6
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N6 & N8
Correct Answer
A. N8 & N6Explanation
The cost of InterAd is N8 and the cost of Advoice is N6.Rate this question:
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- 24.
What is InterAd?
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Social Media Platform that will enable advertiser to create & send animations to all GSM customers
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Social Media Platform that will enable advertiser to create & send animated promotion to predefined & preselected Airtel customers
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Social Media platform that that monetizes outgoing calls on the Airtel network
Correct Answer
A. Social Media Platform that will enable advertiser to create & send animated promotion to predefined & preselected Airtel customersExplanation
The correct answer is "Social Media Platform that will enable advertiser to create & send animated promotion to predefined & preselected Airtel customers." This answer accurately describes InterAd as a social media platform that allows advertisers to create and send animated promotions specifically to preselected Airtel customers. It specifies the target audience and the type of content that can be created and shared on the platform.Rate this question:
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- 25.
What is VideoAd?
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Pre-recorded video advertising platform that rewards people for watching and interacting with video-based adverts
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Online video advertising platform that rewards people for watching and interacting with video-based adverts
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Online video that charges people for watching and interacting with video-based adverts
Correct Answer
A. Online video advertising platform that rewards people for watching and interacting with video-based advertsExplanation
VideoAd is an online video advertising platform that rewards people for watching and interacting with video-based adverts. This means that users are incentivized to engage with the advertisements by receiving some form of reward, whether it be points, discounts, or other benefits. The platform aims to encourage user engagement with ads and create a win-win situation for both advertisers and viewers.Rate this question:
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- 26.
What is the cost of Video Ad?
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N55 per impression
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N15 per impression
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N50 per impression
Correct Answer
A. N50 per impressionExplanation
The cost of the Video Ad is N50 per impression. This means that for every viewing of the ad, the advertiser charges N50.Rate this question:
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- 27.
Which best describes Audio Conferencing?
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On-Demand teleconferencing service that enables an organisation view and have multiple, multi-party discussions using Airtel’s audio conferencing platform
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On demand teleconferencing service that enables an organization to have maximum of 3 multi-party discussions at the same time using Airtel’s audio conferencing platform
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On-Demand teleconferencing service that enables an organisation have multiple, multi-party discussions using Airtel’s audio conferencing platform
Correct Answer
A. On-Demand teleconferencing service that enables an organisation have multiple, multi-party discussions using Airtel’s audio conferencing platformExplanation
The correct answer is "On-Demand teleconferencing service that enables an organisation to have multiple, multi-party discussions using Airtel’s audio conferencing platform." This option accurately describes audio conferencing as a service that allows an organization to have multiple discussions with multiple participants using Airtel's audio conferencing platform.Rate this question:
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- 28.
Which of these is not a feature of Audio Conferencing?
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Can take up to 480 meeting participants at a time
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Secure connection
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It is only available to prepaid customers
Correct Answer
A. It is only available to prepaid customersExplanation
The given options describe features of Audio Conferencing. However, the feature "It is only available to prepaid customers" is not a feature of Audio Conferencing. This suggests that Audio Conferencing is not limited to prepaid customers and can be accessed by other types of customers as well.Rate this question:
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- 29.
What is Mobile Switchboard (MSB)?
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Service that allows PBX to function as mobile lines which still retaining the primary function of the PBX
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Service that provides PBX service free of charge to mobile phones
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Service that allows customers’ mobile numbers function as PBX extensions while still retaining the primary function of a mobile line
Correct Answer
A. Service that allows customers’ mobile numbers function as PBX extensions while still retaining the primary function of a mobile lineExplanation
The correct answer is "Service that allows customers’ mobile numbers function as PBX extensions while still retaining the primary function of a mobile line." This means that with a Mobile Switchboard (MSB), customers can use their mobile numbers as extensions of a PBX system, allowing them to make and receive calls as if they were using a traditional PBX system. This service combines the features of a mobile line with the functionality of a PBX system.Rate this question:
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- 30.
What is the maximum number of extensions you can have on MSB?
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10
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100
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110
Correct Answer
A. 100Explanation
The maximum number of extensions that can be had on MSB is 100. This means that MSB can accommodate up to 100 additional extensions.Rate this question:
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- 31.
What is the one off charge for Mobile Switchboard?
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N4,000
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N6,500
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N12,750
Correct Answer
A. N4,000Explanation
The one off charge for Mobile Switchboard is N4,000. This means that customers will be charged a one-time fee of N4,000 for using the Mobile Switchboard service.Rate this question:
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- 32.
Which one is not a feature of Mobile Switchboard?
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Ability to make calls from international destinations
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Auto attendant IVR
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Availability of intercom calls
Correct Answer
A. Ability to make calls from international destinationsExplanation
The feature of making calls from international destinations is not a part of the Mobile Switchboard. The other two features mentioned, auto attendant IVR and availability of intercom calls, are included in the Mobile Switchboard.Rate this question:
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- 33.
COCP – Tone Upload costs N5,000 and N100 per Line Monthly Subscription
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True
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False
Correct Answer
A. TrueExplanation
The given statement states that the Tone Upload costs N5,000 and N100 per Line Monthly Subscription. The answer "True" indicates that this statement is correct. Therefore, it can be inferred that the Tone Upload service indeed costs N5,000 and N100 per Line Monthly Subscription.Rate this question:
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- 34.
Which best describes Corporate Ring back tunes
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Allows CUG customers promote their views and events etc. through the ring back tune
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Allows corporate customers and smaller businesses promote their events, products, organizations etc. through the ring back tune
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Allows customers to send adverts via ring tones
Correct Answer
A. Allows corporate customers and smaller businesses promote their events, products, organizations etc. through the ring back tuneExplanation
Corporate Ring back tunes allow corporate customers and smaller businesses to promote their events, products, organizations, etc. through the ring back tune. This feature enables these entities to advertise and create brand awareness among callers by playing customized promotional messages or music instead of the traditional ringing sound. It serves as a marketing tool for businesses to reach their target audience and promote their offerings effectively.Rate this question:
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- 35.
What is the minimum quantity of SMS that can be qualified as Bulk SMS
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500,000
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100,000
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200,000
Correct Answer
A. 200,000Explanation
The minimum quantity of SMS that can be qualified as Bulk SMS is 200,000. This means that in order for a group of SMS to be considered as a bulk SMS, there must be at least 200,000 messages in that group.Rate this question:
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Current Version
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Mar 21, 2023Quiz Edited by
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Oct 30, 2017Quiz Created by
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