Prepaid And Postpaid Customer Services
.
- 1.Which of the following is a key benefit of the postpaid package?
- A.
Customer pays upfront before using the service
- B.
Customer has unlimited talk time
- C.
Customer makes monthly payment in arrears
- 2.What is a credit limit?
- A.
Amount the customer pays after using the line
- B.
Amount a customer has placed on their lines as a threshold to manage their expenses every calendar month
- C.
Amount customer recharges on their line
- 3.What is minimum monthly commitment?
- A.
Maximum amount a customer will be charged based on agreed terms.
- B.
Maximum amount a customer will be charged based on non-agreed terms
- C.
This is the minimum amount that a customer will be charged based on agreed terms.
- 4.Smart Premier tariff on net & off net is 11k per second
- A.
True
- B.
False
- 5.Which of the following is not included in the smart Premier + package?
- A.
1000 free SMS
- B.
3GB data
- C.
1,000 minutes talktime
- 6.Which of these bundles is not available on Android bundle?
- A.
1GB
- B.
5GB
- C.
4.5GB
- 7.Which of these is not a documentary requirement for postpaid?
- A.
Official request from the company
- B.
Tax certificate
- C.
Utility bill
- 8.Security Deposit is an amount required to be paid by a postpaid customer before services are rendered.
- A.
True
- B.
False
- 9.What is the tariff for the Corporate value 1
- A.
42k first minute with 10k on net and off net
- B.
20k on net and 25k off net
- C.
42k first minute with 11k on net and off net
- 10.Which of the following is not a feature of SME Basic?
- A.
20k on net and 25k off net tariff
- B.
N4, 500 minimum commitment on each line
- C.
N1, 000 CUG Access fee
- 11.What of the following is not a feature of prepaid CUG
- A.
Available to family and friends within the same community
- B.
Multiple subscriptions available within the same billing cycle
- C.
Payment for service is paid after a calendar month
- 12.Prepaid CUG is targeted at all the below except:
- A.
Trade Unions
- B.
Banks
- C.
Religious societies
- 13.Unused CUG minutes and SMS can be carried over into the next month
- A.
True
- B.
False
- 14.What is Closed User Group
- A.
A group of people who gather for a common cause to make calls
- B.
Group of mobile telephone subscribers who can make calls and receive calls from members within the same group free of charge for a token monthly subscription fee
- C.
A group of people who are allowed to call all other subscribers on the network for free
- 15.Advanced CUG subscription is available to the following packages except
- A.
RCCG
- B.
POLCOM
- C.
Agricom
- 16.Multiple subscriptions allows customers on holding class to renew their subscription within the month of subscriptio
- A.
True
- B.
False
- 17.Bucket data is targeted at group of people within the same organization who wish to share data at the same time
- A.
True
- B.
False
- 18.Bucket data can be re-distributed at any time of the month
- A.
True
- B.
False
- 19.Machine to Machine is used for:-
- A.
Prepaid electricity meter
- B.
Car tracking
- C.
POS terminals
- D.
All of the above
- 20.Mega Pack Plan can be used on all devices for home and office us
- A.
True
- B.
False
- 21.What of the following statements best describes Advoice
- A.
Mobile advertising platform that monetizes outgoing calls
- B.
Mobile advertising that monetizes outgoing calls with audio ads
- C.
Mobile advertising platform that monetizes incoming calls, by replacing the ringing tone with audio ads.
- 22.What is the cost of Advoice to the subscriber?
- A.
What is the cost of Advoice to the subscriber?
- B.
Zero
- C.
N1, 000
- 23.What is the cost of InterAd and Advoice respectively?
- A.
N8 & N6
- B.
N7 & N6
- C.
N6 & N8
- 24.What is InterAd?
- A.
Social Media Platform that will enable advertiser to create & send animations to all GSM customers
- B.
Social Media Platform that will enable advertiser to create & send animated promotion to predefined & preselected Airtel customers
- C.
Social Media platform that that monetizes outgoing calls on the Airtel network
- 25.What is VideoAd?
- A.
Pre-recorded video advertising platform that rewards people for watching and interacting with video-based adverts
- B.
Online video advertising platform that rewards people for watching and interacting with video-based adverts
- C.
Online video that charges people for watching and interacting with video-based adverts
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