Prepaid And Postpaid Customer Services

35 Questions | Total Attempts: 55

SettingsSettingsSettings
Please wait...
Prepaid And Postpaid Customer Services

.


Questions and Answers
  • 1. 
    Which of the following is a key benefit of the postpaid package?
    • A. 

      Customer pays upfront before using the service

    • B. 

      Customer has unlimited talk time

    • C. 

      Customer makes monthly payment in arrears

  • 2. 
    What is a credit limit?
    • A. 

      Amount the customer pays after using the line

    • B. 

      Amount a customer has placed on their lines as a threshold to manage their expenses every calendar month

    • C. 

      Amount customer recharges on their line

  • 3. 
    What is minimum monthly commitment?
    • A. 

      Maximum amount a customer will be charged based on agreed terms.

    • B. 

      Maximum amount a customer will be charged based on non-agreed terms

    • C. 

      This is the minimum amount that a customer will be charged based on agreed terms.

  • 4. 
    Smart Premier tariff on net & off net is 11k per second 
    • A. 

      True

    • B. 

      False

  • 5. 
    Which of the following is not included in the smart Premier + package?
    • A. 

      1000 free SMS

    • B. 

      3GB data

    • C. 

      1,000 minutes talktime

  • 6. 
    Which of these bundles is not available on Android bundle?
    • A. 

      1GB

    • B. 

      5GB

    • C. 

      4.5GB

  • 7. 
    Which of these is not a documentary requirement for postpaid?
    • A. 

      Official request from the company

    • B. 

      Tax certificate

    • C. 

      Utility bill

  • 8. 
    Security Deposit is an amount required to be paid by a postpaid customer before services are rendered.
    • A. 

      True

    • B. 

      False

  • 9. 
    What is the tariff for the Corporate value 1
    • A. 

      42k first minute with 10k on net and off net

    • B. 

      20k on net and 25k off net

    • C. 

      42k first minute with 11k on net and off net

  • 10. 
    Which of the following is not a feature of SME Basic?
    • A. 

      20k on net and 25k off net tariff

    • B. 

      N4, 500 minimum commitment on each line

    • C. 

      N1, 000 CUG Access fee

  • 11. 
    What of the following is not a feature of prepaid CUG
    • A. 

      Available to family and friends within the same community

    • B. 

      Multiple subscriptions available within the same billing cycle

    • C. 

      Payment for service is paid after a calendar month

  • 12. 
    Prepaid CUG is targeted at all the below except:
    • A. 

      Trade Unions

    • B. 

      Banks

    • C. 

      Religious societies

  • 13. 
    Unused CUG minutes and SMS can be carried over into the next month
    • A. 

      True

    • B. 

      False

  • 14. 
    What is Closed User Group
    • A. 

      A group of people who gather for a common cause to make calls

    • B. 

      Group of mobile telephone subscribers who can make calls and receive calls from members within the same group free of charge for a token monthly subscription fee

    • C. 

      A group of people who are allowed to call all other subscribers on the network for free

  • 15. 
    Advanced CUG subscription is available to the following packages except
    • A. 

      RCCG

    • B. 

      POLCOM

    • C. 

      Agricom

  • 16. 
    Multiple subscriptions allows customers on holding class to renew their subscription within the month of subscriptio
    • A. 

      True

    • B. 

      False

  • 17. 
    Bucket data is targeted at group of people within the same organization who wish to share data at the same time
    • A. 

      True

    • B. 

      False

  • 18. 
    Bucket data can be re-distributed at any time of the month 
    • A. 

      True

    • B. 

      False

  • 19. 
    Machine to Machine is used for:-
    • A. 

      Prepaid electricity meter

    • B. 

      Car tracking

    • C. 

      POS terminals

    • D. 

      All of the above

  • 20. 
    Mega Pack Plan can be used on all devices for home and office us
    • A. 

      True

    • B. 

      False

  • 21. 
    What of the following statements best describes Advoice
    • A. 

      Mobile advertising platform that monetizes outgoing calls

    • B. 

      Mobile advertising that monetizes outgoing calls with audio ads

    • C. 

      Mobile advertising platform that monetizes incoming calls, by replacing the ringing tone with audio ads.

  • 22. 
    What is the cost of Advoice to the subscriber? 
    • A. 

      What is the cost of Advoice to the subscriber?

    • B. 

      Zero

    • C. 

      N1, 000

  • 23. 
    What is the cost of InterAd and Advoice respectively?
    • A. 

      N8 & N6

    • B. 

      N7 & N6

    • C. 

      N6 & N8

  • 24. 
    What is InterAd?
    • A. 

      Social Media Platform that will enable advertiser to create & send animations to all GSM customers

    • B. 

      Social Media Platform that will enable advertiser to create & send animated promotion to predefined & preselected Airtel customers

    • C. 

      Social Media platform that that monetizes outgoing calls on the Airtel network

  • 25. 
    What is VideoAd?
    • A. 

      Pre-recorded video advertising platform that rewards people for watching and interacting with video-based adverts

    • B. 

      Online video advertising platform that rewards people for watching and interacting with video-based adverts

    • C. 

      Online video that charges people for watching and interacting with video-based adverts

Back to Top Back to top