Mcdst Mid-term

15 Questions | Total Attempts: 111

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Midterm Quizzes & Trivia

MCDST Mid-Term Exam


Questions and Answers
  • 1. 
    Microsoft Created a certification for desktop support technicians that is called the:
    • A. 

      Microsoft Certified Developer Specialist Trainer

    • B. 

      Microsoft Certified Desktop Support Technician

    • C. 

      Microsoft Certificate for Desktop Support Technician

    • D. 

      Microsoft Certificate for Developer Support Trainer

  • 2. 
    Which of the following is considered an advantage to having the MCDST? (Choose all that apply.)
    • A. 

      Expected by employers

    • B. 

      Looks impressive on a resume

    • C. 

      Required by some employers

    • D. 

      None of the above

  • 3. 
    The desktop support technician is required to support which of the following? (Choose all that apply.)
    • A. 

      Personal computers

    • B. 

      Firewalls

    • C. 

      Microsoft Windows XP

    • D. 

      Network servers

    • E. 

      Microsoft Office 2003

  • 4. 
    Which of the following is a capability of the DST? (Choose all that apply.)
    • A. 

      Interacts effectively with various types of people

    • B. 

      Resolves user desktop problems

    • C. 

      Interrelates desktop computers to the networking environment

    • D. 

      Works within a team of desktop support technicians

    • E. 

      Correlates activities with other members of the Information Technology Department

  • 5. 
    The Platform Support team provides support for a wide range of servers, including: (Choose all that apply.)
    • A. 

      Domain Controllers

    • B. 

      Domain Name System

    • C. 

      File and print servers

    • D. 

      Database servers

    • E. 

      Application servers

  • 6. 
    The _________ manager heads a team that creates and updates procedures that secure the organization's assets.
    • A. 

      Platform support

    • B. 

      Application development

    • C. 

      Network infrastructure

    • D. 

      Security

    • E. 

      User support

  • 7. 
    The Network Infrastructure team supports network devices, including ____________, within the organization. (Choose all that apply.)
    • A. 

      Domain Controllers

    • B. 

      Domain Name System

    • C. 

      File and print servers

    • D. 

      Routers

    • E. 

      Switches

  • 8. 
    Which of the following statements regarding problem tracking software is true? (Choose all that apply.)
    • A. 

      Maintains information about the resolution of the user problems

    • B. 

      Is initiated by the Help Desk when a user calls

    • C. 

      Provides the time that the ticket has been opened

    • D. 

      Contains the resolution of the problem

  • 9. 
    The desktop support technician enters ___________ into the problem tracking system. 
    • A. 

      Knowledge base entries

    • B. 

      User's request issues

    • C. 

      Request queue

    • D. 

      Number of hours to contact the user

    • E. 

      Actions taken to resolve the problem

  • 10. 
    The workgroup networking model exhibits which of the following characteristics? (Choose all that apply.)
    • A. 

      Deployed in small offices

    • B. 

      Requires centralized security configuration by system administrators

    • C. 

      Recommended for 10 or less computers

    • D. 

      Requires Active Directory on Domain Controllers

  • 11. 
    The Event Viewer permits which of the following logs to be viewed? (Choose all that apply.)
    • A. 

      Configuration

    • B. 

      Application

    • C. 

      Audit

    • D. 

      Security

    • E. 

      System

  • 12. 
    __________ is a system utility for managing hard disks.
    • A. 

      Disk Manager

    • B. 

      Disk Management

    • C. 

      Disk Allocator

    • D. 

      Disk Defragmenter

  • 13. 
    On the CompTIA Web site, A+ and Network+ certifications are described as ___________ . (Choose all that apply.)
    • A. 

      Vendor neutral

    • B. 

      Industry standard for entry-level computer technicians

    • C. 

      Possibly required by companies

    • D. 

      Showing demonstrated skill in network administration and support

    • E. 

      Highly recommended by corporations

  • 14. 
    A Microsoft Certified Desktop Support Technician has to pass which of the following exams? (Choose all that apply.)
    • A. 

      Exam 70-271: Supporting Users and Troubleshooting on a Microsoft Windows XP Operating System

    • B. 

      Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

    • C. 

      Exam 220-221: A+ Core Hardware

    • D. 

      Exam 220-222: A+ OS Technologies

    • E. 

      Exam N10-002: Network +

  • 15. 
    The domain networking model exhibits which of the following characteristics? (Choose all that apply.)
    • A. 

      Deployed in small offices

    • B. 

      Requires centralized security configuration by system administrators

    • C. 

      Recommended for 10 or less computers

    • D. 

      Requires Active Directory on Domain Controllers