Mcdst Mid-term
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MCDST Mid-Term Exam
- 1.Microsoft Created a certification for desktop support technicians that is called the:
- A.
Microsoft Certified Developer Specialist Trainer
- B.
Microsoft Certified Desktop Support Technician
- C.
Microsoft Certificate for Desktop Support Technician
- D.
Microsoft Certificate for Developer Support Trainer
- 2.Which of the following is considered an advantage to having the MCDST? (Choose all that apply.)
- A.
Expected by employers
- B.
Looks impressive on a resume
- C.
Required by some employers
- D.
None of the above
- 3.The desktop support technician is required to support which of the following? (Choose all that apply.)
- A.
Personal computers
- B.
Firewalls
- C.
Microsoft Windows XP
- D.
Network servers
- E.
Microsoft Office 2003
- 4.Which of the following is a capability of the DST? (Choose all that apply.)
- A.
Interacts effectively with various types of people
- B.
Resolves user desktop problems
- C.
Interrelates desktop computers to the networking environment
- D.
Works within a team of desktop support technicians
- E.
Correlates activities with other members of the Information Technology Department
- 5.The Platform Support team provides support for a wide range of servers, including: (Choose all that apply.)
- A.
Domain Controllers
- B.
Domain Name System
- C.
File and print servers
- D.
Database servers
- E.
Application servers
- 6.The _________ manager heads a team that creates and updates procedures that secure the organization's assets.
- A.
Platform support
- B.
Application development
- C.
Network infrastructure
- D.
Security
- E.
User support
- 7.The Network Infrastructure team supports network devices, including ____________, within the organization. (Choose all that apply.)
- A.
Domain Controllers
- B.
Domain Name System
- C.
File and print servers
- D.
Routers
- E.
Switches
- 8.Which of the following statements regarding problem tracking software is true? (Choose all that apply.)
- A.
Maintains information about the resolution of the user problems
- B.
Is initiated by the Help Desk when a user calls
- C.
Provides the time that the ticket has been opened
- D.
Contains the resolution of the problem
- 9.The desktop support technician enters ___________ into the problem tracking system.
- A.
Knowledge base entries
- B.
User's request issues
- C.
Request queue
- D.
Number of hours to contact the user
- E.
Actions taken to resolve the problem
- 10.The workgroup networking model exhibits which of the following characteristics? (Choose all that apply.)
- A.
Deployed in small offices
- B.
Requires centralized security configuration by system administrators
- C.
Recommended for 10 or less computers
- D.
Requires Active Directory on Domain Controllers
- 11.The Event Viewer permits which of the following logs to be viewed? (Choose all that apply.)
- A.
Configuration
- B.
Application
- C.
Audit
- D.
Security
- E.
System
- 12.__________ is a system utility for managing hard disks.
- A.
Disk Manager
- B.
Disk Management
- C.
Disk Allocator
- D.
Disk Defragmenter
- 13.On the CompTIA Web site, A+ and Network+ certifications are described as ___________ . (Choose all that apply.)
- A.
Vendor neutral
- B.
Industry standard for entry-level computer technicians
- C.
Possibly required by companies
- D.
Showing demonstrated skill in network administration and support
- E.
Highly recommended by corporations
- 14.A Microsoft Certified Desktop Support Technician has to pass which of the following exams? (Choose all that apply.)
- A.
Exam 70-271: Supporting Users and Troubleshooting on a Microsoft Windows XP Operating System
- B.
Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
- C.
Exam 220-221: A+ Core Hardware
- D.
Exam 220-222: A+ OS Technologies
- E.
Exam N10-002: Network +
- 15.The domain networking model exhibits which of the following characteristics? (Choose all that apply.)
- A.
Deployed in small offices
- B.
Requires centralized security configuration by system administrators
- C.
Recommended for 10 or less computers
- D.
Requires Active Directory on Domain Controllers
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