MCDST Mid-Term

1. Microsoft Created a certification for desktop support technicians that is called the:

Microsoft Certified Developer Specialist Trainer

Microsoft Certified Desktop Support Technician

Microsoft Certificate for Desktop Support Technician

Microsoft Certificate for Developer Support Trainer

2. The _________ manager heads a team that creates and updates procedures that secure the organization's assets.

Platform support

Application development

Network infrastructure

Security

User support

3. A Microsoft Certified Desktop Support Technician has to pass which of the following exams? (Choose all that apply.)

Exam 70-271: Supporting Users and Troubleshooting on a Microsoft Windows XP Operating System

Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

Exam 220-221: A+ Core Hardware

Exam 220-222: A+ OS Technologies

Exam N10-002: Network +

Submit

4. __________ is a system utility for managing hard disks.

Disk Manager

Disk Management

Disk Allocator

Disk Defragmenter

5. Which of the following is considered an advantage to having the MCDST? (Choose all that apply.)

Expected by employers

Looks impressive on a resume

Required by some employers

None of the above

Submit

6. The desktop support technician enters ___________ into the problem tracking system.

Knowledge base entries

User's request issues

Request queue

Number of hours to contact the user

Actions taken to resolve the problem

7. Which of the following is a capability of the DST? (Choose all that apply.)

Interacts effectively with various types of people

Resolves user desktop problems

Interrelates desktop computers to the networking environment

Works within a team of desktop support technicians

Correlates activities with other members of the Information Technology Department

Submit

8. The desktop support technician is required to support which of the following? (Choose all that apply.)

Personal computers

Firewalls

Microsoft Windows XP

Network servers

Microsoft Office 2003

Submit

9. The workgroup networking model exhibits which of the following characteristics? (Choose all that apply.)

Deployed in small offices

Requires centralized security configuration by system administrators

Recommended for 10 or less computers

Requires Active Directory on Domain Controllers

Submit

10. The domain networking model exhibits which of the following characteristics? (Choose all that apply.)

Deployed in small offices

Requires centralized security configuration by system administrators

Recommended for 10 or less computers

Requires Active Directory on Domain Controllers

Submit

11. The Platform Support team provides support for a wide range of servers, including: (Choose all that apply.)

Domain Controllers

Domain Name System

File and print servers

Database servers

Application servers

Submit

12. The Event Viewer permits which of the following logs to be viewed? (Choose all that apply.)

Configuration

Application

Audit

Security

System

Submit

13. Which of the following statements regarding problem tracking software is true? (Choose all that apply.)

Maintains information about the resolution of the user problems

Is initiated by the Help Desk when a user calls

Provides the time that the ticket has been opened

Contains the resolution of the problem

Submit

14. The Network Infrastructure team supports network devices, including ____________, within the organization. (Choose all that apply.)

Domain Controllers

Domain Name System

File and print servers

Routers

Switches

Submit

15. On the CompTIA Web site, A+ and Network+ certifications are described as ___________ . (Choose all that apply.)

Vendor neutral

Industry standard for entry-level computer technicians

Possibly required by companies

Showing demonstrated skill in network administration and support

Highly recommended by corporations

Submit

MCDST Mid-term