MCDST Mid-Term

15 Questions | By Danaturner | Updated: Jan 10, 2013 | Attempts: 113

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1.

Microsoft Created a certification for desktop support technicians that is called the:
- A.
  
  Microsoft Certified Developer Specialist Trainer
- B.
  
  Microsoft Certified Desktop Support Technician
- C.
  
  Microsoft Certificate for Desktop Support Technician
- D.
  
  Microsoft Certificate for Developer Support Trainer
Correct Answer
B. Microsoft Certified Desktop Support Technician
2.

Which of the following is considered an advantage to having the MCDST? (Choose all that apply.)
- A.
  
  Expected by employers
- B.
  
  Looks impressive on a resume
- C.
  
  Required by some employers
- D.
  
  None of the above
Correct Answer(s)
A. Expected by employers
B. Looks impressive on a resume
C. Required by some employers
3.

The desktop support technician is required to support which of the following? (Choose all that apply.)
- A.
  
  Personal computers
- B.
  
  Firewalls
- C.
  
  Microsoft Windows XP
- D.
  
  Network servers
- E.
  
  Microsoft Office 2003
Correct Answer(s)
C. Microsoft Windows XP
E. Microsoft Office 2003
4.

Which of the following is a capability of the DST? (Choose all that apply.)
- A.
  
  Interacts effectively with various types of people
- B.
  
  Resolves user desktop problems
- C.
  
  Interrelates desktop computers to the networking environment
- D.
  
  Works within a team of desktop support technicians
- E.
  
  Correlates activities with other members of the Information Technology Department
Correct Answer(s)
A. Interacts effectively with various types of people
B. Resolves user desktop problems
C. Interrelates desktop computers to the networking environment
D. Works within a team of desktop support technicians
E. Correlates activities with other members of the Information Technology Department
5.

The Platform Support team provides support for a wide range of servers, including: (Choose all that apply.)
- A.
  
  Domain Controllers
- B.
  
  Domain Name System
- C.
  
  File and print servers
- D.
  
  Database servers
- E.
  
  Application servers
Correct Answer(s)
D. Database servers
E. Application servers
6.

The _________ manager heads a team that creates and updates procedures that secure the organization's assets.
- A.
  
  Platform support
- B.
  
  Application development
- C.
  
  Network infrastructure
- D.
  
  Security
- E.
  
  User support
Correct Answer
D. Security
7.

The Network Infrastructure team supports network devices, including ____________, within the organization. (Choose all that apply.)
- A.
  
  Domain Controllers
- B.
  
  Domain Name System
- C.
  
  File and print servers
- D.
  
  Routers
- E.
  
  Switches
Correct Answer(s)
A. Domain Controllers
B. Domain Name System
C. File and print servers
D. Routers
E. Switches
8.

Which of the following statements regarding problem tracking software is true? (Choose all that apply.)
- A.
  
  Maintains information about the resolution of the user problems
- B.
  
  Is initiated by the Help Desk when a user calls
- C.
  
  Provides the time that the ticket has been opened
- D.
  
  Contains the resolution of the problem
Correct Answer(s)
A. Maintains information about the resolution of the user problems
B. Is initiated by the Help Desk when a user calls
C. Provides the time that the ticket has been opened
9.

The desktop support technician enters ___________ into the problem tracking system.
- A.
  
  Knowledge base entries
- B.
  
  User's request issues
- C.
  
  Request queue
- D.
  
  Number of hours to contact the user
- E.
  
  Actions taken to resolve the problem
Correct Answer
E. Actions taken to resolve the problem
10.

The workgroup networking model exhibits which of the following characteristics? (Choose all that apply.)
- A.
  
  Deployed in small offices
- B.
  
  Requires centralized security configuration by system administrators
- C.
  
  Recommended for 10 or less computers
- D.
  
  Requires Active Directory on Domain Controllers
Correct Answer(s)
A. Deployed in small offices
C. Recommended for 10 or less computers
11.

The Event Viewer permits which of the following logs to be viewed? (Choose all that apply.)
- A.
  
  Configuration
- B.
  
  Application
- C.
  
  Audit
- D.
  
  Security
- E.
  
  System
Correct Answer(s)
B. Application
D. Security
E. System
12.

__________ is a system utility for managing hard disks.
- A.
  
  Disk Manager
- B.
  
  Disk Management
- C.
  
  Disk Allocator
- D.
  
  Disk Defragmenter
Correct Answer
B. Disk Management
13.

On the CompTIA Web site, A+ and Network+ certifications are described as ___________ . (Choose all that apply.)
- A.
  
  Vendor neutral
- B.
  
  Industry standard for entry-level computer technicians
- C.
  
  Possibly required by companies
- D.
  
  Showing demonstrated skill in network administration and support
- E.
  
  Highly recommended by corporations
Correct Answer(s)
A. Vendor neutral
B. Industry standard for entry-level computer technicians
C. Possibly required by companies
D. Showing demonstrated skill in network administration and support
E. Highly recommended by corporations
14.

A Microsoft Certified Desktop Support Technician has to pass which of the following exams? (Choose all that apply.)
- A.
  
  Exam 70-271: Supporting Users and Troubleshooting on a Microsoft Windows XP Operating System
- B.
  
  Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
- C.
  
  Exam 220-221: A+ Core Hardware
- D.
  
  Exam 220-222: A+ OS Technologies
- E.
  
  Exam N10-002: Network +
Correct Answer(s)
A. Exam 70-271: Supporting Users and Troubleshooting on a Microsoft Windows XP Operating System
B. Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
15.

The domain networking model exhibits which of the following characteristics? (Choose all that apply.)
- A.
  
  Deployed in small offices
- B.
  
  Requires centralized security configuration by system administrators
- C.
  
  Recommended for 10 or less computers
- D.
  
  Requires Active Directory on Domain Controllers
Correct Answer(s)
B. Requires centralized security configuration by system administrators
D. Requires Active Directory on Domain Controllers

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Current Version
Jan 10, 2013

Quiz Edited by
ProProfs Editorial Team
Feb 20, 2010

Quiz Created by
Danaturner

MCDST Mid-term

Microsoft Created a certification for desktop support technicians that is called the:

Which of the following is considered an advantage to having the MCDST? (Choose all that apply.)

The desktop support technician is required to support which of the following? (Choose all that apply.)

Which of the following is a capability of the DST? (Choose all that apply.)

The Platform Support team provides support for a wide range of servers, including: (Choose all that apply.)

The _________ manager heads a team that creates and updates procedures that secure the organization's assets.

The Network Infrastructure team supports network devices, including ____________, within the organization. (Choose all that apply.)

Which of the following statements regarding problem tracking software is true? (Choose all that apply.)

The desktop support technician enters ___________ into the problem tracking system.

The workgroup networking model exhibits which of the following characteristics? (Choose all that apply.)

The Event Viewer permits which of the following logs to be viewed? (Choose all that apply.)

__________ is a system utility for managing hard disks.

On the CompTIA Web site, A+ and Network+ certifications are described as ___________ . (Choose all that apply.)

A Microsoft Certified Desktop Support Technician has to pass which of the following exams? (Choose all that apply.)

The domain networking model exhibits which of the following characteristics? (Choose all that apply.)