MCDST Mid-term
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Microsoft Created a certification for desktop support technicians that is called the:
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Microsoft Certified Developer Specialist Trainer
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Microsoft Certified Desktop Support Technician
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Microsoft Certificate for Desktop Support Technician
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Microsoft Certificate for Developer Support Trainer
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MCDST Mid-Term Exam
Quiz Preview
- 2.
The _________ manager heads a team that creates and updates procedures that secure the organization's assets.
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Platform support
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Application development
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Network infrastructure
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Security
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User support
Correct Answer
A. Security -
- 3.
A Microsoft Certified Desktop Support Technician has to pass which of the following exams? (Choose all that apply.)
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Exam 70-271: Supporting Users and Troubleshooting on a Microsoft Windows XP Operating System
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Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
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Exam 220-221: A+ Core Hardware
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Exam 220-222: A+ OS Technologies
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Exam N10-002: Network +
Correct Answer(s)
A. Exam 70-271: Supporting Users and Troubleshooting on a Microsoft Windows XP Operating System
A. Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System -
- 4.
__________ is a system utility for managing hard disks.
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Disk Manager
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Disk Management
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Disk Allocator
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Disk Defragmenter
Correct Answer
A. Disk Management -
- 5.
Which of the following is considered an advantage to having the MCDST? (Choose all that apply.)
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Expected by employers
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Looks impressive on a resume
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Required by some employers
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None of the above
Correct Answer(s)
A. Expected by employers
A. Looks impressive on a resume
A. Required by some employers -
- 6.
The desktop support technician enters ___________ into the problem tracking system.
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Knowledge base entries
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User's request issues
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Request queue
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Number of hours to contact the user
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Actions taken to resolve the problem
Correct Answer
A. Actions taken to resolve the problem -
- 7.
Which of the following is a capability of the DST? (Choose all that apply.)
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Interacts effectively with various types of people
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Resolves user desktop problems
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Interrelates desktop computers to the networking environment
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Works within a team of desktop support technicians
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Correlates activities with other members of the Information Technology Department
Correct Answer(s)
A. Interacts effectively with various types of people
A. Resolves user desktop problems
A. Interrelates desktop computers to the networking environment
A. Works within a team of desktop support technicians
A. Correlates activities with other members of the Information Technology Department -
- 8.
The desktop support technician is required to support which of the following? (Choose all that apply.)
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Personal computers
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Firewalls
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Microsoft Windows XP
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Network servers
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Microsoft Office 2003
Correct Answer(s)
A. Microsoft Windows XP
A. Microsoft Office 2003 -
- 9.
The workgroup networking model exhibits which of the following characteristics? (Choose all that apply.)
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Deployed in small offices
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Requires centralized security configuration by system administrators
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Recommended for 10 or less computers
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Requires Active Directory on Domain Controllers
Correct Answer(s)
A. Deployed in small offices
A. Recommended for 10 or less computers -
- 10.
The domain networking model exhibits which of the following characteristics? (Choose all that apply.)
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Deployed in small offices
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Requires centralized security configuration by system administrators
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Recommended for 10 or less computers
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Requires Active Directory on Domain Controllers
Correct Answer(s)
A. Requires centralized security configuration by system administrators
A. Requires Active Directory on Domain Controllers -
- 11.
The Platform Support team provides support for a wide range of servers, including: (Choose all that apply.)
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Domain Controllers
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Domain Name System
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File and print servers
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Database servers
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Application servers
Correct Answer(s)
A. Database servers
A. Application servers -
- 12.
The Event Viewer permits which of the following logs to be viewed? (Choose all that apply.)
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Configuration
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Application
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Audit
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Security
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System
Correct Answer(s)
A. Application
A. Security
A. System -
- 13.
Which of the following statements regarding problem tracking software is true? (Choose all that apply.)
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Maintains information about the resolution of the user problems
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Is initiated by the Help Desk when a user calls
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Provides the time that the ticket has been opened
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Contains the resolution of the problem
Correct Answer(s)
A. Maintains information about the resolution of the user problems
A. Is initiated by the Help Desk when a user calls
A. Provides the time that the ticket has been opened -
- 14.
The Network Infrastructure team supports network devices, including ____________, within the organization. (Choose all that apply.)
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Domain Controllers
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Domain Name System
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File and print servers
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Routers
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Switches
Correct Answer(s)
A. Domain Controllers
A. Domain Name System
A. File and print servers
A. Routers
A. Switches -
- 15.
On the CompTIA Web site, A+ and Network+ certifications are described as ___________ . (Choose all that apply.)
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Vendor neutral
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Industry standard for entry-level computer technicians
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Possibly required by companies
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Showing demonstrated skill in network administration and support
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Highly recommended by corporations
Correct Answer(s)
A. Vendor neutral
A. Industry standard for entry-level computer technicians
A. Possibly required by companies
A. Showing demonstrated skill in network administration and support
A. Highly recommended by corporations -
Quiz Review Timeline (Updated): Jan 10, 2013 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Jan 10, 2013Quiz Edited by
ProProfs Editorial Team -
Feb 20, 2010Quiz Created by
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