Fso330 Week 1-4 Review
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Revenue from non-ticket sources is:
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Profit
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Tangible Revenue
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Ancillary Revenue
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Non-Tangible Revenue
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About This Quiz
This quiz reviews key concepts from weeks 1-4 in FSO330, covering topics like airline revenue models, marketing, and distribution channels.
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- 2.
Which Airline is an example of a Low Cost Carrier?
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Air Canada
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Ryan Air
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Air Transat
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British Airways
Correct Answer
A. Ryan AirExplanation
Ryan Air is an example of a Low Cost Carrier because it is known for offering low-cost flights with no frills or extras. They focus on providing affordable fares by cutting costs on services such as in-flight meals, baggage allowances, and seat selection. This allows them to offer cheaper tickets compared to traditional airlines. Ryan Air is known for its budget-friendly approach and has become one of the largest low-cost carriers in Europe.Rate this question:
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- 3.
Which Airline is an example of a Legacy Carrier?
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Air Canada
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West Jet
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Air Transat
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Porter
Correct Answer
A. Air CanadaExplanation
Air Canada is an example of a Legacy Carrier because it is one of the oldest and largest airlines in Canada, with a long history and established reputation. Legacy carriers are typically well-established airlines that have been operating for a significant period, often predating the rise of low-cost carriers. They generally offer a wider range of services, including international flights, and have a larger fleet and route network compared to newer airlines. Air Canada fits this description, making it a suitable example of a Legacy Carrier.Rate this question:
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- 4.
The 4 P's of Marketing that we have used in this course is Price, Product, Place, Partner.
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True
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False
Correct Answer
A. FalseExplanation
The statement is false because the 4 P's of Marketing that are commonly used in the course are Price, Product, Promotion, and Place. "Partner" is not one of the traditional 4 P's.Rate this question:
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- 5.
A direct Channel of Distribution for airlines is through Travel Agencies.
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True
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False
Correct Answer
A. FalseExplanation
The statement is false because while travel agencies can be a channel of distribution for airlines, they are not the only direct channel. Airlines can also sell tickets directly to customers through their own websites or call centers, bypassing travel agencies. Therefore, the statement is not entirely accurate as there are other direct channels of distribution for airlines besides travel agencies.Rate this question:
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- 6.
Promoting Airlines through Word of Mouth is an element of the Communication Mix.
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True
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False
Correct Answer
A. TrueExplanation
Promoting Airlines through Word of Mouth is an element of the Communication Mix because word of mouth refers to the spread of information about a product or service through personal recommendations. When customers share positive experiences with others, it can create a strong impact and influence their decision-making process. Airlines can encourage word of mouth promotion by providing excellent service, offering incentives for referrals, and engaging with customers through social media and online reviews. This form of communication is a valuable tool for airlines to build trust, credibility, and generate positive buzz about their brand.Rate this question:
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- 7.
Airlines never offer discounts through promotions on Social Media.
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True
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False
Correct Answer
A. FalseExplanation
This statement is not entirely true. While it is true that airlines do not offer discounts exclusively through promotions on social media, they do occasionally offer discounts and promotions through their social media channels. Airlines use social media platforms to engage with their customers and promote their services, including special offers and discounts. However, it is important to note that social media is not the only channel through which airlines offer discounts, as they also use other marketing channels such as email marketing and their official websites.Rate this question:
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- 8.
Three Essential Brand Qualities are Consistancy, Clarity, and _.
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Change
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Constancy
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Commitment
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Compliment
Correct Answer
A. ConstancyExplanation
Constancy is an essential brand quality because it refers to the ability of a brand to remain steadfast and unwavering in its values, messaging, and overall image. Consistency ensures that a brand maintains a uniform and recognizable identity, which helps to build trust and loyalty among consumers. By consistently delivering on promises and maintaining a consistent brand experience, a company can establish a strong and reliable reputation in the market.Rate this question:
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- 9.
Four Types of Market Segmentation are Demographic, Psychographic, Geographic, and Behavioural.
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True
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False
Correct Answer
A. TrueExplanation
The statement is true because market segmentation is indeed divided into four types: demographic, psychographic, geographic, and behavioral. Demographic segmentation involves dividing the market based on factors such as age, gender, income, and education. Psychographic segmentation focuses on dividing the market based on lifestyle, attitudes, and values. Geographic segmentation divides the market based on geographical location, such as countries, regions, or cities. Behavioral segmentation is based on consumer behavior, including their purchasing patterns, brand loyalty, and usage rate. Therefore, the given statement is correct.Rate this question:
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- 10.
Positioning establishes an image for a product or service in relation to others in the market.
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True
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False
Correct Answer
A. TrueExplanation
Positioning is the process of creating a distinct image and perception of a product or service in the minds of consumers. It involves differentiating the product or service from its competitors and highlighting its unique features and benefits. By positioning a product or service in relation to others in the market, companies can effectively communicate their value proposition and target specific customer segments. Therefore, the statement "Positioning establishes an image for a product or service in relation to others in the market" is true.Rate this question:
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- 11.
Uniforms, logos, and slogans are not effective ways to showcase an Airlines brand.
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True
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False
Correct Answer
A. FalseExplanation
Uniforms, logos, and slogans are effective ways to showcase an Airlines brand. These elements play a crucial role in creating a visual identity and establishing brand recognition. Uniforms help employees embody the brand image and provide a consistent visual representation to customers. Logos serve as a symbol that represents the company and helps customers identify and differentiate it from competitors. Slogans, on the other hand, can be memorable and communicate the brand's values and promises. Therefore, uniforms, logos, and slogans are indeed effective in showcasing an Airlines brand.Rate this question:
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- 12.
It is common for Airlines to Re-Brand at some point to keep the brand fresh and up-to-date.
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True
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False
Correct Answer
A. TrueExplanation
Airlines often re-brand to maintain a fresh and modern image. This allows them to stay relevant in a competitive market and attract new customers. Re-branding can involve changes to the airline's logo, livery, uniforms, and overall brand identity. By doing so, airlines can signal to consumers that they are keeping up with current trends and are committed to providing a contemporary and enjoyable travel experience. Re-branding can also help airlines differentiate themselves from their competitors and create a unique brand personality that resonates with their target audience. Overall, re-branding is a common practice in the airline industry to ensure the brand remains current and appealing to customers.Rate this question:
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- 13.
Ancillary Fees are revenue from non-ticket sources including food and beverages, WIFI, etc.
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True
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False
Correct Answer
A. TrueExplanation
The given statement is true. Ancillary fees refer to the revenue generated from sources other than ticket sales. These fees include charges for services like food and beverages, WIFI, and other additional amenities provided by airlines or other businesses. These fees contribute to the overall revenue of the company and are an important source of income apart from ticket sales.Rate this question:
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- 14.
Airlines must always join Airline Alliances to gain revenue.
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True
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False
Correct Answer
A. FalseExplanation
Airlines do not always have to join Airline Alliances to gain revenue. While joining an alliance can provide certain benefits such as increased access to routes and customers, it is not the only way for airlines to generate revenue. Airlines can also generate revenue through other means such as partnerships, code-sharing agreements, and offering additional services or products. Therefore, the statement that airlines must always join Airline Alliances to gain revenue is false.Rate this question:
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- 15.
Most Airlines in North America still accept cash and credit card during inflight service.
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True
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False
Correct Answer
A. FalseExplanation
The statement is false because most airlines in North America have transitioned to a cashless system and no longer accept cash during inflight service. Instead, they only accept credit cards for onboard purchases. This transition to a cashless system is a common practice among airlines to streamline operations and improve efficiency.Rate this question:
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- 16.
A codeshare agreement is an arrangement where two or more airlines share the same flight.
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True
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False
Correct Answer
A. TrueExplanation
A codeshare agreement allows multiple airlines to share the same flight, meaning that passengers from different airlines can book seats on the same plane. This arrangement benefits both airlines by increasing their reach and allowing them to offer more destinations to their customers without operating additional flights. Codeshare agreements also provide convenience to passengers as they can seamlessly travel on multiple airlines while only having to deal with one booking and check-in process. Overall, this statement is true as it accurately describes the purpose and benefits of a codeshare agreement.Rate this question:
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- 17.
Air Canada is part of the Oneworld Alliance.
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True
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False
Correct Answer
A. FalseExplanation
Air Canada is not part of the Oneworld Alliance. The Oneworld Alliance is a global airline alliance that consists of multiple airlines, including American Airlines, British Airways, and Cathay Pacific. While Air Canada is a member of the Star Alliance, it is not part of the Oneworld Alliance.Rate this question:
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- 18.
Competitive Airline ticket pricing is not important in the Airline Industry.
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True
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False
Correct Answer
A. FalseExplanation
The statement "Competitive Airline ticket pricing is not important in the Airline Industry" is false. Competitive pricing is crucial in the airline industry as it directly impacts the demand for tickets and the overall profitability of airlines. With numerous airlines operating in the market, customers have the option to choose the most affordable fares, and airlines need to offer competitive prices to attract customers. Additionally, price wars between airlines are common, and airlines often adjust their prices to stay competitive and maintain market share. Therefore, competitive airline ticket pricing is indeed important in the airline industry.Rate this question:
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- 19.
Airline prices are in a constant state of change.
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True
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False
Correct Answer
A. TrueExplanation
Airline prices are subject to various factors such as demand, fuel costs, competition, and seasonality. These factors constantly influence the prices, causing them to fluctuate regularly. Airlines adjust their prices to maximize their revenue and fill their seats efficiently. Therefore, it is accurate to say that airline prices are in a constant state of change.Rate this question:
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- 20.
POS stands for:
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Point of Service
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Priority of Sale
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Point of Sale
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Priority of Sale
Correct Answer
A. Point of SaleExplanation
POS stands for Point of Sale. This term refers to the location where a transaction or sale takes place, typically involving the exchange of goods or services for payment. It is commonly used in retail and hospitality industries to describe the checkout area or system used to process sales transactions. The Point of Sale can include hardware such as cash registers, barcode scanners, and receipt printers, as well as software for inventory management and sales reporting.Rate this question:
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Current Version
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Aug 07, 2024Quiz Edited by
ProProfs Editorial Team -
May 16, 2020Quiz Created by
Ava Shum
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