Madison May 4, 2015 Bcc Phase 2 Assessment

20 Questions | By BillingQT | Last updated: Apr 27, 2015 | Total Attempts: 33

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Assessment for Phase 2 Billing Task Training

Questions and Answers

1.

What option is used for specifying a payment?
- A.
  
  PM-DC
- B.
  
  PM-TP
- C.
  
  PM-TC
2.

What option is used to adjust a downpayment charge to the agent?
- A.
  
  PM-TC
- B.
  
  PM-CA
- C.
  
  PM-DC
3.

What option is used to release a refund?
- A.
  
  PM-RC
- B.
  
  PM-TC
- C.
  
  PM-TP
4.

When a refund check has been returned to the company as undeliverable, where would this information be seen?
- A.
  
  Apex
- B.
  
  PeopleSoft
- C.
  
  Unclaimed Property
5.

If a refund check has not been received, how many days must it be outstanding before a replacement check can be issued?
- A.
  
  No requirements
- B.
  
  2 years
- C.
  
  30 days
6.

In PeopleSoft, if a check has been cashed what area would show this?
- A.
  
  Payment Clear date
- B.
  
  Payment Issue date
- C.
  
  Exception Comments
7.

How many numbers must be included in the check number to search for the check in PeopleSoft?
- A.
  
  7
- B.
  
  12
- C.
  
  10
8.

In which situation can a refund check not be caught and reapplied?
- A.
  
  Check was created today from a non-payment cancel in WI
- B.
  
  Check was created due to an AZ underwriting termination
- C.
  
  Check was created due to a rewrite (cancel code 3-8) in MN
9.

What information should be included in Apex notes when sending a void/reissue request? Check all that apply.
- A.
  
  Reason for request
- B.
  
  Requestor name
- C.
  
  Amount of check
- D.
  
  Check number
10.

In the case of a missing payment, what questions should you ask? Check all that apply.
- A.
  
  What account was the payment intended for?
- B.
  
  Did the payment clear the bank?
- C.
  
  Are you sure you made the payment?
- D.
  
  What type of payment was made?
11.

The Receivables department needs to correct any encoding error.
- A.
  
  True
- B.
  
  False
12.

A customer made two Pay Now debit/credit card payments. How do you fix the error?
- A.
  
  Refund the duplicte payment by check
- B.
  
  Reverse the debit/credit card payment
- C.
  
  Advise the caller the duplicate payment cannot be returned
13.

A new business policy was issued effective 06-05-2014 to 12-05-2014 in the amount of $346.70, choose the correct way the schedule will display.
- A.
  
  6-57.78 7-57.78 8-57.78 9-57.78 10-57.78 11-57.78
- B.
  
  6-57.80 7-57.78 8-57.78 9-57.78 10-57.78 11-57.78
- C.
  
  7-69.34 8-69.34 9-69.34 10-69.34 11-69.34
14.

If the term of a new business policy is from 07-01-2014 to 03-14-2015, what will the due date be on their billing statement?
- A.
  
  14
- B.
  
  1
- C.
  
  18
15.

When might a schedule smooth be used? Check all that apply.
- A.
  
  Policy changes have been done
- B.
  
  Correcting misapplied money
- C.
  
  Billing months need to be added to the schedule
- D.
  
  Required downpayment (RDP) reversal has been done
16.

What is the proper documentation to use when releasing a credit refund?
- A.
  
  Per money request eForm released over payment of $ to insured
- B.
  
  Per money request eForm contacted Receivables to release refund
- C.
  
  Per money request eForm, released refund
17.

When performing a schedule edit, you should always change a bill code T to a bill code C.
- A.
  
  True
- B.
  
  False
18.

What is the proper documentation to use when an RDP is reversed and no schedule edit is needed?
- A.
  
  Per RDP eForm charge agent $
- B.
  
  Per RDP eForm, changed agent charge from $ to $
- C.
  
  Per RDP eForm reversed charge of $ to agent
19.

If you need to wait for the following day for a payment to be applied before specifying the payment, send the task back to Mailbox, CBSAMRESEARCH with a Delay Delivery.
- A.
  
  True
- B.
  
  False