Listening Skills Quiz
This is a quick quiz to help you test your understanding of basic listening concepts. The answers can all be found in the materials you received in the workshop. Good luck!
- 1.The overall purpose of communications is to
- A.
Achieve agreement with your audience
- B.
Gain acceptance of your ideas and proposed action
- C.
Achieve mutual understanding between parties
- D.
Minimize conflict
- E.
Gain compliance
- 2.The International Listening Association reports that 85% of what we know we learn from listening.
- A.
True
- B.
False
- 3.On the average, what percentage of our time is spent listening?
- A.
75%
- B.
25%
- C.
Less than 10%
- D.
90%
- E.
45%
- 4.The workshop covered the three major types of distractions or filters that have a negative impact to being an effective listener. The little story your instructor read called “Who is the Bus Driver?” was an example of which type of distraction?
- A.
Selective Interpretation
- B.
Selective Retention
- C.
Selective Attention
- 5.When we communicate with each other our words, body language and tone of voice have varying amounts of impact on the listener. Which one of these has the most impact according to communications research?
- A.
Body language
- B.
Words
- C.
Tone of voice
- 6.Examine the characteristics that follow and choose the listening approach that fits best with these characteristics: recognizing key points, seeking underlying messages and determining main messages
- A.
Discerning approach
- B.
Comprehensive approach
- C.
Evaluative approach
- D.
Appreciative approach
- E.
Empathic approach
- 7.Examine the characteristics that follow and choose the listening approach that fits best with these characteristics: relating to the speaker’s feelings, recognizing what a speaker wants from the listener and showing care and concern for the speaker
- A.
Discerning approach
- B.
Comprehensive approach
- C.
Evaluative approach
- D.
Appreciative approach
- E.
Empathic approach
- 8.Examine the characteristics that follow and choose the listening approach that fits best with these characteristics: looking for the facts, listening how the speaker develops the argument and judging the speaker and accuracy of information being presented
- A.
Discerning approach
- B.
Comprehensive approach
- C.
Evaluative approach
- D.
Appreciative approach
- E.
Empathic approach
- 9.Examine the characteristics that follow and choose the listening approach that fits best with these characteristics: getting all the information from the speaker, pay attention to speaker’s appearance, behavior and voice and try to eliminate distractions that get in the way of gaining information from the speaker
- A.
Discerning approach
- B.
Comprehensive approach
- C.
Evaluative approach
- D.
Appreciative approach
- E.
Empathic approach
- 10.Examine the characteristics that follow and choose the listening approach that fits best with these characteristics: enjoy the listening experience, want to be entertained or inspired and care more about the overall impression of the speaker than the details being presented.
- A.
Discerning approach
- B.
Comprehensive approach
- C.
Evaluative approach
- D.
Appreciative approach
- E.
Empathic approach
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