Listening Skills Quiz
This is a quick quiz to help you test your understanding of basic listening concepts. The answers can all be found in the materials you received in the workshop. Good luck!
Questions and Answers
- 1.
The overall purpose of communications is to
- A.
Achieve agreement with your audience
- B.
Gain acceptance of your ideas and proposed action
- C.
Achieve mutual understanding between parties
- D.
Minimize conflict
- E.
Gain compliance
Correct Answer
C. Achieve mutual understanding between partiesExplanation
The overall purpose of communications is to achieve mutual understanding between parties. This means that effective communication should aim to ensure that both the sender and the receiver of the message have a clear and shared understanding of the information being conveyed. It involves actively listening, clarifying any misunderstandings, and ensuring that the message is received and interpreted accurately. By achieving mutual understanding, communication can facilitate effective collaboration, problem-solving, and relationship-building between individuals or groups.Rate this question:
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- 2.
The International Listening Association reports that 85% of what we know we learn from listening.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The International Listening Association reports that 85% of what we know we learn from listening. This suggests that a significant portion of our knowledge is acquired through the act of listening. Listening allows us to receive information, understand different perspectives, and gain insights from others. By actively listening, we can absorb and retain information, which contributes to our overall knowledge and understanding of the world. Therefore, it is reasonable to conclude that the statement is true.Rate this question:
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- 3.
On the average, what percentage of our time is spent listening?
- A.
75%
- B.
25%
- C.
Less than 10%
- D.
90%
- E.
45%
Correct Answer
E. 45%Explanation
The correct answer is 45%. This suggests that, on average, a significant portion of our time is spent listening. Listening is an essential communication skill that is required in various aspects of our lives, such as personal relationships, work, and education. This percentage implies that almost half of our time is dedicated to actively listening to others, which highlights the importance of this skill in effective communication and understanding.Rate this question:
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- 4.
The workshop covered the three major types of distractions or filters that have a negative impact to being an effective listener. The little story your instructor read called “Who is the Bus Driver?” was an example of which type of distraction?
- A.
Selective Interpretation
- B.
Selective Retention
- C.
Selective Attention
Correct Answer
A. Selective InterpretationExplanation
The little story "Who is the Bus Driver?" is an example of selective interpretation because it demonstrates how individuals can interpret information in a way that aligns with their existing beliefs or biases. In the story, the listeners selectively interpret the information about the bus driver based on their own preconceived notions, rather than objectively considering the facts presented. This type of distraction or filter can hinder effective listening by causing individuals to only hear what they want to hear or to misinterpret the intended message.Rate this question:
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- 5.
When we communicate with each other our words, body language and tone of voice have varying amounts of impact on the listener. Which one of these has the most impact according to communications research?
- A.
Body language
- B.
Words
- C.
Tone of voice
Correct Answer
A. Body languageExplanation
Body language has the most impact according to communications research. This is because nonverbal cues, such as facial expressions, gestures, and posture, often convey emotions and intentions more accurately than words or tone of voice. Body language can provide additional context and help to clarify the meaning behind the words being spoken, making it a powerful tool in effective communication.Rate this question:
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- 6.
Examine the characteristics that follow and choose the listening approach that fits best with these characteristics: recognizing key points, seeking underlying messages and determining main messages
- A.
Discerning approach
- B.
Comprehensive approach
- C.
Evaluative approach
- D.
Appreciative approach
- E.
Empathic approach
Correct Answer
B. Comprehensive approachExplanation
The comprehensive approach fits best with the characteristics mentioned because it involves recognizing key points, seeking underlying messages, and determining main messages. This approach focuses on understanding the overall message and gaining a thorough understanding of the information being communicated. It involves paying attention to details, analyzing the content, and seeking deeper meanings beyond the surface level. This approach is ideal for situations where a comprehensive understanding of the message is required and where the listener wants to gain a thorough grasp of the information being conveyed.Rate this question:
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- 7.
Examine the characteristics that follow and choose the listening approach that fits best with these characteristics: relating to the speaker’s feelings, recognizing what a speaker wants from the listener and showing care and concern for the speaker
- A.
Discerning approach
- B.
Comprehensive approach
- C.
Evaluative approach
- D.
Appreciative approach
- E.
Empathic approach
Correct Answer
E. Empathic approachExplanation
The empathic approach is the best fit for the given characteristics because it involves relating to the speaker's feelings, recognizing their wants, and showing care and concern. This approach focuses on understanding and sharing the speaker's emotions, allowing the listener to connect on a deeper level and provide support. It requires active listening, empathy, and a genuine desire to understand and help the speaker.Rate this question:
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- 8.
Examine the characteristics that follow and choose the listening approach that fits best with these characteristics: looking for the facts, listening how the speaker develops the argument and judging the speaker and accuracy of information being presented
- A.
Discerning approach
- B.
Comprehensive approach
- C.
Evaluative approach
- D.
Appreciative approach
- E.
Empathic approach
Correct Answer
C. Evaluative approachExplanation
The evaluative approach fits best with the characteristics mentioned because it involves judging the speaker and the accuracy of the information being presented. This approach focuses on critically analyzing the content, assessing the speaker's credibility, and determining the validity of the argument. It is suitable for someone who is looking for facts and wants to listen attentively to how the speaker develops their argument while also evaluating the information presented.Rate this question:
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- 9.
Examine the characteristics that follow and choose the listening approach that fits best with these characteristics: getting all the information from the speaker, pay attention to speaker’s appearance, behavior and voice and try to eliminate distractions that get in the way of gaining information from the speaker
- A.
Discerning approach
- B.
Comprehensive approach
- C.
Evaluative approach
- D.
Appreciative approach
- E.
Empathic approach
Correct Answer
A. Discerning approachExplanation
The discerning approach fits best with the characteristics mentioned because it involves getting all the information from the speaker, paying attention to their appearance, behavior, and voice, and eliminating distractions. This approach focuses on understanding the speaker's message and gathering as much information as possible. It requires actively listening and being attentive to non-verbal cues and the speaker's overall presentation.Rate this question:
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- 10.
Examine the characteristics that follow and choose the listening approach that fits best with these characteristics: enjoy the listening experience, want to be entertained or inspired and care more about the overall impression of the speaker than the details being presented.
- A.
Discerning approach
- B.
Comprehensive approach
- C.
Evaluative approach
- D.
Appreciative approach
- E.
Empathic approach
Correct Answer
D. Appreciative approachExplanation
The appreciative approach is the best fit for the given characteristics because it aligns with the desire to enjoy the listening experience, be entertained or inspired, and focus on the overall impression of the speaker rather than the details being presented. This approach involves showing positive regard and appreciation for the speaker's message, which matches the characteristics mentioned. It allows the listener to fully immerse themselves in the speaker's presentation and appreciate the overall impact it has on them.Rate this question:
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Quiz Review Timeline +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Mar 22, 2023Quiz Edited by
ProProfs Editorial Team -
Sep 10, 2010Quiz Created by
Ecllcorporate
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