L1 Quiz May 2013

24 Questions | Total Attempts: 30

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L1 Quiz May 2013

Quiz for all L1 agents, Apr 2013


Questions and Answers
  • 1. 
    Who is the CEO of Evernote?
    • A. 

      Phil Dean

    • B. 

      Phil Libin

    • C. 

      Leon Wilde

    • D. 

      Alyr Alonso

  • 2. 
    Evernote has servers in the following countries. Select all that apply.
    • A. 

      Z├╝rich Switzerland

    • B. 

      San Francisco area, United States of America

    • C. 

      Rio de Janeiro, Brazil

    • D. 

      All of the above

  • 3. 
    It is acceptable to refer to Evernote s cloud computing.
    • A. 

      True

    • B. 

      False

  • 4. 
    Evernote does periodic backups system-wide how often?
    • A. 

      Every hour

    • B. 

      Every Five hours

    • C. 

      Every ten hours

    • D. 

      This number was not specified in training or the manual

  • 5. 
    The Evernote manual contains a section titled " basic diagnostic steps?"
    • A. 

      True

    • B. 

      False

  • 6. 
    Sometimes it is necessary to send the same reply more than once. How many times is it acceptable for an L1 tech to send the same reply to a user?
    • A. 

      1

    • B. 

      2

    • C. 

      4

    • D. 

      As many times as it takes

  • 7. 
    While all are important, at Evernote support we believe the following is most important:
    • A. 

      Fixing the customers problem

    • B. 

      Fixing the technical issues

    • C. 

      Beating the customer into submission

    • D. 

      Making the customer happy

  • 8. 
    Evernote allows a premium customer to have how many synced notebooks?
    • A. 

      100

    • B. 

      150

    • C. 

      200

    • D. 

      250

  • 9. 
    Evernote provides support for all but one of these products. Which is not supported by Evernote Support?
    • A. 

      Food

    • B. 

      Livescribe Pens

    • C. 

      ScanSnap scanners

    • D. 

      Penultimate

  • 10. 
    What do all Evernote account emails end with? 
    • A. 

      @l.evernote.com

    • B. 

      @m.evernote.com

    • C. 

      @n.evernote.com

    • D. 

      There are many variations

  • 11. 
    Evernote limits the number of emails that can be sent into a premium account daily?
    • A. 

      Yes there is a limit

    • B. 

      No there is not a limit

    • C. 

      It depends

  • 12. 
    Evernote for iOS stores all notes locally
    • A. 

      For free users

    • B. 

      For premium users

    • C. 

      For free and premium users

    • D. 

      None of the above

  • 13. 
    Evernote support handles questions on our API
    • A. 

      True

    • B. 

      False

  • 14. 
    What should be asked of the customer to fix the following error?  2010-03-09 10:55:46 0x15067de0 [ENSyncEngine] INFO: Contacting Evernote server... 2010-03-09 10:55:46 0x15067de0 [ENSyncEngine] DEBUG:  current update count: 6441 2010-03-09 10:55:46 0x15067de0 [ENSyncEngine] INFO: Updating local user info from server 2010-03-09 10:55:47 0x15067de0 [ENSyncEngine] INFO: Upload used from server: 0 2010-03-09 10:55:47 0x15067de0 [ENSyncEngine] INFO: Nothing to pull down from server. 2010-03-09 10:55:47 0x15067de0 [ENSyncEngine] INFO: Uploading changes... 2010-03-09 10:55:47 0x15067de0 [ENSyncEngine] INFO: Sending tag changes... 2010-03-09 10:55:47 0x15067de0 [ENSyncEngine] INFO: Sending search changes... 2010-03-09 10:55:47 0x15067de0 [ENSyncEngine] INFO: Sending notebook changes... 2010-03-09 10:55:47 0x15067de0 [ENSyncEngine] INFO: Sending note changes... 2010-03-09 10:55:48 0x15067de0 [ENSyncEngine] INFO: Syncing note 'New York Pazz and Jop' [49b4967e-c6b6-487f-8e3d-205e328dfcfd] 2010-03-09 10:55:48 0x15067de0 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:5,parameter:"Data.body") 2010-03-09 10:55:48 0x15067de0 [ENSyncEngine] ERROR:  exception updating note 'New York Pazz and Jop' [guid: 49b4967e-c6b6-487f-8e3d-205e328dfcfd] on server 2010-03-09 10:55:48 0x15067de0 [ENSyncEngine] INFO: Sync exception: "EDAMUserException(errorCode:5,parameter:"Data.body") 2010-03-09 10:55:48 0x15067de0 [ENSyncEngine] INFO: Sync complete.
    • A. 

      Uninstall then reinstall

    • B. 

      Uninstall, reboot then reinstall

    • C. 

      Delete a particular note

    • D. 

      Rebuild database

  • 15. 
    What is the customers problem in the following:  12:12:17 [27560] 0% Authenticating user "tlav" 12:12:18 [27560] 0% Connecting to www.evernote.com 12:12:18 [27560] 0% * loaded updateCount: 2132 12:12:18 [27560] 0% Client is up to date with the server, updateCount=2132 12:12:18 [27560] 0% * saved updateCount: 2132 12:12:18 [27560] 0% Expunging server items 12:12:19 [27560] 0% Updating server items 12:12:19 [27560] 1% Creating server notebook "A Ken" 12:12:19 [27560] 1% EDAMUserException: errorCode=LIMIT_REACHED parameter="Notebook" 12:12:19 [27560] 1% Session terminated abnormally, elapsed time: 1s 12:12:19 [27560] 1% * sent: 2.1KB, received: 1.5KB 12:12:19 [27560] 1% * 1s (64%) spent in EDAM RPC 12:12:20 [Current Sync] [INFO]: ThreadConnection closed for thread 'Current Sync'
    • A. 

      Account is over 200 notebooks

    • B. 

      Account is over 250 notebooks

    • C. 

      Account is over 300 notebooks

    • D. 

      Notebooks have nothing to do with this error

  • 16. 
    The error "Windows Internet subsystem is in offline mode" indicates that the computer is not connected to the internet.
    • A. 

      True

    • B. 

      False

  • 17. 
    We have a widget for iOS devices
    • A. 

      True

    • B. 

      False

  • 18. 
    We have a widget for Android devices
    • A. 

      True

    • B. 

      False

  • 19. 
    You should increase a users upload limit if certain qualifications are met. Which of the following should not result in a free quota upgrade? 
    • A. 

      Premium user wishes to purchase more space

    • B. 

      User has used quota space due to error on our part

    • C. 

      User has used quota space due to misunderstanding of how Evernote® works

    • D. 

      User has used quota space due to following our support instructions

  • 20. 
    Evernote does not give out refunds except for extraordinary reasons. 
    • A. 

      True

    • B. 

      False

  • 21. 
    How can you tell for sure what someone's username is
    • A. 

      Ask them

    • B. 

      It is located in Zendesk

    • C. 

      Reference Cybersource

    • D. 

      Check a log

  • 22. 
    How do you fix the "maxnotebooks" error in a log?
    • A. 

      Database rebuild

    • B. 

      Uninstall, reboot, reinstall Uninstall, reboot, reinstall

    • C. 

      Try a Beta build

    • D. 

      None of these will fix this error

  • 23. 
    Evernote and Skitch for WIndows will not run on Windows 8RT.
    • A. 

      True

    • B. 

      False