L1 Quiz May 2013
Quiz for all L1 agents, Apr 2013
Questions and Answers
- 1.
Who is the CEO of Evernote?
- A.
Phil Dean
- B.
Phil Libin
- C.
Leon Wilde
- D.
Alyr Alonso
Correct Answer
B. Phil LibinExplanation
Phil Libin is the CEO of Evernote.Rate this question:
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- 2.
Evernote has servers in the following countries. Select all that apply.
- A.
Zürich Switzerland
- B.
San Francisco area, United States of America
- C.
Rio de Janeiro, Brazil
- D.
All of the above
Correct Answer
B. San Francisco area, United States of AmericaExplanation
The correct answer is "San Francisco area, United States of America." This is because the question asks for the countries where Evernote has servers, and San Francisco is located in the United States of America. Zürich is a city in Switzerland, and Rio de Janeiro is a city in Brazil, but the question specifically asks for countries, not cities. Therefore, the only correct answer is the one that includes the country where San Francisco is located.Rate this question:
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- 3.
It is acceptable to refer to Evernote s cloud computing.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement states that it is acceptable to refer to Evernote's cloud computing. The correct answer is False because Evernote is not a cloud computing service. It is a note-taking and organization application that utilizes cloud storage for syncing and accessing notes across devices, but it is not primarily a cloud computing service.Rate this question:
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- 4.
Evernote does periodic backups system-wide how often?
- A.
Every hour
- B.
Every Five hours
- C.
Every ten hours
- D.
This number was not specified in training or the manual
Correct Answer
D. This number was not specified in training or the manualExplanation
The question asks about the frequency of Evernote's periodic backups system-wide. However, it is stated that this information was not provided in the training or manual. Therefore, the correct answer is that the frequency of the backups was not specified.Rate this question:
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- 5.
The Evernote manual contains a section titled " basic diagnostic steps?"
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The given statement is true because the Evernote manual does indeed contain a section titled "basic diagnostic steps."Rate this question:
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- 6.
Sometimes it is necessary to send the same reply more than once. How many times is it acceptable for an L1 tech to send the same reply to a user?
- A.
1
- B.
2
- C.
4
- D.
As many times as it takes
Correct Answer
A. 1Explanation
An L1 tech should only send the same reply to a user once. This is because sending the same reply multiple times can be seen as spamming or annoying to the user. It is important for the tech to provide clear and concise information in the initial reply, and if further clarification is needed, they should ask the user for more specific details rather than repeating the same response.Rate this question:
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- 7.
While all are important, at Evernote support we believe the following is most important:
- A.
Fixing the customers problem
- B.
Fixing the technical issues
- C.
Beating the customer into submission
- D.
Making the customer happy
Correct Answer
D. Making the customer happyExplanation
The given answer suggests that making the customer happy is the most important aspect at Evernote support. This implies that their main focus is on providing excellent customer service and ensuring customer satisfaction. By prioritizing the happiness of the customer, Evernote aims to build a positive relationship with them, improve their overall experience, and potentially retain their loyalty. This approach aligns with the belief that a satisfied customer is more likely to continue using the product or service and recommend it to others.Rate this question:
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- 8.
Evernote allows a premium customer to have how many synced notebooks?
- A.
100
- B.
150
- C.
200
- D.
250
Correct Answer
D. 250Explanation
Evernote allows its premium customers to have a maximum of 250 synced notebooks. This means that premium users can create and access up to 250 different notebooks across their devices, ensuring they have ample space to organize and store their notes, ideas, and information. This feature is particularly beneficial for users who require extensive organization and categorization capabilities for their work or personal projects.Rate this question:
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- 9.
Evernote provides support for all but one of these products. Which is not supported by Evernote Support?
- A.
Food
- B.
Livescribe Pens
- C.
ScanSnap scanners
- D.
Penultimate
Correct Answer
C. ScanSnap scannersExplanation
Evernote provides support for all the listed products except for ScanSnap scanners. This means that while Evernote can assist with inquiries and troubleshooting for Food, Livescribe Pens, and Penultimate, it does not offer support for ScanSnap scanners.Rate this question:
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- 10.
What do all Evernote account emails end with?
- A.
@l.evernote.com
- B.
@m.evernote.com
- C.
@n.evernote.com
- D.
There are many variations
Correct Answer
B. @m.evernote.comExplanation
All Evernote account emails end with "@m.evernote.com".Rate this question:
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- 11.
Evernote limits the number of emails that can be sent into a premium account daily?
- A.
Yes there is a limit
- B.
No there is not a limit
- C.
It depends
Correct Answer
A. Yes there is a limitExplanation
The given answer states that there is a limit on the number of emails that can be sent into a premium Evernote account daily. This implies that users with a premium account cannot send an unlimited number of emails, indicating that there are restrictions in place for the number of emails that can be sent.Rate this question:
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- 12.
Evernote for iOS stores all notes locally
- A.
For free users
- B.
For premium users
- C.
For free and premium users
- D.
None of the above
Correct Answer
D. None of the aboveExplanation
Evernote for iOS does not store all notes locally for free or premium users. Evernote is a cloud-based note-taking application, which means that all notes are stored on the cloud and can be accessed from any device with an internet connection. This allows users to sync their notes across multiple devices and ensures that their data is backed up and accessible even if their device is lost or damaged. Therefore, the correct answer is none of the above.Rate this question:
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- 13.
Evernote support handles questions on our API
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Evernote support does not handle questions on their API.Rate this question:
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- 14.
What should be asked of the customer to fix the following error? 2010-03-09 10:55:46 0x15067de0 [ENSyncEngine] INFO: Contacting Evernote server... 2010-03-09 10:55:46 0x15067de0 [ENSyncEngine] DEBUG: current update count: 6441 2010-03-09 10:55:46 0x15067de0 [ENSyncEngine] INFO: Updating local user info from server 2010-03-09 10:55:47 0x15067de0 [ENSyncEngine] INFO: Upload used from server: 0 2010-03-09 10:55:47 0x15067de0 [ENSyncEngine] INFO: Nothing to pull down from server. 2010-03-09 10:55:47 0x15067de0 [ENSyncEngine] INFO: Uploading changes... 2010-03-09 10:55:47 0x15067de0 [ENSyncEngine] INFO: Sending tag changes... 2010-03-09 10:55:47 0x15067de0 [ENSyncEngine] INFO: Sending search changes... 2010-03-09 10:55:47 0x15067de0 [ENSyncEngine] INFO: Sending notebook changes... 2010-03-09 10:55:47 0x15067de0 [ENSyncEngine] INFO: Sending note changes... 2010-03-09 10:55:48 0x15067de0 [ENSyncEngine] INFO: Syncing note 'New York Pazz and Jop' [49b4967e-c6b6-487f-8e3d-205e328dfcfd] 2010-03-09 10:55:48 0x15067de0 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:5,parameter:"Data.body") 2010-03-09 10:55:48 0x15067de0 [ENSyncEngine] ERROR: exception updating note 'New York Pazz and Jop' [guid: 49b4967e-c6b6-487f-8e3d-205e328dfcfd] on server 2010-03-09 10:55:48 0x15067de0 [ENSyncEngine] INFO: Sync exception: "EDAMUserException(errorCode:5,parameter:"Data.body") 2010-03-09 10:55:48 0x15067de0 [ENSyncEngine] INFO: Sync complete.
- A.
Uninstall then reinstall
- B.
Uninstall, reboot then reinstall
- C.
Delete a particular note
- D.
Rebuild database
Correct Answer
C. Delete a particular noteExplanation
Based on the given error message "EXCEPTION: EDAMUserException(errorCode:5,parameter:"Data.body")" and the log indicating a sync exception while updating the note "New York Pazz and Jop" on the server, the correct answer is to delete a particular note. This suggests that there is an issue with the content of the note, specifically the "Data.body" parameter, which is causing the sync error. Deleting the note would resolve this issue.Rate this question:
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- 15.
What is the customers problem in the following: 12:12:17 [27560] 0% Authenticating user "tlav" 12:12:18 [27560] 0% Connecting to www.evernote.com 12:12:18 [27560] 0% * loaded updateCount: 2132 12:12:18 [27560] 0% Client is up to date with the server, updateCount=2132 12:12:18 [27560] 0% * saved updateCount: 2132 12:12:18 [27560] 0% Expunging server items 12:12:19 [27560] 0% Updating server items 12:12:19 [27560] 1% Creating server notebook "A Ken" 12:12:19 [27560] 1% EDAMUserException: errorCode=LIMIT_REACHED parameter="Notebook" 12:12:19 [27560] 1% Session terminated abnormally, elapsed time: 1s 12:12:19 [27560] 1% * sent: 2.1KB, received: 1.5KB 12:12:19 [27560] 1% * 1s (64%) spent in EDAM RPC 12:12:20 [Current Sync] [INFO]: ThreadConnection closed for thread 'Current Sync'
- A.
Account is over 200 notebooks
- B.
Account is over 250 notebooks
- C.
Account is over 300 notebooks
- D.
Notebooks have nothing to do with this error
Correct Answer
B. Account is over 250 notebooksExplanation
The customer's problem is that their account has exceeded the limit of 250 notebooks. This is indicated by the error message "EDAMUserException: errorCode=LIMIT_REACHED parameter="Notebook"".Rate this question:
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- 16.
The error "Windows Internet subsystem is in offline mode" indicates that the computer is not connected to the internet.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The error "Windows Internet subsystem is in offline mode" does not necessarily indicate that the computer is not connected to the internet. It simply means that the Windows Internet subsystem is set to offline mode, which can happen even if the computer is connected to the internet.Rate this question:
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- 17.
We have a widget for iOS devices
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement "We have a widget for iOS devices" is false. This means that there is no widget available for iOS devices.Rate this question:
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- 18.
We have a widget for Android devices
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The given statement suggests that there is a widget specifically designed for Android devices. This means that the widget is compatible with Android operating system and can be used on Android devices. Therefore, the correct answer is True, indicating that the statement is accurate and there is indeed a widget available for Android devices.Rate this question:
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- 19.
You should increase a users upload limit if certain qualifications are met. Which of the following should not result in a free quota upgrade?
- A.
Premium user wishes to purchase more space
- B.
User has used quota space due to error on our part
- C.
User has used quota space due to misunderstanding of how Evernote® works
- D.
User has used quota space due to following our support instructions
Correct Answer
A. Premium user wishes to purchase more spaceExplanation
The correct answer is "Premium user wishes to purchase more space" because increasing a user's upload limit should not be done solely because they want to purchase more space. Increasing the upload limit should be based on certain qualifications being met, such as the user facing an error on the platform's part, misunderstanding how the platform works, or following support instructions. However, a premium user wanting to purchase more space does not meet these qualifications and should not result in a free quota upgrade.Rate this question:
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- 20.
Evernote does not give out refunds except for extraordinary reasons.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Evernote does not give out refunds except for extraordinary reasons. The correct answer is False.Rate this question:
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- 21.
How can you tell for sure what someone's username is
- A.
Ask them
- B.
It is located in Zendesk
- C.
Reference Cybersource
- D.
Check a log
Correct Answer
D. Check a logExplanation
The correct answer is "Check a log." By checking a log, you can find a record of the activities and actions taken by a user, including their username. Logs often contain information about user login attempts, interactions, and system activities, making it a reliable source to determine someone's username.Rate this question:
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- 22.
How do you fix the "maxnotebooks" error in a log?
- A.
Database rebuild
- B.
Uninstall, reboot, reinstall Uninstall, reboot, reinstall
- C.
Try a Beta build
- D.
None of these will fix this error
Correct Answer
D. None of these will fix this errorExplanation
The given options suggest different ways to fix the "maxnotebooks" error in a log, but the correct answer states that none of these options will fix the error. This implies that the error cannot be resolved using the suggested methods and may require a different approach or solution.Rate this question:
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- 23.
Evernote and Skitch for WIndows will not run on Windows 8RT.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Evernote and Skitch are software applications that are not compatible with Windows 8RT. This means that if someone tries to run Evernote or Skitch on a device with Windows 8RT, they will not be able to use these applications. Therefore, the statement "Evernote and Skitch for Windows will not run on Windows 8RT" is true.Rate this question:
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Current Version
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Mar 19, 2023Quiz Edited by
ProProfs Editorial Team -
Apr 16, 2013Quiz Created by
Evernote
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