L1 Quiz May 2013

The correct answer is "San Francisco area, United States of America." This is because the question asks for the countries where Evernote has servers, and San Francisco is located in the United States of America. Zürich is a city in Switzerland, and Rio de Janeiro is a city in Brazil, but the question specifically asks for countries, not cities. Therefore, the only correct answer is the one that includes the country where San Francisco is located.

The question asks about the frequency of Evernote's periodic backups system-wide. However, it is stated that this information was not provided in the training or manual. Therefore, the correct answer is that the frequency of the backups was not specified.

The given statement is true because the Evernote manual does indeed contain a section titled "basic diagnostic steps."

An L1 tech should only send the same reply to a user once. This is because sending the same reply multiple times can be seen as spamming or annoying to the user. It is important for the tech to provide clear and concise information in the initial reply, and if further clarification is needed, they should ask the user for more specific details rather than repeating the same response.

Evernote allows its premium customers to have a maximum of 250 synced notebooks. This means that premium users can create and access up to 250 different notebooks across their devices, ensuring they have ample space to organize and store their notes, ideas, and information. This feature is particularly beneficial for users who require extensive organization and categorization capabilities for their work or personal projects.

The given answer states that there is a limit on the number of emails that can be sent into a premium Evernote account daily. This implies that users with a premium account cannot send an unlimited number of emails, indicating that there are restrictions in place for the number of emails that can be sent.

The given statement suggests that there is a widget specifically designed for Android devices. This means that the widget is compatible with Android operating system and can be used on Android devices. Therefore, the correct answer is True, indicating that the statement is accurate and there is indeed a widget available for Android devices.

The correct answer is "Premium user wishes to purchase more space" because increasing a user's upload limit should not be done solely because they want to purchase more space. Increasing the upload limit should be based on certain qualifications being met, such as the user facing an error on the platform's part, misunderstanding how the platform works, or following support instructions. However, a premium user wanting to purchase more space does not meet these qualifications and should not result in a free quota upgrade.

Phil Libin is the CEO of Evernote.

Evernote provides support for all the listed products except for ScanSnap scanners. This means that while Evernote can assist with inquiries and troubleshooting for Food, Livescribe Pens, and Penultimate, it does not offer support for ScanSnap scanners.

Evernote support does not handle questions on their API.

Based on the given error message "EXCEPTION: EDAMUserException(errorCode:5,parameter:"Data.body")" and the log indicating a sync exception while updating the note "New York Pazz and Jop" on the server, the correct answer is to delete a particular note. This suggests that there is an issue with the content of the note, specifically the "Data.body" parameter, which is causing the sync error. Deleting the note would resolve this issue.

The customer's problem is that their account has exceeded the limit of 250 notebooks. This is indicated by the error message "EDAMUserException: errorCode=LIMIT_REACHED parameter="Notebook"".

The correct answer is "Check a log." By checking a log, you can find a record of the activities and actions taken by a user, including their username. Logs often contain information about user login attempts, interactions, and system activities, making it a reliable source to determine someone's username.

The given options suggest different ways to fix the "maxnotebooks" error in a log, but the correct answer states that none of these options will fix the error. This implies that the error cannot be resolved using the suggested methods and may require a different approach or solution.

The given answer suggests that making the customer happy is the most important aspect at Evernote support. This implies that their main focus is on providing excellent customer service and ensuring customer satisfaction. By prioritizing the happiness of the customer, Evernote aims to build a positive relationship with them, improve their overall experience, and potentially retain their loyalty. This approach aligns with the belief that a satisfied customer is more likely to continue using the product or service and recommend it to others.

The error "Windows Internet subsystem is in offline mode" does not necessarily indicate that the computer is not connected to the internet. It simply means that the Windows Internet subsystem is set to offline mode, which can happen even if the computer is connected to the internet.

All Evernote account emails end with "@m.evernote.com".

The statement "We have a widget for iOS devices" is false. This means that there is no widget available for iOS devices.

Evernote does not give out refunds except for extraordinary reasons. The correct answer is False.

Evernote and Skitch are software applications that are not compatible with Windows 8RT. This means that if someone tries to run Evernote or Skitch on a device with Windows 8RT, they will not be able to use these applications. Therefore, the statement "Evernote and Skitch for Windows will not run on Windows 8RT" is true.

Evernote for iOS does not store all notes locally for free or premium users. Evernote is a cloud-based note-taking application, which means that all notes are stored on the cloud and can be accessed from any device with an internet connection. This allows users to sync their notes across multiple devices and ensures that their data is backed up and accessible even if their device is lost or damaged. Therefore, the correct answer is none of the above.

The statement states that it is acceptable to refer to Evernote's cloud computing. The correct answer is False because Evernote is not a cloud computing service. It is a note-taking and organization application that utilizes cloud storage for syncing and accessing notes across devices, but it is not primarily a cloud computing service.