L1 Quiz May 2013
Quiz for all L1 agents, Apr 2013
- 1.Who is the CEO of Evernote?
- A.
Phil Dean
- B.
Phil Libin
- C.
Leon Wilde
- D.
Alyr Alonso
- 2.Evernote has servers in the following countries. Select all that apply.
- A.
Zürich Switzerland
- B.
San Francisco area, United States of America
- C.
Rio de Janeiro, Brazil
- D.
All of the above
- 3.It is acceptable to refer to Evernote s cloud computing.
- A.
True
- B.
False
- 4.Evernote does periodic backups system-wide how often?
- A.
Every hour
- B.
Every Five hours
- C.
Every ten hours
- D.
This number was not specified in training or the manual
- 5.The Evernote manual contains a section titled " basic diagnostic steps?"
- A.
True
- B.
False
- 6.Sometimes it is necessary to send the same reply more than once. How many times is it acceptable for an L1 tech to send the same reply to a user?
- A.
1
- B.
2
- C.
4
- D.
As many times as it takes
- 7.While all are important, at Evernote support we believe the following is most important:
- A.
Fixing the customers problem
- B.
Fixing the technical issues
- C.
Beating the customer into submission
- D.
Making the customer happy
- 8.Evernote allows a premium customer to have how many synced notebooks?
- A.
100
- B.
150
- C.
200
- D.
250
- 9.Evernote provides support for all but one of these products. Which is not supported by Evernote Support?
- A.
Food
- B.
Livescribe Pens
- C.
ScanSnap scanners
- D.
Penultimate
- 10.What do all Evernote account emails end with?
- A.
@l.evernote.com
- B.
@m.evernote.com
- C.
@n.evernote.com
- D.
There are many variations
- 11.Evernote limits the number of emails that can be sent into a premium account daily?
- A.
Yes there is a limit
- B.
No there is not a limit
- C.
It depends
- 12.Evernote for iOS stores all notes locally
- A.
For free users
- B.
For premium users
- C.
For free and premium users
- D.
None of the above
- 13.Evernote support handles questions on our API
- A.
True
- B.
False
- 14.What should be asked of the customer to fix the following error? 2010-03-09 10:55:46 0x15067de0 [ENSyncEngine] INFO: Contacting Evernote server... 2010-03-09 10:55:46 0x15067de0 [ENSyncEngine] DEBUG: current update count: 6441 2010-03-09 10:55:46 0x15067de0 [ENSyncEngine] INFO: Updating local user info from server 2010-03-09 10:55:47 0x15067de0 [ENSyncEngine] INFO: Upload used from server: 0 2010-03-09 10:55:47 0x15067de0 [ENSyncEngine] INFO: Nothing to pull down from server. 2010-03-09 10:55:47 0x15067de0 [ENSyncEngine] INFO: Uploading changes... 2010-03-09 10:55:47 0x15067de0 [ENSyncEngine] INFO: Sending tag changes... 2010-03-09 10:55:47 0x15067de0 [ENSyncEngine] INFO: Sending search changes... 2010-03-09 10:55:47 0x15067de0 [ENSyncEngine] INFO: Sending notebook changes... 2010-03-09 10:55:47 0x15067de0 [ENSyncEngine] INFO: Sending note changes... 2010-03-09 10:55:48 0x15067de0 [ENSyncEngine] INFO: Syncing note 'New York Pazz and Jop' [49b4967e-c6b6-487f-8e3d-205e328dfcfd] 2010-03-09 10:55:48 0x15067de0 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:5,parameter:"Data.body") 2010-03-09 10:55:48 0x15067de0 [ENSyncEngine] ERROR: exception updating note 'New York Pazz and Jop' [guid: 49b4967e-c6b6-487f-8e3d-205e328dfcfd] on server 2010-03-09 10:55:48 0x15067de0 [ENSyncEngine] INFO: Sync exception: "EDAMUserException(errorCode:5,parameter:"Data.body") 2010-03-09 10:55:48 0x15067de0 [ENSyncEngine] INFO: Sync complete.
- A.
Uninstall then reinstall
- B.
Uninstall, reboot then reinstall
- C.
Delete a particular note
- D.
Rebuild database
- 15.What is the customers problem in the following: 12:12:17 [27560] 0% Authenticating user "tlav" 12:12:18 [27560] 0% Connecting to www.evernote.com 12:12:18 [27560] 0% * loaded updateCount: 2132 12:12:18 [27560] 0% Client is up to date with the server, updateCount=2132 12:12:18 [27560] 0% * saved updateCount: 2132 12:12:18 [27560] 0% Expunging server items 12:12:19 [27560] 0% Updating server items 12:12:19 [27560] 1% Creating server notebook "A Ken" 12:12:19 [27560] 1% EDAMUserException: errorCode=LIMIT_REACHED parameter="Notebook" 12:12:19 [27560] 1% Session terminated abnormally, elapsed time: 1s 12:12:19 [27560] 1% * sent: 2.1KB, received: 1.5KB 12:12:19 [27560] 1% * 1s (64%) spent in EDAM RPC 12:12:20 [Current Sync] [INFO]: ThreadConnection closed for thread 'Current Sync'
- A.
Account is over 200 notebooks
- B.
Account is over 250 notebooks
- C.
Account is over 300 notebooks
- D.
Notebooks have nothing to do with this error
- 16.The error "Windows Internet subsystem is in offline mode" indicates that the computer is not connected to the internet.
- A.
True
- B.
False
- 17.We have a widget for iOS devices
- A.
True
- B.
False
- 18.We have a widget for Android devices
- A.
True
- B.
False
- 19.You should increase a users upload limit if certain qualifications are met. Which of the following should not result in a free quota upgrade?
- A.
Premium user wishes to purchase more space
- B.
User has used quota space due to error on our part
- C.
User has used quota space due to misunderstanding of how Evernote® works
- D.
User has used quota space due to following our support instructions
- 20.Evernote does not give out refunds except for extraordinary reasons.
- A.
True
- B.
False
- 21.How can you tell for sure what someone's username is
- A.
Ask them
- B.
It is located in Zendesk
- C.
Reference Cybersource
- D.
Check a log
- 22.How do you fix the "maxnotebooks" error in a log?
- A.
Database rebuild
- B.
Uninstall, reboot, reinstall Uninstall, reboot, reinstall
- C.
Try a Beta build
- D.
None of these will fix this error
- 23.Evernote and Skitch for WIndows will not run on Windows 8RT.
- A.
True
- B.
False
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